Za svakih 10 noćenja dobijte 1 besplatno*!
Objekt Iberostar Grand Hotel Paraiso All Inclusive nalazi se na privatnoj plaži u mjestu Playa del Carmen, a u blizini je sljedeća znamenitost: Plaža Maroma. Dodatna znamenitost na tom području je Ekopark Tres Rios.
U ovom all-inclusive objektu hrana i piće u restoranima i barovima u sklopu objekta uključeni su u cijenu sobe. Pristojbe, napojnice, rekreacijske aktivnosti i zabava mogu također biti uključene. Mogu se naplaćivati obroci u nekim restoranima, posebni ručkovi i jela, neka pića te druge pogodnosti.
Provedite dan na plaži: hvatajte boju na ležaljkama za sunčanje ili se opustite u hladu (suncobrani). Iberostar Grand Hotel Paraiso All Inclusive nudi tretmane u spa centru s punom uslugom i zabavu na suncu s aktivnostima kao što su ronjenje s opremom i ronjenje na dah.
Javni prostori opremljeni su bežičnim internetom (primjenjuju se nadoplate). Resort s 4,5 zvjezdice/a nudi brojne dodatne pogodnosti, među kojima su i: vanjski bazen, zatvoreni bazen i rekreacijski klub. Parkiralište za goste je besplatno.
Sobe za goste
Uz sobe su balkoni s pogledima na ocean, na bazen ili na vrt. U 310 sobe/a/i s klimatizacijom u objektu Iberostar Grand Hotel Paraiso All Inclusive nalaze se priključne stanice za MP3 i CD playeri. Uz nadoplatu gosti mogu u sobi koristiti pristup bežičnom internetu velike brzine. Televizori su opremljeni brojnim sadržajima, među kojima su satelitska TV i filmovi uz naplatu. Kupaonice nude: hidromasažne kade, dvostruki umivaonici, ogrtači za kupanje i ogledala za šminkanje/brijanje. U sobi se nude: hladnjaci, minibarovi i aparat za kavu/čaj. Dodatne su pogodnosti sef i papuče. Održavanje soba je u ponudi svaki dan.
Mogu se naplatiti različite naknade za dodatnu osobu, ovisno o pravilima objekta.
Prilikom prijave zatražit će se službena identifikacijska isprava s fotografijom i kreditna kartica ili gotovinski polog za slučaj nepredviđenih troškova.
Posebne usluge ovise o dostupnosti u trenutku prijave te mogu uzrokovati dodatne troškove. Posebne usluge nisu zajamčene.
Resort je all-inclusive. To znači da su hrana i piće na lokaciji uključeni u cijenu sobe (moguća su neka ograničenja).
Napojnice i porezi
Napojnice i pristojbe su uključene.
Hrana i piće
**Ove su pogodnosti možda dostupne samo za neke sobe ili smještajne jedinice. Za neke će se pogodnosti možda naplatiti dodatne naknade.
Gosti mogu uživati u ugodnim tretmanima u spa centru sa širokim spektrom usluga (resort). Nude se brojne usluge, među kojima su: masaže, tretmani za lice i tretmani za tijelo. Spa centar ima brojne sadržaje, među kojima su i: sauna, spa kada te turska kupelj/hamam. Osiguran je niz tretmana u obliku terapija, a među njima je i talasoterapija.
Resort ima mnogo sadržaja, među kojima su privatna plaža i rekreacijski klub. U sklopu hotela nalaze se zatvoreni bazen i vanjski bazen. Ostale rekreacijske opcije su sauna i parna kupelj.
Rekreacijske aktivnosti navedene u nastavku dostupne su na samoj lokaciji ili u blizini - mogu se primijeniti naknade.
Mogu se naplatiti različite naknade za dodatnu osobu, ovisno o pravilima objekta.
Prilikom prijave zatražit će se službena identifikacijska isprava s fotografijom i kreditna kartica ili gotovinski polog za slučaj nepredviđenih troškova.
Posebne usluge ovise o dostupnosti u trenutku prijave te mogu uzrokovati dodatne troškove. Posebne usluge nisu zajamčene.
Between the quite fishing village of Puerto Morelos and the lively international scene in Playa del Carmen lies the Maroma area. Undeveloped white-sand beaches provide a tranquil escape from the crowds, and off-shore reefs offer plenty of interesting terrain for snorkeling.pogledajte sve hotele za: Playa del Carmen
Food and staff is amazing. On-line pictures do NOT do this resort justice at all.Autentične Hotels.com recenzije gostiju
"Grand Grand Grand !!!"
