Four Seasons Hotel Dallas

We booked a villa for a couple nights. The villas are detached from the main hotel, so we were handed a map and pointed across the property where to go. In our villa, we saw mold growing all over the air vent. Being pregnant and having a 4-year-old with us, we notified the staff and we were given the option to switch rooms. We decided to switch but had to pay for an upgrade. Management apologized to us every day and sent fruit to our room but we never spoke with anyone face to face about this. Our room rate ended up being $200/night more than what we had planned. The overall service was not what we expected, having stayed at other Four Seasons. We went based on the 5-star rating and traveler reviews, which is why I’m sharing this so others don’t make the same mistake.

The grounds are beautiful, the pool is looking a little tired, and the pavement around the grounds are needing some attention with lifting, etc. In fact a friend of ours tripped and fell pretty hard from some pavement being listed, the staff and security were professional and helpful, getting her scrapes cleaned up and ice given. The food was good, but the best thing that this hotel has going for it is their staff, they are exceptional!

The resort is excellent, a lot of attention to detail. Staff was great, it’s hard to find a place with kids club and theirs was excellent as well.

Pool staff had difficulty listening to drink orders. A lot of I don't knows or don't think so. Need more of the yes, I will get that for you. That is what a Four Season hotel is supposed to do for you. I know labor is hard to get so more training with what you have is needed.

Excellent choice on my part. Would definitely return. The staff seems genuinely happy to see their guests and it shows in the demeanor and their service. Great hotel.