Hilton Garden Inn Charlotte North - Charlotte

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The first day the maid was outside of the room. We asked for more towels and shampoo. We received neither. The trash was not emptied the room was a mess. The second day the maid never entered the room. We had to walk down to get towels and soap. THIS A HILTON . After 6 phone calls the room was refunded. Really this should never happen in any hotel, […] especially a Hilton. Pročitajte više

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Overall, my stay was good. I was placed in a smoking room but I am not a smoker. That was a huge challenge for me. The hotel staff was unable to change my room assignment but did make attempts to address the smell of the room. However, the smell of smoke was simply too overpowering for me to enjoy my visit to the fullest.

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the hotel stay was good did not care for the breakfast

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Can't recommend this hotel enough! We were in Charlotte for a huge business convention. We had issues with a different hotel and had to check into the Hilton during the middle of the night. The staff went out of their way to help us get into our rooms and get squared away with our reservations for 2 rooms for 4 nights. Very curteous and helpful! Fantastic […] rooms with comfortable beds. Plan on giving them my business later this year during the next convention. Thank you Hilton Garden! Pročitajte više

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The hotel was a bit weak. The pool is small, but fun. The water in the pool is comfortably warm. The whirlpool water was dirty. The Garden Inn is run or maintained like a Motel from a movie about a depressed middle America town. They did not have towels by the pool side though we requested it several times. The hotel staff were polite but not truly […] accommodating except for Duane, who we met at the beginning of our stay. They also seemed overwhelmed which clearly points to poor overall queue management. A serious look should be taken by the Hilton Group on how to improve quality control in these locations. Pročitajte više

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The only bad thing was they offered no free continental breakfast .

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relaxing and who would have thought swimming outside on the 8th of February.Not up north.They were getting 2 feet of snow

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Very nice and the breakfast was wonderful.

Autentične Hotels.com recenzije gostiju

The area is kind of remote and secluded (We needed a GPS to find it). But it was very nice, clean, and quiet.

Autentične Hotels.com recenzije gostiju

My stay was excellent. The staff were helpful and supportive, the room was very clean and comfortable. In my three day stay I didn't have any issues or complaints. The only real complication or negative was that the hotel was still having the lobby renovated so it was somewhat inconvenient to have to come in the back way and be using a conference room […] as the breakfast and check-in area, but that wasn't exactly in the hotel's control and it looked like it will be extremely nice once the renovation is completed! Pročitajte više

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The room was very comfortable, unfortunately the hotel was under going renovations which made some things difficult. If I knew that I would have selected another Hilton Garden Inn at another location.

Autentične Hotels.com recenzije gostiju

RENOVATIONS! The lobby was under renovation during our stay. There was only one elevator available. The staff was completely accommodating and very nice. Our room was ok. The bed was supposed to have a way to adjust the firmness. Neither dial worked on either bed. So, both beds were too soft to be really comfortable. The rooms were clean, but seemed […] like they could used some updating as well. The location was extremely convenient to shops and the interstate. Overall, it was a good stay. Pročitajte više

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The building was undergoing remodeling. Main lobby was closed off but pool was still accessible. The room was clean enough for our family but could feel outside breeze under AC/Heating unit. The curtains do not close all the way either. We checked in late and the evening staff (front desk) was hospitable. Only wish we had the same staff in the morning. […] The breakfast was also $10/person. It should have been complimentary. Overall a nice place for an overnight stay. Pročitajte više

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Great experience I loved the staff and the beds were awesome

Autentične Expedia recenzije gostiju

Hotel is very nice EXCEPT for the Lobey remodeling. When I reserved the room no mention of the remodeling of the lobey. Wich also included the closing of the pool and hot tub. Not happy about that part. The Room was very clean and no mold to be found in bathroom. Very quiet at all times of the day or night. We didnt take part of the breakfast which […] cost $9.95 extra each person. Very convenient to highways and all shopping next door along with resturants of walking distance. Could use more parking. Overall it was a nice experiance. Pročitajte više

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ok but not what you would expect out of a hilton

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Our stay was wonderful except: checked in on Thursday, November 1st, Friday morning, we saw the cleaning person and emptied our trash for her and exchanged the dirty towels for clean ones. On Saturday, November 3rd, we left the hotel around 9ish and returned that evening after 7pm and the trash hadn't been emptied and all of our towels were dirty. I […] went down to the front desk and the person was very kind and I got towels and trash. Once I got back to the room, I realized we needed more toilet paper so I went back down to the front desk. Just wanted to make a note to you all for future. And I didn't know until my third day there that your hotel offered complimentary coffee & tea. Pročitajte više

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The bed was very uncomfortable even after readjusting the setting.

