Q1 Resort & Spa - Surfers Paradise

My stay was great but the room we stayed in 1202 had doors off the laundry area, chunks & chips out of all furniture,hole in one of the walls,the chase lounge thats was advertised in the balcony garden on the web was in the foyer area which was pointless being there as you are away from others.Very bland no orniments,plants a pretty boring apartmen […] t. Pročitajte više

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When I arrived at the hotel to book in it was late, and there was a line to check in. With being at work all day & driving down I was tired and irritable. Your staff were amazing & nothing soothes a tired soul like a breath-taking view onto the city lights when I opened the door to my room. For the weekend I called this apartment home & despite the […] horrid weather it was an amazing weekend. I can't wait for my next visit.... I wish I was going this weekend. Pročitajte više

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Recommend that any family looking for good accommodation take a serious look at the Q1

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The room was very good, and service from all staff apart from one was dreaful!!!! Beware of the night staff at Q1 do not expect any service whatsoever from them as they will disregard you and be rude to you! The rudeness of the night staff may even ruin your trip.

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We really enjoyed our stay at Q1. Our 2 bedroom, 2 bathroom apartment was extremely spacious for all 4 of us. We had sensational ocean views and views over the Gold Coast (level 53) The pools were great, 2 outdoor and 1 indoor with a separate spa and gym. The beach was a 5 minute walk and took about 10 mins to walk to Cavill Ave. Buses to theme parks […] only a 5 minute walk as well. Great location. The rooms were very clean and modern and the staff were very helpful and friendly. We would definitely stay here again and recommend Q1 to anyone. Pročitajte više

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I feel just like to live in my home，and better than my home.

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excellent

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Very friendly staff, heaps of space in the rooms with a wonderful view! one down side is that the rooms did look a bit tired. the white couches were filthy and there was a vomit smell outside our room for most of the stay. when we asked to move rooms they said they were fully booked, which was untrue as it was quiet there all week, hardly anyone th […] ere. Pročitajte više

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I loved it.. great location, close to shops, beach, food and everything.. nice decor, well equipped within the room.. but the pool shuts at 9pm?? I particularly love the jacuzzi inside our 1 bedroom apartment.. that was awesome.. but also we were only given one key for two adults in one room.. but anyhow we were glued together.. but would feel bad for […] those love birds who have domestic.. locking the other bird out.. Pročitajte više

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Customer service is obviously a problem when you encounter several different guests unhappy including yourself.

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The Q1 was located in a central area on surfers. The room was beautiful, the bed was pretty uncomfortable but overall there was room service daily and our view was spectacular . The only thing that was not specified properly on the website was that the hotel only has enclosed balconies,.

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stayed one night - hassel free. would be nice for a longer stay if could afford it. nice view, private, good parking, friendly helpful staff

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our diswasher is not working ang no one inform to us. we call to the information about it, and it take 5 hours before they give response..

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The Q1 did not own the unit we stayed in, so my review is not entirely about Q1s' reputation. Staff were unable to change the fold out bed/couch for our guest. She had to sleep on the couch and no sleep makes for unhappy tourists. We had booked on Expedia for 3 guests. The 3rd bed was not made, no linen or towels were provided until we complained to […] reception. No housekeeping was provided while we stayed, not even bed straightening, new towels or soap for washing. Unit maintenance was very disappointing. Despite advised in writing, on the Unit information flyer that was provided in the room. Q1 reception staff were exceptionally helpful and friendly. Overall the Q1 building excelled, a magnificent view from the ninth floor over the ocean and the hinterland. So close to the beach and town centre. We went there because our previous stay had been wonderful. Pročitajte više

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The apartment was amazing!! The facilities and setup we're just perfect for our romantic getaway. We only wished we could have been higher, but even on the 16th level th views were great :)

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good facilities and views but the quality of services were very poor. not worth paying that price. you might be able find better hotels at cheaper price.

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staff were very helpful, staff extremely friendly and helpful. good stay, could hear and see the ocean from my room x the only annoying things were the powerpoints so far away and no powerpoint for the interent in the bedroom but overall it was great!

