Sheraton Gateway Hotel Atlanta Airport - College Park

Even though it was a business trip my stay at the Sheraton Gateway was more like leisure. The hotel is a beautiful place that with excellent service. I plan on returning one day for pleasure.

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My stay was very comfortable and convenient .Close to the airport with free shuttle service.Convenient for late night arrival and was still able to get service from the snack bar. The hotel was very clean and front desk attendant very friendly. A smooth hassle free transition ,I would definitely stay again.

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Very average

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Very close to airport but room was filthy. Smeared windows, dirty bathroom and stained carpets

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Very disappointed. Wouldn't recommend this hotel to anyone, nor will we ever stay there again. Which is sad because we do travel a lot.

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I loved this hotel.

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The hotel location, service and room was impeccable. The cleanliness of the room was superb. Can't wait to stay again.

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From the unknown ahead of time cost to park per night fee I was hit with immediately, to the clothes rack pulling out of the wall when the luggage person hung a shirt on it (no offer to have fixed either), to not accepting cash at the front desk for movies, to being directed to the wrong conference room for my meeting, to having to call for a luggage […] at check out three times - there is no quality or care it seems at Sheraton Hotels - especially in Atlanta at this one. This is the 3rd time I have had issues at a Sheraton (because my industry keeps holding meetings at them) and the lack of caring or quality is the similar all over the country. Even if a meeting is at a Sheraton in the future I can not think of a reason not to stay at a hotel next door. Pročitajte više

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The hotel itself is very nice. Front desk staff are personable and helpful. Restaurant staff could use a little more customer service training. Biggest disappointment is that for a hundred bucks a night you'd think you would get a microwave and fridge

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no business center no stamps at front desk - had to take a shuttle to another hotel to get stamps unfriendly waitstaff

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The location is great, very close to airport and the room was ok. Not the best looking room as in it is not updated but it is clean and for $100 a night and sheraton points it is worth it.

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paid an additional $10.00 per day for parking. Charged for wi-fi.

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Pleasantly surprised at how nice hotel was being so close to the airport. I could look out the windows and see the runway with taxing, taking off and landing airplanes. Could hardly hear the planes at all. Room was very comfortable and clean. A little small, but still OK. Hotel staff was friendly and helpful. I got in late so I didn't use restaurant […] or bar. Pročitajte više

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Very serviceable hotel for business travellers. Shuttle is frequent to the airport, where I caught the MARTA to the city every day, making travelling throughout the week very cheap and simple. Hotel itself is clean, comfortable and quiet. The downsides for me were no free wi-fi (why?! Other hotels in the area offer free wi-fi!) and no shopping nearby, […] unless you count the hotel canteen. Next time I'm in Atlanta I'm probably look for a hotel with free wi-fi, as that is a really important feature to me. Pročitajte više

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As we were sharing a room for the Americasmart we booked a Club Room- worth it for the extra space and the use of the Club lounge. Having said that the promised lattes did not appear because the machine was broken 3 out of the 4 days we were there, and often the regular coffee and hot water for tea are lukewarm. It would be much better to offer a Keurig […] machine. We ended up at Starbucks downstairs instead. ( But why does it not offer unsweetened iced tea like other Starbucks?) Club Lounge breakfast options are limited- fruit, sausages and oats or cereal. Occasionally there are pastries. I wish they would have plain greek yoghurt and granola- so popular now I don't understand they don't offer that. Club rooms are pleasant, beds are very comfortable and with 2 women getting ready in the morning the extra sink is a definite bonus! Staff are pleasant and helpful and the quesadillas in the bar are delicious. The restaurant food is good and better than the average hotel restaurant. It lacks atmosphere- small candles on the tables would make a huge difference. Nice hotel and definitely value for money- just needs a woman's touch.... Pročitajte više

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My husband dropped me off at the lobby; he proceeded to find a parking spot. I was denied checking in as the reservation was in my husbands name (although the reservation indicated 2 guests & was billed to MY credit card). We reserved a king bed and were dismayed to find we were given a room with 2 doubles upon entering the room. I called the front […] desk and was told they were out of king beds. The desk clerk should have informed us of this upon checkin. The clerk then told me that he checked us into the "Club Level" floor which included complimentary breakfast at a value of $13.95. My husband was not informed of this when he checked in, thus we would not have know this unless I had made the call to the front desk. The next morning I went to the room which offered the complimentary breakfast to find that they only offered 1 hot food choice (oatmeal) which had about 2 scoops left. They were also out of regular coffee. The attendant said it would be approx. 15 minutes to replenish as he had just begun to brew the decaf. Even if I had been able to get some of the minimal breakfast that was left, there was no place to sit. The room is very small and all the seats were taken. I would never pay $13.95 for this breakfast which at this point consisted of yogurt and fruit as well as juice. The hotel room itself was clean and comfortable with the exception of the air conditioning not working well. Even set at its lowest setting of 61 degrees, we were too hot. Pročitajte više

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I have stayed at the Sheraton Gateway several times over the past year and I keep coming back because of the quiet rooms and comfy beds combined with an awesome shuttle service to the airport. I have stayed several nights at other hotels in the airport area, and for varying reasons all the others had some "less-than-minor" flaws. The only gripe I have […] with this hotel is the amount of light that comes in from under the door. The rooms are always clean, quiet and comfortable. I will be back. Pročitajte više

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My family and I enjoyed being able to get from the hotel back to the airport on the day of our departure easily. I just wish they had a refrigerator for our use. Not necessarily a mini-bar but the convenience of being able to put something (drinks) in the fridge to get cold.

