Za svakih 10 noćenja dobijte 1 besplatno*!
Prikladno smješten u blizini zračne luke na području Otok Mactan, Cordova, ALTA Cebu Resort, u blizini su: Gaisano Grand Mall Mactan i Utvrda San Pedro. Dodatne znamenitosti na tom području su The Jungle Cultural Entertainment Center i Mactan Island Aquarium.
Pogodnosti u objektu.
Objekt ALTA Cebu Resort ima mnogo sadržaja, a osobito su ugodni: spa centri sa širokim spektrom usluga, marina i vanjski bazen. Besplatna usluga bežičnoga pristupa internetu dostupna je u javnim prostorima, a u objektu je na raspolaganju računalo. Resort s 3,5 zvjezdice/a sadrži brojne poslovne sadržaje, među kojima su i: poslovni centar, prostor za sastanke/konferencije te usluge limuzine/automobila. Resort (prikladno za obitelj) gostima nudi brojne pogodnsoti, među kojima su i: restoran, kavana/kafeterija te bar pored bazena. Osoblje može dogovoriti da na raspolaganju budu: usluge vjenčavanja, catering usluge za posebne prigode i mjenjačnica. Ovaj Art Déco objekt (resort) pruža brojne pogodnosti, među kojima su i: krovna terasa, prostorija za fitness te knjižnica. Uz nadoplatu, gosti mogu koristiti prijevoz do i od zračne luke (dostupno na zahtjev). Parkiranje na lokaciji je besplatno. Ovaj objekt ima područja namijenjena za pušenje.
Sobe za goste
Sobe za goste imaju pogled na vrt. U 55 sobe/a/i s klimatizacijom u objektu ALTA Cebu Resort nalaze se DVD playeri i minibarovi. Dostupna je besplatna usluga bežičnog i žičanog pristupa internetu velike brzine. Televizori su opremljeni sljedećim: premium kanalima - kabelska TV, besplatni filmski programi i premijerni filmovi. Sve smještajne jedinice nudestolovi i telefoni, a u ponudi su i besplatni lokalni pozivi (moguća su ograničenja). Kupaonice nude: ogrtači za kupanje, ogledala za šminkanje/brijanje, sušila za kosu i besplatne toaletne potrepštine. Sve sobe imaju sljedeće: hladnjaci, aparat za kavu/čaj i besplatna voda u boci. Osim toga, na zahtjev su dostupne ove pogodnosti: masaže u sobi i dodatni ručnici/posteljina. Održavanje soba je u ponudi svaki dan. Sve su sobe za goste obnovljene tijekom sljedećega razdoblja: kolovoz 2011.
Mogu se naplatiti različite naknade za dodatnu osobu, ovisno o pravilima objekta.
Prilikom prijave zatražit će se službena identifikacijska isprava s fotografijom i kreditna kartica ili gotovinski polog za slučaj nepredviđenih troškova.
Posebne usluge ovise o dostupnosti u trenutku prijave te mogu uzrokovati dodatne troškove. Posebne usluge nisu zajamčene.
**Ove su pogodnosti možda dostupne samo za neke sobe ili smještajne jedinice. Za neke će se pogodnosti možda naplatiti dodatne naknade.
ALTA Tranquility Center ima: sobe za masažu i tretmane, soba(a) za tretmane u paru, te područja na otvorenom za tretmane. Nude se brojne usluge, među kojima su: masaže, tretmani za lice, omatanje tijela i piling tijela. Posjetitelji ovoga spa centra koji ima pogled na vrt mogu se opustiti i butik.
Resort nudi sljedeće rekreacijske opcije: vanjski bazen i prostorija za fitness.
Djeci mlađoj od 12 godina/e nije dopušten ulazak u bazen bez nadzora odrasle osobe.
Rekreacijske aktivnosti navedene u nastavku dostupne su na samoj lokaciji ili u blizini - mogu se primijeniti naknade.
Sljedeće naknade i polozi naplaćuju se u objektu prilikom pružanja usluge, prijave ili odjave:
Gore navedeni popis ne mora biti konačan. Naknade i polozi možda neće uključivati porez i podložni su promjeni.
Mogu se naplatiti različite naknade za dodatnu osobu, ovisno o pravilima objekta.
Prilikom prijave zatražit će se službena identifikacijska isprava s fotografijom i kreditna kartica ili gotovinski polog za slučaj nepredviđenih troškova.
Posebne usluge ovise o dostupnosti u trenutku prijave te mogu uzrokovati dodatne troškove. Posebne usluge nisu zajamčene.