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We stayed in a two bedroom apt, 47th floor. Fantastic sea view, apartment clean, but furniture and crockery dated. Would definitely stay again.

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We stayed here in two different rooms, both of them were really comfortable and quite big. They had nice kitchens, and nice room layouts. The only two things they could improve is that the beds were two separate singles put together instead of a proper double bed. Plus the shower takes a bit to regulate the temperature, but that is being very picky. The […] staff were really friendly and the view from the higher rooms are quite amazing. I highly recommender the hotel. Pročitajte više

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Disappointed. Enjoyed our time, but hotel a let down. Beds awful, pillows dreadful, furniture very, very uncomfortable. Ocean views could only be enjoyed by sitting on the bed. TVs old and very small screens. One expects certain level for price. This did not occur. Never return.

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love the hotel, not one decent eatery close by to get a coffee or anything decent to eat, after Q1 cafe closes

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Location is spot on. Convenienlty located and great for for walking to the beach or the main drag. Room was great, fantastic ocean views and layed out well. However upon arrival the room had no TV's and had to advise staff of this - was then fitted with 2. Couch bases were ripped too. Room cleanliness was terrible, visable dust in kitchen and dirty […] marks on wall tiles in the bathroom. Yes sure housekeeping was done daily, however not that great, toilet rolls and rubbish left behind. Great location, great rooms but needs a little more attention to detail for a high star resort. Pročitajte više

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Lovely peaceful just a pity the Skydeck was closed on Sunday afternoon. Great breakfasts available at BBQ baron.

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Fantastic accomodation! Spectacular views...the room itself actually looked like the photos on the website. We would certainly return.

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definitely live 40 floor up, give you no distraction sea view, didn't mind spend a little bit extra

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Nice apartment, very clean but won't recommended to any parents with toddler because they can reach all the switch for all electrica applicance in the kitchen.

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The Q1 Resort was magnificent. Apartment was fantastic, views north to north west were splendid. Could not have asked for anything more as our apartment was a pleasure to come home to each evening. 40th Floor location was fantastic. Will enjoy another trip back here again.

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Great gym, close to everything including beach, restaurants.

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I booked and paid for a "ocean view" apartment. When I checked in, I was not given an apartment with an ocean view, but rather a view into the neighboring building! I immediately went to the front desk and asked for an ocean view. I was then told that the duty manager had authorized for me to be "up-graded" to a oceanview room on the 24th floor. I had […] to tell them it was NOT an upgrade, but rather the type if apartment I had booked and per-paid for! There is a tall building directly between Q1 and the ocean. To get a "full" ocen view, you must make sure you are allocated a room at least 20th floor or above. Otherwise, apartment was nice and clean. Pročitajte više

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Surfers might not be the nicest spot any more with all the skyscrapers. But there was nothing wrong with Q1 and it is walking distance to everything.

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Wonderful rooms with great views, large and clean. However the "luxury hotel" lets its self down by the quality of its linens and room servicing. On arrival the towels in our large loverly bathroom were thin and greyish. The welcome letter told me the room would receive a mini service everyday, making the bed replacing towels if needed, this never happened, […] on the third day they did service the room change bed linens clean floors, remove rubbish. However after that I only got towels when I rang the desk. This I believe let the hotel down badly, it has the looks and facilities and position of a 5 star establishment however its service pulls it down to a 3star rating. Pročitajte više

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Dont stay at the Q1 Gold Coast if you are planning to have a quite drink before you go out. 6 of us were staying we had the radio on low and were chatting on the balcony and got a noise complant at 7:15pm, so we moved inside closed the doors turned the music down to nothing & got another complant at 8:20pm!!! Older residents above & below our apartment, […] WHY would you put a group of 6 people who are going to make noise by just talking near permanent residence. Pročitajte više

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Nice enough place to stay, but its a bit of a waste of time staying at the worlds highest residential building if they are gonna stick you on the 6th floor! I guess someone's gotta though..