I am an avid researcher prior to any type of travel. The Grand was highly rated on TripAdvisor thus = trip booked! We literally did not have one complaint, like really, and if there is something to complain about my boyfriend will find it. Best tip I can give = PACK A POOL FLOATIE! Many pool goers were envious. The pool station will blow them up for […] you and at the end of the trip we left them for others to enjoy! Pročitajte višeAutentične Hotels.com recenzije gostiju
Odgovor: Iberostar Grand Hotel Paraiso All Inclusive We are pleased to read how much you have enjoyed your stay among us and that you even have rated your stay as ¨Grand¨. It is a very encouraging compliment to hear that we have been able to fulfill your expectations with the unique services and exclusive facilities we offer. Thank you very much for thinking of the joy of other guests leaving your pool floaties. We look forward to seeing you in the near future. Best regards,
The hotel has amazing food and great service. The only negative were some issues with all the rain we got while there, but overall I would highly recommend and hope to go back soon!Autentične Hotels.com recenzije gostiju
Odgovor: Iberostar Grand Hotel Paraiso All Inclusive We would like to take the opportunity to thank you for choosing our hotel, as well as taking the time to write a review on Trip Advisor about your experience at our hotel. We are glad to read that you took advantage of our facilities. Unfortunately the weather was not the best but we really hope to have the opportunity to welcome you back soon. Kind regards,
"Very nice hotel, but so is every other"
This hotel was very nice, staff is friendly ..But nothing out of this world. If you are 50-60 yrs old and you are looking for peace and quiet.. This is the place... Tranquility pool, tranquility gym... Tranquility beach... . Meaning 60 ppl in the entire resort... You have it all to yourself... We went for my birthday -one night i got balloons and got […] a happy day celebration at one of the restaurants and that was all ver nice. Really nice touch! Overall, it's just another nice resort. I just went to the Grand in Jamaica and my expectations were just too high - not what I expected from the Grand. I expected way more and it was waaaay too quiet. Again, it was nice, but for me, it was just that.. Nice, not excellent. Pročitajte višeAutentične Expedia recenzije gostiju
Odgovor: Iberostar Grand Hotel Paraiso All Inclusive Dear Guest, Thank you so much for your continuous loyalty to our chain. We are pleased to know that you have spent a great time at the Hotel, however, we are sorry to read that that some of your expectations were not fulfilled; your feedback is very important to us since it helps us improve on a daily basis. All your kind comments with regards to our staff, facilities and services are greatly appreciated as well as your constructive comments. We hope that we will be able to welcome you back to our lovely resort. Best regards,
"Great hotel and staff...."
It was a good experience, do not regret it at all.. was there for 10 days. One bad thing is if u like the ocean, they have tons of rocks in it. I cut my foot on one... we went shopping to local 5th Ave shopping district and the people are soooooo annoying its not even funny. . Every guy trys to hit on your girl and they are the lowest type of people. […] . Well most of them if u go shopping guy or girl def buy from women. . And even some of them were annoying as well...my best trip was chichen itza, all day affair and was fun.. Pročitajte višeAutentične Expedia recenzije gostiju
Odgovor: Iberostar Grand Hotel Paraiso All Inclusive Dear Guest: Thank you for your kind review; on behalf of our Management and staff we would like to say it was a great honor to have served you. It was also delightful to hear that you tried the Butler service and enjoyed our entertainment team; we are proud to create unforgettable experiences for our guests and pleased to see that we have reached our goal on your visit. There is no doubt that our team will also be motivated by your compliments. However, we are concerned to read that your experience with us did not live up to our usual level of service concerning our food quality. We have already shared it with our Executive chef for his consideration. He continuously strives to offer the best quality so your comments will be useful. If you could give us more information on what items you did not like, it would be greatly appreciated, as our guests’ feedback help us achieve our main goal, which is your complete satisfaction. We do hope you give us the opportunity to be your hosts again the next time you are thinking on visiting the Riviera Maya. Best Regards,
"Outstanding Resort. The BEST we've ever stay at."
