Pearson Hotel and Conference Centre Toronto Airport

In my package I was suppose to have breakfast and there were no breakfast available for the 2 morning i stay there my bed was not made till i checked out i want them to refund part of my money back because there reception was horrible

I stayed at this hotel for a week while I was working in Toronto. After 5 days, I was told my truck would be towed because it was in their lot, and has not moved in a week. I was called a liar and they did not care that I was paying to stay at their hotel. After my company called to clarify and stated they would no longer stay at this facility they began to apologize and say it was a misunderstanding.

Friendly staff, very helpful! Room was clean and bed was comfortable.

Worst costumer service I’ve ever had at a hotel. I’ve literally never been treated so poorly before. I worked at a hotel for 5 years I have some idea of what can and can’t be done for guests and you can really tell the owner of this place is just out to squeeze as much money as possible out of you with unnecessary extra fees. I had asked to speak to whoever was in charge and instead of approaching the situation nicely, trying to understand how much stress his employee had caused us the owner immediately began arguing with me. I’m a small 5’2 woman and this man was VERY aggressive and RUDE, I was left in tears with how horribly I was treated. I had originally told them I would speak to them during check out and front desk called me all of FIVE times throughout my stay basically harassing me and hounding me telling me I had to pay the fee. (I booked my two night separately accidentally, and so they wanted me to pay an early checking fee of 50$ +tax instead of simply combining them or waving the fee seeing as I WAS spending the two nights consecutively) it’s such a frivolous charge, and to be treated THAT badly simply because I was trying to reason with them? Ridiculous. Only booked here because it was close to where I was visiting, next time I’m sticking with a hotel I know. So many bad reviews on service as well, clearly shows they don’t care about their guests. LOTS of prostitution going on here as well - we saw many cars park outside for a few hours and leave/not come back

Hotel was advertised as having a shuttle, but shuttle was unavailable due to covid. Had to pay for a uber to and from hotel. defeated the purpose of getting a hotel with a shuttle. Hotel didnt even reimburse for the Uber. Hot impressed. Will never stay here again Plus hotel was dirty, dated, and not around anywhere.

Our stay was brief but good. The room was clean and the staff were friendly.

It was really a good time for the night I spent there. Everything was all right and perfect! I thank everyone from the shuttle airport, through the check-in counters, to check-out process. Hats off for you!

This hotel is not recommended. Had to take a cab to the hotel as no one was picking up for us to resquest a shuttle from the airport!

Reception & rooms are fine but for the smoking we have to go outside the hotel & suffer from the cold that's disappointing. Atleast they should allow in the reception lounge.

Simple, no frills, but two things that caught me by surprise were 1) the selection at breakfast was minimal, and 2) the room had no paper to write on (which as it happens i needed) Simple, comfortable, reasonable price, good location, great stuff.