Paradisus Playa del Carmen La Perla All Inclusive - Playa del Carmen

Paradises is a modern, new, beautiful resort. The employees work hard making it perfect. Rooms are nice.Unfortunately, our first impression was negative. Our room was not ready and we were accosted by a Concierge ? Her job seemed to be to sign us up for a TIMESHARE presentation and side trips. We made reservations with this concierge for all our dinners. […] She promised to make reservations and get them to our room. We were celebrating a special birthday Sunday night and planned dinner at Passions the restaurant which is extra in cost.This did not happen.EVER.we had no reservation for Our first night. We out the Special restaurant was not even open on Sunday. We were given strange inconvenient times and the restaurants were half empty at the times we requested.AVOID the concierge at check in and make your own reservations! We got into FUEGO Restaurant for my birthday and my husband told them it was a special occasion. They made it a special night with a Private room and special tasting menu! It was everything on the menu with small plates and so good! Our server Iran was exceptional! Our food was delicious.We went back the next night, instead of going to the EXTRA restaurant Passions. Big question is when service is so Exceptional by the hard working regular staff why do they want to make people unhappy with the Timeshare issue on arrival? Pročitajte više

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Amazing!!!!

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This resort is absolutely top-notch. The staff is exemplary and the food was of the highest quality. I have been to many all-inclusive resorts in Mexico, but this resort was abolutely fantastic. We were on our honeymoon and we were treated so well and the staff went out of their way to make sure we had everything and anything we needed. I highly recommend […] this resort to anyone who has the time to spend there. Pročitajte više

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The hotel itself was absolutely beautiful and very comfortable. However, there were some issues that I cannot overlook. First, we were hounded to participate in the "club membership presentation" which they said was NOT a timeshare, nor was it a sales pitch and would only take 90 minutes max. We finally agreed and after 3 hours and lots of pressure, […] we left. We were promised a massage package (buy one at half price and get another one free) but then when it came time to get the certificate, the deal was only one free (the first one was $140 for 50 min). I can get a 90 min massage at home for half that. We ordered wine from room service and received the wrong wine. The guy argued with my husband that it was in fact the one we ordered. I was the one who placed the order and I know what I ordered. The food was NOT that great. This hotel had many company parties and closed off much of the resort and bars to regular guests. The bartenders only "swish" out dirty glasses with tap water before putting them back on the "clean" rack! We both came home with terrible head/chest colds. Who knows what we picked up while we were there! I would never return for these reasons. Pročitajte više

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My husband I arrived and we were given an upgraded larger room with a kitchen, dining area and jacuzzi on the balcony. The room was in a great location, looking over the pool area but close to all restaurants. The only problem we had was with the jacuzzi, only once did it get enough hot/warm water to go in the jacuzzi. We had maintenance look at it […] once, but still did not get hot. The food was great, the staff were all wonderful and helpful. Would definately go back again. Pročitajte više

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Stayed at the adults only side and had a very relaxing time. The resort is beautiful. New resort which was super clean. A lot of staff so service was very good and enjoyed the food as well. Walked over to family side which also looked nice. 50 min from airport and 10 min cab to 5th ave in playa del Carmen. We would go back for sure!

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We booked this hotel as last minute change for our previous booking which got cancelled due to bad weather. We had 0 expectations. We were amazed by the property ( only comment I can make is access from main road is tricky). Excellent service and good food. I would go again. Only negative part is some of the beach is rocky and dangerous if you are not […] aware of this. Pools (many) are maintained very well and Resturant (9) are recommended. Pročitajte više

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Phenomenal hotel. The two most impressive aspects were the warm and welcoming staff, and the unbelievable food at every meal.

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The Hotel is great: Great service, nice people, good food and nice cockteils. The biggest problem is the beach, is too short and with rocks. Other problem is housekeeping, the rooms are not so clean and they forgot to make up our room one day.