The Iberostar GRAND line of resorts are the BEST we have ever stayed at. I wouldn't recommend any other line of All Inclusive luxury Hotels. From the Food to the Staff, I would give this place 10 stars out of 5. Yes, it really is that Great of a resort.Autentične Expedia recenzije gostiju
Odgovor: Iberostar Grand Hotel Paraiso All Inclusive Dear guest, Thank you very much for sharing these wonderful comments about your stay. We will pass your comments on to the entire team, who take great pride in their work and will get greatly motivated by listening to comments such as yours. Regarding your review, we are pleased to read that you enjoyed our food, staff and amenities among others. We feel very proud to know that you consider our hotel the best you have ever stayed. We hope to have the opportunity to serve you in the near future. Kind regards,
"Relaxing Stay & Perfect Hospitality"
My husband and I had the best time at Iberostar. This is the third all-inclusive facility I've gone to and Iberostar is the best. The facitlities, staff and food were excellent. The Star Friends staff are top-notched and I felt that they were my friends at the end of my visit. Customer service appears to be numero uno at this resort.Autentične Expedia recenzije gostiju
Odgovor: Iberostar Grand Hotel Paraiso All Inclusive Dear guest, We would like to express our gratitude for the comments you made about your stay at Iberostar Grand Paraiso and for sharing your delightful review. Our goal is to achieve maximum customer satisfaction and we feel very happy to read that you had the best time in our hotel. We would like to thank you for highlighting our facilities and also our service. We try to pamper our guests with the best service and hearing that you felt that at the end of your visit, the star friends were your friends, makes us really happy. On behalf of all our staff we hope to have the opportunity to welcome you back soon. Best regards,
"Beautiful hotel right on beach"
Excellent vacation I would recommend the grand all inclusive to everyone I know the staff room service concierge maid servic restaurants bartenders were all excellent there was shopping righ on the premises and they provide transportation to an place you want to go it is safe and affordable. I enjoyed my stay and they did an outstanding job with my […] nieces wedding we had a total of 35 people and everyone was pleased.!!!!!! Pročitajte višeAutentične Expedia recenzije gostiju
Out of the 18 years we have been traveling to the Caribbean this was by far the best hotel, EVER! The food, grounds, beach, rooms, pools and staff were outstanding. The staff really puts this hotel into another class. The Star Friends are awesome: Andres, Jenni & Abraham, we miss you guys already. This was a perfect vacation. My only regret is that […] we didn't stay longer Pročitajte višeAutentične Expedia recenzije gostiju
Odgovor: Iberostar Grand Hotel Paraiso All Inclusive Dear Guest, Thank you for taking your precious time to write a review on Trip Advisor. We are delighted to hear that you have enjoyed your recent stay with us. Guest satisfaction is our main goal at Iberostar Grand Paraiso, and it is rewarding to learn that it has been achieved on this occasion! We would like to thank you for the recommendations you have made and will pass on the great feedback to the entire team. We hope that we will have the pleasure of welcoming you back soon! Best Regards
You are treated like royalty. Lots of activities, great food and lots to drink. What every you want.Autentične Expedia recenzije gostiju
"Lovely hotel but not for us."
Beautiful hotel and location. Staff very friendly and for the most part efficient. Food in the buffet restaurants was quite good but we were very disappointed in the food in the a la carte restaurants. Room service food was very good and prompt. The pools and beach are very nice and the staff makes sure you are well supplied with drink. We never saw […] our butler, never got a newspaper, had a maid show up at 10 pm the second day of our stay to clean our room, and only had our drinks and water in the room replenished once. Our son, who was there with his wife, was spoken to quite rudely by his butler for putting his room key with his cell phone which deactivated the room key. No one mentioned this to any of us when checking in. The room was quiet - I don't think there were many other people on our hall as we rarely encountered someone other than staff in the hall. We went for a wedding, not by choice, and while we enjoyed our stay we probably won't go back. We are not big drinkers or eaters and could not possibly eat and drink enough to make it a good value for us. Pročitajte višeAutentične Expedia recenzije gostiju
"We're now part of the Iberostar Fan Club!"
Where do I begin?! We spent our 8 day honeymoon at Iberostar Grand Hotel Paraiso, and boy were we spoiled! Five star service all the way! First of all, the hotel rooms, facilities, and grounds are immaculate. We stayed in the 72 building with a great view of the quiet Tranquility Pool and beautiful palm trees, and was very close to the concierge, buffet, […] restaurants, and gym. Our room location couldn't be more perfect for our honeymoon. The rooms are elegantly decorated, clean, and well stocked with alcohol and beverages. We were surprised to a drawn bubble bath with rose petals and two kissing swan towel animals, so lovely! All inclusive food and beverages, including top shelf liquor, cappucinos, you name it! I enjoyed both buffets and the Japanese restaurant. The other restaurants were okay too, but I personally preferred the buffets because I love having lots of options. The staff are amazing, and go out of their way to make you happy. They truly are what makes this resort so special. Trinidad does a great job managing the ins and outs of your hotel room. The Star Friends are so friendly and add excitement to the resort. There are plenty of activities here to keep you as busy and entertained as you want to be on your vacation. We met several other couples who are loyal visitors. Lovely turquoise water and white sand beach. The resort exceeded all my expectations. Thank you so much Iberostar Grand for making our honeymoon special! Pročitajte višeAutentične Expedia recenzije gostiju
"Most awesome place to stay"
WE HAVE STAYED IN MANY PLACES BUT AFTER STAYING HERE WE WOULD NEVER STAY ANYWHERE ELSE. WE GO TWICE A YEAR AND WE MEET PEOPLE THAT SAY THE SAME THING. IT'S WELL WORTH IT.Autentične Expedia recenzije gostiju
"Best all inclusive 5 star yet."
