The Spa at Norwich Inn - Norwich

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The Spa at Norwich was great. We had a villa, which had a deck and a fireplace in the living room. A wood-burning fireplace which was a treat. The British gentleman greeting you on arrival could not have been more professional, personable, helpful, or polite. He recommended we request assistance when we wanted a fire -at any hour. We had dinner and […] drinks in the Ascot bar before a concert at Mohegan Sun. The cheeseplate was a great appetizer and our meals were very good. It was only a 5-minute drive to Mohegan Sun, and we entered through a side entrance with much less traffic. After the concert we requested help starting a fire about 1 AM and received a very cheerful and helpful staff member who quickly set a perfect blaze. I'll definitely be back. Pročitajte više

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beautiful hotel with great access to Mohegan Sun Casino

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Very relaxing atmosphere... Just what one is looking for in a spa getaway

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The Inn and room were old. The shower is small. We loved the spa area though. That was worth everything. The workout room is great. Well stocked.

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We really enjoyed our stay. The hotel and spa are overall maintained well. The spa is modern and is full service. The hotel is quaint in its appointments, but comfortable. Kensington's is a more than suitable restaurant and the service is excellent. There is a small pub for a quick bite or a drink. There are also villas on the property if you want a […] more intimate experience. January is not generally a big sit by the pool month in CT, so excuse me if I am unsure if there is a pool. It is a $6 cab ride w/o tip to Mehegan Sun and a shuttle which goes to Foxwoods/MGM ( 1 mi. from Mohegan ). Pročitajte više

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The inn looked much nicer than the villas (we stayed in a villa). The spa facilities and staff were great! We did not try the pub but did try their nicer restaurant Kensington. Kensington's was a disappointment: the live music was very loud and intrusive. The entrees were nice but over priced for what they were.

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I travel a lot and I have never had any reason to complain about a hotel. Over Christmas we stayed in 5 hotels ranging from a Residence Inn to a five star luxury resort - all of which treated us wonderfully, but as soon as we arrived at this hotel we wished we had stayed at the Residence Inn we'd had to stay in the night before as we were caught in […] a snow storm! There are a handful of people at this hotel that are rude, and while there are some sweet staff too (Fred & Robert on the front door), the rude ones ruin your experience. We had to leave Newport a day early due to severe weather and on phoning the hotel to ask if we could check in a night early were just told, in one word, "no". No explanation that they were fully booked (until I embarassedly asked the reason as I was so taken aback by the blunt 'no'). When we arrived at 11am we were greeted by a man who asked if he could help us and when we said we were checking in, he rudely said that check in was 4pm. When we looked a bit taken aback by his rudeness he then took us to the check in desk and said he would check us in but we couldn't have the rooms til 4pm. That was fine, but then throughout the rest of the check in process he was short and snappy. We stayed there for two nights and on several occasions were surprised by his rudeness, not only to us but to other guests also. You'd think that courtesy and politeness would be a key requisite for anyone working in the hotel industry - here apparently not. Pročitajte više

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Slow, unreponsive staff, run down exterior, outdated furnishings, furnitue consistent with what you might find in a motel, not a hotel advertising itself as something more. Stay away and you won't be disappointed.

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wOULD DEFINITELY STAY AGAIN, VERY COMFORTABLE AND SERVICE WAS FRIENDLY AND VERY HELPFUL DURING OUR STAY.

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Awsome place can't wait to go back!!

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beautiful to look at. Very soothing atmosphere. Knowledgeable staff

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Wish I thought to stay longer and take advantage of everything.

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Perfect for a quick sleep over while traveling. Would be nice to have packages that include breakfast in the morning.

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great place clean great suites will stay there again had every option

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Unfortunately our stay was for only one night so we did not get the opportunity to enjoy the amenities provided. I look forward to returning some time to enjoy the spa.

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Had a great time, make sure to book spa services in advanced because they were booked when we went! Other than that the rooms were nice and we had a great time!

