Sugar Palm Grand Hillside - Phuket

Hotel was superb except for the killer slope leading up to the hotel. Took the buggy up most of the time to the room. Overall, a wonderful stay.

Very drab concrete floors. More like a 2 star hotel. Were told a cab was arranged to pick us up on arrival. Cab never showed up. Cost time and extra money to arrange our own transport.

The location of this hotel is good.... walking distance to the beach. In our room the A/C on the ceiling was dripping all this foam. There was water behind the toilet the whole time. I didn't have a good experience with the staff. I went to breakfast with my friend (she had the free breakfast with her room & I didn't) and they had 2 people come to the […] table making sure that I was going to pay for my cup of coffee & then they went to the front desk & had 3 other people get involved when it wasn't a big deal. Pročitajte više

The hotel is in a great location, a 5 min walk to the beach and neighboring restaurants. Free wifi was awesome too! The staff is super and arranged last minute transportation for us. The rooms as super tiny, especially for 2 :( bathroom really small. Mattress was extremely hard and views are nothing exciting. But nice spot for a reasonable price.

This hotel is in a great location, however it is on a hill and there is a steep trek back to the hotel from the beach. Kata beach is beautiful! There are many unfortunate things about this hotel however. To begin, the staff is horribly unfriendly and barely speak English. No one is remotely helpful, even with your luggage! The rooms are stark with cement […] floors and Mosquitos. The hotel screwed up my booking and put me in a pool access room instead of a sea view room. The pool access room balconies are shared between 3 rooms - kinda scary! Then I moved up to the 6th floor (after taking 2 seperate lifts) and the ocean view is a joke. I could barely see the water! Certainly could not see the beach! The wifi continually cut in and out and the connection was awful. The tv had 8 stations, 2 of which were English speaking. My friend met me at the dining area for coffee and we were hounded by 4 different staff members for payment for her cup of coffee. What a pain!! I was planning on paying for her coffee! Then I got charged for making 2 local calls after the front desk told me how to make the calls and that there would be no charge. When I checked out of the hotel, the hotel clerk came running to the car I was in on my way to the airport it tell me I had to pay for the phone charge - after I checked out!! The food was not pleasant, especially with the flies buzzing on everything! Gross! There was construction going on as well which added to the discomfort of trying to get some rest. I will never stay here again! And would seriously advise anyone else not to!!! Pročitajte više

Overall nice convenient location. Great beach nearby, good restaurants, everything within walking distance. Should have asked for a mosquito net though for our baby. Got eaten alive. WiFi was incredibly slow in the rooms 24xx. Seemed good in other areas though. Other than those small issues I'd definitely come back.

For the price, this is a good mid-range hotel. It's a 5 minute walk to the beach and surrounded by restaurants. The rooms are a good size and very clean. We did encounter terrible noise from the restaurant next door playing out of tune karaoke til 3am in the open air. The staff at the hotel could not do anything about it when we called reception. If […] you are looking for a quiet spot, this is probably not the best choice. Pročitajte više

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Overall the hotel setup is ultra modern,if you dont mind walking up a steep hill...rooms are stylish modern with glass bathroom walls..the hotel is good,however the staff leaves much to be desired...my aircond was spoilt the night before my checkout and we couldnt sleep as it was warm,we were offered to change rooms,but this happened at 1230midnight […] and we were already asleep and in our sleeping mode so I chose to stay in,what I expected was some emphaty and understanding when I checked out and complained to the supervisor,but instead she blamed me for not changing rooms thus the hotel will not do anything as it was our choiuce for not changing rooms...well I told myself that I will not go back there the next time due to poor staff mentality towards guests. Pročitajte više

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the location of the hotel is good with many options of restuarants down the street but there is quite a fair bit of slope to climb when going back to the resort. room is spacious, simple and clean. disadvantage is the staff ain't that friendly as compared to other places in Thailand.

