Best Western Hotel Villafranca - Rim

Hotel was clean and affordable! Great Location for sightseeing and transportation ! Also a very good value.

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Helpful staff, near Central Termini and subways, many nearby restaurant choices

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We booked this place at the last minute, because we were arriving in Rome a day earlier than expected, and our other hotel was unavailable. The hotel was an easy walk from Termini Station, and reception was friendly and polite. The room was very clean - our only problem was that the shower door leaked and flooded the bathroom. Otherwise, we were very […] comfortable. The Termini area is a bit of a walk from a lot of the major sites in Rome, but it's not terrible, and there is a metro stop very near the hotel that stops at the Colosseum. All in all, this hotel was a decent choice, especially at the last minute. Pročitajte više

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I am not one to write reviews, but I felt this had to be said to all those looking for hotels in Rome. The pictures looked nice......don't let it fool you. Though we knew staying in Europe the rooms would be small this is to be expected, and we also knew that we would over pay....however I have some expectations from a four star hotel and this was not […] it. The beds were terrible, the bedding was terrible and a comforter you would question even touching. The Bathroom was ok, but the shower drain did not drain well, so you had to keep putting the water on and off for it to catch up. Do yourself and your pocket book a favor book the less expensive hotel as they would be the same quality. Pročitajte više

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Proximity to train and subway was great. Hotel was a bit away from major attractions and restaurants.

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We stayed at the hotel for a week in July and our experience was amazing. As most people pointed out great location. Close to subway and train station is about a 10 minutes walk. The room was extremely clean. Good value. There was air conditioning that worked so we were very happen. The breakfast was very nice with some selected meats, pasteries, breads, […] cereal, eggs, bacon, fresh fruit, etc. I would stay here again. Pročitajte više

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The hotel is located around the corner from the Termini station in Rome. Considering that you can get a cheap taxi from outside the station all the must see sites are available quickly from here. Also the surrounding area has Rome style restaurants that offer the safe feeling of people eating on the streets late at night. The hotel itself for the price […] is what you would expect, good and the staff attended to all my requests. Put simple I have travelled globally, the hotel has a decent tv , free wifi, good bathroom and cheap price for all. At the end of the day if your staying in the hotel room as would your living room at room there is no point in visiting this fantastic city.. I would definitely stay again... Pročitajte više

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The area it's ok, close to the central station and the subway. The room has enough space, it's quiet, but has a little old style air about it. The breakfast it's medium, too many sweets, little food.

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We had a room on the 4th floor and faceing the court yard. It's quite and clean. Staffs are polite and freindly. There are lots of restaurants around.

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The hotel was very nice, but the bed was as hard as a rock! Other than that, it was very nice and the complimentary breakfast was outstanding ..... especially for Europe. Bus and metro were very convenient so it was easy to get to all of the major tourist sites. Would probably stay there again.

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Overall, we were pleased with the hotel. It had a great complimentary breakfast in the morning, and access to wi-fi, which were two of the most important things for us. It was farther away from the main sites, but the metro stop was just a 1 minute walk, and termini station was a 5 minute walk. Good restaurants were just around the corner, and the neighborhood […] seemed safe. The room itself wasn't horrible, but wasn't great. The bed was rock hard, and the carpet was dirty, but the bathroom was nice. Others in our party had rooms with wood floors. We didn't spend much time in the hotel anyways, so for the price and the amenities, we think it was worth the stay. Pročitajte više

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the room they gave to us was terribly small, dark and claustrophobic. it was like a nightmare.

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We enjoyed our stay in this hotel. The staff were nice and it's a big plus that they can speak English. It was nice to have an all you can eat breakfast. They have contracted an Italian guy to valet, whom you pay cash when you check out. They listed it as 27 Euro a day but that's the minimum. If you brought your typical American vehicle, which is most […] likely an SUV or a minivan, you'll get charge more. The room was very clean, though the hallway smelled like dirty bathroom (don't know why). The rooms are set up with twin beds, which are put together if you request a double bed. The location is great! It's close to most things you want to see in Rome. The main terminal (which is a train and metro stop), is only a few blocks away. There's also a bus stop a block away from the hotel. This bus stop is convenient because there are few bus lines that stops by it. The neighborhood offers a great array of various places to eat. We felt safe walking the alleys with our children. There is also a grocery store a block away, which is great if there are things you have forgotten or need to go to a supermarket for. We definitely enjoyed our stay! We would stay there again!!! Pročitajte više

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Nice hotel but room was small and elevator was tiny. Trying to get luggage up to room was hard. Also bar was silly and closed to early. Breakfast was great but way too much going on while we were trying to eat. It was a free for all instead of a nice start to the day.