Although Mactan Island houses Mactan-Cebu International Airport (CEB) and is connected to Cebu City by a bridge, the island may be most famous as the site where Ferdinand Magellan died fighting Lapu-Lapu. Tiny Mactan village has monuments to both leaders, and the island also features several guitar factories.pogledajte sve hotele za: Cordova
"Great Value, Peace and Quiet, Friendly Staff"
I highly recommend this beautiful place hidden away in Cordova on Mactan Island, Cebu. Great value and surprisingly pleasant staff. Beautiful gardens and enough activities to keep up as busy as we want to be for 4 days. Enjoyed the meals. Rooms are clean and comfortable.Autentične Hotels.com recenzije gostiju
"Friendly staff in a very ordinary resort"
The place is tired and run down. Breakfast was cold and a poor selection. Pool was superb. Room was crass in terms of decor. TV was poor. No hot water for the sink. Shower was useless.Staff were friendly and very helpful. The area is remote and you require a taxi to get to shops, restaurants etc. Facility is used for conferences and you could hear the […] noise most of the day. This resort might suit people with young families that are prepared to stay on site for a few days. This would be at best a three star in Australia and was not value for money. Pročitajte višeAutentične Hotels.com recenzije gostiju
"Good all round location"
Very friendly staff made the stay so enjoyable, recommend the tours if you don't want to spend your time beside the pool. Initially I had only booked 2 nights but booked a further nights as I liked the location so much and the staff were so helpful with all my arrangements had a great time there look forward to returning soonAutentične Expedia recenzije gostiju
"great place to stay"
Very nice. Everyone on the staff was very friendly. The breakfast was good and the servers were awesome. I cant wait to go backAutentične Hotels.com recenzije gostiju
from the moment I arrived , I knew this was a special place ! with the welcome garland being put around my neck and the complimentary chilled drink put into my hand I thought woooow ! everything about this place is awesome ! I loved every minute there and was very sad to leave , would go back tomo if possible and would recommend this resort to anybody […] thinking of staying in mactan ! Pročitajte višeAutentične Hotels.com recenzije gostiju
We had a great time there, The staff went above and beyond to accomodate us, very friendly.Autentične Hotels.com recenzije gostiju
Very nice resort and staff are super friendly and helpful. Nice getaway from busy Cebu, but yet accessible. relaxing and tropical feel and nice clean swimming pool. Good place for families or couples. Great food and especially buffet..also good sandwiches and fries. Owner always on top of everything and good service at resonable price.Autentične Expedia recenzije gostiju
The Alta is set in the country side away from the ocean. It has pleasant gardens and a pool. It is quiet except when the planes fly overhead and if there are noisy guests. The staff are very good and pleasant. The meals are good. It is quite isolated and there is only one other restaurant in the area that we found. To access a beach you take the shuttle […] at 9:00 a.m. and you need to pay to use a beach. You then need to pay a taxi to get back to the Alta. Pročitajte višeAutentične Hotels.com recenzije gostiju
"A bit tired and dated, but exceptional staff"
On arriving, I was initially a disappointed. The resort and buildings were a bit dated and tired, but it was all very clean. It was much smaller the the website suggests and whilst there was plenty of greenery, there were no real gardens to speak of. Our first room was unacceptable. We had a basic room but at the price, we really expected better - […] lights and an old TV that didn't work & the bed and sheets were horrible. However, we were immediately moved to a very acceptable room. During our 10 day stay, the place did grow on us. Although tired and dated, it was kept clean. The staff were very attentive and the food was good. The pool was fine and never too busy. Breakfasts were good, but as with all buffets, but get there early. The bar closed too early around 10.30 pm leaving only a 24 hour snack shop for beers and soft drinks. Their description 'wondrous, mystical gardens' is ambitious. Don't expect anything too special. The resort hosts functions and seminars, mostly daytime, and music was too loud. Getting about could be a problem for those not familiar with the area and local transport. The resort is located on Cordova and is a 20 minute ride to Lapu Lapu & 45 minutes to Cebu City. There's nothing of interest within walking distance. Like so many places, it doesn't live up to the pictures etc on the website. But we came to enjoy the place and we would go back. We always felt safe and secure. It's no Shangri-La but it is affordable and the staff were exceptional. Pročitajte višeAutentične Expedia recenzije gostiju
I stayed at this resort for just over two weeks, which I think was a bit too long to stay in one place. Nevertheless, I just want to say that the staff are fantastic and will go to great lengths to help you. I thought the architecture of the buildings was great as well, especially the Bahamas rooms, which is where I stayed. All around the resort is […] beautiful, with a great variety of foliage. The Altabay at the back of the resort provides a pretty nice view as well. The one negative I had with this resort was the wifi connection. It is slow! I waited and waited for things to load, which caused quite a bit of frustration. Also, I looked forward to seeing the monkeys they had advertised as having, but I later learned that they had become ill, and were required to be moved to a sophisticated zoo. All in all, I think Alta is a beautiful place. I went to Portofino Beach Resort to use their beach one day (since Alta doesn't have one) and it is nowhere near as beautiful as Alta Cebu. The staff is very friendly, and you can easily relax and enjoy the sun. I don't know if this was just the timing of my stay, but it never seemed to be busy at Alta; I was often the only one using the pool. Pročitajte višeAutentične Expedia recenzije gostiju
"Great for families and not too noisy for couples"
A Philippines type resort for holidaymakers and locals.Autentične Expedia recenzije gostiju
"A low budget resort"
The resort was not what I expected. I'm told our room was among their best, yet it was a 2.5 out of 10 at best. The food was limited, but very good. The one thing that upset me during our stay is without prior notice they closed the pool from 1:30pm - 7:00pm because they booked a poolside wedding ceremony with left all of the hotel guests nothing to […] occupy their time on a very hot day. NOT GOOD when you plan a poolside tropical vacation. I will not book a stay there again. Pročitajte višeAutentične Hotels.com recenzije gostiju
Overall wonderful. Great staff and reasonable, good food. TV reception poor and wifi troubled at times and pool a little too cool BUT it depends upon what you want. i wanted peace, friendliness and positive people - I found that for sure. Keep up the good work and attend to a few details and all will be well.Thanks again for the Filipino hospitalit […] y. Pročitajte višeAutentične Hotels.com recenzije gostiju
"A real resort for real people"
Fantastic, friendly staff and a resort that has tried to blend with the culture rather than set itself away from the local community with grandeur. If you are looking for 5 star with no soul then this is not for you. Larry the owner is hands on and will listen to comments without taking umberage. I will warn, do not be fooled by the word Superior when […] booking a room, the word standard should be applied because if we had borrowed a cat from the poolside the chances of him being swung in there were nil! The room we stayed in had a damp smell, was tiny and a decor that was "unique" but was always spotless. Food was good but limited, we didnt try the tours as we found cheaper ones elsewhere. The pool was great and well maintained with classy and stylish furniture around the area. You have no beach but there is a free shuttle and all the beaches on Cebu seemed to be privately owned and you pay to use them. The gardens and landscaping are excellent and the whole feeling of the hotel is one of serenity and relaxation which is enchanced by the ever smiling staff who seem like a family. I would recommend this hotel to normal people, who live in the real world, for the people who want to live in luxury, away from the locals and in a steralised world this is not for you, but what is the point of going to a country if you dont see it and absorb some of its culture? Pročitajte višeAutentične Expedia recenzije gostiju
Odgovor: ALTA Cebu Resort The few negatives this guest did mention are similar to minor deficiencies that he would have encountered at comparable resorts. We made a conscious choice to stress very good service and good quality combined with good value rather than pricy opulence. Other resorts with lesser rooms than ours also use the word superior. Tiny is not a word many people use for rooms. Our superior rooms are perhaps 10% smaller than the more expensive superior rooms at equivalent resorts. The damp smell he is refereeing to is common at many Philippine resorts. Our staff is trained to air out the room and turn on AC before guests arrive (to clear out the damp smell), but even with daily reminders, training is sometimes forgotten. We are in the process of our yearly room updates and renovations this month. We do offer beach shuttle to all beaches and also to nearby malls and shopping (for free)-something no other resort offer. The cost to use some of the beaches can be as low as $1 a day. Our (not so) limited menu is the norm for most mid-sized Cebu resorts; we were actually advised to reduce the number of menu offerings ( from the more extensive number of dishes on our previous menu) by a Dutch restaurant consult and HRM professor who we hired to make our new menu. We have 64 meal choices on our menu including meals for vegetarians from Alta’s organic garden, as well as a good variety of desert choices from our pastry chef +imported and local wines and beers. There are 11 breakfast options as well as gourmet coffees, specialty teas and assorted fruit smoothies. Our chef will come to the table and personally offer guests off-menu meals of their choice, when requested.
