The Penguin Hotel - Miami Beach - South Beach

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Terrible is how I would Rate the penguin. The service was awful, we were belittled and Mistreated by the receptionist. I wouldn't tell any one to go there.

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Hotel was very clean. The staff were not so friendly but considering location you really couldn't ask for more with their prices.

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This hotel was perfect. It's right on Ocean Drive and just a short walk from everything!! The beach is right outside the hote also. The service here was great as well. Very friendly staff.

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I stayed here because it was a last minute deal and cheap. But you get what you pay for. Small Cheap Noise.

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yes I do understand that we stepped back in time but the rooms needed much help. If you are selling the Bogie and Bacall experience than do so, otherwise update the bathrooms and sleeping areas and at least install a quiet air conditioner that is (not) behind a heavy drape, get a coffee pot in the room, and rearrange the furniture. Get rid of the red […] transparent bed side 1960's plastic box. We were not crazy about the car parking and the rates seemed high considering zero choices. The breakfast arrangements, meager. We walked to a neighbor the next day. The people were great, the service was prompt and courteous and the building was cool but behind the doors, come on. We planed this for a long time, a sad disappointment. We will not go back. Pročitajte više

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The hotel was reasonably clean, but very outdated and worn. The location is great though!

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The hotel was filthy and unclean. The shower was broken - sheets were dirty - not worth the $200 they charged me for a day at all. Only one plus is location - it is right on the ocean drive.

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This hotel was featured on Hotel Impossible on TV, which turned it around to a beautiful hotel on TV. It is NOTHING like that in person. LOBBY: When you walk in, you can see they do not care about upkeep or cleanliness. The white leather dining chairs were all dirty with dirty hand prints on the top. The couches in their lobby were covered with an old […] couch cover that had stains and dirt marks. There were clumps of hair on the floor. The bar area was filthy. The hallways are very dark and narrow. ROOM: The room was disgusting. The floors were very dirty, leaving chalky marks on my bags. The beds were very old, sinking in on each side and very uncomfortable. The sheets had MULTIPLE BLOOD STAINS on them. The walls were covered in dust. Dust was all over the place. The handle to the faucet in the bathroom came off. FOOD: All of their food is made in the hotel across the alley behind the hotel. This includes the continental breakfast that was really just toast, cereal, coffee and orange juice. By the looks of everything else, I would never eat there. We had to go through a back alley to get to the other hotel to eat. VALET: The valet took 30 minutes to get my car. Worth it to pay $30 a day to valet than $20 per entrance to parking garage. SERVICE: The people there were nice, but nothing worth mentioning. When I told the lady at the front desk about our experience, she couldn't have looked any more disinterested. Pročitajte više

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This place is horrible. Stay away if your allergic to dust and mold. The shower clogs....smells musty and old. Looked like clearance ikea furniture. If you have no other options, the location was close to everything. Just go there to sleep and change clothes.

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the hotel was pricey, it's frustrating to learn you have to pay $19+tax/day resort fee upon arrival on top of what's paid. When booked I paid for 3d person to stay in a 2 beds room, but resort fee only included breakfast for 2. Breakfast is cheap. The beds were squeaky and uncomfortable. The only good thing is location.

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The only thing I didnt like was the bed seems alike cheap

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The building is kind of old. The hallway is dark, narrow and old, but room is much more bright. Staff was nice and pleasing.

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You can hear through the walls, which if there is much activity can be disturbing. Otherwise good price and location.

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The staff at the Penguin was the best we have ever had. We have stayed at much more expensive hotels and the staff could not compare to the Penguin . The room was clean and the bed was very comfortable. You will have to pay for valet parking unless you want to keep going to the parking meter across the street and put in money. It's like that at most […] hotels in Miami. Parking is scarce. I would recommend The Penguin Hotel to anyone. Pročitajte više

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We had previously stayed at this hotel 10 years ago so were excited to see it pop up on expedia and that they had updated it since then... being an older property and the excellent location the upgrades were to the rooms only in the furnishings which were in the art deco era style, so it made the room look spacious, this is a hard hotel to rate because […] of its excellent location, the price was good for what we got... has a restaurant on site,so an overall score of 3.5 would be a better one from me....I would not hesitate to recommend it and would stay again if I was in the area Pročitajte više

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I liked it, I stayed on the 1st floor....great location. Less noisy than most parts of the strip.

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The staff we interacted with was nice, the location was good, and the view was nice out the front (I wouldn't want any of the rooms that look out over the alley or the back of the hotel). We only stayed one night before a cruise, and one night was enough. The rooms are old and dated and much in need of maintenance. Not to say they were dirty, just run […] down. The tub looked so decrepit that neither of us even took a shower before we checked out. The TV was basically just a fuzzy mess, nothing came in clear. We'll stay someplace else next time. Pročitajte više

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great place to stay right across from the beach

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Only problem I had with this hotel was the bedding was to small for the bed an kept coming off

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Poor customer service at front desk. I was offered warm water in 85 degree weather.

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VERY GOOD EXPERIENCE.THE ROOMS ARE CONFORTABLE. THE HOTEL IS CLEAN.A WANT TO GO BACK.

