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Lokacija.
Smješten u samom centru grada Melbourne, The Swanston Hotel, Grand Mercure nalazi se na pješačkoj udaljenosti od mjesta Prodajni centar u ulici Bourke i Melbourne Central. U blizini su i Trg Federacije te Sveučilište RMIT.
Značajke hotela.
The Swanston Hotel, Grand Mercure ima zatvoreni bazen i prostorija za fitness.Poslovne pogodnosti u ovom objektu s 4,5 zvjezdice/a su soba za sastanke za male skupine, prostor za sastanke/konferencije i tajničke usluge. Hotel ima 3 restorana zajedno s kavana/kafeterija i bar/salon.Osoblje može dogovoriti sljedeće: osobne usluge (concierge), organizacija turističkog obilaska/kupnje ulaznica i catering usluge za posebne prigode. Dodatne pogodnosti su trgovine s poklonima/kiosci s novinama, mogućnost pranja rublja i videoteka. Parkiranje na mjestu nudi se uz nadoplatu. Ovo je objekt u kojem se ne puši.
Sobe za goste.
Sobe za goste imaju pogled: na grad. 200 sobe/a s klimatizacijom u objektu The Swanston Hotel, Grand Mercure uključuju: minibarovi i sefovi. Dostupna je usluga bežičnog i ožičenog pristupa internetu velike brzine (uz nadoplatu).Televizori su opremljeni sljedećim sadržajima: satelitskim i filmovi uz naplatu. Sve smještajne jedinice imaju sljedeće: stolovi, besplatne novine i telefoni s govornom poštom.Kupaonice nude sljedeće: kombinacije tuša/kade, sušila za kosu i besplatne toaletne potrepštine.
U sobi se nude: mikrovalne pećnice, hladnjaci i aparat za kavu/čaj. Dodatne su pogodnosti glačala/daske za glačanje i prozori na otvaranje. Osim toga, sljedeće pogodnosti dostupne su na zahtjev: masaže u sobi i pozivi za buđenje. U ponudi je pospremanje svaki dan.U objektu The Swanston Hotel, Grand Mercure u sobama za goste se ne puši.
Mogu se naplaćivati različite naknade za dodatnu osobu ovisno o pravilima hotela.
Pri prijavi zatražit će se službeni identifikacijski dokument s fotografijom i kreditna kartica ili gotovinski polog za slučaj dodatnih troškova.
Posebne usluge ovise o raspoloživosti u trenutku prijave te mogu uzrokovati dodatne troškove. Posebne usluge nisu zajamčene.
**Te su pogodnosti možda dostupne samo za neke sobe ili jedinice. Za neke pogodnosti možda će se obračunati dodatne naknade.
The Swanston Hotel, Grand Mercure ima 3 restorana koji poslužuju: doručak, ručak i večera. Dostupna je sljedeća usluga: 24-satna sobna posluga.
You can then enjoy some laps in our heated indoor relaxation pool, a work-out in our modern gym.
Ideally located within Melbourne’s business, retail and social hubs, The Swanston Hotel, Grand Mercure allows for simple access to bars, dining, shopping, theatre, entertainment and sporting facilities. Our professional Concierge team can book the best places for you to go and also arrange the best ways for you to get there.
Sljedeće naknade i polozi naplaćuju se prema objektu u vrijeme usluge, prijave ili odjave.
Gore navedeni popis ne mora biti konačan. Obvezne hotelske naknade ne moraju uključivati pristojbe i podložne su promjeni.
Mogu se naplaćivati različite naknade za dodatnu osobu ovisno o pravilima hotela.
Pri prijavi zatražit će se službeni identifikacijski dokument s fotografijom i kreditna kartica ili gotovinski polog za slučaj dodatnih troškova.
Posebne usluge ovise o raspoloživosti u trenutku prijave te mogu uzrokovati dodatne troškove. Posebne usluge nisu zajamčene.
Australia’s second-largest city, Melbourne’s city centre incorporates the central business district, extending from Queen Victoria Market in the north, west to the Telstra (sports) Dome, and south to Federation Square. The district is home to many corporate headquarters, financial institutions, theatres, Chinatown, and an established population of students and young professionals. Rialto Towers, the tallest office building in the Southern Hemisphere, offers 360-degree city views from its observation deck.
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"Great hotel"
Good location and close to all transport. My pillows were terrible as I have neck problems. The next morning I advised front desk who were very apologetic and sent someone to my room to talk to me about what kind of pillow she can fetch for me! Very helpful and she brought my pillow and I had a great sleep. Overall you pay for what you get. Good modest […] rooms that are clean, close to transport and attractions. Pročitajte više
"The Swanston Grand Mercure Great Location"
Great place to stay if you want to be in the heart of things, easy access to shopping, restaurants, trains, staff friendly. It would be an idea however to vary the buffet breakfast.
