Sanctuary Hotel New York - New York

I would not use this hotel again at the price I paid. For half that price it would be a reasonable place to stay. Good location, clean and modern, but very small room with outside window to a constuction site. Ingeneral we felt like being in a dungeon.The included continental breakfast is only a bit better than what one expects from a Comfort Inn.

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Very friendly staff across the board- everything about the hotel was quite nice- the location cannot be beat as it is literally 1/2 block off Times Square and in the heart of the Theater District. The name is ideal for this property as you escape the density of the sea of people into a quiet respite, a Sanctuary.. of style and elegance and relaxation. […] Needed flowers for the room before arrival and the staff made all the arrangements so when we got to the room it was perfumed with roses-Only down side is no where to sit in the room outside of the bed and the desk chair so we spent our time in the lobby where there are many small nooks to have a quiet conversation over some libations. Definitely staying here again Pročitajte više

My husband and I stayed at Sanctuary on a quick overnight getaway to see a show and spend a night in New York. The hotel is half a block from all the action in Times Square but you would never know it - it really is a little Sanctuary from all the hustle and bustle! It has an edgy, hip feel, but not alienating to us aging boomers! Full disclosure: we […] own a hotel so we have a different view than most - sometimes more forgiving, sometimes higher expectations. The rooms are small - the bathroom sink and shower are literally in the guest room to maximize space - but nicely appointed and decorated and more than adequate for a short city stay. Most importantly everything was sparkling clean. Service top notch from the front desk and doorman and the concirge took care of dinner reservations for us - at exactly the kind of place we wanted. Good continental breakfast included, and a 12 noon check out allowed us to lounge around and enjoy the room in the morning. Best of all - a great price! We highly recommend and would go back again. Pročitajte više

We just got home from our weekend in New York. We weren't sure about the hotel since I booked it on the internet. What a treat. The exterior of the 106 year old building has a great charm. The inside is completely redone into a modern, funky decor. The room was cruise ship small, but well done and well appointed. There was a huge leather headboard. […] The bathroom and shower were tiled in a leather-look porcelain. The shower had a wonderful rain head. The staff was great. The concierges, Freddy and Brandon, were pleasant and helpful. Brandon sat with us at the bar and got to know us and then made our dinner reservations for us. The Siberian bartender was also great, though I neglected to get her name. That may have had something to do with the drinks she was pouring! Breakfast was included in the price of the room. They had a very nice continental breakfast. If I had any complaints, it would be the cleaning crew were awfully loud for 8:00 on a Sunday morning. We may have been in the city that doesn't sleep, but we do. But, we will be back. We spent part of our drive home planning our next trip to NY. Room Tip: Remember that when you come to New York, you don't come to spend all your time in your room. You just come back to the room to change and sleep. Don't expect a spacious suite and you will be happier. Pročitajte više

The Sanctuary is convenient, comfortable, and friendly. I was there for business, but would also bring family for a vacation. The staff is very pleasant and helpful.

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Very hip upscale hotel, extremely friendly staff, great location. The room was also very quiet. I will be staying here again for sure.

Nicely renovated with a great bar/lounge area and super location if you want to be near Times Square and Bryant Park. The rooms are TINY! Fine for one person, but tight squeeze for two.

This hotel was excellent, reasonably priced and in a fantastic location just around the corner from Times Square. They knew it was our honeymoon so they left a small bottle of champagne in the room for us which was a nice touch. Hotel staff all very friendly and helpful. Only tiny quibble was the small size of the room but this didn't really bother […] us and it was very modern and clean. Highly recommended! Pročitajte više

The hotel staff was extremely friendly and helpful, the decor was pleasing. The bed duvet had a small stain on it, and the bed was uncomfortable. The location was perfect for what we needed and we had a great trip, despite these little things. We would even consider staying there again if we needed to be in that area again.

Sanctuary's staff was awesome - friendly, quick, and always ready to assist. The location is good for people unfamiliar with the city since it's in time square. I like that there's a garage right across the street to make parking easy and safe, but it would be nice if the hotel would validate. I brought my dog and they were really welcoming but the […] 250 pet 'deposit' is actually a fee - this would have been good to know. Overall, I booked this hotel because it looked really swanky in pictures - and is in real life - but I won't stay here again. Pročitajte više

Great location but rooms are very very small.

This was an absolute amazing place to stay. After a day of hustle and bustle on the streets of New York. This is the perfect place to come to and relax.

