The Peninsula Tokyo - Tokio

If you can afford the splurge, this is well worth it. We debated between staying here and the Hyatt (in part because of the fame of the bar), and in the end, we went with the Peninsula. Not only was the location far superior but the hotel is a once-in-a-lifetime experience. The views, the rooms and the location are stunning - not to mention the fabulous […] breakfasts! Pročitajte više

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Great hotel, great location, staff are excellent, I have been upgraded to suite since non smoking room was not available , they have great service, close to ginza shopping area, the room is big

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Concierge Ozaki-San has all tha misteries.....

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THis is about the 7th time I have stayed here. It is always excellent, down to the smallest detail. Impeccable service. Gorgeous rooms, liek having your own small flat.

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I stayed for five nights in March and this was my second stay since Nov. 2010. The room is clean, good size and comfortable, but the only complaints I have are: a blow dryer has no power, the shower door doesn't close tightly, so the water leaks out on the floor. The room rate came with a breakfast, which was wonderful and also allowed us to go to a […] buffet at a Chinese restaurant on the 2nd floor. The Lavazza espresso machine in the room makes great coffee! Better than the one served in the lobby restaurant!!! The Chinese dinner on the 2nd floor was OK but with that kind of pricey menu, I'd expect more... All considered, I'd definitely stay again when I go back to Japan. Pročitajte više

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I've stayed at the Park Hyatt Tokyo, which was great (better pool, worse location). But the decor and location of this hotel is by far the best! We walked to 2 different mind-bendingly good restaurants which the concierge reserved for us. Our room looks like an art gallery, with useful mood lighting settings, custom woodwork everywhere, breakfast/tea […] table overlooking the Imperial Palace. We went for a room with a separate walk-in closet area. This was extremely pretty and useful. Bathroom was immaculate and tub had cascading water "spigot". The attention to detail on service is amazing too. For example, there is a valet "vault" with two doors, so incoming and outgoing deliveries just magically happen, 24-hours a day. The service is simply perfect. The room is a masterpiece of space utilization, so it worked like a much larger suite. One last thing, the concierges got us reservations at "impossible" places, some with only 6 chairs! You can't expect that, of course, but they were 4-for-4 on our reservations. Amazing. If we can afford it, we won't stay anywhere else. Pročitajte više

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Breakfast was only so-so, with food delivered to my table not as hot as it should be, although that's the only negative comment I have about my stay. The hotel location could not be better for restaurants, shopping, or sightseeing, and the room was excellent. All in all I would return, and I do that 4-5x a year.

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Incredible hotel, they have thought of absolutely everything! Excellent service, location, rooms, design, the list goes on. Expensive but worth every penny. Will definitely consider staying at other Peninsula hotels around the globe. Would be a pleasure to return to this oasis in the city!

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Best in town

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Best hotel I have ever stayed. They made me feel welcome and at home. They treat guests not by the number but on a personal level. Japanese people are modest, respectful, and courteous.

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i have stayed at a lot of nice hotels, but this is the closest to perfection that i have seen in a hotel property. the service is extremely professional and outstanding... they greet me by my name and are so helpful and polite. the hotel is absolutely spotless (after an Intel semiconductor "clean room", perhaps the cleanest place on earth!).. the rooms […] have a sophisticated dark hue (woods and a rust-colored carpet... i have actually since emulated the look in my apartment!) the location is great for those traveling through tokyo station, and it is nice being near the quiet of the imperial palace; i also find the streets of ginza quite pleasant. i found the room rates to be quite reasonable given the high quality of the service (and the fact that it is in tokyo), but i found some of the auxiliary services (especially the spa) to be very overpriced. Pročitajte više

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great location fantastic room but unacceptable breakfast

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Convenient location in the walking distance from both the shopping at Ginza and the Imperial Palace. Access to the multiple rail and subway options. Excellent service and very comfortable and modern rooms.

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One of the best hotels in which we have ever stayed. Beautiful room, great location, helpful staff.

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Granted it was one of the better rooms we booked in the hotel but was very SPACIOUS and despite not being a suite, the setup was very much like a suite, extremely comfortable with all amenities. Bathroom was gorgeous as well. Wish we could have stayed a few more days. The only drawback was the view was horrible, right outside the window was building […] works, hardly romantic at all. Pročitajte više

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Almost perfect, my only complaint was that in the attempt to automate the features of the room (lighting, curtains, privacy "do not disturb", toilet seats, TV/radio) the climate control is not fine-tunable enough, so we sort of had to switch back and forth between setting 2 and setting 3 to stay comfortable. Otherwise it was great, service was impe […] ccable. Pročitajte više

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service beyond compare, every staff member has you in mind. The location is in Ginza. Shopping, eating, site seeing it's all accessible to you. The imperial palace is at your doorstep but the service here may be at par. Metro access right from inside the hotel. The food prices were expensive compared to american standards but this is Tokyo and there […] are other alternatives around. Pročitajte više

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Superb service, excellent room. Don't miss Sunday brunch at Peter's.

