Royal Palms Resort and Spa in the Unbound Collection by Hyatt

The hotel, grounds, and restaurant were excellent. However, we were there for our honeymoon the and I felt the housekeeping service was sub par. We had to call to have the room clean, take the dine in dishes etc all the time. The bell hop was extremely slow. There were many weddings during the week. But they were all beautiful and didnt disturb us. Overall, the hotel and Casita was wonderful. We rented a car via Turo and did Ubers to and from the aiport which was easy and quick. They kept the Covid guidelines on point. Everyone had masks and gloves on and there was social distancing which made us very comfortable.

Enjoues our time at he resort. Check was smooth and fast. The car attendant did not offered to valet the car or help with our luggage - odd. But otherwise we had a very nice stay.

It was a nice place, quiet and relaxing. Great food.

Great hotel with nice large rooms. Pool is really nice and has first class service. Restaurant has a small but delicious menu. The tables on patio and inside are both great. Live music and really cool bar.

We had such an amazing time at the Royal Palms we stayed another night. The staff (esp the incredible front desk crew) could not have been friendlier and went above and beyond at every opportunity. Everyone was masked. Everything was clean. We felt super safe - and even got the pool to ourselves a few times. We were able to see local friends on the great patio of our room. Can't wait to go back.

The grounds are beautiful and the rooms are very very clean . However, in an age of Covid, there was little policing of mask wearing in public places and tables in the restaurant were not all spaced. While the staff agreed when we said something, nothing really was done about it and there was no on site security to support the staff especially in the later parts of the evening and the bar was very crowded.

Advertised as a high end hotel , I found it kind of dirty , the room I was in needed to be gutted and refreshed, pool way small for property, full of people with a live band during this pandemic ! Not good

The room was good we stayed in the Arcadia Villa. Not sure how clean the tile floors were because when we opened the doors in those areas all the dust balls would fly across the rooms. Also while entertaining friends a roach dropped from the ceiling and the next day we found another one in the bathroom. There were also mosquitoes in the room. Most likely from the two water feature ponds in the courtyards of the room. Should probably add the mosquito tabs in to kill then and the eggs. Lastly the power went out for 3 hours in the morning which woke us up to a hot room. which we understand it was not their fault but with everything that happened I would have expected a little more than removing the resort fees.

We stayed in the presidential villa and it was exactly what we needed for a night away from the kids. The staff treats you like a VIP any time you ask for anything and the property in simply gorgeous! This will be our go-to for a night away for many years to come!

The check in process was easy. The entire property is very clean. All staff were professional and wearing masks and sanitizing Surfaces/shared areas frequently. The staff were all inviting and friendly with quick service. We didn’t use the spa services just the pool and dining but we had a great time.