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Very friendly staff and fantastic hotel

Small rooms, but clean, comfortable, wonderful shower. Would like more drawer and closet space, but don't know where you'd put it. Lovely location

Well, where to start...I guess I should start by pointing out the door keeper waiting for my girlfriend and I as we walked down the street looking for the hotel; it's like he knew us for a long time! He greeted us cheerfully and quickly brought us to the front desk for an expedited check-in (They let us check-in early, very nice). I quickly noticed […] that the hotel was in fact really modern looking. It has a dark, romantic feel to it; very different from anything I have seen before. Thumbs up for interior designing. The room was very clean and neat; just like previous reviews had mentioned. I could say that the room size is small/compact; but then again, it is NYC. I would not really recommend the Deluxe Queen room for a business traveler, for there is no enough room to work. The shower was really spacious and practical; not a problem for tall guys (I'm 6'5"). Bed comforter and sheets were nice and crisp, really cozy! The view from the seventh floor was not bad at all; I was expecting just a wall in front of me, but in fact, I was able to see many different buildings and get a glimpse of the city lights. Overall, I had a great experience. The concierge gave us some nice restaurant suggestions, and boy am I glad I took his advice! A few things to point out: TV: Remote control was not accessing the menu/pay-per-view. I swapped remotes at the front desk. Still did not work. I'm not a big TV watcher, so I didn't really mind. WIFI: Did not work 90% of the time using my iPhone. When it did, it was really slow. Again, I didn't really mind because I had 3G and did not have to do any work while in the hotel. Breakfast: The hotel currently does not have a kitchen, so there are limitations to your meal (No eggs, bacon, pancakes and that stuff). Other than that, fresh fruits, awesome OJ, tasty bread, and some other goodies. Mini Bar: Awesome selection (wine, beer, FIJI water, and more). But very expensive, like most mini bars. I Rated a 4 for Condition/Maintenance due to th Pročitajte više

The Sanctuary is a trendy, upscale hotel just off Times Square - the half-price ticket booth is just under two blocks away. The hotel itself is on a less-busy street (at least for the Times Square area), and a little hard to find, because the entrance is a single thin stoop without any prominent signage. The interior is almost universally dim - I think […] the owner may have an allergy to lighting. But it does create an quiet, low-key club sort of feel. The rooms themselves are on the small side, typical of this sort of hotel - you have maybe 2-4 feet on each side of the bed, and that's it. The bathrooms have showers only (no tubs), but these are roomy. Bathrooms (aside from the toilet, which has its own sliding door) are connected to the remainder of the room by a translucent curtain, so there is not much privacy. What that all means: this is not the hotel for a family vacation, instead ideal for an intimate 2-person getaway or a relaxing solo trip. The included cold breakfast is typical if nothing fancy, and of decent quality - bagels and toast, fresh fruit, a small assortment of pastries, juices, etc. If you are the exercising type, the hotel has contracts with two neighboring fitness clubs, each about a 10-minute walk, for which you will need to ask the front desk for passes. I recommend Club Fitness/LA (in Rockefeller Plaza), which provides you with workout clothes, towels, etc - so no need to bring anything but an iPod and headphones. Pročitajte više

Clean and friendly. Food is cheap..

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This is the second time staying at the Sanctuary. Both times we've found it to be more than adequate. The location is central, the staff very helpful and accommodating, and the rooms, while small, are clean and well designed.

Nice Hotel. Great location. Very clean room. Would stay there again for sure.

Stayed 3 nights recenly, and was concerned that the location so close to Times Sq would be an issue. Generally, I prefer a little more distance. Happily, the hotel was a retreat from the sensory overload of TS, with very quiet rooms, and a lovely ambience. Although somewhat small, my room was clean, functional and comfortable... so a good value overall. […] Special thanks to Julio who went "above and beyond" to assist me!! Pročitajte više

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What a great hotel in a great location. My wife and I had never been to NYC before and really had no idea about where things were. This hotel was a stones throw from Times Sq. and a short walk to Central Park. We took the 'hop on' ' hop off' bus tour all around town, what a great idea. We would go back in a new york minute.

The room is very small even by NY standards. If you are the claustrophobic type, you may want to stay elsewhere. The windows are frosted so you can't see outside, which makes the room feel even smaller. The shower has no door, just a curtain to separate it from the bedroom. The water pressure was decent though the shower knob pulled off when we tried […] to adjust the water temp. Breakfast was average. Unless the rate is pretty reasonable, will not stay here again. Pročitajte više

Everyone that works at this Hotel was so very helpful and considerate.