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The hotel was right across from the imperial park and set directly in Ginza. It was very good. the gym and swimming area was great. the only downside is that it was quite expensive for breakfast and dinner.

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One of the finest hotels in tokyo

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Really on of the best hotel experience i ever have (I’ve been in many). great big rooms, great technology. they care about the details, even the marble in the bathroom is heated

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The staff from the front door to the concierge to the restaurant to the pool were all exceptional. Courteous, efficient and always looking to help. We couldn't have managed without the organisational help of all at the concierge desk. All recommendations were well made and taken. The restaurant is excellent and the food always of the best quality. As […] a family with 2 younger children the Peninsula Tokyo was a perfect fit for facilities and location and we'll definitly be bakc! Pročitajte više

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loved the location. If anything there might have been too many staff to take care of us. Room service seemed to arrive within seconds of hanging up the phone. would certainly return.

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The Hotel is in a superb location right next to the imperial palace and and in the Ginza. Staff were super helpful and every thing you would expect was well catered for. We stayed in one of the suites at the front, and they throw in a 3 hour Mini Cooper service with an english speaking driver which was very handy.

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We travel around the world alot. Stayed in many 5 star and this rates among the best! I have stayed in Peninsula in NY and Hong Kong. This might have been overall most gratifying.

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we stayed at the peninsula tokyo during the peak holiday season (dec 25-30), and despite the full capacity of the hotel, i felt that service was excellent. their concierge was extremely helpful and accommodating, and even facilitated a trip to the premium outlets in gotemba for us. the night we got back from our trip, there was even a fax waiting asking […] if we had a nice time and if there was anything else they could do! i was at the concierge everyday at least once a day so they had become familiar with me and were very helpful; they would also always ask how our dinner or lunch plans worked out :) location was also amazing, we were a few blocks from ginza, major shopping paradise :) everything was within walking distance, even tsukiji market. there were a lot of starbucks coffees around, as well as 7/elevens and familymart. the subway was directly beneath, with at least 3 lines -- a short walk to the ginza station would give you even more lines/choices. the yurakucho station was also nearby. lots of wonderful restaurants within walking distance. we spent a lot of time walking, checking out the stores nearby like mitsukoshi, matsuya, ito-ya, TOKYU HANDS! muji etc. i think the best part about the peninsula is that you get value for money. AND they let 3 adults stay in a room, which is perfect for me and my parents. would have paid the same for 2rooms at a mercure or a lower starred hotel, so we got a GREAT deal here at the peninsula :) can't wait to go back!!! Pročitajte više

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Hotel staff were gracious and helpful. The room was exceptionally clean and comfortable. The beds were divine. The dressing room and bathroom were especially appreciated. Room amenities were nice. Subway station via elevator was a big plus for getting around. We enjoyed a cooking class at the Peninsula Academy-great fun and extremely entertaining. Tour […] companies do not pick-up here but stop at nearby hotel. Restaurants were top tier-delicious! Pročitajte više

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The hotel was very new and beautiful. The deluxe room was extremely spacious for Tokyo. The bathroom and the dressing room were better than homes. The service was also outstanding.

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This hotel had a huge room for Japanese standards. I really liked the walk-in-closet, separate shower and tub, bedroom that was divided. Service was top-notch. Very convenient location. You had three subway lines that were connected to the hotel and walking distance to Ginza station and lots of shopping and food options. I wouldn't want to stay anywhere […] else. Pročitajte više

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A great hotel and a beautiful location. Located right next to the Imperial Palace and the Hibaya subway station. Service is perfect. The concierge desk was able to advise on everything we were looking to see with a few extra ideas.