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If all you want/expect is a clean room in a hotel located close to the railway station, you wont be disappointed. If however you think that for this price you should have a little more than the bare minimum, go elsewhere. The staff are surly and for breakfast the fruit comes from a tin and the coffee from a self-service machine. To provide virtually […] undrinkable coffee in the country of Illy,Lavazza and Segafredo is particularly unforgiveable!! There are plenty of hotels in the area; my advice is to choose one of the others. Pročitajte više

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This isn't a terribly fancy hotel, but it actually exceeded my expectations (relative to what I paid). The bathroom was quite spacious and in good condition, and even the bed was fairly comfortable, though it looked pretty old. My main complaints were that the air conditioning didn't work -- this wasn't a huge issue since I happened to be there on a […] relatively cool night, but I could easily see it being a problem for others who were less fortunate -- and the front desk service was a little abrupt. There was also no wi-fi available, which is something they should remedy. Also: the neighborhood near the train station isn't great at night, so bear that fact in mind if you're coming in late (as I did). At least the streets on the north side of the station (where this hotel is) seem to be better than the ones on the south side (where I first exited the station). Pročitajte više

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We picked the Best Western for its location for our last night in Rome upon returning from a cruise. It's close to Termini Station so we had a choice of metro or shuttle bus to the airport. The staff was helpful, and a nice continental breakfast was included. When traveling Europe in summer, its nice to have a lift (elevator) and air conditioning..I […] would recommend this hotel. Pročitajte više

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We stayed here in July 2011. The hotel is convenient to central Rome, The Metro and Stazione Termini. There are lots of restaurants nearby however it can be very noisy at night. There is lots of street noise from time to time however it is Rome so, it can be noisy regardless of where you stay. The hotel staff is friendly and very helpful.

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On our honeymoon and first trip ever to rome, We were expecting more than staff that rolled there eyes at us and seemed inconvienenced when we spoke to them, even when we said hello to them in passing they chose to ignore us.. The Staff and management need a good reality check on what customer service means..

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Quality of service in Italy is not the best, but some of the in the front desk are cero friendly.

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The front desk were not very helpful when I asked about wireless service which did not exist. They suggested the televison internet which did not work properly. The front desk seemed to be more of an obstacle then a solution to my concerns. Was given misleading information on alternate wireless availability in the neighbourhood. Would not stay here […] again. Pročitajte više

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Good hotel, good location. Nothing fancy and don't think its a 4 star hotel. But in Rome its a safe bet in that price range. Only one complaint, the bed wasn't the most comfortably I've ever slept in!..

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The hotel is very close to the central station, just few blocks away. We also had a small grocery store around the corner. Lots of restaurants in the area. Very close to the metro, though we did not use it. Walking around Rome is a wonderful experience. The hotel was very nice, safe, price was reasonable, breakfast was included. The only dissatisfaction […] was we got different room from what we had booked. Also, requested an extra towel, which we never received. Overall, it was ok. Pročitajte više

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THE AIR CONDITIONING DID NOT WORK, WE REQUESTED TEA MAKING FACILITIES WHEN THEY FINALLY SHOWED UP,THE FRIDGE DID NOT KEEP THE MILK FROM TURNING. IT WAS STILL IN THE ROOM AFTER THE ROOM WAS CLEANED, THE ATTITUDE OF THE YOUNG LADY AT RECEPTION WAS POOR, IT WAS TAKE IT OR LEAVE IT, AFTER A COUPLE OF DAYS PUTTING UP WITH THIS POOR CUSTOMER SERVICE I REQUESTED […] ANOTHER ROOM, THE CUSTOMER SERVICE LADY WAS VERY GOOD SHE SAID SHE WOULD ORGANISE A DISCOUNT. HOWEVER LATER THAT NIGHT WE FOUND THE TOILET DID NOT FLUSH PROPERLY, BY THIS TIME WE WERE EXHAUSTED AND AT OUR WITS END AND DID NOT REPORT THIS LAST PROBLEM. Pročitajte više

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The only thing to consider is Via Villafranca is only a block street, so it's difficult to find it in the maps, but once you get there, only 5 streets from Termini and you have access to all public transportation you will need.

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This hotel was perfect. We chose this hoping for a clean, decent place that was a value for the money. We got what we wanted and more. We had everything we needed, breakfast, nice room, wonderful staff that spoke english and where extremely helpful and the location was ideal - two blocks from a metro stop and 15 minute walk to Termini station. The room […] was lovely, but small as they tend to be in Europe and the street was noisy - welcome to Rome. I don't think there IS a quite street! This area is very accessable for getting around and is an okay area to be walking in at night. Overall my friend and I (two women) felt very welcome and safe at this hotel and location. There was a very nice restaurant across the street and several in the area. There is a laundromat with internet access just 1 1/2 blocks away as well as several ATMs in the area. If you are like us and don't plan to spend your days in the hotel but want a clean, safe place that meets your basic needs, this place is perfect. Pročitajte više

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The three of us stayed at the Best Western Villafranca for three nights. Pleasant staff at the front desk. The room was comfortable and clean. Unfortunately no WiFi and the breakfast room was a bit small for the number of guests in the hotel. As for the location ... within walking distance to the train station and many great restaurants.

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We found the hotel to be an excellent choice. The staff were helpful, the breakfast was very good, the location was OK and it was great value for the price!

