Holiday Inn Brentford Lock - Brentford

Clean and friendly staff

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As others mentioned the taxi ride from the airport is pricey, but arriving late after a day of travel was our best choice. The next day we took the bus/subway duo to reach the airport. Wanted a beer after we arrived and wasn't able to pay cash at the bar...had to go to the reception area to pay and return to collect my beer.

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Good condition, good service, good location

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The building is nice and new and the breakfast was excellent.Although its a very subjective issue, I found the decision to furnish the room with double beds not queens and the quality of mattress to be most uncomfortable. Adults struggle to share the narrowness of the bed comfortably in my view. This and the wi fi policy would stop me from choosing […] holiday inn again unless there was no other choice. Even as a frequent stayer member of IHG you only got 24 hours free wifi in room and I couldn't pick up bt wifi as if they were blocking other wifi signals in to the rooms. Room was well furnished. The parking fee was 12 per night. The locale is very down market and nothing nearby. Car is necessary in my view. Pročitajte više

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A lovely modern hotel with friendly helpful staff. Parking is a bit limited that said if not an issue would definately recommend. 2/4/13

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but comparatively expensive for what it offers

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It was all grate very friendly and helpful staff lovely room thanks for a grate stay and good night sleep

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The hotel was nice and comfortable. While it is slightly out of the way to get to most London sights it's proximity to the train to the Waterloo Station worked for my needs once I realized I could use my Oyster card (it cost less than even the tube).

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Everything was perfect.Easy access to central London via short bus ride and underground.

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Reception staff were very helpfull and friendly.

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The room served my business purposes well, though on the small side for the price by US standards. The exercise room overlooking the canal has a couple treadmills, stationary bike, and elliptical trainer, but no weights.

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newly refurbed so very fashionable. The staff were lovely but found it hard to manage the volume of clients for breakfast. 1st morning was ok as we were later in but the 2nd morning was chaos. No one to over see and manage and disgruntled staff beinh hassled by inpatient clients. Plates ran ouyt, bacon ran ou, bread, cold beans after asking for some […] time. Tables not cleared all a knock on effect from a large party of chinese earlier. we were not in a rush so waited. Others were not so patient. Staff were extremely patient. Pročitajte više

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Our stay was comfortable. The hotel staff were very nice, helpful and polite. The room was clean and my kids liked it. My 7-yr old son actually wrote on a pad in the hotel; "I like this place". Worth the cost.

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Great hotel, super helpful staff. Since its not in the center of london you get good price for excelent service. Only downside is you take about 1hr to get to london city center, but there is a bus stop almost in front of the hotel.

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Nice hotel. Friendly and helpful staff...especially the front desk staff. I wasn't too crazy about the bathroom. I think I was given a room meant for a physically challenged guest.

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We booked 2 rooms to stay with our 3 teenaged sons after going to see Muse at the 02 arena. It was just too expensive to stay more central and this was a great compromise. Easy to find, secure parking for just £12 overnight, excellent service and good sized clean modern rooms. We caught the E8 bus just outside to Boston Manor Tube station (£2.30 each) […] on the Piccadilly line straight into central London, easy! We had a great nights sleep, no noise from either outside or inside the hotel. We didn't eat there, breakfast was on offer for about £11 each bit our lot preferred the 10 minute walk for their Macdonalds breakfast! Pročitajte više

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Good location - 30 mins on overland into London Waterloo - good value for money. Only downside was the airplane noise on the 2nd night - constant and interrupted sleep.

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very good the price to quality ratio! Clean, quiet, with pleasent service.

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The room was nice, the hotel was clean, and the staff friendly. I did not like the fact that internet in the room was not free, yet in the lobby, you could get a free connection. Why not free in the room? The bed was very soft, but surprisingly, it did not bother me. Not a lot of restaurant choices, other than one italian restaurant and some pubs close […] by. Only a breakfast buffett in the hotel (expensive by US standards), and dinner was only at the bar. The E8 bus just outside the hotel can take you to the Boston Manor underground station for a 25 min ride to Piccadilly station and the heart of London. You can get to the airport also from Boston Manor station. Overall, not a bad hotel if you are looking for something cheaper than inside London, but still not too far away. Pročitajte više

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We stayed at the Holiday Inn before a gig at Twickenham stadium and I was very impressed. The hotel is in a great location, you can get the bus from right outside along to the stadium in 15 minutes. The staff were helpful when the car park was full and sorted out our problem quickly. The hotel is fairly new and the rooms are comfortable and spacious. […] Would highly recommend this hotel to anyone. Pročitajte više

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The hotel was better than I expected. The staff is wodnerfully friendly and helpful. I never saw or experienced emotions that were not genuine. They were responsive to the needs of all guests. The location of the hotel is conveniently located, so that bus and trains stops are readily accessible. Central London is but less than 30 minutes away, and Ealing […] broadway is less than 15. Highly recommended! I'll stay there again on my next trip. Pročitajte više

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Everything was good. Staff and hotel was immaculate!

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from booking in to departure everything execellent

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the hotel was excellent with helpful courteous staff, but top floor room was a let down, the level of noise/ vibration coming from the roof generator/airconditioning was above the comfortable limit.