The hotel itself is better than the photos, how rare is that? If you are a fan of minimalism or modern decor, you will appreciate the overall look of the hotel design. It is located at a slope along the street of many restaurant, shops, and massage parlor. The slope is manageable but not after the 1st carpark. It gets steeper after that to the lobby. […] Suggest guest to take the stairs at the far side of the 1st carpark to the lobby level before you take the lift (touch screen!) We stayed at high floor pool access with an very affordable rate at 10th floor. That floor's pool is shared by 3 rooms. The 11th floor is shared by 2 rooms. Both with deckchairs outside. The highest pool access @ 12 which oversee the entire landscape is shared by 6 rooms.(private floor for room access only, no common deckchairs) The top floor above them is at 13th floor. The top floor is not easy accessible. We have to take 1st lift to 4th floor, then walk across the corridor to the 2nd lift which takes us to the 9th floor. From there, you have to walk the slope up to whichever floor above 9th. But we didnt mind at all. It was worth The room was in urban minimalist decor with heavily used of cement , glass and wood. Its very spacious and there were 3 mirrors, 2 sink, XL bathtub, big shower and clean toilet. The bed is very comfy and a full size fridge, safety box, umbrella, hairdryer & hot flask. On top of those awesome stuff, they have a 32in wall mount Samsung LCD with DVD player and a Mac mini attached to tv ! Free wifi too but average speed. The balcony has access to the pool if you booked one, its cool as you have the pool most of the time, but I think the metal stairs down needs some scrubbing from algae growth. Overall I am very satisfied of the Room. The main pool has a bar and few day bed and decks, lotsa well kept greenery and carpet grass. Oversee the kata area but no seaview. Will enjoy if you do not want the extra noise, cars and bike, extra carbon monoxide but just feel you ar Pročitajte više

The bell boy help us to take the luggage at the first day when we arrive at the hotel. He even wait until we pay for the tips. But when we are leaving, he haven't help to take the luggage which I think maybe he realize that I won't give him tips again... Location is great with only few minutes walk to the Kata Beach and restaurants. The floor is a bit […] special that make me feel not so clean. I like the soft bed and the huge bath tub. The swimming pool view is great and everyone will spend some time in the swimming pool for relaxing. I will definitely stay here again if I come back to Phuket... Pročitajte više

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This is a great hotel in a great location. I found the room comfortable and clean with great views

Great location in a quieter part of Phuket - Kata - and the taxi driver from the airport knew the hotel exactly with no issues. Located on a hillside, overlooking all of the bay and beach area which is just two minutes walk away, and a restaurant, laundry and (legitimate) massage just outside the front door. The room caught me by surprise initially, […] as the whole thing seems to have been hewn from a solid block of concrete, including the floors and all of the bathroom hardware. But in fact, it makes sense of course, no carpet to get sandy and wet, and no tiles too get slippery underfoot. Very comfortable kingsize bed, and cleaned impeccably everyday by trustworthy and friendly staff. Reception can organise car/motorbike hire for you at competitive rates. The infinity pools(s) are lovely, and the barman seems to know his stuff too. Kata beach is spectacular, fine sand and beautiful blue clear water; many fine restaurants and cafes in close proximity also. Highly recommended! Pročitajte više

We really enjoyed our time here! Things started off a little rocky, as our taxi driver refused to drive us up the steep hill to get to it. More just laziness on his part. But when we checked in to our room, we were hit with a musty airconditioner smell that was quite bad (although isolated to this room only). We asked to change rooms, to which they […] said they would send the "engineer" to fix. A knock at the door revealed what must have been a 16 yr old with a can of room spray and a ladder. Kid unloads the whole can in the A/C unit and says it's fixed....Couldn't help it but laugh, and think to ourselves this is really "Thai" style! We changed rooms after that without any problems and were upgraded to a room with private pool access which was amazing!!! Fantastic views, really nice staff, and super clean rooms. Really comfortable beds, flat screen TV's, in room coffee and tea and safe. Wish we could've stayed longer than a week! Restaurant is pricey, altough there is a fantastic restaurant directly accross the street (soi) where there are some of the cheapest prices (65 baht) for Thai food in all of Kata (which can be expensive) with great sized portions and excellent service. Some reviews we read before going said the hills are quite steep at this resort, and they are, but if you are at all able bodied (no disabilities), they are manageable and it's well worth it to stay here. They also have extremely friendly and helpful bellhops to help with your luggage, and they can give you rides in the golfcarts they use for transporting luggage. When we go back to Kata, this is definitely where we are staying, amazing place!!!! Pročitajte više