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We had tickets to a show at Mohegan Sun and made reservations at this hotel. Since we are really not casino people this was the perfect location to stay. We did not feel like we were in a hotel it was a beautiful home and gorgeous gardens. Unfortunately we did not have ample time to see all the grounds but we did did enjoy what we did see. We had a […] bite in the pub and enjoyed breakfast in the dining room the next day. Food was good and staff was pleasant. I would like to go back so I could enjoy all the facilities that is offered to their guests. Pročitajte više

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My husband and I used this as a base of operations for visiting Mystic Seaport and the area. The staff was friendly and accommodating. We enjoyed the poolm hot tub, and the complimentary tea and scones and wine tasting. We would definitely stay there again. It would be the perfect place for a group of women to hold a get together.

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The spa experience itself was lovely but the accommodations were far from lovely. We were put in a villa room removed from the Inn itself. Upon entering the room we noticed that the couch was torn to shreds. After placing a call to the front desk we were promptly put into a new room that was just OK. It was awkward arrangement since we were so far off […] the property and among yr. long condo owners. The food was amazing and the service was quite nice. Overall it was a very pricy stay and I have mixed feelings about returning. Pročitajte više

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This was a great alternative and value! If we are ever in area again this is where we will stay!

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I took my mom here for a mother-daughter weekend - it was superb! The service from the concierge desk was exceptional, and we had a great ride down to a very comfortable, clean villa. The spa services were terrific as well, a beautiful day! A health enthusiast, I appreciated the food (nutrition counts and fresh-baked gluten free bread!). I will go  […] back. Pročitajte više

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We had to change rooms twice (we were staying in the villas). Our first room had a very strong mold/mildew odor; our second room ended up having a stained sheet. The bellman was wonderful throughout the ordeal though. He was the one who ultimately got us in a satisfactory room. The spa itself was lovely.

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We were looking for a nice hotel for a mini-vacation and found this Inn on Expedia. From the minute we pulled into the property, we knew that we chose the right place. The hotel staff was wonderful every step of the way.

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This hotel was nothing less then perfect. Spa was amazing, staff was very accommodating and welcoming. I will definitely be coming back!

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The spa and ammenities at the spa are terrific. The rooms we stayed in could use an update, furniture looks a little tattered especially in one of our rooms (we had two villas) where the sofa actually had rip on both arms. However, it was very clean and comfortable.

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Loved our stay at the inn!! Our villa was great! Beautiful grounds and loved the heated pool!! Staff was very nice and helpful.

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Nice place to stay, convenient to Mohegan Sun.

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Norwich Inn and Spa provides very good service and has a wonderful spa. Rooms and menu could use an update.

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It was just an overnight stay, i was disappointed with the room. The drain on the bathtub / shower was clogged. It was very uncomfortable standing on backed up water. The carpetting was worn so badly that it felt uneasy walking on it barefooted. That room was not worth the price i paid for. The employees were very nice, but i would'nt stay there ag […] ain. Pročitajte više

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Very relaxing spot. clean and close to the casinos if that is what you like. Spa was great.

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This place is wonderful. I loved the facilities. Outdoor pools and grounds are fantastic. Spa is amazing. The only downside was we felt the restaurant was not at the same level as the rest of the resort. We were disappointed with our dinner. Dining atmosphere and service were fine - it was the quality of cuisine that was lacking. The dessert, however, […] was excellent. There is a separate pastry chef. Delicious scones and tea in the afternoon. We loved it and will come back again. Pročitajte više

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We were in a villa which was like having your own appartment. Fully furnished, clean and quiet. It is 5 minutes or less to Mohegan and a lot less expensive. Staff was very friendly and helpful. 3 pools and a spa are added bonuses.

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Dont overlook this gem just a few minutes from Mohegan Sun. So much more then we expected.

