Best Western Hospitality Hotel and Suites - Grand Rapids

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We loved it! There was a nice breakfast, the decor was comforting and nice, and the pool and hot tub were great! The staff was SO friendly, and engaged us in conversation often. Will be sure to stay here again next year for the Riverbank Run!

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This hotel was very nice for the price. The bed was comfortable, the room was very clean, but on the small side. Everything seemed in really good condition. The breakfast was pretty good - waffles,eggs, breads/pastries, cereal. Fresh fruit would be a nice addition. I would stay here again for a couple of nights.

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Was great room, service, everything. But there is nearby construction, which cannot be helped. But you don't heat it in the hotel.

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Desk staff never followed through on requests. Roll away bed that we requested was not delivered to our room. Excuse given? Because we didn't answer the door. Hard to do when we weren't in the room. Then he said that he called our room, but no one answered. Again, hard to do when we weren't in the room. I would at least have expected that they would […] have left a message on the room telephone......nope. So at 1:30am when we arrived back to the hotel to discover no rollaway bed, the staff merely wheeled it down with us and left it outside the door. They had the bed tied closed so tight, we had to improvise and cut the string with nail clippers. After checkout, we called the desk to inquire about a pair of shoes that we left behind. We were assured that we would receive a return call. It took THREE calls from us (never a return from them) to get an answer. No apologies from staff for any of the poor service. Pročitajte više

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old hotel and rooms show it. bed ok for comfort--nothing to rave about. difficult to regulate the temp in the room. very very limited tv--it poured for the two days I was there and the hotel only has about 7 channels to watch. for $30 more I could have stayed across the road at a 4 star hotel--that is what I will do next time. I have tried this hotel […] many times and always tried to give it a "second chance"......no more. Breakfast very very limited and not very good. Go down the road to ihop instead. Pročitajte više

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nice hotel, just what we expected,clean room/pool/hot tub....great free breakfest...go ahead and stay there

Autentične Hotels.com recenzije gostiju

Lots more than expected from the room to the mamager's reception

Autentične Hotels.com recenzije gostiju

Everything was great besides the location, but it isn't the hotel's fault there was construction on 28th Street in Grand rapids. Made it difficult to travel and get back to the hotel.

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The staff was incredibly nice and I was surprised at how clean and nice the room was. The pool and hot tub were well maintained and we all enjoyed our stay.

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The hotel was clean and quiet. The front desk was very helpful. The hotel was situated right beside a restaurant which was great expecially because we were from Canada and do not know the area I would recommend this hotel.

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Good Location, comfortable room, excellent Staff

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The bed was really hard, not very comfortable and you could feel all the metal spring which clanged together as you moved around. The TV service was also kind of shoddy, with every channel being very "snowy" (I haven't seen that since the old OTA antenna days) and there was no channel guide/listing available. But,\ those aside, the staff was great, […] the room was clean, the shower was hot and it's a super-convenient location. All-in-all, for the price I'd say I was fairly satisfied. Pročitajte više

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The front desk staff at check in and check out (Mariah!) was terrific. Our biggest disappointment was that we booked a 2 Queens Bed "Suite" which turned out to be little more than a regualr room with a small refridgerator and microwave. There wasn't even a table with additional chairs or additional seating other than 1 stuffed chair. I think it is misleading […] to use the word "Suite" in reference to something that is little more than a room with a few extra appliances. Pročitajte više

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After a long day of work I wanted a hot hot tub and comfortable bed. The hot tub was large, but not very hot nor deep. The bed was better than other three star hotels but not great. The work out room and sauna were great. The sports bar next door was great!

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Autentične Hotels.com recenzije gostiju

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Like it

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It was very comfortable. Nice pool and hot tub. The refrigerator was a plus. Quiet and relaxing.

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Rock hard bed

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over and above any other hotel I have ever stayed at!!!

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Good experience. Only problem the noise from the heater/air unit was annoying.

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The bedskirt was torn, and needed repair. We were stuck in the snow in the parking lot, and the guys plowing out disappeared until my 82-year old husband had shoveled out before he even saw them again. Room was clean, and wake-up service was prompt.

