Houston Marriott Westchase

Horrible experience with checking in. Terrible staff. Even management couldn't care less. Wouldn't ever stay here again!

Service at restaurant and front desk was not the greatest but the room was extremely nice.. There seemed like they were too busy to worry about just one guest

Awesome property my only complain was our check in, we arrived at 3 for check in but didn’t get into our room till almost 5 because our room wasn’t ready. Not convenient for my husband who is a disabled veteran who needed to rest

Only 3 staff members were friendly and welcoming the whole time we were there (3 nights). Ironically they were not guest services, but rather the maintenance man, the bus boy in the restaurant, and the lady cooking omelets. The staff at the front desks, are not friendly. No smiles, and the energy seems very gloomy. The hotel layout is beautiful. The breakfast was bountiful. The rooms were small and lacked detailed cleaning. The bed was okay. The TV was a smart TV so we were able to watch Netflix - otherwise the channel selection was slim pickings. The pool/hot tub and gym area was the best thing about this hotel. The location was in a great area. Lots of shops and food near. We felt very safe. If I called guest service or front desk, 90% of the time I was left on hold or waiting for them to pick up 2-5 minutes (one time they never answered). I was overcharged at checkout and had to prove to the front desk that the charges made to my room were not valid. After a very long wait, they did verify it was a mistake and I was assured my credit card would be refunded. I have yet to receive my refund. I was told it could take up to 5 days. The hotel lacks parking for its over 600+ rooms. The hotel was sold out, so the lobby, restaurant, and parking lot was very crowded. Overall, our stay we average. However, I wouldn’t book this hotel again unless it would be highly discounted. I expect this kind of stay from a hotel with rates much lower.

Concierge team is great!