Everyone employed by the hotel is kind and expedient, service was wonderful. Hotel upkeep is great and shows everywhere. Top shelf liquor. Great food. Wonderful beach. Iberostar Grand is the best all inclusive 5 star we have stayed at out of 4. Use the butler service!Autentične Expedia recenzije gostiju
Odgovor: Iberostar Grand Hotel Paraiso All Inclusive Dear Guest, We greatly appreciate your positive review about your stay at Iberostar Grand Paraiso. It is good to know that you had a great experience and that you consider us as the best all inclusive 5 star hotel you have stayed! We would like to thank you for your encouraging comments on our hotel and staff; it makes us feel satisfied to know that you enjoyed our services. It is also great to read that our butlers were part of your experience. We hope that when you are planning your next vacation you will give us the opportunity to serve you again and have another unforgettable experience at our hotel. Best regards,
"Excellent food, service ,hotel and grounds"
Have been to the Iberostar Grand Paraiso 3 times & it has improved with each stay. The first time we were there about 2 years ago it was the worst food ever. Than last year we returned because everything else was so good about it we gave it another try & was quite surprised that the food had improved. We just got back from 3rd trip & it surpassed our […] expectations. Please keep the chef & menu items for the buffet-excellent quality & flavors. We will definetly be returning! Pročitajte višeAutentične Expedia recenzije gostiju
Odgovor: Iberostar Grand Hotel Paraiso All Inclusive Dear Guest, First of all thank you for sharing your opinion with other travelers. We are very grateful for your loyalty towards Iberostar Grand Paraiso. We understand that food is an important factor in your hotel experience, and your feedback fills us with happiness because we are working hard on this area so that our guests enjoy the gastronomical efforts of our chefs, so reading that you were satisfied with the quality and the variety is very rewarding. We feel proud to know that we exceeded your expectations. Regarding the television channels and the DVD collection, we can assure you that your comments are going to be taken into account and that we are going to share them with the department in charge. Your comments are very important to us because they are the best source of feedback; thank you very much for taking the time to write it. We would be absolutely delighted to serve you again in the near future. Best regards,
"Will return many more times"
This was our 2nd time back. Clearly the staff has a vested interest in making you feel special. We didnt have to lift a finger. We had our own butler, and concierge that welcomed us by name everytime we saw them. The food was excellent, the accomodations were excellent, lots of entertainment and activities. Overall, you cant beat the experience.Autentične Expedia recenzije gostiju
Odgovor: Iberostar Grand Hotel Paraiso All Inclusive Dear Guest, First of all we want to thank you for choosing Iberostar Grand Paraiso once again. Your loyalty is very important to us and make us feel very satisfied. We are pleased to know that you had a great experience and that our staff were part of it. Our public relations team is very grateful for the comments you made about them; we are happy to hear that you felt like a star at our hotel. Thank you for underlining our facilities and services such as accommodations, activities and gastronomy. We are thrilled to read that you will return many more times, we can assure you that we will be looking forward to serving you again and create another unforgettable experience. Best regards,
"Amazing hotel, view, and staff!!!"
I loved everything about my stay!!! Pictures don't even do it justice. It's more breathtaking than I could have ever imagined!!! I will definitely be coming back!!! The staff was perfect and so welcoming!!! I love this place!!!Autentične Expedia recenzije gostiju
Odgovor: Iberostar Grand Hotel Paraiso All Inclusive Dear guest; First of all thank very much for sharing your nice comment about your stay at Iberostar Grand Paraiso. Your wonderful feedback was already shared with our team, let me tell you that your opinion is a real source of motivation. Is a cause of satisfaction to know that you had a great experience, thank you for underlined our staff attitude, we are very grateful. We look forward to seeing you soon at your home away from home. Kind regards,
"Great hotel for a couple"
Clean, Great View from my room ( Ocean Front ),Friendly staff that would bend over backwards to do anything for you. Great food either at the buffet or any of the restaurants. Was first met at the front desk by staff who gave us a drink that was very cool and tasty. First class all the way. Couldn't have asked for a more better place to stay.Autentične Expedia recenzije gostiju
"The BEST hotel ever! All-inclusive, Adult Only"
