Extended Stay America Grand Rapids - Kentwood - Grand Rapids

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We were a late check in, since we didn't get in until about midnight, and we just wanted to shower and go to bed. We got up to our room, looked decent enough. But the bathroom had no towels in it other than the one on the floor, still wet from whoever was there before, and no soap or shampoo.

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Went to this hotel with family. Web site said it had a pool and continental breakfast. Turns out no pool and breakfast was hot water and packs of oatmeal! Found trash under footstool in room. Not overly impressed.

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room was nice. television channel selection was limited. weather channel didn't even show the local weather for the area. the internet connection was free but was having trouble loading videos without pausing every few seconds to load the next section. during our stay we stayed at another hotel and had no problem loading videos off the internet. so […] we feel it wasn't our computer just being slow. they have dishes to make meals with, but there are no disposable cups in the bathroom to use when brushing your teeth. so you must use one of the two glasses that they have in the cupboard. no hair dryer in the room. you might be able to get one from the front desk not sure. Pročitajte više

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Clean .. nice layout

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I truly enjoyed my stay at that this hotel. They had very good customer service and when I go back to Grand Rapids I will be stating at this same place.

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Very disappointed in this hotel. The room and halls still had a smokey smell even though this facility has been nonsmoking for over a year and a half. Ventilation system in room difficult to regulate. Facility definitely needs to be updated. I felt very uncomfortable in the halls due to the type of guests they seem to be attracting. Nice kitchen with […] it. Free breakfast was sad. Glad I had some other food with me. I reserved it without knowing the name so price was good. Would rather pay a little more for better quality. This facility should not be offered as a blind option booking. Pročitajte više

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There must have been several smokers across the hall and the smoke seeped into my room. I complained but nothing changed the next day. I left before i need to....

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The hotel is convenient to many things in Grand Rapids, staff friendly, room very comfortable and quiet. A worthy stop for multiple nights.

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The check in/Check out was quick. Thestaff was friendly. Pretty decent for the price. The location was close to variety of restaurants The hall ways don't have exhaust system and sometime has very strong smell but the room was clean and didn't had any bad smell.

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It was comfatable for us. Large side room with kitchen. Good for me.

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The room was comfortable and staff was helpful. My only issue was that the internet access was never available! I was given a toll free number to call for assistance, but it was never answered by a live person. I had to go to Panera cafe and Starbucks to get my work done!

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I enjoyed it very much ..Staff that worked there were outstanding. Will recommend to friends,

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This is the second time I've stayed there and, especially for the price, both times were very good experiences. The only thing that I would suggest to the owner is lto lose the bedspreads and do the sheets over the comforter thing that many hotels now due. I always wonder how long its been since that bedspread has been washed!

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Had to switch room after first day due to toilet not working. Great for the money, little dated, tiny tv and slightly uncomfy bed. Would stay again.

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Staff was extremely helpful and friendly. Upgraded our room because we had our daughter with us and did not charge us a difference. There was a kitchenette in our room which was extremely helpful with a baby and her bottles.

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My stay was not good arrived 5-24 my first room329 was dirty floor wasn't swept food crumbs etc carpet was not vacuumed then some across from me was smoking so I went down stairs and aasked to be moved. I was moved to 207 once again floor had food crumbs bathroom had hair on the floor the carpet had clumps of hair next to the nightstand,and behind the […] nightstand something was splashed on the wall then when I called the desk I was told housekeeping went home for the day but can come downstairs get a broom and dust pan to sweep myself. I was referred to this hotel with very high ratings from someone when this person entered the room with me he was not happy with what he seen . I do housekeeping for 2 major hospitals in san diego and this was very dissapointing being a housekeeper myself. The next time I visit grand rapids it will not be with your hotel. Pročitajte više

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I was in and out of town fast so this location was perfect for us.

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My partner and I stayed here for one night. I was pleased that we were able to check in late at night (past midnight) and the service clerk was accomodating. The price was reasonable for one night, and our room was adequate for what we needed. Not many television channels though, but it came with a nice lookin kitchen, of which we didn't need to use, […] so it was like a mini-studio apartment for the night. If needed I would definately stay here again. Pročitajte više

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nice cheep exteneded stay, very dated and needs updated furniture and tv

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It would not be my choice if I was spending a vacation at this hotel.

