DoubleTree by Hilton Orlando Downtown

Great hotel. Very clean and friendly service.

There were items stolen from my room the day it was clean

very aggrevating that I had to pay for self parking and was not made aware at check in and I still have not rec'd my 50.00 deposit

Stayed here before. Other than an expensive breakfast, I’ve never had a bad experience.

The check in process was a little different. I had to ask general questions regarding my stay that should have been briefly provided as an overview by the representative; i.e, the location of the elevator, WiFi info and number of keys needed. The cleanliness of the room could definitely use some attention, dusting and carpet cleaning is VERY necessary. This hotel seems to have an issue with towels as they are not replenished unless requested. I found this to be the case in all 3 of the rooms that myself and family members occupied. On the first night, I attempted to call the front desk and housekeeping and received no answer after 3 attempts; therefore, I proceeded to the front desk to ask the gentleman for towels and he asked for the room number and stated they would be sent to the room momentarily. After 2 hours I realized that would not be taking place and decided to go to a local store and purchase towels for my family and I. On day 2, the second room occupied by my family experienced the same issue; therefore while we were out during the day we just decided to purchase towels for them as well. When we returned that evening, we found that the beds were made but the towels were not replenished. During my last 9 years of inspecting and reviewing hotels nationwide, I have never been to any hotel that was BYOT (bring your own towels) but this one definitely is.