This hotel is AMAZING!! From the cocktail and wet towel that they greet you with upon entering the hotel (the Bell Boys are super helpful and amazing too!). In a nutshell, the staff is first class -- friendly, attentive -- well... I just cannot say enough about the staff and the hotel as well. My husband and I visited for a family destination wedding […] -- the wedding coordinator was great and the details were beautiful!? The food, the drinks, the butlers at every building, poolside, beachside -- just unreal! I have NEVER encountered such exemplary customer service like I did here. The lobby bar, entertainment, the cigar bar, and karaoke bar are great, the theatre with nightly (10pm) shows is amazing. The food you ask? well -- yes, amazing too. The array of choice is unbelievable!! I actually got tired of eating from the abundance. Oh... and should I mention that you can eat Lobster for lunch AND dinner every day (at least during my stay). The hotel is clean! I am a neat freak and the staff was out there every morning washing/scrubbing the walkways -- the marble floors are shiny, shiny, shiny! My room was amazing! I had a suite in building 71 (7104) beach front and I loved it! The little patio was great - just first class all the way. I look forward to going back to Iberostar Grand with my husband and next Spring, we plan to take our 3 kids to their family friendly hotel next door. I already highly recommended it to my FB friends and I shared pictures with them too. Pročitajte višeAutentične Expedia recenzije gostiju
What an astonishingly grand resort. The buildings and grounds are kept in pristine condition. The food, just outstanding. The staff was professional and warm. Here are some highlights and in the spirit of continuous improvement, some areas of opportunity: 1) Great food, I mean outstanding. Sure there is lobster. But also, shrimp, lamb chops, fillet […] mignon, HUGE rib steaks, lamb chops... 2) World class staff. Super friendly, courteous, professional. They will give you anything you need, just ask. Thank you all (Ricardo, Henri, Hugo, Luis, "Carlos Santana", Gaston, Abraham, Eduardo, Eder, Jonathan, Mercolino, Christian, Carlos, Israel) and everyone else who made our vacation memorable. 3) Top shelf liquor / beer. No kidding, Grey Goose, Don Julio, and some really nice selection of rums (flora de Cana, Santa Teresa). Opportunities: 1) Please, please, please get wi fi. Even in the lobby, it was useless. 2) Need more lively music at the main pool. You have a tranquility pool for those who are seeking quiet. The main pool is just to quiet... Boring. 3) We had a small issue at check out, where I was charged a different exchange rate for using my credit card to pay for a couple of massages. These were sold to me in US dollars. However, I was being asked to pay more if I used my credit card. Alicia supposedly, worked things out. I will confirm once I see my cred card statement. Please fix this. You are to grand for this. All in all, the best vacation ever! Pročitajte višeAutentične Expedia recenzije gostiju
Odgovor: Iberostar Grand Hotel Paraiso All Inclusive We appreciate the time you invested in writing a review of your stay at Iberostar Grand Paraiso and we would like to express our gratitude for the kind words you have submitted about us. We are happy to see that there are elements of the Iberostar Grand Paraiso that you quite enjoyed, however we are concerned to read that your experience with us did not live up to our usual level of service. Regarding your comments about our butler service and the front desk, we apologize about that. We would like to inform you that we are taking part in several initiatives and programs for the reinforcement of training of our employees in specific areas or situations. Our aim is the complete satisfaction of our clients and clearly the service provided by our staff is key. Concerning the Internet and the music at the pool, we have already shared it with our managers in order to improve. Indeed, your well being and entire satisfaction is our primary goal. The good immediate news is that we are already planning on improving our internet service, and will have wifi in common areas and rooms at the end of this year. It would be a pleasure for us to welcome you back and provide you with a great stay showing that we have improved our service for our dear guests. Best Regards,
"Splendid romantic get-away"
We have been to Mexico 4 times before, Dominican Republic, Aruba, Jamaica (twice) -- each time in an all-inclusive. Literally the best place we've ever stayed...absolutely splendid. When they rate this as a 5-star hotel, they aren't kidding! It looked like a palace. Service was spectacular. Workers were super friendly. Room was VERY clean. Our butler […] took care of everything we wanted! Food was interesting and good. Alcohol was top-shelf. The beach was WONDERFUL. Try a massage. This was a romantic get-away with my husband, and we WILL BE BACK! In fact, I can't imagine going anywhere else in Mexico. Pročitajte višeAutentične Expedia recenzije gostiju
Odgovor: Iberostar Grand Hotel Paraiso All Inclusive Dear guest We appreciate the time you invested in writing a review of your recent stay and on behalf of the management and staff of IBEROSTAR Grand Paraiso we would like to express our gratitude for the kind words you have submitted about us and for acknowledging so many positive elements experienced during your vacations. It is always very inspiring for our team to read that guests appreciate our service. Your comment is an asset to promote our hotel and the Riviera Maya to other guests who would like to visit us. We look forward to the opportunity to welcoming you back soon and trust you will not hesitate to return. Best regards
