GuestHouse Hotel & Suites Upland - Upland

The hotel had new nice bedding tv was outdated and slow would have been better with a microwave. Pool needed to be cleaned. Service was great. Staff was nice and friendly and loved noon check out

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Old & not maintained well. Cobwebs on the ceiling. Bathtub drain plugged. Advertised that they have a pool; which had garbage in it. They never cleaned in the 5 days we were there and it was beautiful, sunny and the pool temp was warm. Housekeeping was friendly helpful and quick to respond. They were the only good thing about our stay. We had requested […] a suite so we could cook a little, we received one with no dishes and were told that we had to supply our own. How is that helpful. Every other suite supplies dishes & cook ware. Pročitajte više

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Staff was great! Room was more than expected. Walking distance to restutaunts in a safe neighborhood. Quiet and clean.

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Bathrooms could use some work. The toilet was not working good. We whernt the only ones with that problem.

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We had avery pleasant stay. The jacuzzi wasn't clean but we were able to enjoy the pool. Hotel staff and service a 5!

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Shower Didn't Work In First Room. TV Didn't Work In Second Room. Witnessed Police On Scene A Minimum Of 3 Times Over 2 Days.

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Shower Not Working In First Room. TV Not Working In Second Room.

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Friendly service, nice rooms

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The rooms were great, but the breakfast was not to great. The restaurant attatched was delicious though.

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We traveled with our 10-month-old. We brought our own pack-n-play, they provided the sheets and pillow. The room was clean and nice. We have stayed here before (many times) because of the location.

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I will recommend highly your hotel...the surrounding area was very nice and many stores/ places to eat were around to benenfit our needs...Thank you

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It was nice, to be able to disconnect from the stresses of seeing my father going through lung cancer.

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Upon arrival. had to wait several minutes before someone showed up at the front desk. Bathroom tub was very slippery, otherwise all was very good.

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The room was not as nice as I expected but fulfilled my needs. The other tenants were a little scary and there was at least one police arrest.

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The bathroom had mold. The unit needs serious updating. The coffee is terrible. I will never stay there again.

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Checking in took longer than it should have, then the TV did not work. Continental breakfast was sparse, basic. Room was clean. Saturday night was a lot of late night partiers who woke me up a few times. Management was helpful with making up for problems. Front desk inexperienced, could not recommend restaurants. You get what you pay for.

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The staff was very helpful and friendly. Nice comfortable, not luxurious, but convenient and comfy place to visit.

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The staff was exceptional! My only complaints are that there was only one ice machine in the entire hotel. The bath/shower combos need serious repair. They look like they were retrofitted to make the whirlpool bath tubs into shower combos. The fittings in at least 2 of the rooms fall off if your not careful.

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the room needed fixing.

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All was well. Complimentary breakfast was nice to have before heading out to airport. Would stay at again. Thanks.

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no luggage trolly to help carry my stuff. Window in the bedroom didn't have a latch, so it could not lock.

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good location, decent service. However suite we booked seems a bit dated and the televisions and remote were in need of repair. Booked a smoking room and found no ash trays, had to have one brought up. okay otherwise.

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When they say......you get what you pay for it is true here. This is a cheap motel. There were mold in the tub and shower area. I did not take a shower there.

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The guy at desk was polite and professional... room was great. This was my second stay and both times I was pleased with all levels of service and rooms!

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I liked the hotel, the breakfast was poor.

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I only stayed one night, for the price I was surprised it was ok, my only concerned was that the bed had hairs between the sheets

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We were pleased with the price and our room was mostly clean. The grounds were rather run down or rather under-maintained but not because of the staffs effort. The maids carts were rolling back and forth ALL morning and the gardeners equipment began bright and early as well. I didn't expect a perfect room, the bed was clean, some channels were getting […] fuzzy reception. I remember thinking, this was pretty close to what I keep my house looking like...Then I went into the bathroom. Lets just say, a previous guest must have run out of toilet paper and used the back of the door to wipe his/her hands. As grossed out as I was, I don't suppose the back of the bathroom door is one of the places I would check in the short time they have to clean. We most likely will not be going back here and if we do, I will request to see the room before I check in. I will say the receptionist was very nice, the rest of the office staff...No comment. Pročitajte više

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My stay at this hotel was good, except for the washing machine did not agitate very well. Other than that it was pretty good.

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Everything was great...except air conditioning wasn't on when I checked in, and due to the extreme heat that day it to forever to cool the room down! The lady at the front desk was awsum by the way!

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The first room I checked into was disgusting. There were big holes in the carpet! The TV, and refrigerator didn't work. The window didn't lock. I requested to change rooms. I was given another room, and to my surprise, everything was new and refurbished. The hotel was in the process of renovating all the rooms. The bed was very comfortable! The neighborhood […] is not the best. Pročitajte više

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no too good in the breakfast area too old and darty.

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The girlfriend and I enjoy staying here whenever we feel the urge to run the Mt Baldy trails. Very conveniently located, nicely priced, and pet friendly to boot. Nice selection of food choices nearby (we found a fresh strawberry vendor), and a shady park right across the street to let the dog play and do her business. Not a 5-star in the least but the […] rooms are much better than other place I've stayed for much more money. Room includes a small kitchen and fridge as well. Being a short 20 minute drive to Baldy Lodge, I'll be staying here many more times in the near future. The only knock I have is the noon-time checkout as I would prefer a later 3pm so I can climb the Baldy summit and get back down for a shower before the drive back home. Pročitajte više

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The shower was not working and we were transferred to another room. The carpet was stained, couch was ripped, toilet seat falling apart. Continental breakfast consists of stale pastries, cereals and some fruits. What more can I say? The only plus side was it was cheap and the beds were comfortable.

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I was very disappointed with the online representation of the hotel and what it actually looked like. The rooms are very dated, sofa needs to be retired. My biggest problem was the fact that the shower did not work. We could not turn the water on in the tub. We had to use the sink to clean up and go to a friend's house later that day. No one at the […] front desk answered the phone when I attempted to report. Upon checkout, the front desk staff could not give me an answer as to why they did not respond to my numerous calls. Pročitajte više

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We will not stay there again. The description of the rooms on the site did not correspond with what is there. The front of the building looked fine but it was not a good indicator of what the rooms were like. There were dead bugs on the floor, the shower was scary and the bed creaked when you got into it. The gentleman at the desk was very nice but […] he had a hard time getting his superior off the phone even when he said he was busy and was checking in a guest. I would go a couple of miles over to Ontario if needing a room in the Upland area. Pročitajte više

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Nice area. Close to many shops and restaurants.

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Staff was rude And unprofessional

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