Sandos Caracol Select Club Adults Only All Inclusive - Playa del Carmen

This was my second time staying at Sandos Caracol. The first time was in June 2012. Both times we stayed in the Select Club Adult only section. If you are not traveling with children, this is the best option. There is a nice pool with a good restaurant in that area. During the first visit, we were very happy with the food and service. I do have to say […] during this trip in April 2013 (during high season), the food was not that good. Also - the beech has lots of rocks/coral. Sandos Playacar definitly has a better beach. For the price we paid though...we were happy with the resort. Most of the staff is very friendly and helpful. Pročitajte više

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Staff at restaurants were great, always in a good mood. They all said they loved working there. Facilities, drinks, and food were good. Wine was not so good, only two choices, red or white. Lots of good entertainment was provided. The adults only section included a portion of the beach with a bar and lounge, and another bar, restaurant, and pool near […] the adult section of rooms. The rest of the resort was very family oriented. Pročitajte više

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amazing in all ways!!! will come again for sure...For couples Selscy club is recommanded! Great for honeymooners!! we got a wonderful romantic package,,,it was excellent, speaking as weekly hotel guest around the world

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Wonderful first time to Mexico experience. My husband and I stayed for 5 nights in the Select Club Penthouse. It was more than we imagined. Beautiful resort and can not say enough how wonderful everything was. The food was delightful and so were the drinks. LOVED IT!!! We are hooked! Sandos knows what they are doing :)

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Hotel location was very nice - very spread out. If you don't want to be around millions of kids, MUST stay in the Adult only section. Hotel lobby staff were dreadful!!! They do not believe in customer service therefore don't expect any. HOWEVER, staff at the restaurants and bars were nice!! Problems with theft at this resort. Resort does not clean their […] beaches, therefore lots of seaweed, bugs and muck in the water. They have great beach front with minimal clean access. Lots of wildlife, cat lovers delight...great for keeping away the geckos. The marsh/swamp area loaded with mosquitos and unpleasant odors but great for turtle viewing if you can stand the smell long enough. HUGE PROBLEM WITH CHIGGER BUGS - COMMONLY KNOWN AS MITES. Pročitajte više

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It reminded me of a cruise on land. Buffet, buffet buffet . . . people everywhere . . . activities for everyone. The food was plentiful but painfully average and by day 3 we were ready for a change. We choose Select - Adults Only. There was 1 pool and small beach section for adults only. The average age of the "adults" is 66yrs (I'm guessing). We are […] 40 yrs and did not quite fit in. The resort is very beautiful and clean. The Staff is very nice. Beware of the "Personal Concierge" who is really a sales person trying to pitch a time-share type package. We had a great time, came home tan and relaxed (mission accomplished). Pročitajte više

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The hotel was lovely. The grounds were well kept. It has a theme of eco/green/sustainability but I couldn't see much in that direction; however, I applaude the direction even if it was just stated. I agree with the reviewer that if you are an adult, without children, you will appreciate staying at the adults only section. The food was good. The service […] of the staff was good - the staff were very friendly and it seemed a happy place to work. The alcohol was iffy and watered down around the pool bar. The gym equipment was okay and clean. It was my first time at an all-inclusive and I have mixed feelings about it but would consider it again. It was easy. The only complaint I have was at the very beginning. The room wasn't ready right away and we got welcomed by a sales guy that immediately wanted to sign us up for an hour of our vacation time to listen to a "not a timeshare" sales pitch. I haven't slept and missed a day of travel (thanks to Air Canada) and was in no mood for this (no, did not go). Anyway, we got beyond that and had an enjoyable time. It is a 1.5 hour walk along the beach to the town and the town was nice. We didn't do any excursions however, the shuttle that took us was also good. Oh ya, had to ask twice to get the hot water turned on in the shower!! Pročitajte više

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This hotel is ok for families with kids but not that great for couples or singles with expectations. Lots of kids ! I'm a bit surprised by all the very good comments on wich i based my choice for this hotel. It's an average hotel and resort getting a little bit old. No major issues but still. Beach : Not enough chairs. Had to wait for one every single […] day. Sometimes kids in the select club adults only area but no verifications made. The beach is nice but very rocky as soon as you enter the water. The service at beach was poor. I had to go get my drink myself 75% of the time. Rooms : Nice and recently renovated. I was near the lobby and could hear all the buses coming and leaving and music from the night club every night until 2-3 am. Cleaning : Average. Always something missing everyday in the room. Towels, mini-bar stuff, etc. Even if i was leaving a note with a tip, i wouldn't get better. Food : Cheap food. If you're a bit picky, you will be starving. Only exception :Argentinian restaurant (El Gaucho) wich is basically a steak house. Boutiques : Very expensive. Ex.: $23 for a bottle of sunscreen lotion. Others : Select club rooms really far from the beach and internet access. Ten minutes walk minimum. Internet access closes at 9:30 pm. After that time, you have to go to lobby and pay $5.00 an hour. Conclusion : Dissapointed. Not that bad but won't go back or recommend to a friend. You can get better for that price. But good resort for young kids. Pročitajte više

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The hotel its self is lovely, great location nice private area for the adults only section, the Bar and Service staff were great, friendly and attentive. The Reception staff stuffed it up from day one, we asked a number of times for a map for the property which was suppose to be in our room, 4 times we were told that we would be brought a photocopy […] as the had run out each time it never arrived. Every small request we had of the reception staff such as attempting fo swap money for smaller notes, laundry, meal bookings, directions, assitance with outside phone lines were brushed aside without assitance. A Septic tank burst and was left to leak on the footpath outside our room for 12 hours, with staff finally realising the guests had to walk in the mess they laid down wood to walk across Smell was terrible! Like i said service staff were lovely, good food, relaxing location just a huge shame and let down of a hoilday through reception staff who dont seem to grasp customer service and wish to treat you like a number rather than a paying customer, its a shame we travelled a long way from both New Zealand and Australia to enjoy these 5 days, we are leaving with a bitter taste. Pročitajte više

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La atención del personal es excelente en verdad muy buena, mi comentario es con respecto a la comida q en la zona donde teníamos acceso por la pulsera dorada era excelente, sin embargo en la zona de los demás restaurantes era en verdad muy mala. Quisiera destacar una vez más la excelente atención del personal en todas sus áreas y felicitarlos por su […] atención. Y comentar que la única queja y no por eso menos importante es la comida que era muy mala en todos los restaurantes y solamente era muy buena en la zona a la que teníamos acceso po la pulsera dorada. Pročitajte više

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volveré de todas maneras!!

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bien mais animation le soir et dans la journée inexistante du coup les soirées étaient longues car il fait nuit à 5h;; animation sportive nulle

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Increible estancia y atención por parte de todo el personal del hotel. Lo único a destacar negativamente fue el Restaurante Oriental: tardaron 40 minutos de reloj en traernos 3 mini rollitos de primavera congelados y otra media hora en traer el segundo plato. Nos fuimos antes de pedir los postres: un total desastre (no sólo para nosotros, las mesas […] de alrededor igual). Todo lo demás fue perfecto. Pročitajte više

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