Wonderful hotel, very clean and comfortable. The staff are hardworking and eager to please. Half hour car ride from Cancun airport. Rooms are spacious, very clean, good supply of toiletries includes sewing kit. Nightly turn down service with chocolate. Fridge stocked with top name brands daily and nice selection of tea/coffee supplies. Sofa and wicker […] swing chair on balcony, non ocean front rooms have a ceiling fan on balcony. Ocean front are just a few feet off the beach which is kept very clean. Beach chairs seem to be taken early in the morning just like everywhere else. No towel cards to deal with and if you forget sunblock the towel hut will loan you some. Privileges extend to all the other hotels in the complex so you can get a drink or snack anywhere, but only if if you are a guest at the Grand. Meals were excellent and we really liked the restaurant named Gourmet. Some of the shows were not to my taste but the performers were enthusiastic and talented. The grounds are very nice and well kept as are those at the other hotels. It is worth a walk to the Del Mar to see the birds and fish Pročitajte višeAutentične Expedia recenzije gostiju
"great adult hotel"
Best service, best food. Stay in an ocean front room. It is worth the money. Cleanest hotel I have seen. Some of the best food I have had traveling. Will go back for sure.Autentične Expedia recenzije gostiju
Odgovor: Iberostar Grand Hotel Paraiso All Inclusive Dear Guest, Thank you for your review. We feel privileged to have had the opportunity to serve you. It is also a pleasure to hear that you enjoyed your holidays among us so much. Concerning the spa, we already passed the comments on to our maintenance manager in order to avoid this kind of problems in the future. We apologize about this inconvenience. We look forward to welcoming you back. Best Regards,
"A solid four star beach, all inclusive resort"
The quality of the food at the four specialty restaurants could be better; the buffets are excellent. The physical character, design and beauty of this large resort is excellent. Service is at times inconsistent. Nightly shows start too late at 10 pm. Hot tubs around main pool were hardly ever hot.Autentične Expedia recenzije gostiju
"Perfect Care-free Vacation"
This was the most care-free vacation anyone could ask for.Autentične Expedia recenzije gostiju
Odgovor: Iberostar Grand Hotel Paraiso All Inclusive Dear guest, Thank you for your generous review. We look forward to the opportunity to welcoming you back soon and trust you will not hesitate to return! Best regards,
"Overall Great experience"
Overal staff was fantastic Only complaint would be slow service in the Japanese restaurant Food great Golf Great Wifi connection was spotty great pool bar Beach very cleanAutentične Expedia recenzije gostiju
Odgovor: Iberostar Grand Hotel Paraiso All Inclusive Dear guest, We are glad to hear that you had a supreme stay with us. It is an immense pleasure to hear from our guests that our staff offered an excellent customer service. We are happy to know that you truly enjoyed our great Golf course, the beach, bars and all surroundings. We are very sorry for the bad impression you had of our Japanese Restaurant. Your review will be very useful to us in order to improve and work on this service. Our aim is the complete satisfaction of our clients, no buts, so we do apologize if we did not achieve it on this area. Nevertheless we sincerely hope you will come back to Grand Paraiso Hotel and give us the opportunity to exceed your expectations. Best regards
The hotel is beautiful, clean, and large enough for all to enjoy without feeling crowded. Food is just okay, service is wonderful.Autentične Expedia recenzije gostiju
Odgovor: Iberostar Grand Hotel Paraiso All Inclusive Dear guest, We would like to thank you very much for devoting your time to share your kind words with us; all your comments are really constructive and they help us every day to work on being better. Best regards,
First class all the way. Very private, quiet. Perfect way to relax. Very nice crowd.Autentične Expedia recenzije gostiju
Odgovor: Iberostar Grand Hotel Paraiso All Inclusive Dear Guest, Thank you for your review. We feel privileged to have had the opportunity to serve you. It was also a pleasure to hear that you enjoyed your holidays among us so much. We hope that you will not hesitate to visit with us again in the near future as we look forward to welcoming you back. Best Regards,
""I would need more stars to rate""
Best all inclusive I´ve ever been. I would need more stars for this hotel. We where at a front room in the beach, and was excelent. All instalations, pools, spa, gym, excelente quality. Food, excelente. You have 5 restaurants all diferents, and very nice. You have to go...Autentične Expedia recenzije gostiju
Odgovor: Iberostar Grand Hotel Paraiso All Inclusive Dear guest, Thank you so much for your wonderful comments. It is tremendously flattering to see that our efforts to exceed our guests' expectations have such recognition, and that you were so happy with your room, the hotel grounds, the spa and our cuisine. We are looking forward to your next visit Warm regards,
"Destination Wedding great trip!"
