Protea Hotel Balalaika Crown Court - Johannesburg

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Looks like it used to be a great hotel but is starting to deteriorate! There wasnt enough signs to direct us to our room, you get out of the lift and there is nothing!

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I found the staff, especially the concierge, extremely helpful in booking tours, mailing postcards, and getting a shuttle to the airport. The hotel is in a pretty safe neighborhood, very close to the Gautrain station (and the hotel has a shuttle to the station once an hour for free). Breakfast was great, and the room was comfortable and in fairly good […] condition, although a little bit old. I would definitely stay here again. Pročitajte više

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I think that the hotel needs to do something regarding pigeons that come through the doors while dining. I found pigeons on the buffet table. Very disappointed!

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Get a room with the new aircon units. Old ones silly load. Food good. Service polite. Location excellent. Highly recommended.

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less expensive option but still very nice; shows a little wear in the cabinetry in the rooms. Breakfast very good. Excellent restaurant for dinner attached: The Bull Run, steaks. Clean. service excellent. Felt like smart choice.

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Good location, excellent staff, would highly recommend

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My main complaint is: our room was not ready for occupation at 2pm. This delay caused a delay in my arrival at personal engagement that evening.

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This was a great hotel for a great price. The staff greeted me warmly and promptly. Each time I came near to the front desk I rarely had to wait before I was recognized and my needs were taken care of. The only thing I didn't like was that the hallway smelled like smoke. Nevertheless, I would definitely stay there again.

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WE LOVED THE LOCATION. THE STAFF WERE FRIENDLY, AND VERY HELPFUL. THE BREAKFAST WAS WONDERFUL.. THE MENU IN THE BULL RUN WAS CRYPTIC!!!!! ONLY FOR THE ASSISTANCE OF A MEMBER OF STAFF WE WOULD BE STILL TRYING TO DECIPHER IT. WE DID HAVE A LAUGH THOUGH ABOUT IT ALL. THANK YOU FOR A GREAT STAY. WE HOPE SOME DAY TO BE ABLE TO RETURN.

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Good hotel, well located only downsie was the 100 mb limit on wifi

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It was fine in all but tewo rerspects: At check-in my reservation details had become garbled 6nights had become 5 nights and I was asked to pay for breakfasts. Secondly, there was noisy drilling adjacent to my room as builders replaced air-con units. Very unsatisfactory, hence the ratings given above.

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Extraordinarily beautiful grounds, excellent service, excellent food .... What more could you want? This was the first stay here for my wife and myself - and although we travel internationally extensively, this hotel has jumped to become one our favourites anywhere!! .Being just 15 traffic-free minutes to the airport via the Gautrain (which can also […] take you into Johannesburg) is yet another bonus. We will specifically plan our return trips to South Africa to allow us to spend more time here! Pročitajte više

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Very close to other hotels fantastic restaurants and Sandton City.

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The hotel is located in Sandton and only a short walk away from the main shopping area, which was nice. The staff was very friendly and the breakfast buffet was had quite a bit of variety. My biggest concern with the hotel was the temperature of my room. I guess that I must have been above the boiler room because my room was so hot. The A/C unit didn't […] work very well and even though they replaced the entire unit (!) it didn't improve much. The outside temperature was cool enough for me to leave the window open but since I was on the ground floor I didn't feel that was an very safe option. In addition, while the room was listed as smoke free, it was easy to tell that at one point it was a smoking room. Pročitajte više

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always comfortable, the breakfast is nice full of options, the staff are very friendly and the hotel is worth the 4 stars.

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As always a very pleasant experience. Only downside would be the fairly normal delay to receive attention at reception - a reflection on how busy the hotel is! Once attended to the staff are most obliging.

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Good comfortable hotel but needs a little improvement in cleanliness, bath tub was not very clean.

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Enjoyed my say, I am a regular at this hotel; good with the family as there are 2 pools and open areas.

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Very pleasant.

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It was ok, rooms were stuffy and air con noisy. The distance to sandton Mall too far ( advert had said only 600metres ?????. Would not stay there again, nothing major wrong, but just average.

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A little bit of old colonial South Africa is still alive at this pleasant hotel. A fabulous full English breakfast was included, comparable to anywhere in the Great hotel at a reasonable price.Last of the fabulous colonial hotels in South Africa.The staff were fantastic and the cook ,Catherine makes the best breakfast omelette. the front desk is friendly, […] but we're always quite busy and service could have been a bit faster at check in and check out. The area is close to Sandton City shopping and is quite safe to walk there with a few security guards around all the time, even in the evenings. This hotel is a hidden jewel and is highly recommended, I will visit again when in SA. Pročitajte više

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Best old fashioned hotel for thouse who prefer colony style and don't believe in skyscrapers. A place where one can stop the time inspite of Internet onset.

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Overall my stay was pleasant.

