Dream Castle Hotel at Disneyland Paris - Aulnoy

Recently stayed with husband and 21 month old daughter for 1 night at end of holiday. The room was an excellent size, but the hotel itself is looking very tired. The pool was freezing, and the changing facilities were pretty grubby. Buffet dinner was very poor for the price - €29 per person. The food is fine if you like fried stuff...not suitable for […] a young toddler either, which was surprising in a family orientated hotel. As for breakfast-yuk!!! Food was terrible, service non existent, and the restaurant was dirty. Not a pleasant experience. Pročitajte više

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Excellent hotel and very good breakfast, hotel so big and beautiful only 5 minutes ride to the main attractions. Will stay again. Thanks.

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The hotel is fine, the drinks are rather expensive, but I guess its the same anywhere in this area of DisneyLand. There are various childrens things i.e carousel, childrens football tables etc, I think its a little mean to have to pay for these.

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Not a dream castle. First impressions disappointing, large foyer with very unpleasant smell, but rooms well set up, bunk bed had curtain across which meant room lights could be left on without disturbing children in the evening. Breakfast ok, evening meal disappointing. Pool small but empty and a nice escape from eurodisney.

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Enjoyed the stay, every thing was comfortable, Good service and helpful staff. But it looked a but dated. Didn't feel like a 4 star hotel. Will try them again if we go back to paris.

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My friend and I stayed here for 2 nights from 14th- 16th April 2013. The check in was fast, there was somewhere to store your luggage too as our room wasnt available straight away. The staff spoke good English and were very polite. The room was nice and big with a big enough bed and good sized bathroom. The toiletries in the room were a lovely touch […] and smelt amazing!! The hot breakfast wasnt great but there was plenty of cereal, toast, hot drinks and fruit drinks to keep us satisfied! We used the jacuzzi which was lovely, would of liked to of used the spa but it was a bit pricey for us! Overall it was a lovely stay and I hope to return one day. Pročitajte više

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The hotel when we got their was overrun by about 4 schools of secondary school you couldn't move it was like going to school for the duration with hardly any teachers around. Requested air conditioning fixed & other maintenance done in room but it was not done & food very expensive. On positive note great location for parks & great luggage transfer […] service to station for a very small fee. Pročitajte više

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Hotel was completely understaffed for the amount of people that can be accommodated in the hotel. There were always ques at reception. There were ques at the breakfast area. Ques at dinner time. The wifi was not working. The room service took 75minutes to get to the room. Rather try one of the other hotels. For a 4 star hotel and the price you pay this […] hotel needs to review their quality of service. It is well below standard Pročitajte više

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Not a four star. Food was aweful, service poor, room not standard. Breakfast aweful. Not stay again

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Hotel was really great but getting to the Disney park was a challenge, you get the free no.54 bus from outside the hotel, we are the last stop of 5 hotels in a row which the bus accomodates so you can't get on it!!!! you wait for up to an hour or more and then it's a real push getting on..... getting back is just the same. Each of the seperate 5 hotels […] for this 54 bus needs it's own transport. This was a real downside to booking this hotel. Pročitajte više

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This is not a four star hotel. It is very basic and unfortunately the front desk staff were appalling (except for Cristina and the breakfast manager)! We had to wait 20 minutes to check in because of lack of staff. The breakfast was OK but after 10.15 there was no cereal or bread! The evening meal left a lot to be desired. Decoration is far from dream […] castle like! To complete the nightmare when I took my luggage down at 10.30 to get the Disney Express service to the station the rude girl on the desk told me I was too late even though the sign in front of me said that the service was available before 11am! At that point I am afraid I adopted her attitude and that seemed to work! Oh and finally, there is "complimentary tea and coffee" in the room but beware, there is enough for 2 cups (at the most) and if you want a refill of the tray during your stay you will have to pay for it!!! Come on Dream Castle, pull your socks up! If you can afford to then stay at the Disneyland Hotel where the staff smile and the food and ambiance is truly good. I resented paying £700+ for 3 nights to stay in such a poorly run hotel. Pročitajte više

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Rooms were excellent for families with large and comfy bed. Drinks and food within hotel was expensive and quality of food at breakfast could have been better.

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The reception area was lovely. Rooms were dark, un clean. Our room smelt of toilets. Breakfast really bad. You have to pay 6euros a day for the tea and coffee in your room to be topped up. It's only free for your first day. If you go swimming towels are 2 euros to rent. There was water leaking through. Roof on 5th floor. Everything in hotel is […] very expensive. Pročitajte više

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Overall the hotel was very nice, staff were pleasant but the breakfast was its downfall, food was cold and of poor quality. Would stay again but would go elsewhere for breakfast.