"A Beautiful place to relax."
My stay at Alta, was just what i needed. The staff were excellent, the food also. A large choice, very tasty. A good place to launch your day trips and travel. A must is the swim with the Whale sharks in Oslob, dont miss it! Overall, a magnificent stay with Alta.Autentične Hotels.com recenzije gostiju
What a plesant surprise to find this beautiful friendly resort in Cebu. My wife and I had been disappointed in the past locations we had stayed at, but not this time. The staff is so friendly and accomodating. My flight arrived at the Cebu airport, after a long night in the Manila airport, and as promised there was a car waiting for me and upon arrival […] at the resort,after many hours of no sleep, the staff met me with a beverage and immediatly got a room ready, even though check in wasn't for serveral hours. Was able to have a delicious complimentary breakfast before going to our lovely, clean and comfortable room. The swimming pool and spa are a delight, all of the staff friendly and accomodating. I can not reccomend this resort enough if you want a quite and restful retreat. Pročitajte višeAutentične Hotels.com recenzije gostiju
"Philippines style resort"
This resort caters both to locals and holidaymakers which is a bonus in my book. Plenty to do there if you wish (climbing wall to ballroom dancing apparently); plenty of scope to relax if you are not. The mix of clientele is reflected in the restaurant menu but you need to be patient at meal time. Because of its location it is not really a business […] hotel but a good place to have an event. The grounds are very well kept and the staff always pleasant. it has no pretentions of being a 5* resort but if you and your partner want a quiet place to stay with enough activity to suit then this is the place for you. There are beach and mall transfers provided as well as local tours Pročitajte višeAutentične Expedia recenzije gostiju
Odgovor: ALTA Cebu Resort Thanks, for the nice review. All the other resorts and hotels in Cebu, including Alta are in working class neighborhoods. As with all the best resorts on Mactan Island, Alta Cebu has a combination of both foreign (about 50%) and local guests and functions. The caliber of people both Filipino and foreign guests are impressive. We often host high profile events, including corporate events from world famous brands; Government participants include mayors, governors, congressman and even cabinet members from the office of the president of the Philippines. For most of the shows and events at Alta Cebu, foreign tourists are welcome to attend, giving them the chance to mingle with some very intelligent and interesting Filipinos; Activities include: cultural events, musical entertainment-sometimes from famous celebrities, beauty contests, etc. As mentioned, Alta Cebu offers many activates such as our ocean rafting/boating to nearby island beaches (leaving from Alta Bay Dock). Our chef’s are very proud of their creations so they make every meal with loving care. Better restaurants here require longer waits for more complicated meals made from scratch. The various reviews of our restaurant say it all- that the taste makes it well worth the wait. Also, there may be many guests ordering room service meals so, though there may be only a few guests in the restaurant, there may be many orders piling up in the kitchen. The easy going Filipino culture does understand the need to rush meals, so best to plan ahead. Our restaurant offers the chance to order ahead from the room. Ordering ahead means the meal is ready when they arrive in the restaurant. Though we are not a 5 star resort, some guests, including a prominent congressman, say we offer 5 star service.
"Alta comfort zone with tropical feel..trophe Rated"
Very comfortable place to be.You have all the comforts a resort can offer with a smile...You also have a beautiful garden that makes you feel you are in the jungle.Wonderful swimming pool with pleasant staff to help when you need it.I highly recommend this place for anyone who wants to enjoy a very peaceful with tropical with comforts. TropheAutentične Hotels.com recenzije gostiju
"Delightful and different oasis. Great value!"
Alta is a place with a difference and character. It's a delightful oasis just right for relaxing. Laid out almost like a village with wooden houses in a verdant tropical forest surroundings -so refreshing after cement and gloss ghettos. The focal point is the pool area with all the important amenities and air-conditioned restaurant. There's plenty to […] do if you want it, Check out the rafting! It's odd that some reviewers complain there is no beach when Alta had never claimed one! However, they offer a free shuttle to the beach and shopping mall. Taxis are a good alternative and are cheap, ($7 to the airport#. Book at least an hour ahead. The rooms are tastefully decorated, with comfortable big beds, TV and Internet, etc. Sometimes the internet is slow #low-end 3G), but that's not Alta's fault, since the telcos don't invest in modern infrastructure anywhere. The service is excellent with a genuinesmile and desire to be attentive. What sets Alta apart is that it is family-owned and operated. Larry, the American owner makes the effort to meet every guest and is always anxious to know how he and his staff he can make your stay enjoyable. In summary, Alta is ideal for couples seeking seclusion, families with young children and also business people. But if you want high energy days and nights, this is not for you. Great service and superb value for money! Extra points for eco-friendliness. I strongly recommend it, which is why I have stayed here about 6 or 7 times now. Pročitajte višeAutentične Expedia recenzije gostiju
Odgovor: ALTA Cebu Resort As a professor who teaches management and service, Kevin knows what he is talking about. Alta appreciates that he took the time to enlightening future guest about the many benefits of Alta Cebu Resort. His remarks about the odd nature of some reviews reminds me of a recent article in the Wall Street Journal (April 4, 2012). The author points out that reviews can be unreliable, especially when coming from guests’ whose main concern is getting the best price. It’s commonly acknowledged in the industry, that offering better value often attracts guests who are, all too often, much more unrealistic and difficult to please as compared to those who pay much higher prices elsewhere. Given the problems with subjective opinions, hotels and resorts can get wildly different ratings, depending on where you look. For example, one Dallas Hotel was ranked 11th by one rating agency and 368th by another. One of the most famous travel Guide legends from the 1960’s has this to say of online reviews: “It's a vast buzz of confusion." Because Hotel rankings can vary wildly across websites, the most useful way to use reviews, according to the article, is to ask yourself “Is the hotel affordable for your budget and are there both positive and negative reviews.” Thanks to this guest (Kevin) for the very thoughtful review and his helpful hints on how we can be even better!