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Stayed here last week for our honeymoon, and it certainly lived up to the name. Staff were super friendly and couldn't do enough to make sure our stay was pleasant. Resort is spacious, well laid out, and thoughtfully furnished. We spent most of our time on various sunbeds & Palapas by the pool being waited on - whatever drinks or food we wanted were […] brought right to us - no need to even move! I was also very impressed with the quality of the food & drinks on offer, and the restaurants were all top notch - just like going out for a posh meal every night, and they certainly didn't skimp on quality. Finally, the room...We had a Royal Service Ocean-View Suite, and the room was spacious, with a big bath, double shower, and jacuzzi. It was always immaculately turned down, and restocked frequently. In short - the perfect honeymoon. The main pool area is more lively, great atmosphere but sometimes a little bit like a big party. Great if that's what you fancy (and the service is the same), but the Royal Service section is more private so you can relax as a couple. 1st floor rooms are more of a partial ocean view, than a full ocean view due to the mangrove trees between the water and the resort. Pročitajte više

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The hotel is excellent, brand new (2011) with stylish interiors and rooms. During my stay there weren't too much people staying so enough space but on the other hand not too much night life inside the hotel.

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What a great resort. The staff was always helpful and attentive. The locale was terrific. The beach was great. The food was always excellent and topnotch. I would love to go back.

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Loved Paradisus!!!

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Excellent experience. Service, staff, food, everything was amazing.

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Karen was an amazing butler in the Royal Service section. All of the restaurants were amazing and the staff was exceptional in their service!

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Stayed at paradisus with my husband for our vacation. Pros. Room was clean and food was good. Cons. Resort is very big but not many staffs. Swimming pool was so full of people that we didnt get a chance to spend time in there. Beach was packed too. Never going back.

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We booked the royal service suite. The butler service was terrible. Never followed through with requests (and we didnt make many). Mini-bar never stocked, and room not made up unless we called...sometimes at 6pm! Getting dinner reservations at the time and place you desired were impossible, even when asking the butler in advance. Food was ok. Fuego […] had the best food and service. Very noisy if not in the royal service area. Music playing all the time. We were lucky to have a suite overlooking the gardens away from La Perla pool where it was noisy all the time, There are really no ocean view suites unless you are on the 3rd floor overlooking royal service pool. The beach is very short, narrow and rocky. Entrance to resort very unimpressive, although, the decor was very nice once inside. The bar, pool and beach staff try very hard to attend to your needs. Entertainment was average. The room was very comfortable, although 2 nights we had no water! Bed was extremely comfortable. Pročitajte više

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Absolutely fabulous! Maybe the best Resort of Playa.

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This hotel and staff exceeded our expectations by far! The staff was excellent and so genuinely friendly. Because of my need for quiet and recuperation, they up-graded our room to a far-end top floor ocean view 1 bedroom suite! It was fantastic for us and just what we needed. The hotel rooms, ground and restaurants were kept immaculate... all the time. […] The operation of the hotel seemed to run seamlessly. Food was great which is a rarity for me to think so. This is a more modern hotel and very tastefully decorated and furnished. Beds great, couch not. If you are looking for quaint Caribbean cabana type cottages, this is not your place. But if you are looking to relax in luxury and elegance while eating the best food of your life, this place is it! Hands down, the best massage I have ever had! Ask for Marabel! She was strong, compassionate and professional. DOWNSIDE TIP: When getting off the plane in Cancun, do not, I repeat, DO NOT stop at the kiosks on the way out of the airport building. These guys lining the exit are scammers and are there by permission of the government to get you to visit (buy) timeshares at the various resorts. It will eat up a day of your valuable vacation time to partake in their "90 min" schpeel! It is not worth the "free" give-aways- Believe me. The whole thing is quite a well organized smoke and screen and we were submitted to heavy pressure for several hours. I warned my partner, but once you have made this mistake, you will never do it again. Pročitajte više

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Most amazing hotel and service I have every experienced abroad or in America. The food is stunningly high quality; the facilities are modern, serene and state of the art; the service was professional, friendly and superb; the entertainment was surprisingly high quality; the beach was amazing and lovely; the location to Playa Del Carmen and other attractions […] was ideal; a thoroughly relaxing, trouble free, far higher than expected vacation experience. Pročitajte više

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Fantastic vacation :) We had all inclusive and we were so satisfied with the restaurants and the food :)) Service in the restaurants, in the swimming pool area, beach and everywhere in the hotel was great. No complains...