Lovely hotel, get a room with a pool, on a very steep hill but you can use the series of lifts if required, Kata is the best area on Phiket and has super beaches, staff in hotel very welcoming.

please if u ever go to phuket go to kata beach, and if u ever go to kata beach stay at this hotel suger palm hotel, u will have 3 swimming pools and 3 mins wake to so beautiful clean beach, and you are in heart of shopping area,

It's awesome hotel, and all the staffs are very very nice can make you felt warm. The room very clean and the size of the bathroom is big big enough for relex. Good for holiday that who don't want very crowd. Within 10 mins to beach.

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The hotel is great, in terms of facilities, locations, room amenities and cleanliness. Very modern - I've booked a pool access room and it is beautiful, however it could prove to be slightly noisy due to the water fall. I love this hotel but dread speaking to the staff. I believe that there are many english-speaking foreigners coming to stay at this […] hotel and that the staff are expected to speak and understand English language. It was quite a bad experience for me trying to convey to the hotel staff about the help that I need (room internet was down). Took me 2 days and a few swalk to the reception down the hill to fix one minor problem. Pročitajte više

Especially the pool access rooms. Al rooms are big and modern. Great view as the hotel is on the hill side. About 400 bath for a tuk-tuk to patong. Very close to the beach and restaurants. Will stay here again.

We thoroughly enjoyed our staye at the Sugar Palm Grand Hill Side. The room was lovely, the hotel itself very attractive, and the breakfast was more than adequate. The view was to-die-for. Our only complaint was that the staff did not speak much English. This wasn't a big problem except with the gentleman that books tours. It makes it difficult to get […] information when he doesn't speak English. Other than that, we loved it and would definitely recommend staying here. Pročitajte više

I like this hotel. I think if I have a new trip in Phuket. I will stay here again.

Staff very unprofessional. Need to go phill everytime. Not convenient!

For the price i pay, i would say this hotel is totally worth a visit. Room is huge for a standard hotel room, modern clean simple style, nice bed and pillow, see through bathroom and very storng air condition, i like it cold ! The hotel feature 11 swimming pool, very new and interesting idea, so if you book the pool acces room, you could enjoy a morning […] jump off or night time swim one step from your bacolony. Only down side is the service and breadfast, all the yougurt and honey they serve become the pool for bees and flies, but then if you thin positive, is a nice remind that you are in phuket and having a nice relax outdoor holiday breadfast. Service, perhaps is a new hotel, some of the staff seems not that experience and poliet, but then for a small hip hotel, what can you ask for. Overall, i would say is a nice, cool, hip, stylish hotel. if i couldn't find any better one next time and with a tight budguet again, i would totally go back ! Pročitajte više

Pegamos o quarto com piscina particular. Sensacional! Tomar banho de piscina com vista para o mar e a cidade. Prepare-se para subir MUITAS escadas. Mas vale a pena.

Ganska överreklamerat hotell som behöver en uppsnyggning av rummen men som ändå ligger ganska bra då man slipper en hel del av gatljudet

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위치에 비해 저렴한 가격이라 선택했는데 상점 있는 언덕까지 좀 올라가야 하고 호텔안에서도 언덕을 한번 올라가야 해서.. 애들 없이 와서 다행이다 했습니다. 직원들은 친절한 편이라 올라가는 게 눈에 띄면 버기를 태워 주더군요 ㅎㅎ 수영장은 한가하니 좋았구요, 조식은 안먹어서 패스. 객실은 깔끔하고 비품 등이 그래도 고급스러워서 좋았습니다.