"Alta is too far from everything"
This resort would be a great place for honeymooners. I'ts too far from everything. I was with sister, brother and niece. There's a restaurant on the property but we didn't try it for dinner. The menu looked good but the room has no ambiance. We tried breakfast the next day which was ok. We asked front desk person about other places to dine and she suggested […] restaurants to eat at and malls to check out, about 20-30 minutes away but did not mention the traffic and half paved/not paved roads that turn out to be over an hour ride. The pool is nice. Over all the place is a little paradise if you have no plans to leave the room. Pročitajte višeAutentične Expedia recenzije gostiju
Odgovor: ALTA Cebu Resort Alta is the closest resort to Cebu City. There are many restaurants in Cebu City 20 to 30 minutes drive from Alta. The roads near Alta are all paved and no worse than roads in Cebu City. This guest neglected to mention that there is plenty to do nearby and at Alta and at least 7 forms of transport, including motorcycle and car rental from Alta. Within 1 KM of Alta resort there are 5 restaurants, a beach and one restaurant which is 5 minutes walking distance. Guest suggests he was bored at Alta, when in fact there is much to do: nearby tourist spots (guitar factory, the local aquarium, malls and street markets, etc.). Alta has more to do than most resorts, including: rafting to nearby islands from Alta Bay, all terrain vehicle course, wall climbing, free DVD’s for kids and adults, babysitting, Videoke / Wii room, classes in cooking, jewelry making and ESL English, local village tours, echo and volunteering activities, as well as many other games, indoor and outdoor activities and sports, etc. Most activities at Alta are free. Rooms have all the amenities of a good 4 star resort. For $7 more, this guest could have upgraded to a much nicer room. He also forgot to mention that Alta offers much better value than any other resort in our class. True, we are great for honeymooners, but we are also popular with singles, students, scuba divers, families and groups, as can be seen by the many positive reviews online. I am wondering why he did not speak with our butleress about his concerns; she is nearly always available to give good advice on what to do near Alta. I (Larry, the owner) am also happy to offer advice and help in getting issues solved.
"Not a beach resort"
Staff were extremely freindly and hardworking. The resort is to far from the city and does not have private beach. You have tO pay another hotel tO use their facility. The pool timing and and size was great. The bedding was cheap material. The bed itself was cheap stuff. Choose this hotel if you want a bargain. I am staying in Cebu city next time. The […] good thing about the resort is the staff and that's it. Pročitajte višeAutentične Expedia recenzije gostiju
Odgovor: ALTA Cebu Resort Glad to hear this guest felt he received excellent service. In fact, a prominent congressman recently visited Alta Cebu and told our GM that our service is better than some 5 star resorts in Cebu. Most guests say our beds are some of the most comfortable of any resort. In fact, we bought the most expensive beds available in Cebu. Alta never promotes itself as a beach resort. We do take guests to the beach and mall by Alta shuttle bus; no other 3 or 4 star Mactan/Cebu resorts offer free shuttle. The beach is about 10 minutes from Alta. The entrance fee is about $1 UDS. We are the closest resort to Cebu city (about 30 minutes) and closer to the biggest Cebu shopping mall and other attractions than some city hotels. Thanks for mentioning that Alta offers good value; it’s true, our room rates are cheaper than other resorts in our class. But saying that staff and affordable rooms are the only good things about Alta is far from the truth. Our restaurant is more affordable and we offer many more free amenities and services than other resorts (for example, no other comparable resort has an air conditioned restaurant, to my knowledge). We also thank him for his kind comments about staff and pool.
"alta cebu...a warm welcome"
We were treated well by the Hotel Staff and enjoyed the amenities there. We both enjoyed our stay there.Autentične Hotels.com recenzije gostiju
Directly on the airport flight path. It's definitely remote, but very noisy at all hours.Autentične Expedia recenzije gostiju
Odgovor: ALTA Cebu Resort I respectfully disagree with everything this guest says. I am the western owner and full time manager of Alta. We are the closest resort to Cebu City. We are miles from the airport, so it is not as if planes are landing on our rooftops- most guests do not really notice the planes, or they like watching them. No guest before has ever told us we are noisy at all hours- it’s just not true. There have been quite a few former foreign guests who complain that Alta is too quiet. At some times in some areas of our 7 acre resort and marina area you will find people having fun at reasonable volumes. There are, at the same time, quiet retreat areas within the resort. We have rules that the noise stops by 10PM near the guest rooms. Some Filipinos like a little noisy fun (so do some westerners-sports fans, etc.), so it would be difficult to find a completely noise free resort anywhere in Cebu, since it is illegal to exclude people who equate fun with a little noise. We try our best to accommodate guests who want a quiet environment, by moving them if the guest in the room next to theirs is noisy, for example. For guests who are very noise sensitive the Philippines is probably not their best choice.
It was a great week! The pool was wonderful and we really enjoyed our stay here. The owner is very involved with the property and made sure that if there was any issue, it was addressed right away. I would highly recommend this resort for anyone wanting a romantic get away.Autentične Expedia recenzije gostiju
"All in all, two thumbs up!"