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We stayed for only 1 night in the middle of the week. Checked in at 2.40pm, well and truly after the allocated 2pm time. We spoke to a receptionist who was rude initially because expedia/hotel had got our surname wrong and she was almost about to tell us we had the wrong hotel. After I spelled it out to her 3 times, then wrote it down for her, she finally […] found our booking. We were then told 'I've just been informed that there is a blower in your room to dry the couch from spot cleaning.' When asked how long this 'blower' would be there, we were told for the next 3 hours. We went and had a look at the room and the couch was drenched, the other one with wet spot stains all over it, totally unusable. I don't even want to know what had happened there the night before. We went back downstairs and asked if they could possibly move us to another room or if we could have a refund. We were told to sit for 20 minutes until they CLEANED another room to be ready for us! For the tallest building in Surfers, with several rooms per floor, to have only these 2 room options available on an early week night, to not even be ready for 2pm check-in is flat out unacceptable of a supposed 4.5 star hotel. Even though it is Mantra owned, I suggest going to Marriott or one of the other well known chains if you have to stay direct in Surfers.. otherwise get out of the rat race, stay on the beach or southport/coolongatta, etc. Stay at Versace instead! Pročitajte više

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This was really nice experience @ Q1. The hotel is huge, the "room" is also huge with absolutely everything you need during your stay. The furniture, TV, DVD, kitchen equipment was working and in wonderful condition. The Surfers Paradise beach is just one hundred meters from the Hotel. Woolworths and many other shops is just 250 meters far. I recommend […] Q1 to everybody, it is just super!!!! Pročitajte više

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First time to Gold Coast, spacious room (one bedroom apartment), simple but comfortable interior decoration, fully equipped kitchen with washing machine and dryer, will only do bedding, collect garbage, changing towel put on floor, even NOT vacuum clean the floor...... Very very good view with beach on the left and city+river view on the right, close […] to shopping centre, big swimming pool but not that suitable for small child under 5, plenty of car park spaces but only some allotted to apartment residences. The building is the landmark of Gold Coast but not expensive. Pročitajte više

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We pulled up to the entrance to check-in. We got a parking permit and keys to the resident car park, along with room and elevator keys of course. Access to the rooms from the car park is via lift, no stairs to climb. The first problem was the fiddly room key, which is of the RFID variety and only worked on the 10th to 15th attempt. This happened every […] time. While waiting at reception and around the lifts we overheard several other guest swap horror stories about the keys. We were only allowed one key, which was a little restricting for a group of four, especially because the lift requires a key. Also, the key holder was starting to fall apart and we were worried about loosing one of them. But that frustration was short lived, because the apartment was stunning. Four of us stayed in a 16/F one bedroom apartment facing south with nice views. The modern and clean apartment is spacious, open, well designed, with an observatory that has fully open-able windows, and large sliding doors separating the observatory as well as the bedroom. There is only one queen size bed (perfectly comfortable), so two of us had to contend with the sofa bed, which was a bit too soft, so one of us moved to the second sofa. The windows let in plenty of light and the white decor really brightens the mood. Everything is well maintained, the kitchen area features top quality utensils and appliances, all of which were quite new and in excellent repair. The walk-through closet from the bedroom to the well-laid out bathroom was a nice touch; of course there is a separate entry as well. The only gripe here was that the shower enclosure let water leak out into the bathroom all way to the closet, so we had to be more careful. The main shopping street is a short walk north, with everything you need on the way there in terms of groceries and restaurants. The lack of WiFi was strange and what internet there was was expensive and seemed difficult to set up. This did not bother us as we got a good deal Pročitajte više

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Stayed in a 1 bedroom oceanview apartment and it was beautiful. The views are fantastic. The hotel staff were friendly and helpful for our whole stay. We would definitely stay here again.

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The quality of blankets are not good, it made me sensitive. After first day room clean, one handtowel lost. We asked the reception, till the third day, in this period we asked them again, at last they brought 4 handtowels. The handtowel is not important, the most important thing is the attitude.

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