Hotel Vía Castellana

I booked this hotel last minute, with my travel changes, and wanted a place close to the airport and quiet. The location was a poor choice on my behalf, because the front street of the hotel was a major transportation hub for subway and bus, with heavy traffic. The staff did give me a room on the backside of the hotel and upper floor, as I requested. However, when I opened the door, all I heard was pounding and heavy machinery noise. When I looked out of the window, there was a new residential building under construction that is 2 years away from being finished [steel and concrete framed]. The building was over 10 stories high and workers doing various things on multiple floors. It was after 5:30 PM and so I called to main desk to ask about their schedule. The receptionist indicated they finished at 8 PM and started at 9;00 AM. At this point I’d already checked in and it was raining, so I just was exhausted from the whole experience. The next morning around 7;00 AM the machinery and noise started again. I’m very disappointed with the whole experience. I travel often, but didn’t have a good experience with Expedia this trip of 3 weeks.

Good basic business hotel. Clean rooms. Prompt attention. Only drawback was the room was extremely hot even though it was January and the heat was off. May have had something to do with the large Westward facing windows. Slept with the window open all night. Thankfully it was the end of a long holiday weekend so no later night activity outside.

Very convenient location, a bit dated but clean and friendly staff. I always use this hotel for business trips

Location to Santiago Bernabeu is prefect and also location of local transport links to airport and city center are fantastic.

I am not sure what to say after my laptop was stolen from their event room. I don’t event know how this could happen I. The first place because it is supposed to be a safe place. The hotel is pricy and outdated. I wouldn’t stay there again.

Place was a bit tired but overall relatively clean. Bathroom was large with a large window. Staff friendly and speaks english.

The Hotel is very well located for the Metro with a stop right outside. Not a great location for restaurants, bars etc, as its quite a business area. The hotel is clean and the staff friendly, room does not have Tea/Coffee facilities but apart from that it was good. They have underground car parking at Euro19 per day

Friendly staff, great location right next to Subway station

Very well located Diagonal to Metro La Castellana and Bus Station in front of hotel

I booked one of the last available rooms and was looking forward to a nice stay. Unfortunately I was given a smoking room. I was told that this was all that was left. If I had known that at the time of booking I would have gone to another hotel. My throat was sore in the morning. A lesson learned. If it had been a non smoking room, then I would have been very happy with the room.