The resort was incredibly well maintained; the rooms and grounds exceptionally clean. The staff are very friendly and accommodating. We were very warmly greeted when we arrived albeit late in the day and raining. We were registered quickly and shown to our rooms and advised of the dining room hours so that we might enjoy a meal before retiring for the […] night. When we sat in the restaurant and reviewed the menu, my first comment was the abundance of Filipino dishes and very reasonably priced. The Filipino architecture and the warmth of the staff make this a top notch family resort. There are plenty of games and activities for all ages. The absence of a beach area, while perhaps disappointing to families with younger children, is quite easily overlooked as the pool offers opportunity to bask in the warmth of the tropical sun. The grounds are well maintained and informative information of the local fauna and animal species is well placed. An ideal spot for a romantic get-away, not too far removed from the city and with available tours and motorcycle rentals is a great launching ground for your Philippine Experience. Day trips available to historical sites, dive sites, as well as excursions to nearby Bohol Island. All in all, two thumbs up! Pročitajte višeAutentične Expedia recenzije gostiju
"Alta It is magnificent resort"
It is magnificent resort it is small in size but big in beauty and space that gives this place of tranquillity of mind in follow that this wonderful design of place making it part of the nature and the needs of people who are looking for a space to calm.Autentične Expedia recenzije gostiju
Odgovor: ALTA Cebu Resort This guest stayed 3 weeks, so he had plenty of time to find fault – then went home and awarded us a “magnificent “rating. He is not the only first one to be so impressed. I was a bit surprised that he only gave us a 3 of 5 stars, when he told me he could not be more pleased and called us “magnificent”. For me a 3 means he was reasonably unhappy. Maybe he got confused on how the rating numbers work. So that people can know what to expect it is important for me to tell potential guests (here in this response) that we’re not opulent, and never claim to be. Some guest who do not understand what we are offering can be disappointed, because they do not understand what a boutique resort stands for. Non-boutique, traditional resort or hotel (one guest described them as sterilized and predictable) are places where guests pretty much know exactly what to expect-cookie cutter predictability and sameness. Some people don’t like surprises -even if they are positive surprises for most. I try to speak with every guest personally to be sure that we meet their expectations. The vast majority of our guests are also very satisfied with what we offer for the price we charge. Unfortunately, happy guests are a lot less likely to write reviews than unreasonable and complaining types. This guest’s only beef, apparently, was that we are smaller than the enormous resorts in his home town of Dubai. By Cebu standards, our resort is as large, in some cases even larger than some 5 stars. At 3 hectares (7.5 acres) we are not only one of the larger resorts, but Alta Cebu is offers “the best gardens in Cebu” according to a respected industry insider.
"Alta Garden Hotel"
Below average hotel.Autentične Hotels.com recenzije gostiju
Odgovor: ALTA Cebu Resort I am Larry, the owner of Alta. I try very hard to speak with every guest when my schedule will allow it to make sure things are as they expected. Most guests tell me that our reviews are very good and are the primary reason they chose us. Many repeat guests tell me personally that they prefer Alta to more expensive resorts they have stayed at. A lot of guests say they wish they knew how nice Alta was before they came. They told me had they not booked somewhere else (non-refundable), they would have booked their entire vacation at Alta. One prominent congressman who is a frequent visitor to Alta told our GM that Alta provides better service than one of the most prestigious resorts in Cebu. All of which makes me wonder how anyone could rate us below average.
"Very relaxing and quiet location"
The Alta Cebu resort is a very comfortable and clean resort. It has magnificent gardens and surrounds that give the place a tremendous sense of tranquility and quiet and serenety. The staff are very friendly and efficient and the restaurant is very reasonably priced with a good selection of meals. Its great to find a minbar that is well equipped and […] reasonabley priced Minibars in most hoels are so overpriced that i never touch them, but not so at Alta. The king size bed was wonderful and comfortableand the bathhroom was clean and spacious. The pool and surrounds were lovely and we swam in the pool everyday. The staff organized Jetskiing for us and it was an intoxicating experience. A very reasonably priced resort if you want a quiet lazy time with your partner, breakfast was included in the price and we had a wonderful relaxing time there. The owner is an interesting people person with a good rapport with the guests. THANK YOU ALTA CEBU RESORT . WE WILL RETURN SOON KEITH TENTERFIELD AUSTRALIA Pročitajte višeAutentične Hotels.com recenzije gostiju
"FAAAAAR away from beaches"
too far away from beaches.Autentične Hotels.com recenzije gostiju
"Best deal in Cebu with some reservations"
This is a very interesting place. A 3.5 star place in Cebu with rates that are very reasonable. The rooms were very clean and the staff very friendly and attentive. It's more than just a hotel but keep in mind it's landlocked and located off the beaten path. Takes about 25min to the airport and about 40min to Cebu center. For those that don't mind the […] commute (the taxis are cheap enough in Cebu) it's a great place to stay. That said, it's going to cost you 400p each way every time you go to or from the resort. The pool and grounds are very nice. The food at the restaurant was fantastic but do expect to wait for upwards of 1 hour for just about anything you order. The group of people staying there was also a fun mix of ages and nationalities. The spa staff and massage are highly recommended. All of the staff were lovely. Pročitajte višeAutentične Hotels.com recenzije gostiju
"out of the way get away"
Food was very good, rooms spacious and clean, well stocked, excellent staff. Massage prices high, only shuttle out goes at 9AM and must be booked ahead of time. Taxi back from malls or beach is around a half an hour fare. The nicer beach hotels that they will take you to charge a user fee that is quite high considering costs of other things in the country. […] All in all good value when you want to get away from it all. Pročitajte višeAutentične Hotels.com recenzije gostiju
"Alta Cebu Resort"
On my recent holiday to the above resort,i was totally satisfied.The moment i reached the front desk i knew i was going to have a good time.The staff were out of this world,friendly,willing to help,kind and very courteus.My next trip will definately be back to the Alta,and i cannot get there quick enough.Definately a big 10 out of 10.Well done to the […] owner and ALL his staff Tony Forrest Victoria Australia Pročitajte višeAutentične Hotels.com recenzije gostiju
This is a nice and pleasant resort if your vacation plans are to relax and read a book by the pool. That was not what I was looking for. I assumed this hotel was near the beach, which turned out to be a very wrong assumption. There is absolutely nothing near this place. To go out to a restaurant other than the resort's restaurant is a long taxi ride […] that includes a 50 peso surcharge for the driver coming out of his way. We found this location extremely inconvenient. Pročitajte višeAutentične Expedia recenzije gostiju
Odgovor: ALTA Cebu Resort Alta Cebu is the closest resort to Cebu City. Cebu is a very spread out city, so travelling from City hotels can also entail extended travel times. Many popular malls, restaurants and other attractions are about a 30 minute drive from Alta Cebu-making them closer than from some downtown hotels. Our driver can offer convenient personalized transport, and we are also the only resort to offer free morning shuttle. Taxi’s here are very cheap- normally costing between $5 and $8 USD -including tip. Cebu City is congested, noisy and polluted; to save a few dollars on a taxi but miss the beauty of “Cebu’s best garden resort” (according to an industry professional) would not be the preferred trade-off for most of our guests. Resorts, such as the one the guest mentioned, are typically smaller in size and most only offer a small beach of imported sand; their rooms rates are higher, sometimes double or more at holidays. Their restaurant costs are typically higher and they have less activities available inside the resort. No resort is perfect, but many guests say we offer more of what they want for substantially less cost. For example, Alta Cebu has a reputation at review sites for offering great service, nice rooms with all the amenities that an average person will need (split type AC, large flat screen TV, hot shower, beautiful garden views, 7 wi fi hot spots, etc.) spotless rooms and best of all, good value. Near to Alta Cebu there are 5 restaurants (soon to be 6), with more to see and do just across the river in Mactan Island. Alta Cebu has ocean access from Alta Bay dock, where we offer rafting tours, scuba classes and more.
