Mandarin Oriental Manila - Makati

Its years since my last stay at this hotel, but the service level is as high as ever

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Thoroughly enjoyed my stay at the Mandarin. The breakfast and the food I. The VIP lounge was really good, my main complaint is that the facilities are old and on desperate need of updating. I changed rooms 4 times mainly because of the bed and the standard of the rooms were the same no matter which floor I went to. The hotel corridors are not air conditioned […] so it felt hot and humid. The walls need painting and the rugs dirty. If you can see beyond that, you will enjoy your stay here. The pool was fine and the service at the hotel was to mandarin standards. Pročitajte više

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Surprised the Mandrin name has allowed this location to go so long without a much needed refresh. All drinks and food is quite overpriced.

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Nice hotel in reasonable location for shopping. Service met high expectations of the Mandarin Oriental chain but let down by dated decor in the rooms. Hotel is desperately in need of renovating. Personally, I would probably not return, although this may explain the reasonable room rates we paid. No WiFi.

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Great

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I like this hotel a lot. People is great, service is great, etc. one thing only and that is the hotel is aging and needs upgrades and renovation. There was kitchen smells coming from the air conditioning vents of my room at times and that is why I don't give this hotel the highest qualifications.

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The rate for the room was reasonable based on the hotel's reputation. The room was very large and clean; however both the room and the halls looked very worn and needed renovating. The food was extremely expensive at all of the locations in the hotel; however the staff was very friendly.

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The service is impecable -- staff are always smiling and helping. Though room is a little run-down as light control buttons for example are not working.

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We were feeling very refreshed after spending the nights in this hotel

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great staff, good location, nice room, expensive food and drinks.

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The service at Mandarin Oriental Manila was outstanding from start to finish. The staff were friendly, helpful and anticipated our needs. Unfortunately the condition of the hotel is surprisingly poor in some areas. The carpets on our floor and in our room were heavily stained, furnishings are outdated, and the walls in the corridors on our floor were […] badly marked and damaged giving a very run down impression. I would expect the Mandarin Oriental to better maintain the property and update it accordingly to match the high caliber of service. Pročitajte više

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This hotel is another that rarely lets you down. Its a great location for my business and the staff are very good indeed.

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It took a long time to book in, it is a long way from the Air port and no free shuttle bus, we had 3 rooms 2 previously booked, how ever the one i was in smelt of cigarette smoke, its a classy looking hotel, the plumbing was noisy during the night.

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Convenient, comfortable, walking distance to greenbelt..

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It is a older hotel which outwardly looks dated. But the rooms are big with plenty of space around a huge king size bed. Fitness centre was sizeable with good equipment and pool area was large and green. Plenty of lounge area to relax indoors. Overall a very cost effective hotel in the heart of makati

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Fantastic...great staff, affordable rooms, nice access to places like restaurants and malls

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the location is convenient but not as convenient as the Manila Pen or others. perhaps its because the lounge and lobby area are small but i found the security to be excessive like I was in a prison. it didn't make me feel safe but the opposite. it made me feel insecure. why so much security? considering the Philippine military are the only ones known […] to lay siege to Makati hotels, I don't really know what the excessive security was for. there was also a giant cockroach walking in the room -- nothing a slipper couldn't kill -- but which was unexpected for this hotel. disappointed that they charge for filtered water and wi-fi. Pročitajte više

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Nice hotel but but internet charges are too high. Most of their competitors are offering free wifi.

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Service is excellent, staff friendly. We stayed on the Club floor, but the rooms were a little "tired" and in need of a refurb. That is not to say it was unpleasant. Overall, would definitely go back next time.

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I've stayed at the MO for the last 10 years. It needed a reno 10 years ago and needs it more so now. I'm tired of supporting the property waiting for a change. I now recommend using other Makati properties unless MO becomes significantly cheaper. 5 star service, 2-3 star hardware :-(

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This hotel need a renovation badly, the tile is coming off from the wall and the facet are rusted the carpet smell bad and need to replace...

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the hotel is due for an overhaul but it is still comfortable and well appointed the swimming pool area is particularly good \service excellent because it s due a revamp the rates are lower and good value

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our hotel room was all right until the 3rd day, when the leak from the ceiling started pouring, early am of Sunday, i had to wait till am to report the problem. to appease us they transferred us to a suite on the eighteenth floor, the bedroom was okay, the living sofa needed some cleaning or reupholstery. I would rate it as okay , the staff were efficient, […] front desk people were nice but hard to understand at times I had to ask them to speak in tagalog. Pročitajte više

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I thought it was a great hotel.