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The food and drinks were unbelievable and the service was superb. We would definitely return. If I was forced to give cons, I would probably say that the beach is super short and not very inviting, the pool is a bit on the chilly side, and the music by the pool can be a little droning at times. If traveling as a couple, be SURE to pay a little extra […] to stay on the La Perla Adults Only side. Pročitajte više

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We could not have asked for anything else. The staff was incredibly friendly and attentive. The food was delicious and there was plenty of variety. Our swim up room was beautiful, marble floors, three closets, mini kitchen with table, two flat screen TVs, a jacuzzi on the desk, safe for added peace of mind and it was cleaned several times a day. We […] are already planning our next trip back. Pročitajte više

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I very much enjoyed hotel. Staff was very attentive to needs of all guests. They made you feel at home. Hospitality was a must. Food was great, scenery was also fantastic. A great place to spend time to rest and live life.

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Overall a great hotel! Staff was very friendly and helpful. The food was really good for an all-inclusive and the compound is gorgeous! The downside is that the hotel is on the far end of 5th Ave a bit too far to walk if you want to go to the strip. The rental car guy at the hotel was very friendly but very slow, which caused me to miss breakfast prior […] to my departure from the hotel. Also plan your excursions ahead of time or as soon as you arrive on site or you will be competing with other guests for the excursion personnel and they are limited. Figure out dinner plans early on as well in order to make reservations as the restaurants can get full quick. Aside from that, it was a wonderful stay and would stay there again. Pročitajte više

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ON the second day of our trip we left in the afternoon to go to 5th Ave, upon returning noticed the # key on our safe was stuck in and we could not use our code to open the safe. Thinking we maybe made an error we went out for supper and the next morning had security come to our room to open the safe only to find we had been cleaned out of our cash. […] Nothing else was taken just our cash. We went to the hotel security immediately to start an investigation. Their internal investigation suggested no one had been in the safe since we last locked it and then had it openned by their staff. We also had them check our door and only one staff was indicated as being in our room during the same time and only briefly. So needless to say we got no satisfaction from the hotel itself, even after talking wth the general manager. We went to the police, with one of the hotel staff acting as interpretor because we cannot speak Spanish. Our experience at the Police station was ok, and we felt the police treated us fairly, but explained that since we were only in Mexico for 1 week that it would be unlikely for them to even begin an investigation. He make an offical statement and gave us a copy for $100 Peso. I have no idea how someone got into our safe but it happened and I just wanted to warn others about this. I have seen other reviews with similar experiences at other hotels and some info in the Internet about how thieves hack into the rooms themselves undetected. Pročitajte više

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The moment you step into this hotel you are just blown away. Following check-in, Fernando sat us down in the welcome lounge and gave us in-depth information on the resort, Playa Del Carmen and booked us all our dinners. We did not do the Royal service and never did we feel of lower status. The food was good but not great. Passions was good but not sure […] if it was really worth the extra $. The buffets were small selections but the pasta, fish grilling and smoothie stations were very impressive. There was one day on Friday they had LOBSTER tails for the lunch and dinner buffet! Everyone was taking photos of this. Rooms are fantastic with dual rain showers and very Miami style. The big downside of this hotel is the beach. It's rather small and quite rocky. We hung out mostly by the pool so it didn't bother us too much. The service at this hotel is just phenomenal. We got engaged here and the hotel actually left champagne and chocolate dipped strawberries in the room for us while we were out. Be sure not to miss Mexican night in the La Perla bar side as there is a phenomenal opera singer. Overall, the resort is so impressive we'd highly recommend this place 5 star all the way. Pročitajte više

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Great place. New, spacious, totally worth the money for all inclusive. Great honeymoon spot for sure! Go see the bartender Victor at the South Ave bar. The best bartender I've ever met. Makes each and ever drink with lots of love!