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would stay again when have the chance

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The hotel is located between London and heathrow airport, very convenient for our proposal. To get to the centre you need to get the bus E8, which stops just in front of the hotel, then get the underground station Boston Manor. Very easy. The only inconvenient was the fact that the bus stopped working at 1am, so when we came back from an olympic game […] at Earls Court we had to catch a taxi. However it was only £8, from Boston Manor station. One of the best holiday inn I've ever stayed. Very friendly staff (we need a later check out and they agreed to let us staying until 2pm. Also you can pay an extra for the car parking (we paid £1 per hour, after 2pm). Not bad! Pročitajte više

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Staff went out of their way to help and it was a pleasant and remarkably peaceful stay even with a toddler and a baby!

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The hotel was clean and the staff were very polite and helpful. The room was a decent size and quiet. The only thing negative was my partner thought the mattress was far too soft, everytime one of us moved we felt it! We chose the hotel for the location to Kew Gardens, we jumped on a bus to get there. I thought for the price we paid, it was good value […] for money compared to other hotels we have stayed in. A great Italian restaurant opposite the hotel was a nice way to spend the evening. Pročitajte više

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Did enjoy.

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In a pleasant area with good bus service to underground. Staff very friendly and helpful

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In terms of location and cleanliness, this hotel is great. However, after staying in the hotel 3 years in a row, I have to say that the fridge in the room has constantly been a disappointment. I booked this hotel well in advance (9 months) and think that it should be part of the hotel's routine maintenance checks to ensure all elements in the room are […] working. But upon arriving at the hotel, nothing was mentioned and the fridge did not work. I did request to move rooms, but unfortunately the hotel was fully booked. Disappointing to say the least! Other than that good hotel. Pročitajte više

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Very friendly staff. Nicely decorated and quiet room.

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A good hotel, with a surprisingly nice view from the bar and excellent value for money.

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Holiday Inn was good and reception staff were really helpful regarding buses etc. We thought the breakfast tariff was a little high, but overall we had a really good stay. We would book again.

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The hotel itself is great. Super clean, comfortable and nice and in very nice area. The only bad thing is that its about half an hour away from the city center itself but between the buses and the underground tubes it is still a great value. The staff was always very helpful and they had free wifi on the ground level at the lobby and bar. Definitely […] consider it. Pročitajte više

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Excellent service, quick & easy, good room, good breakfast, everything was in order!

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Great family room, very helpful staff, and very easy to get to from the M4. Stayed three nights and to be fair I could not have faulted the hotel in any way. Bus goes from outside to the tube station, so you can be in central London in 35 minutes...

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Good hotel, very happy

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We booked this hotel as it was close to Richmond Park where, we were attending a family wedding. We found the price for the accommodation was reasonably priced, in comparison with those actually in the village of Richmond. We found the staff were delightful and the rooms, although not luxurious, had all we required and were spotless and modern. Service […] was impeccable and we were delighted with our two days in this hotel. Pročitajte više

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Enjoyed my stay here. Instructions to find the hotel were very good. Room rate was reasonable and facilities available were good. Easy and quick check in and out. Would recommend to others.

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Great room, very clean and comfortable, and the staff were very helpful.

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I got this hotel through the Expedia Unpublished Rates and it was a complete success. Although it might look a bit far away from the tube stations the E2 and E8 bus routes take you straight there (Northfields and Boston Manor Station both in Picadilly Lines) in less than 5 minutes. My girlfriend and I stayed there for 8 days during the Christmas Holidays […] and everything was perfect. The check-in and check out were completely smooth. The room was spacious enough and very clean. Moreover, we got a very nice view from the bridge and the dock. When requestion information from the staff they were kind and most of the time knowledgeable.The room service was quick and properly priced. I usually spent 100+ nights a year in a hotel room and I believe that I got plenty of value from my money. Pročitajte više

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The overall experience at the hotel was excellent. The staff were very friendly, we arrived at the hotel hours before the check-in time after a 23 hour flight from Australia and were able to check-in straight away. The hotel has free WiFi in the lobby area with paid WiFi access in the rooms. It is a short walk to the local facilities in Brentford.

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This hotel is only a short distance from Heathrow (30 minutes by bus/underground) but it is located in a lovely village that has plenty of shops and ammenities. The bus stops right outside the hotel (E8) and costs 2.20 pounds per person to get to the underground station (Boston Manor) on the Piccadilly Line. The time it takes to get to Central London […] from there is about 30-40 minutes. There are lots of pubs nearby for meals and it is walking distance to Syne Park and one subway stop from Osterley Park. Pročitajte više

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The hotel was clean, quiet and the staff were polite and helpful. The free WIFI in the lobby didn't work and my only other gripe was the price of the food in the Bar & Grill. I wasn't familiar with the area so decided to eat at the Bar & Grill near the lobby. I had a cheese burger (which came with salad and a small portion of chips) and a glass of […] coke - which came to £14.80. Pročitajte više

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stayed only one night but would have liked to stay longer. excellent hotel, very comfortable and relaxing. hotel on small marina. we didnt eat at hotel as fancied a walk and found good italian resturant just across marina bridge.

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The hotel is nice, rooms are up to date, and location is pleasant (although out of the way, and hard to get to). However, we are very unimpressed with our service. Upon arrival, we were very disappointed to learn that in-room internet access was not only NOT free, but rather expensive. After purchasing (2) 8-hour internet vouchers (to the tune of $30+ […] US), we forgot to activate the second one (they have to be activated in 24 hours or they expire). Upon requesting re-activation of the unused time, we were informed that it was not possible, and was billed whether used or not. Attempts to rectify this were week and fell far short of our level of dissatisfaction. If you go hear, go prepared to pay for every extra service, and don't expect exceptional customer service - not the kind of experience I expected from a 4 star hotel. Pročitajte više

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