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Our room was spacious all things considered, the neighborhood was quiet, close to a subway, and with food and a small grocery store near by. I can't remember how we found this hotel while searching, but I would strongly recommend it to anyone closely budgeting their trip to Rome. Oh, and the breakfast was spectacular, too.

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The hotel was very clean and the breakfast was great. The breakfast staff was very helpful and the reason, I believe, this hotel has a 4 star rating. The rest of the hotel -- NOT 4 star. I did not think the front desk was helpful and the room was extremely small (the worst I have seen in all my european travels--my family all lives in Europe so travel […] there quite regularly). It was convenient to the trains and the metro, but there was nothing else in that neighborhood. For young travelers (we are a couple in our early 30s) I would not recommend this location. I loved Rome, but would definately pick a different location next time around. You can find just as nice of places in areas that you would much rather be in for similar prices. Pročitajte više

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The Villafranca is really handy for the Metro and the main Termini station, which makes getting to the historical sites really easy. The rooms were very clean and comfortable. Breakfast was fine, with plenty on offer. Overall, a practical choice if you're in Rome for a few days.

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This is a great place to stay if you are looking for convenience. We arrived very late in Rome and were able to take the train straight to Termini and then walk 8mins or so to the Hotel. The hotel is officially 3 star and I think that is accurate. Lots of choice at breakfast...not great quality but very acceptable. The room was fine....we were out and […] about all day and evening so the quality of the room/facilities was not too important. We were in Rome from Friday night to Sunday evening so it was the perfect place for a fleeting visit. Would stay there again if in Rome for a short trip. Pročitajte više

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The tub doesn't drain and you have to pay 18 euro a day for TV and Internet. The A/C was broken and in spite of several requests, no one fixed it. The pizza place right next door is great and cheap. Its an ok location, but I would go somewhere else the next time I go to Rome.

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Excellent accommodation. Very clean and tidy. Excellent food

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Almost everything about the hotel was fine.We had stayed there previously and had been happy to return to it,mainly for the location.The room ,this time was about half the size of the one we had last time,but it was mainly ok.There was no bath and the shower cubicle was too small.There was only one socket in the whole room,which had a table lamp plugged […] in.This made it difficult to plug in the kettle,when having tea or coffee.There was a problem with an overhead light which kept on lighting up during the night when we moved in the bed.I told reception about it next morning and the lady said she would get it fixed.However it was the same that night.On the last night I did some switching on and off various lights and that night we got darkness when we wanted it. The staff in reception during the day were pleasant and helpful,but the guy in the evening was grumpy and unfriendly ,as he had been the last time.He would certainly not attract business. Breakfast each morning was good,plenty of variety,juices,cereals,fresh fruit,cheese,cold meat and cooked bacon,sausages and scrambled eggs.These could have been warmer.There was a good selection of beverages. Anyway we decided to make the most of our break and not to let small problems irritate us and spoil our visit to the wonderful city of Roma Pročitajte više

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Nice hotel! Good location, comfortable room and bed, generous breakfast. The fake parquet flooring in the rooms (a la IKEA) is quite tacky though and was warped. Great value overall, would definitely stay here again. The one negative, I wish the front desk staff smiled or said hello or booh or baah or anything - they were just so indifferent and di […] sengaged. Pročitajte više

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Best hotel experience in this price range in all my travels to Europe. Decent size room, modern accessories, full breakfast buffet including eggs, cereals,cheeses, variety of breads etc.,, air conditioned, 2 elevators, TV and more. Staff very helpful. Ask at the desk for any help you need - how to get to anywhere, where the nearest supermarket (2 minutes). Location […] is 8 minute walk to Termini rail station. A Metro station is about 3 minutes . Bus #492 which goes to most of the main tourist sites is 2 minutes. All in all this was a great value. Particularly nice was the fact that we could easily return to the hotel for a rest in the afternoon before going out for the evening. Very important in the heat of a Rome summer. Buy a 3 day Roma Pass if you plan to visit the Coliseum - it allows you to pass the long lines. Pročitajte više

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I picked the Best Western Hotel Villafranca in Rome based on the proximity to the main train station, the chain affiliation, and the price. The hotel is about 4-5 blocks away from the train station and is convenient to most sites. It has a rather small front entrance and if you aren't careful you might miss the small Best Western sign. It helped to […] look on Google Maps to get a preview of the front entrance. Everyone on the hotel staff I dealt with spoke English. The front desk helped me out on a few occasions. The room rate was very reasonable, and it had a working AC unit (very important during my July visit!). The one downside of the room was the shower, it was a small corner stall with 2 overlapping doors with the opening in the corner of the stall. I think some larger people would have a problem trying to use this shower. The breakfast buffet was good, lots of variety with eggs, sausage, bacon, fruit, cereal, breads, coffee, juice, and so on. There are a few resaurants and eateries within easy walking distance to the hotel. Overall I felt I got good value for my money. Pročitajte više

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