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This resort was amazing I have been to many very nice 5 star hotels and was immediatly impressed. The service exceeded my expections as well as the food and room. Every meal was delicious and the detailed way they serve the food was impressive. I highly recommend it and we have decided to make this a yearly trip. We paid the extra money for Royal service […] and it was worth it. You will not be disappointed! Pročitajte više

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AWESOME PLACE !!!!!!!!!!!!! VERY WELL RECOMMENDED VERY COME AND LAY BACK PLACE !!!!!!! NICE PEOPLE , GREAT FOOD !!!!! LOVE IT !! STAYED 6 NIGHTS WITH ROYAL SERVICE .. (BTW RECOMMEND TO UPGRADE TO ROYAL SERVICE YOU WILL GET A LOT MORE FEATURES ETC..

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Highly recommend this place, is beautiful, clean but most of all the stuff is incredibly friendly and helpful! they will go out of their way to make you feel comfortable! The stuff working around the pool specially Juan Pablo was exceptionally courteous and friendly, made us feel at home. I wish I could name more names but to many to remember. Over […] all amazing experience! Pročitajte više

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It's huge, but if you hang in your "area" of the resort, it's not a problem. Wander around and you realise how massive it is. Family area and "no kids" areas, which is great. I had a junior suite (great deal) with pool access from the terrace. Beautiful room, well kept, modern and everything worked. Loved it. Restaurants were a mix - the "Grille" […] so-so, but others (like "Passion") were amazing. Get the tasting menu - costs $45 over the "all inclusive" but so, so worth it. Staff were friendly and accommodating - very happy with the staffing levels and efficiency and politeness. Plenty of pools, beach area is small but fine. A 30 min walk on the beach to the main part of town (or you can cab it for 100 or so pesos). All in all a terrific get away at a first rate resort. Pročitajte više

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The hotel resort was immaculate, great service, atmosphere and entertainment with excellent restaurants and bars. All the staff are friendly and courteous. No issues other than its on the “wrong” side of town and outside is pretty rough, but you can walk along the beach in 25 mins to Playa.

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Amazing hotel, rooms, staff and food. No complaints whatsoever.

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Everything was wonderful!! I can't complain about anything !!

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It was warm and welcoming within the first moment we got there. The staff was amazingly friendly and very bubbly. Call this an inevitably moment - But I had accidently left my wallet on my bed during the evening, and as I came back to the resort and looked into my wallet I noticed $20 American missing. Its obviously not a big deal to me, but I think […] its safe to say room service had gotten into it and took some cash from my wallet. Pročitajte više

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Hotel/rooms beautiful &clean. Close to town Had royal service, pool area nice w/beds, plenty of room &didn't have to rush down to reserve a spot. service @ RS pool awesome, drinks extremely watered down,disappointed-stick w/beer/wine. Beach is beautiful-not viewable from pool due to jungle, once @ beach-gorgeous &safe. need more activities during the […] day for adults Best food Ibana/Rm srvc/LaPalapa. "Casual" at this resort means closed toed shoes for men & heels for women-we wanted to be casual(flip flops) I understand for some restaurants but not all-not to mention the rule was inconsistent,there were several people wearing flipflops &kids w/in some of the restaurants where they told us no. When we brought this up to royal service their only solution was to get room service every night, this ROYALly irritated us Butler service is a joke we saw him once-he never checked in or asked how our stay was going, i was hoping to feel more love from RS considering we paid extra for that reason The only time we did feel special was when we flashed money for tips. ALL employees expected tips. We always tip generous but for the service to be average until money is shown is sad Esmeralda/LaPerla overlap not the complete "adults only" experience Even though resort was clean & had resort amenities welook for- we wouldnt stay here again-there are so many other resorts who would actually appreciate our business. When you spend extra money to feel special the resort should deliver on this. Pročitajte više

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Absolutely the best hotel I have ever stayed in. The staff is helpful and the food is the best I have ever had at a hotel

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We requested a king bed ended up with two double beds for a couples resort why dont you have all king beds very uncomfortable sleeping with a large man in a double bed. Room was nice very clean.Need to have more activities and not so many private events that have great music but other paying guests cant attend. Need to stop with the dinner reservations […] we were eating really late because we could not get the times we wanted. Other resorts give you a beeper and you wait after you arrive. Pročitajte više

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The staff were very attentive ,food above average, and the facilities were not over crowded.