Espectacular ubicacion (con coche), cero ruido por la noche, Kata beach hermosa, y el staff increiblemente amable y simpatico. Las habitaciones con acceso a la piscina, sencillamente increible, tomamos 4 y teniamos nuestra piscina privada. Recomiendo 100% este hotel, he estado en Patong pero Sugar Palm en Kata lo supera todo, definitivamente vuelvo […] el proximo año. Pročitajte više

酒店硬件设施不错，房间打扫和整理也很及时，但是前台服务不尽如人意，起码没有让人感到丝毫的热情，交通位置很便利，离海滩和吃饭的地方都很近，除了那个大坡有点陡，建议住低楼层的房间，否则爬坡到房间会很累的

Отель очень удачно расположен. До моря было идти минут 5. Номера удобные, большая ванная, душ. Радовал чайник с чаем и вода бесплатная в бутылках:) Номера правда убирали, но не так чисто как хотелось бы (пятна на зеркалах, пыль на полках). В принципе ничего страшного. Завтрак просто классный.

入住两天。酒店位置不错，走到Kata海滩只需5分钟，非常方便。房间、卫生间也够大。感到郁闷的是，因为沙子带到床单上，第二天床单和被套都没换。

Отель очень приличный: чистый, стильный. Номер большой, удобный, цветовая гамма спокойная. Хорошие завтраки. Подъем к отелю с улицы -можно считать тренажором. Тайланд оставил очень хорошие воспоминания, а отель гармонично в них вписался.

the pool access room is definitely the most attractive thing in this hotel. We can just jump into the swimming pool in our balcony. The staff are nice and helpful, and it's so good that we can use our television to go on the Internet. (They provided a mini apple computer, with keyboard and mouse) The price is very cheap. One thing that's not good enough […] is the painting in the room. It's just like no painting, and I feel like a bit dirty with that colour. There are also some mosquitos or small insect in the room. Sometimes the air conditioner is not strong enough. Pročitajte više

这家SUGAR PALM比KARON 和 KATA的那两家都要好，房间更大更舒适。。。

酒店位置不错，有个超大游泳池。而且酒店对面的一个餐馆味道非常好。推荐

один из лучших на Ката

雖酒店離機場約要一個小時的車程, 但酒店十分舒適, 服務又好, 附近的配套都唔差, 係該區唔使特登撘車去PATONG 同TOWN 都有野行, 有野買, 有野食~

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早餐唔多掂....

Jag och min bror bodde 5 nätter på Sugar Palm Grand, Hill Side. Ett trevligt hotell som ligger nära stranden men upp en bit på berget så man slipper trafik precis utanför hotellet. Frukosten är bra och personalen trevlig.

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位於Kata嘅酒店，位置非常方便。工作人員亦十分友善。優惠嘅價錢享受乾淨嘅設施。在你有限嘅旅費帶來驚喜。

Vietimme vaimoni kanssa sateiset 5 päivää 26-31.3.2011 Sugar Palm Hill side hotellissa. Sijainti hyvä,nasta lähteä kävelylle ja nähdä tapahtumia. Safka paikkoja runsaasti ja Katan rantakin tosi lähellä (250m) Hotelli itsessään ihan jees. Hieman väsähtänyt,minimalisti tyylisesti sisustettu ja rakennettu. Betonilaatikoita nosteltu toistensa päälle,sisustuskin […] karu,osa sisäseinistä rappaamattomia ja lattiatkin tasoitteen jäljiltä. Halvimmat huoneistot todella korkealla,meillä kerros 9 oli kahden hissimatkan ja 100m kävelyn päässä. Ei paha,paitsi jos liikkuu vaikkapa 3 kertaa huoneistosta pois. Allasyhteys mökit ovat sikäli etuoikeutettuja että oma 5x10 allas käytössä. Muut joutuvat kiipeilemään uimaan halutessaan. Kaiken kaikkiaan ihan hauska kokemus. En viettäisi tässä hotellissa kuitenkaan viikkoa pidempää aikaa,sopiva pieniin pistäytymisiin. Sijainti ratkaisee kuitenkin paljon. Pročitajte više

Das Hotel ist einfach nur geniel. Die Zimmer sind minimalistisch und sehr modern. Die Aussicht ist grandios, auf dem Buda und auf Kata Beach inkl. Ocean. Kata Beach ist einfach nur voll gestopft mit Touristen und man kann nicht sagen wo man auf der Welt man sich befindet. Das Frühsttück ist super, grosse Auswahl.