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Comfortable, quiet and well rested

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The staff was very friendly. The room was clean. My only issue was with the bathtub, it didn't drain well.

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I had a change in travel plans and needed to stay two additional nights. I reserved the room for the two additional nights with the front desk attendent and was informed the reservations were "all set". Upon returning to the hotel the following afternoon the atendent (same one who updated the reservation) handed me my cell phone charger from the front […] desk. I thought this was odd and went to my room to find ALL my tolietries gone, my food and drinks from the fridge gone, reading material and other misc. things gone and my bag still sitting on the bed. I immediately went to the attendent and she laughed. I am awaiting a phone call from the manager today - this happened yesterday. Needless to say I did not stay and I spoke to new new attendend (as this all happened at shift change) and she refunded my bill and was leaving a note for the manager to call me. I calle dthe reservation hotline to make my issue on record and the rep on the phone was very nice and helpful. While I was in the lobby on the phone, there were two other guests with problems associated with rooms and items missing. I would stongly suggest seeking londging elsewhere. Pročitajte više

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It was good over all. THe clerk was on a personal phone call when I came in and had to wait a few minutes, but I was in no rush. She put the person on hold and took care of me.

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The other occupants were loud and disrespectful. Do they house people there on vouchers? The manners of the occupants would indicate that they do. Even the front desk clerk had an attitude like she is sick and tired of dealing with jerks. Other than that the place was good for the price and it was clean.

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Front desk was not open for late arrivals. Also it did not open until 7:00am.

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You will want to clean the lights/ceiling of the elevator to remove dead flies and debris. Dish soap & paper towels would also be good to have in the room since it has a kitchenet which I love.

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Lots of questionable people hanging out in the lobby, making the entire lobby smell like smoke, leaving little room to move around. The room was clean, but the beds were extremely uncomfortable & there weren't enough pillows.

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The Extended Stay in Grand Rapids was convenently located and had nice kitchenette but the bed was extremely hard not firm - hard. I had difficulty sleeping. The money saved was not worth the lost sleep.

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Cars were coming and going all night with that pounding music and the place was just plain noisy we wont stay there again

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Overall I found the hotel to be adequate. The location and price were awesome. The only isues were the size of the television and the comfort of the bed. Both of these items seemed to be left over from the 80s. Room was far to spacious for an old 19" tv to be a good fit. The bed was an old thin mattress with little support.

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Arrived late 1.45Am,Main door closed,second night The found the room like I I left it

Autentične Expedia recenzije gostiju

This hotel is located in a great location: close to malls, restraurants,airport etc. However, it is indeed in need of a renovation. Clean but new furniture, FLAT screen TV and more TV stations would be a great enhancement. (to many ESPN stations). However, I did not like being on the same floor with pets. I asked the clerk in advance about pets and […] she stated that they try to put pets on the first floor. We were given a room on the second floor. The guest in the room next to our must of been out or checked in after us. The dogs barked everytime someone passed their room and was heard jumping on the door. I informed the attendant of this at check out. Hopefully, they will be more alert in assignig guest's their room. This hote had 3 floors. I would have taken a room on the third floor if I knew I was going to have this "noise." Also, this hotel was not filled to capacity, now I kno why the discount. Please remodel and get "flat screen TV's in the room with cable that offer more than sports. Pročitajte više

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This place was clean n friendly the only problem was I kept getting sick cuz of the ac the air ducts most definitely need to be cleaned!

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There's nothing wrong with the hotel. Clean, well maintained, polite staff, quiet. And I should have read the details more closely... But I find it extraordinarily annoying when hotels charge a surcharge for wifi access. And not only that, but once you log in, they offer to up-sell you bandwidth if you actually need to use said wifi access for anything […] more than casual surfing. If I'm traveling for business and need access to a corporate VPN, I would have had to pay additional money to get sufficient bandwidth to do so. So unfortunately, I cannot recommend this otherwise fine hotel IF you have the not unreasonable expectation that such a basic thing as wifi access will be free. Pročitajte više

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Nice accomodations, clean, comfortable room.

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