"Out of the Way, nice resort"
too far away from city. no taxi service there, and costs twice as much to get a taxi out there. that alone would keep me from going back. too far away. standard room way too small if going to stay more than one night. upgrade to larger room and is OK room for longer stay. restaurant is top notch. good food and service. pool area is nice. makes a good […] resort location for large groups. Pročitajte višeAutentične Expedia recenzije gostiju
Odgovor: ALTA Cebu Resort Alta has an in-house taxi service and we are more than willing to call a taxi for him. It definitely does not cost twice as much for taxi here—actually cheaper than ALL other resorts, since we are closest resort to Cebu. Taxis are not expensive in the Philippines- budget about $6-$8, including tip, for typical ride to the center of Cebu City. To get to the edge of Cebu is about 15 minutes. If you stay in Cebu, the travel cost and time are not that much less, due to congestion in a long and spread out city. Most of the fun things to do are on our side of Cebu. Relative to Cebu hotels you may save 15 to 20 minutes for the convenience of staying in a polluted, un-beautiful and noisy city. The cost of taxi’s here is very cheap. In a 24 hour day, most of your hours are spent in a tranquil “Garden of Eden” and a relatively small time in a Taxi. That is a worthy trade off for most. I’m sorry that this guest was expecting a beach resort. In fact our full name is Alta Cebu Village Garden Resort and Convention Center. We shortened it to Alta Cebu because it was harder to remember us with such a long name. No where do we claim to be a beach resort, even though we do have ocean access at Alta Bay dock. For those who want to do water sports, the boat dock is a perfect place to launch island hopping, scuba, or rafting tour. Lacking a beach has not been a big problem for guests who can appreciate all the things we offer that cannot be found –affordably- elsewhere.
"A Quiet Oasis"
ALTA is a beautiful resort located about 10 minutes from Lapu-Lapu City and about 20 minutes from Cebu City. My fiance and I were pleased by this quiet oasis. The grounds are clean and attractive, with plenty of shade trees and walking paths surrounding the buildings. The resturaunt is good, and the service is top notch. The owner is directly involved […] in the management of the hotel, and he is committed to making sure you enjoy your stay. The only drawback is that the resort does not have its own beach, but you can arrange shuttle service to visit one of the other nearby beachside resorts. The staff will also help you arrange a day outing, island hopping, or city tour. Overall, a very romantic stay! Pročitajte višeAutentične Hotels.com recenzije gostiju
"Positive reviews seem overrated"
Briefly - staff, as always in Philippines, very welcoming, polite, kind and hospitable. The hotel seems, however, seriously mismanaged. Expect dirty pool, expensive little restaurant, local TV stations only, erratic internet at best. The electric heater in the shower was not grounded properly, causing mild electric shocks. Considering its a 2-3 kilowat […] device, this could be potentially life-threatening. The aircon system is another failure. The moment you leave the room and take your key out of the wall socket, the aircondition goes off. That means +45 Celcius in the room when you are back, and at least an hour to cool it to 30. My two requests for the manager to contact me have been ignored. Location - remote, unsafe area on Lapulapu. Expect long taxi traveling time due to heavy traffic. Moved to Movenpick, where the price was twice as expensive but the quality of stay tenfold higher. If you are in Cebu to relax, stay away from the Alta place. Pročitajte višeAutentične Hotels.com recenzije gostiju
Odgovor: ALTA Cebu Resort When I read this review I wonder if he is talking about another resort. During the time this guest was here, we hired an HRM professor / consultant who did extensive training of our staff. In recent months, 2 commercial airline pilots, a cruise ship captains, several high end chefs and other industry professionals gave the highest praise to our resort. They were so impressed, they promised to return. Guests say our prices are reasonable and that our internet is better than most. Though other Mactan Island resorts have problems with the cable TV company, we are the only one I know of that offers free DVD movies. An engineer guest said our pool is perhaps the cleanest he has ever seen in the Philippines. Our restaurant is neither expensive or small. We hire only the best contractors for shower installation. The original contractor fixed the shower immediately and admitted their mistake. Electricity costs double or triple what it would cost in the developed world. If we allow guests to leave the AC running 24 hours, then we need to raise our rates-not fair to conservation minded guests. The highest temperature ever recorded in Cebu cant be much higher than 30, so 45 is a rather silly number. Is it such an inconvenience to sit in the air conditioned restaurant while the room cools? I am the manager/owner. This guest never tried to contact me. There are dozens of resorts on this side of Mactan Island, we are the closest resort to Cebu City. Does he really expect the same quality of resort for half the price? We offer good value, great food, & lots to do. Many rich people will stay with us, even if they say they can afford $1000 per night-attracted by our genuinely friendly staff.
"An oasis in Mactan island"
Our stay at Alta Cebu was an unexpected delight. We enjoyed the secluded privacy of the resort,its lush, tropical landscape, inviting pool area, night-time entertainment and the delicious, reasonably- priced meals. The staff went out of their way to ensure our complete satisfaction from upgrading our room, to arranging our island-hopping adventure, […] to preparing a made-to-order dinner by Chef Joseph. We will definitely go back if we get a chance! Pročitajte višeAutentične Expedia recenzije gostiju
"NICE PEOPLE BUT PLACE NEEDS WORK."