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Beautful hotel and beautiful beach. From the moment we arrived the staff was fantastic and welcoming. The rooms were very comfortable and the beds were exceptionally comfortable. Can't say enough about the staff, very friendly and helpful!

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Had an awesome time I could write the 1500 character capacity but it wouldn't be enough to explain how awesome everything was. The only thing I would like to see changed is the access to swim up suites. You can only unlock/lock the room from inside you cannot leave your room or enter freely with your room key. But we were on our honey moon and they […] upgraded us so we got swim up for free. Awesome job to everyone at La Perla Pročitajte više

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This was our families 2nd trip to Playa Del Carmen, but our 1st stay at the Paradisus La Perla. The hotel and staff were all "top shelf." If you don't like being pampered, eating wonderful food, relaxing by the pool, drinking nice drinks, talking to great people from all over the world, and being treated with the utmost respect and dignity, YOU WILL […] BE MISERABLE IF YOU GO HERE! LOL Seriously, the hotel is beautiful and the staff go above and beyond to make your stay a remarkable one. I am a Security Professional by trade, so I also like to make sure that our family trips are safe. This is one of those trips which you can really enjoy and feel safe the entire time. The meals and service were always what you hope for, but rarely receive. This trip was everything, PLUS. The three (3) people from the Hotel staff who I would like to give a shout out and thank you to are; Doris in Housekeeping, Luis by the pool, and Gilberto the Porter. The rooms were always clean and organized, the drinks were always great and plentiful and the service in and out of the hotel was wonderful. I only wish I would have remembered the names of more of the staff so they could be recognized. Thanks for everything and we will be back! If you do go, open your pocket book a little and tip the staff. They bust their butt, but to see the smiles on their faces knowing that you appreciate what they do, is priceless. Pročitajte više

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I have vacationed at many all-inclusive facilities and the Paradisus Playa del Carmen is clearly superior to any other resort. I find that normally the food at an all-inclusive is normally sub-par to par but it was like eating at a gourmet restaurant every night. We did pay the extra money at Passion for the tasting menu and although the food was excellent, […] I found the food at LaPalapa was equal or better and there was no additional charge for that restaurant. As far as the entertainment, maybe there could have been a few more activities set up on the beach and certain parts of the beach were pretty rocky, but that would probably be the only thing I would suggest they improve upon. The service and all employees were simply amazing. They were all so courteous and extremely attentive to every request. I stayed at the adult only part of the hotel but I will definitely be returning with my family to stay at the family hotel. This was truly a wonderful vacation. Pročitajte više

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Excellent hotel! Great food & beach. Royal service is definitely worth the extra money! The only downfall is that it's too far to walk to 5th Ave, but only a few minute cab ride. Spa services are overpriced. Can get the same thing or better for a third of tbe price on 5th ave. You can tip the activities guy with the kayaks to give you a private snorkeling […] tour to the best places in the cove. Pročitajte više

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Beautiful hotel with great service at the restaurants and excellent food.

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It's pretty good All inclusive hotel. But when we arrived there, they want to tell their time share program... It was wasting time and a hotel staff keep asking about joining a hotel club.. a little bit annoying. In addition, foods are fair but the quality of meats wasn't great... Variety events was good... it wasn't pretty quiet and restful resort […] . Pročitajte više

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It is a wonderful hotel. The quality of the services and food is great.

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I didn't like the layout of the Resort. It has a very closed in feeling and very warm thru the corridors. You don't see the beach unless you walk directly out to it and it is very small. The staff are friendly and food was average. I have stayed at other Resorts for less money that I liked much better.

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