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it is a nice hotel very nice staff...but the rooms are very old and dated

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Hotel is being upgraded. Paseo UNO for dinner is not to be missed. Most amazing buffet even better than Vegas. Great business center. Unique spa. Service is unparalleled.

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Not a bad room overall. There was a problem with the plumbing in the bathroom which took 2 days fix correctly. Other than that, the room was clean, the service is excellent.

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Totally fabulous. The staff greeted me by name from the moment I entered the lobby. My room was super. The housekeeping service was quick and always professional. The service in the restaurants was superb. The food was fresh and prepared with excellence. The presentation of the food on the plate and in the buffet was fantastic. The hotel has a shuttle […] to the train station and the mall. Pročitajte više

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The staff was extremely helpful and gracious. Although well maintained, the hotel is in need of upgrade.

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short overnight stay; but the rooms and hotel facilities are very out dated

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Have stayed in this hotel before and as before I was once again very pleased with the hotel and staff. A wonderful hotel!!

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The hotel service personnel would come in room without knocking. This happened three time in three days. I was told there was a special deal for the use of club membership but was charged differently at end of check out.

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Bit of noise caused by waterproofing work during the day. Fortunately my room was away from it. Room was clean and staff were very helpful. No free WIFI in our room Php1000 which seemed a bit high, however I managed to get a good signal for free in the top floor bar. Not a bad location 15min walk from Glorieta, but they do offer a free shuttle bus if […] you can wait. Pročitajte više

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This hotel offers a great overall experience, however the room was a little old. It is in desperate need of renovation. Nicely set up but very old feel.

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Booked this hotel from the recommendation of my family. Upon arriving to the hotel, staff was very helpful with the bags and the check-in was great. Going to the room I do notice the age of the hotel. Even though it does need more attention to maintenance (hallway lights burnt out, paint chipping, etc.) the room itself was in decent enough shape. Comparing […] the rates of what hotels are going at in my hole country vs this one, I must admit you really get more, especially the environment setting. We requested for King size bed but unfortunately the crew filming the new Bourne movie took over most of the hotel, so they did the next best thing, they've put together 2 double beds side by side, which really was no problem with us (our 2 infants sleeping with us). The food is great although a little pricey but really not much to complain in that department. Overall, I enjoyed our stay in the hotel and would definitely consider it again. Pročitajte više

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Had a bad experience with check in. Got to hotel at noon, check in was at 2:00, so we had lunch and came back. Staff was busy, so we went shoping and came back again. This time we were asked to wait in the sitting area, while the checked on our room. we waited 45 minutes, that lady never updated us. I went back to the check in desk again...finally 20 […] minutes later we got to our room, that smelled heavily of paint. we complained and the maintenace guy said it was an airfreshener (paint scented, i guess). we bith got strong headache, and had to go ask for another room. after we got in the new room everything was great. Just had a bad start to our vacation... Pročitajte više

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the rooms are old and outdated the pool is great

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We had a perfect stay at The Mandarin Oriental! Great service and very good location. You can walk to grennbelt and Glorietta shoppingmall or just take a taxi for aprox 100 PHP..

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I stayed for 4 days and my room was never cleaned.Cockroach started crawling into the tea making cabinet the floors were filthy and water was leaking under the sink and they never changed my beddings!

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You can tell this used to be a really great, fancy looking hotel. If you decide to stay, be prepared to lower your standards to accept that this hotel - especially in the guest rooms - has suffered wear and tear over the years. You cannot compare it or expect it to live up to newer Mandarin Oriental hotels. The service was also a little bit rough around […] the edges or stiff compared to other Mandarins I've been in. Could be a cultural thing or could be a lack of training. Polite enough but could learn a thing or two from the Mandarins in Hong Kong and Macau. I found the Mandarin in Manila was not as accommodating. Also, there were a lot of ants on the floor when I ate at their all day dining restaurant, Paseo Uno. Don't know how they got in but I feel they should not have been there since it is an indoor restaurant. It's still better than a lot of hotels I've stayed at - I'm just saying, don't expect it to be the same standard as other Mandarin Orientals. It's older, and it shows. Pročitajte više

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The stuff were very friendly and helpful, the hotel was nice inside but might need some liftup on the outside cause it lokks like it´s falling apart. However that´s not the most important thing. The breakfast was huge! There was everything and more! The poolarea was nice and clean. If i go back to Manila again I would choose Mandarin Oriental again […] ! Pročitajte više

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