GOOD SERVICE ,FRIENDLY SERVICE. MANAGEMENT NEEDS TO SPEND SOME MONEY ON BASICS AROUND ROOMS AND GROUNDS. PARTS OF RESORT ARE VERY NICE AND PARTS NOT SO NICE .Autentične Expedia recenzije gostiju
"Non-beach front island getaway"
I stayed at ALTA for 5 nights, the purpose of my visit was leisure and recreational scuba diving. I was impressed with the service I received upon arriving to the hotel with prompt check-in service, welcome drinks, and help to my room. The staff were friendly and helpful. The room was clean and decor was well- mismatched in an island-vibe sort of […] style. It felt like a very well maintained cottage. There was a laminated info sheet on the door detailing a few services and important information but I thought a small book or binder with hotel info would have been helpful and it could have included a menu for in-room dining. The room was promptly cleaned everyday and a very generous towel-changing service. I was very impressed in this regard as well as providing free drinking water on request. The hotel food was top notch which was welcomed as the surrounding area does not offer much close by for alternate eat-out places. I would say the food was the best part of my stay. The food is also very very fairly priced and they can cater the menu to your taste/likes/dislikes quite easily. The pool was fine , a bit small when there are children playing. The outdoor jacuzzi seemed tempting until I realized it was the same temperature as the pool. Internet was available throughout the resort without any problems as was fast enough to support basic email, web-browsing functions. Spa service was good- and they were able to fit me in very promptly. My service I received was professional and one of the better massages I have had. I was a little surprised after my massage to receive a home-made envelope written on in coloured highlither stating "tip envelope." I left a tip with no thought to it as my service was good- but I was also charged a service charge on my bill. It seemed as though this may not have been standard practice? My only complaint really about my stay is the delay at the front desk that seems to happen each night after dinner when the waitress has to leave the Pročitajte višeAutentične Hotels.com recenzije gostiju
Odgovor: ALTA Cebu Resort Alta Resort is not beach front but it is a waterfront. Alta Cebu sits next to Alta Bay with water sports, rafting, etc. available from our dock. We also offer beach shuttle to all beaches and also to nearby malls and shopping (for free-something no other resort offers). The cost to use some of the beaches can be as low as $1 a day. We also provide extensive information (in a 3 page hand out) on what to do at Alta and the surroundings. Perhaps the staff at the front desk forgot to give him the “About Alta Cebu” pamphlet. My apologies. We’re a boutique with the idea to make it feel as much like native village life as possible, thus the décor with the eclectic vibe. It is true that we charge a service charge which gets spread pretty thin (less than $10 per staff member in a good month) to our staff of 80. Also salary levels in this industry are not so high in the Philippines. Sorry if the fact that tip was an optional reward for exceptional service was not made clear to guest. An unheated Jacuzzi is normal. The only resort I know that has a heated one charges $100 a day to use their spa. Anyway, the weather is always warm to very hot, so there is little demand for a super-hot Jacuzzi. Pretty much everyone is wishing the pool water was cooler on a sizzling summer day. At 60 feet by 30 feet, not including the 18 foot Jacuzzi- (which is great for kids), few guests call our pool small. The area surrounding Alta offers 5 restaurants and an additional 5 resorts open to the public.
"alta cebu resort in Cordova"
Pliz I really didnt like this place .. is soooooo far from evrything!!!! even taxi don t know where the resort is !! and they charge u more koz it s sooooooo far ! The garden is nice, but the surrunding is a Ghetto, ... people are peaceful! rooms are not always clean ! wifi is good ! but if u want to go to cebu dont go to Cordova ( it is the place where […] the "resort " is ) the toilette are 1 star hote, in fact there is no pic of them in the web site l! Breakfast is soooo pooor that u get depressed!!!! Shuttele for the beach is available only if there is a group of people, and u dont decide the time but they decide for u when u have to go! for the return tehre is no shuttlle but only taxi! IF u want to hide yrself from the world with some 40 years old younger girl .. and u don t need to go anywhere, and u like one star level, is ok! If u are a traveller and u like high level quality mhmm .. . it s better u erase this place!! Mr. doc. Valerio Pročitajte višeAutentične Expedia recenzije gostiju
"The ALTA Cebu Resort in Mactan - fully recommended"
A great place if you want to stay aside from bustle, ideal for couples (with or without children) who don't need a beach on the doorstep. Very good price-performance ratio; extremely friendly staff; small deficiencies (where there is not) be resolved quickly; exceptionally fast laundry (in the morning brought in the evening delivered); among other free […] facilities by appointment karaoke room just for you; great food (Belgium chef who is available for special wishes / needs outside the regular menu); Filipino-German supervisor who speaks German fluently; American owner who always has an open ear for the concerns of the guests; the approach path to the Mactan airport is not really disturbing. All in all: Fully recommended. Pročitajte višeAutentične Hotels.com recenzije gostiju
"A Very Pleasant Stay...will definitely return!"