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The Spa at Norwich Inn is the perfect getaway from the big city. The beach in New London is 30 minutes away. A movie theatre is also 30 minutes away. The villa was fully equipped, clean and comfortable. It was steps away from the outdoor pool and I loved that I could have ordered room service to the pool. The wife and I enjoyed the afternoon tea and […] scones and the early evening wine tasting. The use of the spa facilities (outdoor pool/indoor pool/sauna/steam room and Jacuzzi was worth the price of the room (extra $5.50 charge per person for the spa). I spent a part of the day in robe and slippers just relaxing. My wife took advantage of the Express Massage for $65 (35 minutes). When eating or drinking at the Ascot Pub or the Kensington Restaurant or pampering yourself with a spa service there is a 19% charge in addition tot he tax. The charge includes gratuity so you don't have to worry about carrying your credit card or cash with you. The food was expensive, but expected. The staff friendly and always ready to greet you with a smile. The checkout person wasn't that friendly and didn't ask if we enjoyed the stay. It would have been a perfect opportunity for them to push their Spa. Besides those minor things, it was perfect. My wife and I can't wait to visit the place again. I highly recommend the Spa at Norwich Inn. Pročitajte više

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Hotel is located on beautiful grounds. Very nice & peaceful. Staff was very polite & helpful. Loved the options of 3 pools and our room had a little balcony with a beautiful view, the room was a nice size & comfortable. Only issue, the room could have been cleaned a lot better. We noticed a lot of spiderwebs in both room & living room area. Our beds […] were made up every morning and we received clean towels. But, we did notice that nothing else was cleaned, a cup that my husband used and forgot to put in the sink was left right on the counter & a box that was visibly garbage was also left untouched on the counter. Spa was a little pricey for us, so we did not take advantage of those services. Other than that, the hotel was very nice. Just a little more attention to the upkeep would be appreciated. Not really a hotel for children, caters more to adults. We would definitely go back. Pročitajte više

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We only stayed one night but we will be back!

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We just needed somewhere to stay overnight while driving between two locations, but after seeing this place, we wish we had more time to stay there. We were in a villa with a full kitchen, very nice living area and huge comfortable bed. There was a nice pool right outside our balcony, but we didn't have time to enjoy it. The only negative is it's located […] in the middle of nowhere (about 20 minutes from New London), however the resort area was nice enough to just hanging out there. I would definitely stay there again if ever in the area. Pročitajte više

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After reading some of the reviews on this website we almost didn't stay at the inn. We are glad we did. My wife and I had a great time. From the beginning we got there we were warmly greeted. There was always someone around to answer any questions we had. Our room was clean and comfortable enough. Would have liked a flat screen but not a deal breaker. […] All the pools were clean and refreshing. The whole spa area was great. had a couple of massages and enjoyed all the facilities that came with the reservation. Overall, everything went well and we would go back again easily. We also have recommended it to many friends already Pročitajte više

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Good but could be better. The stuff is very friendly and helpful. I booked my hotel in a wrong date, but the receptionist solve my problem quickly. I'm very satisfied with their service. Btw, the breakfast was delight as well.

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Our stay was great . Wish it was longer. The rain prevented us from sitting by the pool which was one of main things we looked forward too. But the accomadations were excellent and staff was amazing

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This is truly a diamond in the rough. The grounds are meticously maintained and the accomodations are abudnant. The proximity to Mohegan Sun was less than one mile. Be sure to stop at Ascots Pub for a night cap. When you check in, please be sure to ask about the ammenities. It was not explained to us and we only learned of all this place has to offer […] the day we were leaving. We only stayed one night. We plan on returning in the fall to enjoy the spa ammenities. Pročitajte više

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We had a problem with a room we had reserved online; the arrangment did not suit our family situation (although the villa was lovely). Management went to great lengths to find an acceptable suite so we could have an enjoyable vacation. Also, the bellhop Robert makes your stay worthwhile! He is quite entertaining, very gracious, and tells the best stories. […] And of course, most helpful. The food is exceptional as well. All in all, a lovely vacation. Pročitajte više

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