Very nice Hotel, but overpriced for what you get

We spent 4 days at the Sanctuary Hotel and loved every minute of it. The staff were so friendly, warm and informative and made us feel special every time we entered the lobby. They actually remembered our names. The room, although small was beautifully appointed, modern and clean. The bed was excellent and we heard no sounds at night, waking up totally […] refreshed for the wonderful breakfast served in the morning. The location was superb as we were within walking distance of every theatre and to go downtown we just had to hop on the subway at the corner. Needless to say we can't wait to return! Pročitajte više

The location of this hotel is perfect! Just about a block away from Broadway and close to Times Square. Multiple subway lines nearby, too. Add this to the wonderful staff and the quality of the rooms, we couldn't have had a better stay. If there was one surprise, I would say it was the size of the room. It was smaller than expected, but still comfortable […] and had enough room for the two of us. Would definitely stay again! Pročitajte više

I am always a little nervous when booking a hotel, you read the reviews, look at the pictures and you just end up feeling more confused......all becomes very clear when you arrive at the Sactuary Hotel. On arrival the taxi door was opened and we were welcomed to the hotel, check in was simple and just took a few minutes, whilst being introduced to […] the concierge and desk staff. The reviews had said the rooms where small, it wasn't the biggest room I have stayed in, but it wasn't small and was in superb condition, every little detail was covered including the widest range of snacks and drinks! It was also extremely clean and the pictures on their website actually represent what you get when you arrive! The hotel still has areas to open, including the restaurant but the bar area is great and they have a breakfast area where they serve complimentary coffees, tea, pastries etc. If you are looking for a really safe pair of hands to put your holiday to New York in, use the Sanctuary Hotel, they cannot do enough to help, it is very cool, close enough to Times Sq to access but not so close that you can hear it! Thanks for a really great trip. Pročitajte više

I enjoyed my stay but note it was only for an overnight. The hotel staff were kind, pleasant, and helpful. The hotel itself is rather dark because it uses either LED or neon lights for accent lighting in the public areas. The room I booked with a king-size bed was originally intended for two, but I was the only one in the room for my stay. Had that […] not been the case, it would have proven rather cramped. My biggest complaint is that the air conditioning blew directly onto the head of the bed. There was no escape from it except to turn off the AC which made the room uncomfortable. Also no ice machines. Front desk had to send it up. Otherwise, the room met all of my needs and expectations. The hotel is in a perfect location if your primary reason for staying there is to experience as much theatre as possible. I'd stay again, but next time in a larger room. Pročitajte više

Very cramped and dark rooms make this boutique hotel very undesirable. Waited 24 hrs. for 2 additional pillows and staff certainly needs polishing. Hotel should have waited 2 more weeks before opening due to wallpaper still being hung in hallways....very noisy! Curtain separates bedroom and shower. Again, save your money!!

I am a frequent traveler. I have over 2 million airline miles and many associated hotel stays. The Sanctuary Hotel ranks up there with some of the best pleasant surprises I have experienced. The hotel was attractive inside and out. The room was more than satisfactory - although typically NYC-small. I appreciated the iPod dock, the complimentary WiFi, […] the linens and bed comfort, the chic quality, the chandelier above the bed... The only items I would downgrade on would be the lack of sound insulation resulting in hearing hallway doors closing (and opening) which when attempting to sleep was bothersome and the price and proficiency of the (front) lobby bartender. We had a small group of five persons (3 women) and racked up a $140 bar tab in an hour. If the bartender talent was top-notch, maybe I could stomach the bill...but instead, I felt a tad gouged. I would return. And, I would recommend the hotel. Pročitajte više

Location: perfect. Just steps off time square. The decor: dark and sofisticated. It's definitely a real swank and sexy vibe. The rooms: small but it's NYC. They're glam enough to make you forget that they're not huge. The showers are killer! So relaxing, so inviting. The staff: right on task. Always a door man. Lenny was our concierge. He was cute and […] charming and had plenty of good ideas and was interested in our day in the city. We went on the seemed that hurricane Irene decided to close the city. So there was limited entertainment on a couple nights. But the hotel was a perfect place to rest and rehab from the fun we got into. I would highly suggest this Hotel. I can't wait to go back. They brought us champagne for our anniversary with a nice card. We'll definitely spend some holidays with them in the future. Overall a wonderful experience. Pročitajte više

The staff could not have been more helpful if they wanted to. The service was great, a continental breakfast was provided even though the hurricane was raging and staff was tight due to transportation being shut down.