Best overall food quality, especially at the restaurants, that I've experienced at an all-inclusive.Autentične Expedia recenzije gostiju
Odgovor: Iberostar Grand Hotel Paraiso All Inclusive Dear Guest, Thank you for your generous review. We were happy to learn that you had an excellent vacation and that you were pleased with our service. We appreciate that you have taken the time to acknowledge the efforts of our dedicated team and without a shadow of a doubt they will be motivated by your kind words. It was our pleasure to have served you and we hope that you will consider us as your vacation destination the next time you are thinking of visiting the Riviera Maya. Best Regards, Quality Manager Iberostar Mexico
We loved the place!! My husband and I were looking for someplace to go for a long weekend and we heard good things around Iberostar Grand Resorts, so we thought why not. Well, it exceeded our expectations! We have had the opportunity to stay in many nice places, therefore, it is hard to impress us, but this hotel did. The service was excellent and everyone […] was very friendly and extremely accommodating. We recommend going for the upgraded room. We stayed in an ocean front room with a Jacuzzi and didn’t bother leaving the room for two of our four days except for dinner. Room service delivered everything we needed, and with great views and great music (bring your iPod to plug into their docking station), we just relaxed and enjoyed each other’s company. The breakfast and lunches were excellent with a great variety of choices. Dinners were good, but not great, and I don’t recommend going to the shows. One other side note, I rated the condition of the property a 4 out of 5 because I thought the outside furniture cushions were tired and in need of replacing. Pročitajte višeAutentične Expedia recenzije gostiju
"Fantastic resort experience and world class golf!"
Check-in was a breeze and our room was ready at 11:30 AM when we arrived. The Grand All Inclusive-Adults only hotel and grounds are in excellent shape. Everything in the room worked and the view was great even though we were in the main 7200 block of rooms, farthest back from the beach. Janine, a Swiss receptionest deserves extra Kudos for clarifying […] and getting approval for our unlimited golf package that they had no record of.She also helped us to get our boarding passes upon departure. All in all the staff are to be commended for their superb service. Truly 5 Star - White Glove quality! We will definetly return to the "Grand" Pročitajte višeAutentične Expedia recenzije gostiju
Everything was outstanding!!! Staff was everywere and very helpful all the time.Autentične Expedia recenzije gostiju
"very nice place"
our only complaint was the quality of the food. Not on the same level as the Iberostar GRand Rose Hall or Iberostar GRand Bavaro.Autentične Expedia recenzije gostiju
"Great resort for couples old and young."
Iberostar hotels are tops in our travel experience. This is our first stay at one of their 5 star resorts and every aspect met or exceeded our expectations. The credit for this goes to the staff at all levels because of thier hard work, attention to detail and friendlyness. Beach was very good.Autentične Expedia recenzije gostiju
"Another Awesome Vacation at the Grand!!!"
This was our 5th vacation in this resort. We love it! I can not imagine anyone not loving this hotel~~ There isn't anything the staff won't do to make you happy!!Autentične Expedia recenzije gostiju
"Great All Inclusive"
I wasn't initially impressed by the reception area, but once you get into the hotel you see how beautiful it is. From the marble floors, to the frescos on the ceilings. The service is outstanding. Everyone is friendly and helpful. The service is efficient. The quality of food and alcohol is top notch. Other AI I've been to charge extra for surf and […] turf. Here you can have it for lunch and dinner. The room is large and the bed is so comfortable, I wish I could buy one and bring it home. My husband golfed three times. It was so nice to not have to travel to a golf course. We had massages on the beach. You get a concierge and a butler. Your every need is met. Pročitajte višeAutentične Expedia recenzije gostiju
"Perfect place for vacation when winter at home."
The food selection and presentation was excellent in buffet. The Japanese restaurant was very poor - it was the worst place to eat. The best food was in Italian place and French restaurant. The Turf and Surf restaurant had great wine selection and desserts but food was so so. The rest was fantastic!Autentične Expedia recenzije gostiju
"Iberostar Grand Hotel Paraiso"
4th time at this resort. Never wish to stay any place else!Autentične Expedia recenzije gostiju
We read the reviews before our stay and they are dead on. The buildings and grounds were excellent. The room was very clean. The people working there were superb. Victor, a butler in building 14, was very personal. We enjoyed getting to know him, even though we weren't in his building! He knew our names and always took the time to talk to us. Leticia, […] our waitress in the Italian restaurant, was fabulous! The whole staff and service was phenomenal! We can't wait to go back! Pročitajte višeAutentične Expedia recenzije gostiju
"Beautiful Beach, White Sands"
Overall, we enjoyed staying at the resort. The positives were the entertainment and the staff. The shows were done professionally and were of high quality. The staff were very friendly and helpful. The grounds were clean and it seemed staff were constantly working on keeping in that way. Another positive was the availability of high quality alcohol. […] Now, the negatives: the biggest one was the unavailability of wireless Internet in their rooms. It was a major inconvenience and a hotel of this caliber should provide this service in if not every room in their high end rooms. Even though their rooms were clean the bed mattress was not comfortable and actually too soft. The food was average with breakfast being the best of the meals. Another minor negative was that the rooms sound proofing was poor. You could hear others in their room or staff walking, or pulling carts in the hallway. Pročitajte višeAutentične Expedia recenzije gostiju
"Best accommodations I have stayed at!"
