Americas Best Value Inn Extended Stay Union Square - San Francisco

It was so bad.

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I stayed here while attending a conference a block away at the Hilton. The room was small, but clean and well kept. I needed a good, quality place to stay downtown and I got exactly what I wanted. The service was very good and the overall experience was great. The in-room wireless was stable and let me work from my room with no problems. This was perfect […] as a place to stay for my conference. Pročitajte više

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The room we had was not nearly as clean/renovated as the rooms in the pictures. The linens were dirty and old even after we had room service change them out. The beds were also worn out and it definitely fett like you were sleeping in a soft taco shell. Hotels.com also features this as a Union Square area hotel and while I can't fault Hotels.com for […] that (it is just a few blocks away from Union Square), this hotel is really in the Tenderloin district. For those unfamiliar with the districts of San Francisco, the Tenderloin is not the kind of neighborhood you want to be walking through on your own at night. The greatest benefit from this hotel is its proximity to both the Powell St & Civic Center stops on the BART/MUNI. If you can spring a few extra bucks, I'd highly recommend staying somewhere else. Pročitajte više

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This hotel got the job done if only because there was a bed and a shower, but little else. The wifi internet was at least stable but very slow and the breakfast area was generally not attended to at all when certain employees were on shift. I asked for a late check out and the girl said that was fine, but then called my room to harass me telling me […] that check out was 11am after we already agreed that I could have a late check out. The guys that worked at night were always real cool and personable and I enjoyed meeting and talking with them. Unfortunately the area the hotel is in is really trashy and there are people asking for money every 4 minutes if you stand outside. Pročitajte više

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Only stay here if you are use to dealing with crack heads and have NO children with you. The homeless folks are aggressive and pester you for cash. If you can afford it, pay the extra cash for some peace and quiet. The room was a box with a bed. The staff was cool but those who review this, stay away from the Tenderloin District!

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WIFI was broken throughout my stay. Continental breakfast was mediocre at best. Location is very sketchy at night. Decent room at a good price though.

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while the staff were nice and accommodating, the Wifi at this hotel was virtually nonexistent and entire floors smelled very strongly of cigarettes, as did the rooms. Breakfast was complementary, but if you're looking for something in addition to muffins and toast, you are probably better off eating out instead.

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Hotel staff stole my computer equipment. Management lied to me about their insurance covering it and lied to the SFPD regarding the incident. Manager Hasu Patel refused to follow up after making promises to cover the theft. Do not trust the staff.

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It is not fancy but fullfill the needs of family vacation Great cost effectiveness

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I stayed there for a week for the 2012 AGU Fall meeting; and I did not sleep much my first night because my room was on the street side! Someone was yelling since 2 am! I asked to change room, as I needed to get some rest. Well, the front desk argued that there were no room available and anyway he replied :"I choose the location downtown!". I was so […] chocked about him being so rude!!! Someone else from the front desk realized the mistake and offered me to move up (he said that perhaps the room would be more quiet) or to take a room with no fridge and no microwave, which I refused, since I paid for the all deal! Well, I moved up, but it was not better! This is not my first time in SF, and never I slept so bad during my stay. My hubby came the following day, and they even did not give him a key to get into the room, while I gave his name to the front desk! These people were awful, and anytime I was asking something, I felt I was bothering them! The top thing was there were no A/C in the room, so we got cold and we could not get better! They cannot provide us any blanket in the room, they just put something on the bed to make it kind of look pretty! As for the breakfast, let just say you are wasting your money, because first of all it is not even good food (you can find much better at starbucks); and then, the cleaning guy was changing the trash just before making coffee! Without cleaning his hands! Overall, this was the most pricy and awful experience we ever had in SF!!! Pročitajte više

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The hotel itself is ok, great value for money, but my bedding was not pristine, and the hotel was noisy when I stayed there (I would frequently be woken up by loud music at 3:30am). Breakfast, even though just toast and muffins was welcome, as many hotels in the area do not offer breakfast. The area is a little intimidating, but the hotel is dead opposite […] the coolest bar in town (it's not marked). I found the staff very friendly, although one of my colleagues overheard one moan about the large number of guests. I don't know whether I'd stay there again, but I'm not against it either. Pročitajte više

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This hotel is old, dirty, smelly and not anywhere near locations where tourists would want to go. Beds & pillows are lumpy, the elevator is smaller than a closet, the rooms couldn't possible be clean due to the cracks in the tiles & floors (we found some questionable debris between the beds). The noise level from the street (fights, yelling, police)caused […] sleepless nights. The photos of this hotel aren't even close to what it really looks like. I can't believe hotels.com even promotes this hotel. Pročitajte više

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The title of the hotel is misleading... This does not have any of the glamour of Union Square. Also, does not have the reliabilty of America's Best chain of hotels. These were two reasons I chose this hotel. Please avoid...