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Autentične Hotels.com recenzije gostiju

This Best Western had good service, a good breakfast and has a convenient location. I would definitely stay here again.

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This hotel isn't fancy but the rooms were clean & well kept. The room decor was up to date & beds were comfortable. Breakfast was okay but ended at 9 am. I appreciated having a fridge in my room. They had a nice pool & fitness room, though I didn't end up using either. It was a good value for what I paid.

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The hotel was great, the restaurant next door was horrible. The food was cold and the service was no good. I would recommend the hotel, the staff were amazing and friendly, just don't eat next door.

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Staff excellent Limited selection of TV channels Clean Avg furnishings Breakfest offering mediocre Side entrance to hotel: snow accumilated(not shoveled) Happy hour buffett provided. Quality ok

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Hotel was very easy to find and staff was great the only problem was the beds were not exactly comfortable at all.

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NIce vaule nice location nice hotel

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This was a wonderful place to stay..great staff..very clean hotel and also in a great area..when i take another trip, this would definitely be considered as a place to stay!!

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This was the best hotel that I have ever stayed in. Great value great people great everything.

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We stayed here when we came to the area for thanksgiving, and liked it enough to stay there again for Christmas. The beds are very comfortable and the rooms very clean. My only complaint is breakfast...things seem to be put out in small batches and are wiped out as soon as they replace them. Also, Christmas day they were out of regular milk, syrup for […] the waffles, and a few other things. You would think knowing there was a holiday that everything would be closed on, that they would have taken inventory a few days before and stocked up on whatever they were low on. Otherwise, very happy with this hotel...pool and hot tub were wonderful! Pročitajte više

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Needed an inexpensive place to stay....This was the best deal....Clean with a basic breakfast.....nice people

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We found the staff to be very helpful. We requested adjoining rooms and they made every effort to do that for us when we were checking in. Two sisters had to leave at 4:00 the next day and the complimentary shuttle was awesome! Then the three sisters that had a later flight in the day were allowed to sit in the lobby after we checked out for another […] 3 hours so we could work on the computer and wait to head to the airport. The entryway, lobby and hallways could have been cleaner. However, the rooms seemed to be clean and comfortable with new pillows and comfortable beds. Pročitajte više

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very comfortable - great room

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Upon arrival - I learned that my reservation had yet to be entered into the system. After 6 hours of driving I had the pleasure of standing in the lobby for over 20 minutes while my reservation was processed by 2 gentlemen who appeared to be less than thrilled to be working. The room was below average in terms of upkeep. The molding around the closet […] door frame was hanging off, the cabinet that housed the refrigerator wouldn't shut, the clock wasn't set, and the bed was far too short for an average height adult. The shower left much to be desired. It's doubtful that I will ever stay in another Best Western based on this experience. I'd much rather spend a few extra dollars for one of the other nearby hotels. Pročitajte više

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Stayed at this hotel for the Thanksgiving holiday while visiting friends and family in Western Michigan. For the price, we are very satisfied with the hotel -- convenient location, clean building with excellent amenity, friendly staff. We were very touched by the fact that the hotel gave all its housekeeping staff a day-off from work to celebrate Thanksgiving […] with their family and friends. Of course, there was a note in our room to inform that fact. We will definitely come back to this hotel when we visit Western Michigan again. Pročitajte više

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checked in about mid-night, a cold night. Room was real cold, turned on the Heat and adjusted the Temp to over 72, the fan was blowing air and went to sleep. But woke up freezing, no heat. In AM reported this to front desk, told later nothing wrong with the unit. the problem their was off switch you are hit to 'turn on' the heat. .............it was […] a ON & OFF switch,but nothing on the panel said this. Gave me a discount for a room in the future. Pročitajte više

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Clean, nice staff . Great room with super bed and huge flat screen, Only thing was while it was nice to have a micro wave and fridge, the micro could not be plugged in, had to carry it into the bathroom for an outlet, and the fridge needs a block under it on one side so it won't want to tip. But over all a great place.

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