La Quinta Inn by Wyndham El Paso West

This was the second time I stayed at this hotel. I was extremely disappointed with my stay this time around. The bathroom had a lot of hair, it was not cleaned before we arrived. Also, one of the sheets on the mattress had makeup stains on it and a black stain. I called the front desk and she was understanding but they didn’t have another room available. She brought clean sheets over and cleaned the bathroom but it was a complete disappointment.

Quick notes. Wife migraines, I selected a smoking room. I realize my mistake too late. Front staff goes above and beyond to fix my error and take care of us. No more rooms, offer free cancelation and help finding another hotel. The offered to clean the room again and place a machine in there to attempt to remove the smell. They did, it worked and I will never stay at another hotel but this one. Great stay, great price and very memorable thank you!!

It was wonderful! Clean room, great customer service! Great experience!

Terrible! The front desk clerk gave a key to my room to a relative that simply asked for one. Without verifying ANYTHING at all, the room was dirty, had flies coming in somehow, the door lock to the room looked liked it had been tampered with. I talked to hotel manager Jaime and she was unable to resolve or to cancel my reservation. She told me it all had to be done through Hotels.com I contacted customer service at Hotels.com and they said it was nothing they could do.

Not a lot can be said outside of the location. While the hotel was nice, it was a very standard hotel experience. Nothing special. Parking was sparse but the beds and pillows where quite comfy! I would stay here again.