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I would describe most of the features of the hotel as average or below. The rooms are reasonably comfortable but nothing special. The breakfast is the same: nothing special. The neighborhood is a bit sketchy for the downtown area, but it had a lot of good, inexpensive ethnic restaurants. I did find the staff to be helpful and friendly. However, I had […] a few problems. My original room was in less than perfect condition; the window screen was broken and the light was out in the bathroom. The hotel WiFi did not work on the top floor, which is highly unfortunate for a business traveler. The property is "no smoking" (of course, under California law), but the room adjacent to the breakfast room was filled with ashtrays and cigarette butts. I could usually smell the smoke while I was eating, which was unpleasant, not to mention illegal. Overall, I would not recommend this property. Pročitajte više

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The hotel is clean and acceptable for the price. However, very often there was no one at the reception. A fan in the room is needed!.

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This is a budget hotel but quite acceptable and well located. You may have to stay for a week to get the best deal ? There is no air conditioning but I had no problems sleeping even though the temperature was in the high 70s while I was there. The breakfast was only fruit juice, toast, muffins, fruit and coffee but it was all fresh and there was plenty […] of it. Free wi-fi worked well in the bedroom if you have a laptop or tablet or there is a PC available in the lobby The nearby road junction seems to be a gathering place for the down and outs but they are not a threat Pročitajte više

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my flight was delayed several hours so i wasn't able to get to the hotel until well after midnight - i was greeted with an open door and very friendly gentlemen at the front desk. i was also so grateful to be given an extended check out without charge since I had arrived so late. the room was great - loved the hardwood floors. would definitely stay […] here again! Pročitajte više

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hotel staff are OK but very fearful environment location of hotel is very fearful for ladies and kids from the view of safety

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Very satisfied with hotel for price paid. Not 5 star but clean and comfortable.Location very convenient for travel and local facilities, shopping etc.,

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near everything, shops, eats, BART but a bit seedy at night

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Our stay good but the aprouch to motel resticted by not knowing where to park and the motels sign was hard see we went round block three times looking for it ,the parking garage was a pain to get to but that was the way the city is maped out. But once we got to the garage greeting was a little dry I think they thought we knew where to go or what to […] do but we've only been to the city once before.The motel corner room made it intertaning to look down at the street people watching.we're from the mountains.Breakfast room was great thank you Pročitajte više

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I would stay there again.

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too scary to walk outside of the hotel specially at night. a lot of homeless people hanging out steps away from the hotel

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Location great.. Don't expect 4 star but it is good value. Breakfast is better elsewhere. Can be a bit noisy late at night. Front desk service was always helpful. Got what we paid for and would recommend for location and budget.

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As other reviews have mentioned, the neighborhood is low-income, with nearby soup kitchen. We didn't feel unsafe, but we always walked in pairs ... just because it is the big city. The hotel is walking distance to the bart, buses, trolley, shopping. It's about a mile to the waterfront and Giants stadium. The hotel staff was friendly. The building was […] old and quaint. The breakfast was good (toast or muffins) -- my husband raved about the muffins. We had everything we needed in our small room -- microwave and mini-fridge. For the price, I would definitely stay there again. Pročitajte više

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Beds were clean but bedding old and stained. Headboards were dreadful! Gross. Generally could use a paint job and new flooring. Neighborhood was sketchy. Told it was a good place to buy heroin! From the population at the methadone clinic...seems true. Breakfast was pretty much toast and gross coffee.

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Front staff was nice, location marginal, really not even a 2 star hotel, lobby and common areas felt like a 1 star hotel.