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At first I had problem with the room lock, when I swiped my card in to open my room it would not allow me in .I then went back to reception which is far way from the rooms and they checked it out and told me it should work fine,went back to my room and struggled with the lock, it then opened after a good 5 minutes.The next day the lock would not allow […] me to my room, and reception tells me it is fine and they will send maintenance people.The maintenance man came struggled with the lock and finally opened it, but the very next day could not get into my room.On day 3 I had enough and I asked reception to change my room which they did after I had called them to remind them. Once in the new room I now had problem with the safe in my room, every time I opened the safe it jammed and I had to call several times at reception who would send the maintenance guy and the maintenance man would open it and tell me it was fine.Finally 2 days before my departure they changed the panel to the safe and then I never had any issues. Pročitajte više

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Protea Hotel is a very nice hotel. The rooms are clean and comfortable. We had a two bedroom suite which, in addition to the two reasonably sized bedrooms also has a lounge area with a couch and a desk. The staff were very friendly and helpful. There is a large shopping mall nearby. I would definitely recommend this hotel.

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Extremely friendly hotel staff. They provided an exceptional feel to South Africa.

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Mostly we were satisfied with the hotel. However, we got off to a bad start.Check in was supposed to be 2.00 pm. My partner arrived early 11:10 am with the luggage and hoped to get a secure room to put this in if the room was not ready when he arrived. Although what we did not expect was that we didn't get into the room until around 5.00 pm and even […] then we had to speak to a number of people to make this happen. Given that we were only in Johannesburg for a couple of days, this really ate into our sight-seeing and for that reason, alone, I would not recommend this hotel. Which is a really pity given that it was a relatively nice hotel and a good location. Pročitajte više

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I have stayed here many times before and enjoyed the service, but this time i was very disappointed. the front desk staff really do not know how to deal with a problem. I had to go down to reception in person six times and had to insist on seeing the Duty Manager before they resolved the issue with my key card that did not work. I lost 2 hours just […] trying to get into my room and was then moved to another room where the same thing happened. I was treated like this was no big issue. The breakfast is still good and the staff that clean the rooms are lovely. I am not easily staying here again despite the great location. Pročitajte više

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The internet service was inconsistent, the staff was pleasant and courteus. The concierge service was very accommodating and could provide any tour that you might want to take in Johannesburg.

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the staff at the reception are friendly and warm, do keep it up. 2. The buffetbreakfast is superb. 3The hotel really have to improve on the road near the pool, ' Birds Droppings ' make the road leading to the rooms filthy and messy. Apart from this i enjoyed ny stay and will definitely recommend it to my friends.

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The Protea has an old colonial atmosphere. Although the staff is friendly service itself was lacking and slow. However the location is great and the beds were very comfortable.

Autentične Expedia recenzije gostiju

overall good especially the shuttle service was was value adding.

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The whole experience was great. Loved the gardens. My daughter unfortunately left a necklace with a diamond in the bedroom...(her fault entirely) She called back a few hours after leaving to ask if it had been found. Nothing had been handed in. They promised to ask the cleaning lady the next morning and would call back. This they never did. We then […] called again and spoke directly to housekeeping. When a substantial reward was offered, the necklace was suddenly found. My daughter very happily paid the reward. One just wonders why it was not handed in as soon as it had been found. They certainly had all our details to be able to contact us. Pročitajte više

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I have stayed in many south African hotels. The service here was unacceptable. I phoned to pre-order the complimentary shuttle service from the Gautrain station and was told to call upon arrival. I did and was told to wait at the corner near the drop off. I waited 40 minutes to find out I could have walked it in 7. The was no apology from the driver […] in fact he said he had been their twice looking for me. Which may have been true exept he did not have a vehicle with the hotels name on it and did not enquire if anyone needed a shuttle. The room was midly comfortable with good wifi but the bathroom and especially the shower drain were very smelly. This is the third Protea hotel I have stayed in and beleive me it is my last. Pročitajte više

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This was a very upscale hotel for the price!! It reminded me of Hawaii with the interior courtyard filled with greenery and a swimming pool. The breakfast buffet was extensive and delicious with made to order egg dishes!! The staff was friendly and very responsive and helpful. The room was clean and comfortable. There were two restaurants, a coffee […] bar, and a regular bar attached to the hotel. It was about 3 blocks from the Sandton Shopping Mall and the Nelson Mandela mall. Wonderful! Would highly recommend the Protea. I will stay here in the future! Pročitajte više

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Excellent all around. Beautiful gardens and exceptionally friendly staff

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It was excellent

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Autentične Hotels.com recenzije gostiju

Treated us well; good rooms, great breakfast. The staff was pretty helpful, and I say that to say after forgetting my phone at the hotel, the Concierge (where I left the phone) had no idea what I was talking about-thus i wasted several international calling minutes on this topic. The hotel staff served us well. It's in walking distance to train, restaurants […] and Nelson Mandela Square and accompanying mall - a huge plus! Pročitajte više

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Excellent quality hotel, helpful staff, good area, highly reccomend

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It was a good stay.the kids enjoyed it and felt special with the kiddies pack they received.as always a Protea Hotel is always a good choice.

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good and convenient

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