I spent 8 days at Alta Cebu Resort and found it to be a quaint yet elegant little resort. I did a good bit of research prior to my trip looking for the perfect place to stay. I could have gone to one of the upscal hotels that offered comparable, perhaps even better amenities, but that was not what I was looking for, I just wanted to have a quiet time […] with my fiancee', and that is exactly what we experienced. At Alta Cebu Resort, the staff are genuinely determined to make sure you are as comfortable as possible, and will go out of their way within reason to make sure of it. One example worth mentioning is when I lost my phone in a taxi, the hotel security had detailed record of the taxi company, the taxi number, as well as the driver's name. The front desk spent time over the following days making calls trying to track my phone down for me. One of the staff, Oliver, actually took time on his day off to contact his friend with the police to see if he could recover my phone. I also had the pleasure of sitting and visiting with Larry the owner of the resort, and shared some ideas with him to make the place more compelling, and he was very open and interested in my comments. Overall, I would highly recommend this resort, but it is a nichy sort of place that caters to a specific vibe, and just happened to be exactly what I was looking for. Do your research carefully, but if you choose Alta Cebu Resort, they will make sure you enjoy your stay. Pročitajte višeAutentične Expedia recenzije gostiju
"An environmentally friendly Haven"
Having had surgery in Manila, I was wanting a relaxing getaway in a friendly environment, and ALTA Resort in Cebu certainly provided it. Although out of the way from the airport, a call to the hotel resulted in a quick and very welcoming pick-up. On arrival, I was greeted with a refreshing drink and taken to my comfortable and aesthetically pleasing […] room. Although at first not being allowed to bring in food may seem a little harsh, the cleanliness of the inviting gardens and walkways soon makes you appreciate this guideline. It is like an exotic oasis after Manila and when I return, I will be very tempted to spend most of my time just enjoying the pool within the grounds. This time, unable to swim, I booked a couple of local trips which were excellent in organisation, cost, and friendliness of the driver / guide. Not only was delicious food provided in a beautiful setting at the hotel, I was introduced to the area's fresh and simply yummy dishes at local dining places. The staff were all extremely pleasant and helpful, and interacted with me as a valued guest and as a welcome person. Locally handcrafted jewellery of shells and coral made wonderful keepsakes for me and presents for friends. Not only would I recommend this hotel to family and friends, I look forward to returning for a longer stay myself. Pročitajte višeAutentične Expedia recenzije gostiju
"not so impressed"
i would not recommend this hotel.. They have friendly staff but this is all good thing i can say the service at restaurant is so slow....about 45 minutes between time of order and reception of food when u afre the only customer...i cant imagine when it's crowdy the forgot to clean my room after the first night..i had to call them after the second […] day and they came only after 3 hours and another complain they charged me on my bittl for shuttle from airport to hotel even though it was included on expedia reservation and it took 10 minutes to fix it at check out after phone calls to the manager anr search in computer. i requested shuttle at 400p for hotel to airport and i paid for it,. They just called a regular taxi (something i can do for 200p) . when i arrived at airport, the taxi driver asked me to pay him...they never gave him the money at hotel and they forgot to tell him it was prepaid at hotel... my gf had to come back to hotel with taxi driver to fix it...so i paid double at hotel and my gf had t go back hotel to fix it...they simply forgot to mention to taxi i already paid.... so many mistakes from them francois from canada Pročitajte višeAutentične Expedia recenzije gostiju
If your looking for a resort on the beach then this is not for you. Its a decent place to stay for the money. The staff is very friendly. The week we stayed the had just lost their chef so the food was pretty bad. They say they have a jacuzzi but it is not a jacuzzi.Autentične Hotels.com recenzije gostiju
"Garden of Eden"
It was my frist trip to the Philippines. I was coming to meet my fiance for the first time. Her and i spent several weeks reading reviews for our most anticipated meeting. We chose this hotel base only on the reviews written. Others were too expensive (over price), not good location, and bad reviews, specially on the staff. I am afraid of air travel,so […] getting there was an experience on itself. Beeing on a foreign country and not knowing the language, can be very intimidating. I was, but when I met my future wife I was content:but when I got to Alta , all intimidation went out the window. That's when my dream vacation started. I felt as I had been forgiving of my sin's and been allowed back to "The garden of Eden". This is a magical place, that will indulged you with their friendly staff, and flora surroundings. From the maintenance Jerome, to a relaxing massge with Ada, to the friendly ladies at the front desk ( eden,edna, blonde lady-sorry forgot your name ), to Marcos,the bartender, always keeping your drink full ( in my case Rum and Coke), to the GM, to the owner Larry, it makes you feel as if you were in pandora. If you have seen the movie Avatar, then you know what I am talking about.the place is magical. I felt in love with my fiance, thanks to the beautifull place and care I got from them. Everyone was very professional and kind. I booked my stayed for 15 days, but duo to personal reasons, i had to leave a few days early. The GM, was very understanding of my situation, that he worked it out , were we were both happy. Once again, this is a very delightfull place to stay. is away from busy city , and very relaxing. I took so many pictures and video of the hotel, is truly the gem of cebu. One thing for sure, all roads lead to Alta, because if you are staying somewhere else in Cebu, you will miss out on it's beauty and pleasant stay. I like it so much ,that I did several videos and will put them on You tube, so you can judge for yourself.. Look for netskie and r Pročitajte višeAutentične Hotels.com recenzije gostiju
"Nice place to relax"
I particularly like the shower, neat and reasonably spacious most importantly water heater is of the right temperature once turned on. The staff are friendly and . I feel very safe to travel around the resort as I travelled alone. I thought the food at the restaurant are pretty decent and tasty :)Autentične Hotels.com recenzije gostiju
"way to far from everything"
hotel reception is great, the place is nice with live music at nite, rooms still need fixing, place is too far from everything and it's not a beach front like it say's on the advertisement.Autentične Expedia recenzije gostiju
Odgovor: ALTA Cebu Resort Thank you for your review. Alta staff is grateful for all the nice things this guest says about us. I am a little perplexed that the reasons he will not recommend us is that we are, as he says, far from the city and not directly on a beach. After an extensive search I cannot find anywhere online that advertise a beach at Alta. We do advertise that Alta offers a free shuttle to the many Cebu beaches, including one that is less than a mile away. Some guests prefer to discover secluded beaches by boating from Alta Bay Dock to the many nearby islands, which is not an available option from many of the beach resorts. Though I confess that Alta is a little bit of a hideaway, we are still the closest resort to Cebu City. Many guests think the 30 to 45 minute ride to Cebu City is a worthwhile trade-off, exchanging stress and smog of the city for tranquility of our beautiful pool and gardens. We totally refurbished most of the guest rooms (to the extent that many guests say they look brand new). Perhaps we ran out of refurbished rooms and had to put this guest into soon-to-be refurbished room. We recently started our personal butler service, so that guests will have only one person accountable for all their needs. Edna is our one-woman welcoming committee and personal butler. This was her first week on the job, so please accept our apology if she forgot to explained the room situation to this guest.
"Friendly staff, doing their best."
The fact that the resort is foreign owned is re-assuring, as things seem to run more efficiently that way. Eden, the friendly lady at the front desk always has a warm smile and greeting and arranged for any small issues to be sorted out very quickly. This is a nice resort where you can relax and enjoy your time in Cebu.Autentične Hotels.com recenzije gostiju
"Great place to relax"
Stayed at Alta Resort for 1 week in May and was very impressed with the way the staff made us feel as though we were part of their family ! We arrived early and were treated to a complimentary lunch. Our room was clean and comfortable, and the bathroom was big, especially the shower. We loved the 24 hour pool, and the almost nightly poolside entertainment. […] We made friends with the guests immediately. The owner was very approachable, and carried on several conversations with us and other guests. My fiancée and I were engaged at Alta, and we plan to return for our honeymoon ! Pročitajte višeAutentične Hotels.com recenzije gostiju
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