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We had a pleasant stay and the staff where very helpfull.

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This was a good value base, with an excellent breakfast. Frequent shuttle bus, pleasant grounds and friendly staff. Expensive food and drink, but this is the case everywhere in this location.

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Hotel was very close to Disney and there was a shuttle bus that took you to the park every 15 mins, so very convenient. We stayed on a half board basis and the breakfast and dinner were very good. The rooms were very clean and even the bed was really comfy! Would definitely return to this hotel if I was visiting Disneyland again.

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The room was unclean on arrival. I complained about this on the first night and cleaners were sent to the room however instead of cleaning it they just made the bed and refilled the tea and coffee. I complained again and again cleaners were sent but failed to clean the room. The food in the hotel was disgusting and massively over priced with a bowel […] of pasta costing 21 euros. We decided to use the swimming pool and again the area was un clean with pools of water all over the floor which my 3 year old slipped on twice. We had a very disappointing stay with no recompense for the room being uncleared from previous guests. We even found a comments card on the dressing table from November 2012 which was 4 months prior to our stay. There was mould on the extractor In the bathroom and the patrician curtain on the children's beds was hanging off with what looked like yoghurt splattered all over it. Thick dust on top of the skirting boards and stains all over the carpet and chair. Would not recommend to anyone and would never stay here again. Pročitajte više

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Our biggest complaint was that there weren't microwaves in the rooms. Considering the majority of clients have young children, microwaves would be helpful for heating up baby bottles and light snacks. We weren't able to heat up the milk for our 6 month old. Also, for what you get, the hotel was over priced - but it is Disney, so they can charge the […] big bucks. The evening buffet was extremely over priced and wasn't all that great. Finally, be aware that a lot of people travel there in groups. We were across the hall from a group who were occupying 4-5 rooms side by side. They pushed the lock latch across and then went from room to room, with the doors banging behind them all night, every night. Because the doors were left "open" their young children were running up and down the halls until well beyond midnight, leaving a trail of crisps everywhere they went. I'm positive they must have brought cooking devices with them because it smelled like food was being cooked in their rooms. On a positive note, parking was included, the shuttle bus was great and the people working at reception were very nice. Our three year old lost his beloved stuffed toy and when I called reception, they had it in Lost & Found. They were wonderful when he went to the desk to ask if it had been found. Last but not least, I don't recommend going to Disney during the Winter months with really young children. It was really cold and turned out to be an expensive and cold weekend. Pročitajte više

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Not your typical European hotel which was a plus. The room was large, the beds big - my wife and I shared a family room with our two teenagers (in a bunk bed) and all were thrilled. My son said this is just like US hotels! Great breakfast in the morning - shuttle bus to Disney. Everything was great except that the hotel staff in the restaurant were […] less than happy... maybe it's the French economy? Pročitajte više

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We absolutely loved this hotel, the rooms were spacious and comfy, the kids were taken up with the bunk beds! The shower was powerful and coupled with the L'occtaine products it was difficult to get out of!! Reception was bright and welcoming, the only comment I would make is that it is full of €2 rides to lure the kids!! The shuttle bus was regular […] and quick. The pool and spa were a very welcomed added extra, although the pool was a little chilly. Breakfast was delicious, a lovely continental breakfast with the added bonus of sausage, scrambled eggs, beans and potatoes. I would not hesitate to go back to this hotel! Pročitajte više

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Last time I stayed in this hotel it was good. However, the service has detiororated and does not represent the image of Disney. Be prepared to wait to be served with any query whether there is a queue or not! Real shame as this could be a fab hotel but is let down by poor leadership.

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Nice clean hotel only let down was very expensive to eat or drink there example for 2 adults and 2 kids an evening meal and a drink each cost €110 equivalent at the same exchange rate to £110. So beware if you go to take plenty of money.

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This is the third time we have stayed at this hotel as we really do like it. Our only negative comment from our last visit was with regard to reception. We arrived at the hotel at approximately 19.40 and didnt get into our room until 20.35. Again in the morning when we tried to check out we just gave in and posted our key. There were plenty of reception […] staff on duty but they did not seem to know what they were doing. leaving customers very frustrated. Pročitajte više

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Excellent hotel, brilliant for Disney with a free shuttle service running to and from the park every 20 minutes. Very clean, adequate swimming pool and decent facilities. The only fault; housekeeping continually failed to replenish our tea/coffee/milk, and even failed to give us new toilet rolls on our last day! Other guests reported they did not […] have these problems so we were possibly just unfortunate. This doesn't detract from a great stay, and we would definitely recommend this hotel to other visitors to Disneyland Paris. Pročitajte više

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I would stay here again. Hotel in good condition although pool was tiny and cold and changing rooms a bit chaotic. Staff friendly, food good, wine all Austrian and astronomical in price. A pleasant stop over before checking into a Disney Hotel.