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It was a great location because I could wake up every morning and just walk across the street to get to the beach, but it was also a touristy area. There were many restaurants but most of them were not places I would chose to eat.

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Great location and courteous staff. Hotel needs some improvements but nice place and the price was right. We would definitely stay at The Penguin on our next visit.

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stayed at the Penguin for the BCS nat'l title game with 3 of my buddies from college and had a great time. room was way bigger than we expected with a double bed, futon and rollaway bed plus 2 flatscreen TVs. cant beat the location and the people at the front desk were friendly and accommodating. loved the quirky dollar bills on the hallway ceilings. […] overall, liked this place a lot. Pročitajte više

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Check-in was smooth with friendly and helpful staff. Bedroom was clean and airy with effective (if noisy) A/C. Strong shower with plenty hot water. I picked this hotel for location...right on the strip with access to shops, bars and restaurants. Optional resort fee USD15 per room per night gives wi-fi, 2 drinks at bar during happy hours and continental […] breakfast at nearby sister hotel. This is an OK price for wi-fi and a couple of beers...the continental breakfast is nothing to get excited about coffee/juice/toast. Pročitajte više

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We stayed here because of the location on the beach and also close to shops and many eating establishments. There is a $15 resort fee per room which gives you Internet, 2 cocktails in bar, water in your room ( although very small bottles) and continental breakfast in another nearby hotel but you don't have to pay it if you don't want the above. Room […] had a fantastic feature wall, very spacious with all the usual bathroom amenities. Elevator quite scary as the building is very old. Front desk staff very helpful and booked taxi for us the next day after check out, we were able to leave luggage and go walking before it arrived. Would consider this hotel should we be in the Miami area again. Pročitajte više

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There were no plugs, no blankets, and the bathtub did not drain. The staff was nice though.

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Everything was perfect, the staff at front desk Michael great, the staff at the bar and restaurant wounderfull, the only thing is the quality of the matress, the hotel very very clean, the drinks are very good and they serve the drinks in glass not in plastic cups.

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The staff is very helpful , the location is ideal, the room is clean but the bed is not confortable

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good location for the price.

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Our stay was GREAT! The staff, very professional and pleasant. We will be back!!

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this Hotel in a very good location, very close the beach !! also close to the Stores. The price for the quality of it is reasonable. At the reception the personal was friendly.

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The food was economical and very delicious!!! Long hall to our room was like a dungeon, dark and drab. Our room was small but tastefully decorated. Our room did has a refrigerator, a safe, hair dryer and ironing board. The room had lots of storage area. The room had a window air conditioner that was frozen over but my husband actually fixed it. Wifi […] was not free but could be purchased for nearly nothing. The room was spotless and was kept spotless throughout our stay by the maid. The room was cheaper than many hotels around and was worth what we paid. I would stay at the Penguin again. Mark W Pročitajte više

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Great location, nice staff, room was fine. I was happy with my stay! The only thing is that there was just a thin door between my room and the one next to me and I was yelled at by neighbor just for speaking on my phone.

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The rooms were small but clean and comfortable. The included breakfast was not very good. Would recommend the meal at the restaurant instead. Would stay there again

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The room was dirty, sheets stained, and had an unbearable stench of air freshener. The bed was uncomfortable and the only window covering was a sheer, white veil which made it seem as if we were sleeping directly on the beach once the sun rose. There are far better options in the area. We switched to the Riviera Suites (one of the South Beach Group's […] hotels) and were much happier. Pročitajte više

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This little hotel is well located, friendly and good quality. The appearance of the reception desk is a little off-putting, and there are some modest signs of wear around the public corridors, but the staff is great, the rooms are clean and the hotel is a good value,

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For the price, the quality and location can't be beat. My husband and I have stayed at several similarly priced hotels on the same beachfront street, and this was by far the best for the price. The penguin theme is cute. The hotel staff was very nice and helpful.

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Rooms looked better online than in person. Continental breakfast was not appetizing- cereal, toast and juice or coffee.

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I am very unbiased during my reviews and do not take them lightly or use them to bash hotels. This hotel is very small but located across from the beach, a great location, even compared to every other hotel on South Beach. No exercise room, I guess I overlooked this fine detail, and all gyms in South Beach are to upscale and "fancy" for my taste. They […] charged UP FRONT a deposit, and that was unexpected, and took a lot from my spending funds as I only had enough for a weekend. The rooms were run down, and I never understood other reviews about thin walls and hearing people talk clearly through them, but here I learned about it. Only about 5 channels worked, none of the channels were likable by my taste. Staff was wonderful and helpful each day we were around. I would recommend this hotel for a quick cheap trip, but if a person wanted comfort then I would not recommend this hotel. The rooms had no chairs, and I love a chair to sit in and eat, not side saddled on the rock hard matress. The rooms did have refridgerators, which is always helpful for me on vacation. The hotel itself was overall just run down, but if you fall asleep easy/quick, never watch tv, never eat in your room, and are barely in your room at all from partying so hard, then go for this hotel. I actually wanted relaxation, and regret my choice. Overall a good time either way. Probably will look for other hotel options next time! Pročitajte više

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