Hilton Garden Inn Houston/Clear Lake NASA - Webster

The facilities were clean and welcoming, and the location is very convenient to a lot of tourist destinations south of Pasadena and north of Galveston. I was a little disappointed that the hot tub was out of service, and I was also a little irritated that when it rained heavily the window leaked. But overall, I would recommend it to others.

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The rooms appeared clean; however, the room smelled extremely musty. Additionally, there must have been some sort of machine below us because the floor and bed were vibrating which prevented me from continuous sleep.

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Garbage at front of hotel constantly overflowed, trash in elevators, no air conditioning in halls, smelled musty as a result in room. Hotel could be great if maitenance improved.

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Very nice hotel. Clean, convenient, Supposedly adjustable bed was like sleeping on a concrete slab. Very uncomfortable night. No more Hilton Garden in for this couple!!!!!!

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Great hotel and perfect location for anyone going over to NASA. Food from room service was very good and extremely reasonably priced. Room had everything you needed. It was a comfortable, pleasant stay.

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Very nice hotel the room was very nice and clean loved the shower.

Autentične Hotels.com recenzije gostiju

Very clean and the staff was wonderful.

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From the time we asked for directions to the hotel (our GPS didnt show that. The coordinates in the database is incorrect, so check that first!) to the time we checked out, the service was bordering on rude. We could safely say, there was no service. The receptionist made us wait until he had finished throwing pens into a container before greeting us. […] There were no luggage carts available at that time and no effort expended to find us one. We were told that people leave them in their rooms and dont return them! We had a large amount of luggage, but no help was forthcoming.In the evening,we were the only three people ordering food at the bar and they still managed to mix up our food order. The food was not particularly pleasant, with the salmon dry and the sauce being very salty (couldnt eat it). The barman told us that others had complained about it, but the chef obviously never eats his own food. We hope this is a one time occurrance. The quality of the rooms was excellent, and the property is very nice generally.We wont be back. We prefer to stay in Hampton Inns, even though they have no restaurant. Small inconvenience when the service is excellent and smiling and you are treated like family. Pročitajte više

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Good choice, clean place, easy to find. I like the large parking and the mall near by.

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Always stay here, room is always clean and staff is friendly!!

Autentične Expedia recenzije gostiju

No probelms with the hotel itself and the staff and their service but on checking in on December 29th 2012 we were told that, due to low occupancy, the hotel bar and (very heavily promoted) restaurant were closed for the week. This was really disappointing as it meant we had to eat out of the hotel for the 6 nights we stayed - and we were given no advance […] notice. Not something expected from a Hilton hotel. We were given vouchers for breakfast but that didn't compensate since we didn't use them all as we'd never planned on breakfasts in anyway. Pročitajte više

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It was a great hotel to stay in for a family with comfortable rooms, friendly front desk staff and good location between Houston and Galveston!

Autentične Expedia recenzije gostiju

We would love to stay here again.

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Very clean just like brand new! Staff was extremely friendly and helpful. Service was excellent! We were very pleased.

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CONTINENTAL BREAKFAST MISSING. ALMOST ALL HOTELS OF THIS CALIBER PROVIDE CONTINENTAL BREAKFAST!

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Room was great, did not like that there was no complimentary breakfast. They had a breakfast buffet for 10.00 but the quality was the same as the free breakfasts at most hotels

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The hotel was very nice and breakfast great, but they put us in a room at the far end of the hall next door to the equipment room. It was a constant machine noise and very hot. It was obvious that the hotel was not full so I'm not sure why they put us there.

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We stayed here for a hockey tournament at the Space City Ice Station. It was just a few miles down the road and also a 10 min drive in the other direction to NASA Space Center which we thoroughly enjoyed.

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Hotel was clean and convenient to Galveston at a much lower price than staying closer to the beach.

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The hotel over all is pretty great for the price, a few of the smaller details could have been better such as there being clean towels in the pool area, etc. Over all the room was a decent size, the bed was comfortable, and the staff was more than helpful. Breakfast was a bit pricey considering you were essentially getting the same as a continental […] breakfast with servers to bring you coffee, extras, etc. Pročitajte više

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Enjoyed our stay, the rooms were nice and clean.

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The hotel was very nice, clean, and comfortable. The location was also very quiet.

Autentične Expedia recenzije gostiju

We stayed for the weekend. Myself, husband, 7 year old and 3 adult children. We were pleased all around. The breakfast is partially complimentary, but if you choose to have waffles, eggs, meats, etc.... it is worth it. The chef is awesome. Very good and we will stay there again. We are hesitant about hotels that do not have adequate a/c in the rooms. […] This one is a keeper. We loved our weekend stay. We have smokers in our group and there was a nice private patio with comfortable seating. And it was not a cast out type area. It was nice. Pročitajte više

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Autentične Hotels.com recenzije gostiju

this hotel was very nice. better than I expected.

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We loved it.. The service was great and the people was nice. We will be coming back! Just awesome!

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This hotel met all our needs on a recent pleasure trip. I highly recommend it.

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The HVAC controls were not obvious the first night we were there. We arrived late and then tried to control the blower at the unit. It looked like a wall unit and had visible controls so I tried to control it there. The controls at the unit were, of course, ineffective and I was miserable the whole night because it was too cold. I got up a couple of […] times to adjusts the controls at the unit but to no effect. I didn't want to get on the phone to the front desk because it would wake my wife. I kept waiting for my adjustments to the controls to have some effect. In the morning, I finally saw the controller on the opposite wall. However, we were only there for one night so I had no opportunity to try the room using the proper controls. The blower on the wall should have had some indication that the real controls were on the opposite wall. Although it was kind of a stupid mistake in hindsight, it still resulted in me having a very miserable night. And the sign at the front desk did say "satisfaction guaranteed." And I was not satisfied. Pročitajte više

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The staff was very friendly even with a super late checkin... I would definitely stay there again!

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Very comfortable bed, close to NASA, mall and lots of restaurants. Big shower, excellent service, very clean room. I would most definitely stay there again.

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The hotel was wonderful.. We decided to stay an extra evening and they were willing to charge the rate from the previous night. We have stayed there before and will again. Be careful of the Waze directions - it gives you the wrong area. Make sure to exit Bay Area Blvd.

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Room was clean, spacious, well-appointed w/many convenient items ready to use. The fridge was full-size & clean. A lot of things looked new even if not a top brand. Right off the highway could get noisy & had to make u-turn to get to it if heading west off I-10 but easy from hotel to get into I-10 east. The pool was small.

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High prices, small rooms, uncomfortable beds, weird people

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I stay at this hotel every weekend. The only concern I have are the satellites and the tv reception. HORRIBLE. you can only watch the news for 30 sec before it freezes. They've been working in it for weeks. Everything else is great.

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We only stayed one night but the stay was so great that when we return to the area we will be sure to use this hotel again. The hotel staff was very receptive and answered all our questions. Best stay for the price!

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the hotel was nice in appearance and was very accessible to nasa/kemah boardwalk and all kinds of dining. the room was clean, but was never cleaned in the 3 days we stayed. THAT was disappointing - hotel offered to send someone up at 5 pm, but we were all showering from the day.

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Staff were very friendly and personable. Ran late on Sunday morning getting back to our room from an award ceremony and the staff were very accommodating and understanding!

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The hotel was great. Great service, very clean and easy access to major roads. But we were charged by both Hotels.com and Hilton Garden Inn. One call to Hotels.com and the issue was resolved. Thanks to Hotels.com for taking care of it.

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Television didnt work the night we checked in, Employees said it was because of weather

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I loved the bed. It was so comfortable, I would definitely stay again.

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