We went to the Sanctuary hotel in august and were very satisfied with this hotel. The rooms were very clean, the hotel staff were nice and very helpful. The location was great, half a block from time square. We would certainly go back and we recommend it to anyone.

I like boutique hotels, but find that I never have enough time to enjoy them when traveling for work. All I needed and expected was a great room in a good location. So, what a great oppty to try the Sanctuary, which is still in their soft opening. The room is like one big studio. Mine was towards the back of the main building and has a view of the […] fire escape, which apparently provides a little more room. At first, i was put off with having the shower and sink right in the same room as the bed, but after pulling the plush curtain around the space, it worked beautifully. Shower was awesome, all the fixtures are great, make sense, etc. Can't wait to stay here again (but the rates will increase, I'm sure.) Pročitajte više

My wife and I stayed 4 nights at Sanctuary and really enjoyed our stay. It’s located half block from Time Square and maybe 2 blocks from Rockefeller Center. Don't worry about the renovation that is still underway. Even though the restaurant and bar isn't open yet, you're only a very short walk from anything you would want. It’s the hotel staff that […] really makes this hotel shine. Our first morning it was looking like rain so we asked the desk where the closest place was to get an umbrella, he pulled one out and gave it to us. Since this was our first visit to NY we had lots of questions. Lenny, Michael and Diany (sorry if I misspelled your name) are cheerful, pleasant and were happy to answer any question we had. Our room was small but quiet. Nicely decorated. The bed is fantastic!! The only dislikes were the quirky light switches that sometimes worked on the first try and what looks like an energy saving feature that requires you to put you key card in for the A/C and lights to work. We just left our extra card in so the room was cool whenever we came back. Definitely recommend Sanctuary Hotel. Did I mention the bed was fantastic? Pročitajte više

Not built yet and very small which is to be expected in NY. The first day, i couldnt get anyone to make up my room and the second day housekeeping started knocking on my door at 8am. Overall, it was not great and I would advise against staying. Also too near too times sq, its better to stay nearer grand central - less tourists but still very centra […] l. Pročitajte više

Location was excellent - half block from Broadway/Theater district - close to times square...all walking distance. Room - smallest hotel room I've ever seen. You could roll out of bed into the shower..... shower and sink in same room/right next to the bed.

My wife and I spent four nights, and enjoyed our visit to the Big Apple. The hotel's location is fantastic, just half a block from the TKTS in Time Square. The room was very quiet, especially considering the noise in Times Square. The staff were friendly, courteous, and helpful. The room was a little small, but well laid out, clean and comfortable. […] Previous reviews mentioned the renovations. There was no noise from renovations, and no workmen were seen. The elevator mirror had been cracked, and the numbers jumped around a little, but everything worked fine. Still no bar, restaurant, or room service. There are restaurants, bars, and store, even closer than Times Square. I drove there, and the parking across the street was very convenient. Pročitajte više

Spot on - a couple of steps from Times Square, very convenient. Small rooms and a bit poor lights in room, very friendly staff. Good value.

Very nice Hotel. Still under construction, so I am sure it will be terrifc once it is completed. One thing I found missing, was a glass in the bathroom. Other than that, I would stay here again.

Excellent customer service, trendy boutique style hotel. Rooms are small but the atmosphere and location made up for it.

We were close to everything, the rooms were not big, but everything was new and clean. The shower was awesome and the employees very friendly. Would definitely stay there again.

My boyfriend and I really enjoyed this hotel. It is decorated in a contemporary style, and the moment you step in off the busy streets of midtown Manhattan you get the instant calming, serene feeling. The location couldn't be better; Times Square is at the end of the block, theaters are just blocks away, and several subway lines are available in just […] a block or two. The room was small, as expected in NYC, but sufficient. You could tell that the hotel was new in that all the staff weren't "polished" yet, but they were always more than helpful and cheery. Our consierge for the week and a half was very helpful and made many good suggestions. We will definately be using this hotel again when we go back to the city. Pročitajte više

The room was a bit small but the savings made up for it. New and clean. Good choice.

This is a GREAT chic, boutique hotel right by Times Square. Super modern, sultry appeal. Great location and great staff. I highly recommend this hotel!