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The Peninsula is perhaps not the best hotel I have ever stayed in (although it is without doubt excellent), but it certainly provides the greatest range of facilities and technology in the guest rooms that I have ever seen - every bell and whistle you could want in a room is provided, from all those which you may have come to expect in a quality hotel […] to some which you may not - a personal printer/fax/scanner, a quality espresso machine, "mood" lighting scenes, full spec AV kit; even down to small things - electric sockets which take UK 3 pin plugs (or any other for that matter). It is easy to spend the first hour or two just pushing buttons to find out what everything does! A daily supply of fruit and occasional small gifts add to the pleasure. Add to that impeccable service and a great spa, and the hotel has to be very highly recommended. If I have a criticism, it is perhaps the use of the lobby as a restaurant - walking in feels a bit like intruding through a busy restaurant to reach the reception desk hidden at the back rather than entering the otherwise grand lobby of a very grand hotel. Pročitajte više

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GW、ゆっくり都内で過ごすことに決めて宿泊しました。スパ、プール、部屋、食事、どれをとってもやはり一流。とてもリフレッシュできました。

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愉快的滿意的住宿體驗，對於為小朋友準備的小禮與服務，感到特別貼心，小朋友開心，有小禮物可以自己玩樂，大人也就開心愉快。

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いつもながら大変満足しました。

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We verbleven 4 nachten dit het hotel met twee kinderen (2 en 5 jaar). De kamer was zeer ruim en goed onderhouden. Het personeel was zeer behulpzaam (ook voor de kinderen) en er was ook voldoende personeel aanwezig om je vragen te beantwoorden. Het ontbijt vond ik minder lekker en de locatie van het restaurant (de hotel lobby) vond ik slecht gekozen. […] Zodra de voordeur geopend werd, voelde je een koude tocht. Het diner kan ik niet beoordelen, aangezien kinderen onder de 12 niet worden toegelaten in de restaurants. Gelukkig zijn op loopafstand voldoende restaurants waar kleine kinderen wel welkom zijn. Pročitajte više

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交通方便，早餐美味

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房間非常豪華，裝備高科技設備，能輕鬆控制燈光、音樂、甚至窗簾，並且得知戶外的溫度與濕度等資訊。床舖非常舒適，服務周全細緻，無可挑剔的好旅館。

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今回はこのホテルに3泊しました。宿泊中は横浜・鎌倉観光や浅草はじめ東京下町観光を行いました。交通の便が非常に良いと感じました。とくに地下鉄はホテルから外に出ることなく東京メトロの駅に行けますし、もちろんJR東京駅も徒歩圏内です。部屋は非常にひろくゆったりとしていて空調も完璧でした。これまでホテル滞在では乾燥でのどがよく痛くなったのですが、このホテルでは湿度管理もしっかりしていて痛くなりませんでした。最終日に皇居ランを行ったのですが、ホテルにもどってくるとタオルと飲料水を手渡され感激しました。ランニングあとの朝食もとてもおいしかったです。ビュッフェスタイルの朝食は毎日ではないようですが、静かで落ち着いていただける場所でした。

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Excelente Lage im eleganten, sehr grossen Einkaufsviertel "Ginza". Die Nähe des Bahnhofes ist optimal für Ausflüge. Erwähnenswert ist die Freundlichkeit und Hilfsbereitschaft der Angestellten. Grosses, elegant eingerichtetes, sauberes Deluxe-Zimmer mit begehbarem Kleiderschrank. Ferner ein sehr grosses Bad mit zwei Waschtischen incl. grossen Ablagen […] vis-a-vis gelegen. WC separat. Im 24. Stock fand sich eine sehr grosse Bar mit zum Boden reichenden Fenstern und phänomenaler Aussicht ringsum auf Tokyo. Kein Breakfast-Buffett, es wird in der Lobby serviert, ist aber reichhaltig und sehr fein, ebenso das Abendessen. Viele Geschäftsmeetings, Hochzeiten etc. Insgesamt ein wunderbares Hotel zum weiter empfehlen. Pročitajte više

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Autentične Hotels.com recenzije gostiju

前回宿泊したときのサービスと施設のよさで大切な家族旅行の宿泊先として選びましたが、あまりにもサービスレベルが低下しており驚きました。まず、ポーターの方々は日本語が不自由な外国人の従業員の方もいて、コミュニケーションに問題がありました。そのほか、フロント、朝食時の際の従業員の方々の態度が悪くて驚きました。週末で忙しいせいもあったのか、”さばかれている”印象をうけました。都内には素敵なホテルはたくさんありますし、サービスレベルも金額にみあったものになっています。次回は違うホテルを選ぶことになりそうです。

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以前滞在したときのサービスがとてもよかったので、2回目に伺いました。お部屋などの施設は大変よかったのですが、全体的に従業員の方のサービスレベルがかなり落ちていて、もう次は選ばないなと思いました。まず、外国人従業員の方が目立ってみうけられたのですが、日本語のコミュニケーションが通じない方がいて、家族が大変困りました。また、日本のスタッフの方も、マニュアル通りの対応しかみられず、以前のサービスレベルがうそのようでした。このお値段を払っているのに考えられないサービスレベルでがっかりでした。もう二度と行かないと思います。

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