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Dissapointing, Good location, thought we would stay off sight from Disney this time and get a 4star hotel. But this hotel is far from 4star!.. Shuttle bus was regular& quick. But hotel staff especially reception staff were very poor... No knowledge, not helpful and rude. Asked for milk in rm twice to never receive... As they only left 2tiny sachets […] for 4of us... We got extra the next day for the cleaners to then take them away when we went out!! On last day cleaners kept helping themselves into our rm!!! To try& clean it when check out isn't until 12... They disturbed us from 9-12... Food was appalling.. The only half decent thing to eat was toast&peaches... With a busy day ahead in Disney not a good start to the day, even tea was dish water... It served a purpose but it is not worth paying for 4star hotel when going to Disney. Pročitajte više

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The internet too slow , bad breakfast , no porter for bags , small rooms .

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We decided on a last minute break with the kids. We stayed for 4 nights and though this to be a good place to do Disney as well as travel into Paris for two days. The hotel is very clean and very convinient to get to Disney and the Train station using the free shuttle service which run every 15 minutes till mid-night. The rooms are spacious (we had […] two interconnecting family rooms) and each room can very comfortably take 4 people. We had inclusive breakfast which got everyone off to a good start on each day. I can get busy but if you arrive early or towards the end, it is quieter. The choices include a combination hot food and cold meats, fruits, and a variety of breads, spreads and cereals. The staff were always helpful and polite. The hotelshould be a serious consideration for anyone wanting a disney break but with frequent and easy connections into Paris. The only tiny irritation was that the free wifi was often slow to the point of being unusable. If they got this right, it would be perfect! Pročitajte više

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Apart from the time taken to check in this hotel was brillaint. Close to disneyland with a free shuttle, clean and tidy rooms, breakfast buffet was very crowded but it you get up early or wait till after 9 there is no queue. would recommend this hotel to couples/familys

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It was just ok

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It looks as it does on Internet unlike some hotels you can visit Location was perfect. 5 mins shuttle bus ride to/from Hotel/Eurostar train station & Disney entrance throughout day & night. Complimentary shuttle bus Theme of the hotel & facilities were great for families Family room perfect for family of 4 - great fun & good layout.

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The hotel was very nice, clean and set up to give the all Eurodisney experience. The staff were friendelly but the food was not good, very expensive and not quality for money.

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Great hotel for children. However - although you expect Eurodisney to be expensive,, to be charged 7.50 euros for a small bottle of apple juice, 8 euros for a glass of wine and 21 euros for a sandwich is quite outrageous. The hotel is very clever as its clientele have absolutely nowhere within the hotel or the environs to purchase a snack or drink other […] than from the restaurant (or room service). The games machines within the hotel all cost 2 euros to operate which becomes prohibitive. The food at the park is equally expensive and the queues can be quite overwhelming. There is occasionally a problem getting on the shuttle bus outside the hotel to go to the park as the hotel is the last stop. We had a wait of an hour and twenty minutes on the Saturday of our four days there. Pročitajte više

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Hotel staff were very friendly. They all couldn't do enough for you. The rooms are very clean and of a good size. We had the bunk beds in our romm which the kids loved. The indoor swimming pool is very good and a nice way to relax after the parks. Food was very good in the hotel. If i ever come back i would stay in this hotel.

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Excellent hotel with spacious reception areas, comfortable seating and snack facilities. Very well kept and tidy even though busy with families and children. We were given a room promptly, even though we arrived several hours ahead of check-in time.The room was beautifully appointed and comfortable with great mattresses on all the beds and l'Occitane […] products in the bathroom. We all slept really well and there was no problem at all with any noise. The buffet breakfast was of excellent quality and offered a very wide choice for all tastes - fruits, yoghurts, cereals, meats, cheeses, hot dishes, croissants, breads, hot and cold drinks. Absolutely lovely. Items were frequently replenished and tables tidied promptly. We would have made more use of other facilities like the bar, which looked attractive but unfortunately I had my purse stolen at Disneyland so this wasn't possible. Staff were courteous,efficient and helpful and were able to book tickets and taxis which saved any bother. I would very happily stay at this hotel again. Pročitajte više

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A great place to stay when visiting Disneyland. Great broom, staff and service. Breakfast if spot on and free bus link to park works well if a bit busy !