Fantastic, second time there and we will be back next year. Service and accommodations second to none. These type of accommodations would cost 5 times the cost in US. Weather fantastic. I will warn volleyball players, Jesus is very good as is all the Starfriends. Fantastic exercise facilities for those who like to exercise. I have also stayed at the […] Maya and the extra $$ for the Grand is well worth it, but both are exceptional values! Housekeeping is at a different level. I could not find dust anywhere, even on the stairwells, above doors, windows etc. I would rather use their restrooms then the ones in my home (don't tell my wife). It is the cleanest establishment I have stayed at! Another fantastic vacation! Pročitajte višeAutentične Expedia recenzije gostiju
"Superb - but with a caveat...."
Great place - 5 stars well-deserved. Very special. Quiet and elegant. One WARNING to visitors: arrange your transport from airport BEFORE your arrival to Cancun! The Yellow Transfer personnel were insistent beyond rudeness in trying sell tour packages, literally pursuing us and delaying our departure for the resort by at least 30 minutes. Recommendation […] to hotel management: install a user-friendly way to print boarding passes for departing guests. Also: inform your concierge staff that shuttle to Playa del Carmen did NOT leave us off in best shopping area - we had to take another cab to Paseo del Carmen near ferry dock to find the best stores. Pročitajte višeAutentične Expedia recenzije gostiju
"Wonderful place to relax and unwind!!!"
Aside from not having working WI-FI throughout the hotel, everything about the hotel is wonderful. Every employee greets you with a smile and goes out of their way to make your stay enjoyable. I would have liked to have seen the dinner buffet open more nights while we there, but it was probably do to the low occupancy of the hotel during our stay. I […] cannot compliment the hotel enough on every aspect of guest comfort and satisfaction; well done Iberostar, I cannot wait to return sometime in the near future! Pročitajte višeAutentične Expedia recenzije gostiju
"Hi class treatment"
Every detail well thought out! A great week that didn't disappoint. Pillows were my only issue but they had a pillow menu so I can't complain. Very remote which is both good and bad.Autentične Hotels.com recenzije gostiju
It was great they upgraded us to ocean front...no time share junk! which I love.Autentične Hotels.com recenzije gostiju
Pros: It was quite an elaborate and grand hotel, and the staff diligently cleaned and upkept the hotel quite well. They gladly fulfilled requests, you can even select what type of pillows you want. The alcohol was top-shelf and you could dictate what was stocked in your minibar. I highly recommend ordering a "Dirty Monkey" from the bar! This is the […] adults-only resort but you can visit the other hotels on the property if you choose. If you prefer to be active, they have a variety of activities included (archery, yoga, etc). Cons: The spa was not as luxurious as others I've been to, yet the service fees were even more pricey. Sadly, the biggest disappointment was the food - it was just okay (although seafood lovers may have a different opinion). Room service is 24hrs, but the selection is pretty dismal. Pročitajte višeAutentične Expedia recenzije gostiju
"Iberostar Grand was very grand!"
Very surprised at how nice this hotel was. The Iberostar Grand was very impressive. Exceeded my expectations. I knew it would be nice; I wasn't expecting it to be this nice. Staff was always willing to provide anything you need. Restaurants were fantastic and the food was very good. Quality drinks was a major plus. High-end product makes the quality […] of your stay that much better. Finally, the golf course was great! Challenging and upkeep top notch. As an avid golfer i was really impressed with the quality of the course. Saw two monkey's on the course, too....and that was fun. Pročitajte višeAutentične Expedia recenzije gostiju
"Great place for single adults"
Fantastic trip! Beautiful resort (The Grand is one of several Iberostar hotels at the resort), great customer service, good food & drink, great location. As a single adult, I was a bit concerned about feeling out of place - I'd read about many other resorts catering specifically to couples, honeymoons, etc. - but I didn't find this to be the case at […] the Grand. The staff was very helpful and courteous, and always available with any questions or requests. The golf course was great - I went early, and didn't see another golfer until I finished my round - missed having GPS on the cart, and the premium rental clubs were just ok, but otherwise enjoyed it. Wish I could go back right away! Pročitajte višeAutentične Expedia recenzije gostiju
"Great hotel for relaxation without kids around"
This is a top notch hotel chain in superb vacation areas. I've never stayed at an Iberostar before, but some of my colleagues have. All the staff members knew our names. Beds were made up in the morning and set up for sleep while you were at dinner. The specialty restaurants were amazing, but I think the buffet was perfect with an amazing amount of […] different kinds of food. The view of the ocean is amazing. The pool and bar were perfect for daytime relaxing and pool games. Nice to not have any kids around! Pročitajte višeAutentične Expedia recenzije gostiju
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