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I think that when I walk up to my room and the first thing I noticed were two lamps with the dirtiest shades I have ever seen, then there was the coffee pot that the last guess left half full of coffee and grinds still in the filter, or was it he hole in the wall near the ceiling, am I done yet? No!, because looking out the two dirtiest windows I ever […] saw or the fact that their were no screens on the windows 4 stories up. You would think that it could not possibly get worst. Not so fast my friend! the junkies out on the street all night long selling and buying their drugs, some even smoked it right under our window, and I do have pictures...lot's of pictures. Oh! did I forget to mention no air conditioner......We knew we were not at the Henlery! Pročitajte više

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The hotel is conveniently located. However the block is overrun with narcotics dealers and pan handlers. I was afraid to take my kids out once it got dark, but I did. Nobody bothered me with the kids around, but it was loud outside all night, and another woman at the hotel told me an officer approached her the night before to ask her where she was going […] because it is supposedly the worst block in San Francisco crime wise. Pročitajte više

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For the price range it's the best hotel ever! The staff was friendly and quick to accommodate any request at the drop of a hat!

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Hotel was way over priced for what you get. No parking! I had to valet my car and no clue where it went. Luckily I got it back in one piece. The room wasnt very clean and the elevator was broken. Very disappointing.

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Autentične Hotels.com recenzije gostiju

this is a no value at all of what you pay, the location in nice but near to a homeless shultter so it is not safe at all we had a lot of bad situations over there.

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Dissappointed, cleanliness of room could have been much better. We had to change rooms as there were mice in the first room.

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dusty furniture, floor unswept, bed was not made on two days of a 8 day stay. coffee to almost never emptied and once left in sink. Noisy outside due to homeless who hover around the smoke shop across the street.

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Good price. comfortable bed and quiet room - 2 of my favorite things. As a bonus, accommodating hotel staff. Borders Tenderloin - You will see drugs (lots of them), public urination (and defecation - few places for the homeless), and nudity. Although I don't like seeing drug use, I've never had a prob in Tenderloin. Unlike NYC, SF addicts and homeless […] are usually respectful. However, if you're not accustomed to a large city, you will be culture shocked. In other words, not for kids. Pročitajte više

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Very helpful and friendly staff and service. very covenient location. transportation wise its is very well connected. Lots of Indian restaurnats and chinese restaurants right within a block. I would definitely stay here the next time. I would suggest to add a little more items (like fruits or egg) to the breakfast, but still it was very much OK when […] I was present. Plus a indoor vending machine for chips, soft drinks or juice will help for late night requirements. Pročitajte više

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the carpet was dirty, and the baseboards thick with dust. The bathroom lighting was dim. The "vallet" parking took way too long and the attendant drove onto a piece of plywood so the wheel was off the ground.

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Rigid check in after 3 PM, entrance is horrible and dirty, The location is in the middle of bagging homeless people. The alarm clock didn't work and the front desk forgot to wake me up to catch a flight.

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The neighborhood is horrible with addicts and homeless in high numbers. The guy working there was great. He gave a lot of helpful information on activities and sites in the city except for one off hand comment about people from Texas. Do you know how many people live there? They're not all the same. Trust me. The floors were all horribly dirty but the […] sheets were clean. It is small but we weren't in the room enough to care. Parking is $25 and it takes FOREVER to get your car. Pročitajte više

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Front desk staff extremely helpfull and friendly. Located within blocks of the 5 star hotels.

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Hotel was very pleasant and staff were excellent. Excellent Indian restaurant/take away at the ground floor of the hotel. Only drawback is the hotel is bordering on the Tenderloin district and there are dodgy looking characters hanging around the streets. I would consider staying there again, however would look at other hotels a little further away […] from the Tenderloin. Pročitajte više

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Cheap rates, but you get what you pay for. It's right on the edge of a very sketchy neighborhood. I'd find a hotel a couple blocks east of this one the next time I go to San Francisco.

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As titled the location while good during the day at night whole different story. The noise from the streets was terrible and there is a soup kitchen across the street from hotel. All night yelling and screaming from lets just say people you do not want to be around. After screaming arguments from the street level and seeing drugs being passed around […] I was ready to just leave. The room was so small unlike in the pictures that when you opened the door to the room it almost hits the bed.. Yeah that small. I would not recommend this hotel and that is not even talking about the smell of urine in the hallway.. Not a place to stay . Pročitajte više

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