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Hotel was 4* but some marks on bedroom carpet and some mould marks in sealant around bath ( only minor). Cost of coffee / drinks in machines / bar were very expensive in some cases double what we'd pay in UK. Kids entertainment in lobby expensive ! The need to ay extra for towels at sauna etc.. Breakfast had plenty of choice for all on a buffet style. […] Only minimal ques in a morning. Quality was lacking though with cold sauté potatoes, tasteless scrambled eggs and re- heated beans, sausages poor quality. Good location if Disney with about 10 min transfer time by free shuttle bus. Two wired computers of Internet access (free) but only one working and with only minimal free Internet access 512k !! Or paying for unlimited it restricted you somewhat. Easy check in / out although they take your credit card details on check in !! All in all a good hotel and would stay again not quite 4* though more 3* to 3*+ Pročitajte više

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The room service quality of food and menu was very poor. Long waits for check in as well .

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Very basic, definitely not a 4star! The pool is very small, very cramped. The restaurant buffet was expensive but nice. The bar only has a few options for food, very overpriced for what you get! Rooms are big and clean. Some staff aren't very helpful! Would not return. Pretty hotel but there's nothing around it apart from Disney. You're pretty much […] stranded and forced to pay for overpriced crappy food and drink! Pročitajte više

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Excellent hotel. Loved the bunkbeds! Just a shame it's not an official Disney hotel.

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Unkept, inadequate service, rotten food, not 4 start in my view.

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Very nice hotel. Comfortable, child friendly (as you would expect from location) and clean and well looked after. We had a family room which was excellent with a queen sized bed and two big bunk beds all in the castle theme and high quality. The only drawback I found with the hotel is the 54 Disney bus can be very busy and you are not guaranteed to […] get on it at the first attempt as it serves several hotels. However, if you have driven or have a hire car the key cover gives you free parking at the parks which saves the scrum for the 54 after Disney dreams finishes. Pročitajte više

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Do not stay at this hotel. So many things were wrong and staff are rude and miserable. Things that were wrong - transfer was late for collecting - check in was a joke, queues, rude staff, no organisation - no cot for daughter - safe did not work - heating did not work and had to move rooms (no help offered) - lunch for kids was non existent - 'shuttle' […] is a joke we ended up getting taxi - checked out of room before we had left so had to keep going back to reception to let us in - not one single apology the whole time WILL NEVER GO BACK. PLEASE DO NOT WASTE YOUR MONEY (it ruined my 30th birthday celebrations) Pročitajte više

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The restaurant resembled a school cafeteria for breakfast. I know they're catering for a crowd, but it was dreadful The front desk staff were very slow and understaffed. The hotel is out of the way and the shuttles did not run regularly enough. The rooms were small

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The Dream Castle Hotel, although its not one of the main Disney Hotels, it is only 5 minutes away on the frequent shuttle buses. The hotel is huge, and its surroundings are excellent. Would definitely recommend this hotel, especially for the price compared to the main Disney hotels.

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Room is clean, big enough. You need shuttle to go disneys. Every 20 min yes there is a shuttle. don't think of internet connection. they say there is free wi-fi but it is very poor connection. breakfast is better than expected compared to other disney hotels. there is nothing to do around since it is in the middle of nowhere but few hotels. it is ok. […] if you spend whole day in park, eat at disney village and wait for the shuttle and sleep at the hotel. Not good to stay and check emails. Pročitajte više

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Nice room and comfortable beds. Children will love the decor in the lobby area. Very convenient for Disney, with frequent shuttle buses - though be aware that you may not be the 2nd stop as advertised. Different drivers seem to do the route in different orders. A few things made me a little surprised that it was a 4-star hotel: complimentary tea and […] coffee included a few sachets of each and two things of milk "for your arrival day" - 6 euros if you would like this refilled; 2 euros for a swimming towel, and whilst you could use the one from your bathroom, since only one towel per person, that leaves you with a wet and chloriney bathtowel; came back one evening to find no hot water when I wanted a shower; ceiling in our hallway was leaking in several places, with crates underneath to catch the water; fridge did not keep things cold, rather just slightly on the cool side, with no option to change the temperature. The breakfast was okay, not as good as some I've had but a reasonable selection of cereals, bread, cheese, meats, some hot food though not a great deal, and some fruit though mostly tinned. There was always a queue for reception/ information, and this was in low season. Nice swimming pool and games facilities for children (though at 2 euros a game, could easily get expensive). Overall not a bad hotel, but maybe 4 stars is a little generous. Pročitajte više

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