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We were away most of the daytime hours. Upon returning, the room was always in perfect shape.

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This hotel was amazing! Very clean and the staff is extremely friendly. Conveniently located to shopping. A little far from downtown Charlotte but still nice. Would stay here again.

Autentične Expedia recenzije gostiju

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Very nice comfortable room. only one thing was missing they need to have mats in the shower/tub so you won't slip. Also maybe a light fixture in the middle of the room? Overall very pleased with stay.

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This place was packed but the staff acted as if we were the only ones there.

Autentične Expedia recenzije gostiju

Enjoyed the room. Bed was firm, but comfortable. Liked the checkout time being at 11:00 instead of 10:00. Perfect that there was a small store w/ snacks and a restaurant that was open until 10PM. I have to give kudos to Sharhonda at the check in desk. She was awesome to work with. She checked us in, saw us out that evening, greeted us that night, acted […] as our hostess at the restaurant, refilled our drinks, and laughed and joked with us. Overall, she made our experience a great one. Give that girl a bonus. She truly enjoys and is good at her job. Pročitajte više

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YOUR STAFF WAS AMAZING!!!!

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I enjoyed my stay very much and will miss all of the people that work there

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our stay was exciting and we enjoyed the courteousness of the hotel staff and the attractions within walking distance.

Autentične Expedia recenzije gostiju

Everything was outstanding.

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LOVED THE ROOM.

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I really enjoyed my stay. We decided to get room service because of a long day. We couldnt be more pleased with our food and the way we were treated. Would recommend this place to anyone and will be staying again soon.

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Had a great time, close enough to attractions without busy city traffic. Look forward to another get away!!

Autentične Hotels.com recenzije gostiju

We did a hotel search on Expedia on our trip back to Ohio from Florida and luckily stumbled upon the Hilton Garden Inn Charlotte North. Tremendous value considering it was $30 cheaper than a crummy Holiday Inn we stayed at on the way down. The staff was extremely polite and helpful. The rooms were very clean and updated more like a 4-5 Star hotal. A […] nice bonus is that they have breakfast that includes made to order eggs, omletts, pancakes and waffles! Conveniently located right off I-77 and near a nice shopping mall and restaurants. We will be sure to stay here again next year when we go on our summer vacation. Pročitajte više

Autentične Expedia recenzije gostiju

The room was very clean and comfortable. The staff was very polite and this was a great place to stay. It is also conveniently located to different stores and eateries.

Autentične Expedia recenzije gostiju

Overall, we were very happy with our stay. We were there to attend a concert in Bank of America stadium. From check in through check out the staff was friendly and efficient. We order room service the first night after arriving and let me tell you - the prices were VERY reasonable and the portions were HUGE! The hotel was surrounded by restaurants, […] shopping and most importantly, easy access to both I-77 and I-85. Pročitajte više

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It was very enjoyable. The staff was over the top in courtesy I would definitely recommend this hotel to anyone.

Autentične Hotels.com recenzije gostiju

The bed was extremely hard and very uncomfortable. The location to everything else was excellent. I loved the surrounding area and all the shops in closeness to the hotel. The pool and spa was nice and relaxing and the staff was friendly. I might stay again if nothing else is available.

Autentične Hotels.com recenzije gostiju

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Our stay was excellent! The hotel is located in a great, safe area! There is a nice mall around the block. The hotel staff was VERY nice. The room itself was great! The pillows were soft and the bed was to die for! The down side was the breakfast. It was a bit expensive for us, I think it should have been free with the price of the room.

Autentične Hotels.com recenzije gostiju