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Icy machine was broken and noisy. You have to pay $10 for parking, but you just pay $4-5 parking your car in downtown area. No refrig in the room, register 3 people, just place one bottle of water complimentary. Small pool without changing room. No any other dinning places suround, you have to eat at the hotel. Paid Wifi.

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Great stay for the price

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GREAT!!!!!!!

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IT WAS THE MOST COMFORTABLE BED AND THE BEST SLEEP I'VE HAD IN AN HOTEL EVER!!!!!

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This was the best layover ever. The staff was so incredibly nice and attentive. My room was huge and, more importantly, it was quiet. It's not a "fancy" hotel so possibly I overrate when I give it five stars. But after flying 10 hours, this was a little bit of heaven. It's a little pricier than the other airport hotel options but if I have to do another […] overnight layover in ATL this will be my first choice if the price is comparable. Pročitajte više

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I would not recommend this hotel to anyone. The hotel desk staff were uncooperative and sometimes just plain rude. There was an inconsistency among the staff themselves. The rooms were very small and the bathroom was so small someone could literally hit you in your head if they came in. If you were getting out of the shower and the door opened you were […] penned between the bathtub and toilet. The maintenance of the room was poor as if there was nothing done except the beds made up poorly. We experienced something quite out of the ordinary for a Sheraton Hotel, namely the next door guest banging on our wall 4 times between 11 pm thru 1am. This was pathetic and quite unacceptable. When told about it the next morning, the staff did respond with giving us complimentary parking which should have been that way anyway since the cars were left in an open parking lot with no attendent and no valet park. Pročitajte više

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Needed a quick and convenient spot for a one night layover. The hotel was spotless, the room was comfy, and the convenience to and from the airport was perfect.

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30 min wait at the airport for hotel shuttle, then arrive at Hotel to find hair all over bathroom floor in room. Trying to sleep was impossible as the bed squeaked every time I moved then security was on the floor at 3AM with very loud two way radios. Absolutely the worst experience.

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Hotel obviously had no ability to regulate the heat. was way too hot in common areas, had to turn the heat in my room down to 60 to get it cool enough to sleep. No fans in bathrrom, so room turns into a sauna after shower. Walls were paper thin, could hear everything from next room. Tried to use the free guest laundry, 1 old crappy washer and 1 old […] dryer that wouldn't even dry my clothes in 3 hours! NO FREE Wifi, costs an outrageous $6.95 for 30 minutes. Even Motel 6 has freee wifi! The computers in the lobby were worse, 45 cdents a minute! Price was good, until you realize they give you nothing. This place is a rip off, taking advantage nof travellers who have to be near the airport. Pročitajte više

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My stay was somewhat disappointing. I write this an unbiased medical student who tries to be objective. I have had other excellent experiences with Sheraton, and so I have nothing against the franchise itself. To begin with the self-parking if you drive to the hotel is $10 per night, even during your stay. The lobby and restaurant are quite nice. When […] I checked in after booking through Expedia, the clerk had significant difficulty finding my reservation. I was placed on the fifth floor, and upon going upstairs was very disappointed that I had booked with such an expensive room on a floor in such poor shape. The wallpaper was torn, the carpet heavily worn. The room had the feeling of a mid 1990s design and was quite small, much smaller than I am accustomed to (I had a King room). There was no towel rack and the bathroom was the size of a closet. While the room was clean, I think that given the premium one pays to be a guest at the Sheraton this warrants an updated and modern room. The alarm clock didn't work properly, the internet is not free, and the lamps wobbled back and forth on the tables next to the bed. Again this is not the typical Sheraton experience, but given the close proximity of a Hyatt, Mariott, Fairfield Inn by Mariott, Hampton Inn, and Holidy Inn (literally across the street for all of them) I would stay elsewhere. Those establishments looked much newer and updated. Pročitajte više

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Food was excellent

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Very nice hotel. Near the airport, close shuttle, nicely appointed rooms and public areas, and friendly staff. I'd easily stay there again. Breakfast not included and paid WiFi in the rooms, but otherwise was a very nice stay.

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Good location, dated decor, uncomfortable bathroom.

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Rooms were old, bedding not comfortable. This is barely a 3 star -- should not be under a Sheraton flag.

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Hotel accommodations were great! The free breakfast and dinner spread was also exceptional.

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I had great service from all the staff. The hotel is a bit dated, but the service makes up for it.

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Overall a good stay. I must say that I was not pleased with the shower. By the time I was finished with my shower I was standing in ankle deep water. Please clean the drains in the shower/tub so the water drains correctly.

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The place is fantastic but the bed was not very good! The bed was like laying on the street. Did not sleep very well

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when you book a room and pay a premium price you should get what you request, this is the 3rd time i stayed at this location in the last year and been disappointed each time do to paying for a king room and they flip me to a room with two doubles,when the parking lot had half the capacity it would hold and was not busy at all, unacceptable , tired of […] being told no kings, im sorry,when you book on line and specifically request a king room you should get what you expect or compensated for the failure too deliver satisfation Pročitajte više

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WELL MAINTAINED HOTEL WITH PLEASANT AND HELPFUL STAFF

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The hotel staff is very friendly. The hotel is fairly comfortable including the shuttle services. The room was large and linens were clean. However, the hotel is getting old and signs of this were on the bath tub. When I entered the room, one light could not be switched on and the heater did not work. Although within minutes of reporting this, the problems […] were taken care of, it is little unnerving when it happens right in the beginning. Paid WIFI Internet worked well. I feel WIFI internet should be free of charge. Lastly I shall again thank the staff for making the stay comfortable. Pročitajte više

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