"Swanston Hotel-Grand Mecure-close to CBD"
Staff were not as friendly and helpful as in most other hotels, I was offered no help with my 3 bags and had to manage them up to my room on my own. The room was comfortable but in need of some sprucing up, such as a fresh coat of paint (walls were quite dirty) and the carpet needed some serious cleaning! The photo of the pool was really deceiving, […] it's tiny. The breakfast was really average. I wouldn't bother with breakfast there at all. Parking was a pain as you had to park 2 blocks away in a shopping centre carpark. Pročitajte više
"Swanston Hotel Melbourne City."
Fantastic location and very friendly staff. Would highly recommend to others.
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"Disappointed"
I just finished my two nights 26-28/Dec. Very disappointed about the hotel, it is totally different from the picture which shown on website, most of equipment were old, do not believe the image when you see on the website. Soundproofing is terrible, can't sleep. It was noise next door when we were sleeping. Bed is bad, can't get into sleep for a long […] time. Staff member not very friendly, staff's attitude was bad. Service was bad, when we were checking out, we were waiting in front of the counter for 30 minutes. One thing good is location is really good, convenient enough, located on Swanston street, heart of city. I'm not sure is this hotel's price cheap within this area, but i would say if you need a very convenient place for you trip, then this hotel can be considered, but if you do care about the living quality and hotel service, then probably choose another hotel would be better. Pročitajte više
"Disappointed"
I just finished my two nights 26-28/Dec. Very disappointed about the hotel, it is totally different from the picture which shown on website, most of equipment were old, do not believe the image when you see on the website. Soundproofing is terrible, can't sleep. It was noise next door when we were sleeping. Bed is bad, can't get into sleep for a long […] time. Staff member not very friendly, staff's attitude was bad. Service was bad, when we were checking out, we were waiting in front of the counter for 30 minutes. One thing good is location is really good, convenient enough, located on Swanston street, heart of city. I'm not sure is this hotel's price cheap within this area, but i would say if you need a very convenient place for you trip, then this hotel can be considered, but if you do care about the living quality and hotel service, then probably choose another hotel would be better. Pročitajte više
"Disappointed"
I just finished my two nights 26-28/Dec. Very disappointed about the hotel, it is totally different from the picture which shown on website, most of equipment were old, do not believe the image when you see on the website. Soundproofing is terrible, can't sleep. It was noise next door when we were sleeping. Bed is bad, can't get into sleep for a long […] time. Staff member not very friendly, staff's attitude was bad. Service was bad, when we were checking out, we were waiting in front of the counter for 30 minutes. One thing good is location is really good, convenient enough, located on Swanston street, heart of city. I'm not sure is this hotel's price cheap within this area, but i would say if you need a very convenient place for you trip, then this hotel can be considered, but if you do care about the living quality and hotel service, then probably choose another hotel would be better. Pročitajte više
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"Fantastic for a business trip"
I stayed there last Saturday for one night. Arrived at 10am and could do an early check-in. Room (9th floor) was large, clean and quiet. Will stay there again.
"Overpriced, Overrated, Location Only Saving Grace!"
Extremely disappointed. For the rate charged versus the photos shown when I booked, it was chalk and cheese. Perhaps there are renovations going on and I got an un-renovated floor? Regardless, after a 15 hour flight from Los Angeles to Melbourne, this was a real let down to come 'home' to. It's only saving grace was that being in the CBD it was close […] to where I needed to be for business that afternoon. I found every excuse not to return to the hotel until sleep forced my hand. I checked out as soon as practical the next day and won't return. Melbourne surely offers much better experiences for similar money - my advice - don't waste yours. Pročitajte više
"Dont bother staying here - its drreadful"
I had to change rooms twice due to a broken airconditioner, and the smell and dirtyness of the rooms. The bathrooms are old and tired with paint peeling off the bathtubs, mould in the corners and just a general tired and worn look to the place. My carpet has stains all over it and the towels in the bathroom are grey. The hotel has pokie machines which […] attract a particular type of person to the premises - you think they could invest some money into the general upkeep of the hotel with some of this money. The windows are grubby as well which doesnt add to the dreadful view of dumpsters in alleyways. I will most definately not be staying here again. The photos are not a direct reflection of the standard of the hotel. Pročitajte više
"A fair return on comfort for the price paid"
Stayed in a standard room. Basic simple comforts. You'd have to ask for face & hand towels and bed slippers, as these are not standard. In fact I was told that bed slippers are provided only for the executive rooms. I was happy to be favoured with one! Newspapers are not standard either. Other than that, I had a pleasant & reasonably comfortable stay. […] I was especially pleased with the quality of housekeeping. The hotel corridors are narrow, its lobby is rather sparse. The concierge desk was mostly un-manned and the reception counter tended to be under-manned. I'd to queue whenever I wanted assistance. It helped that the service attitude of the counter staff were generally good. The f&b outlets are failry average.The gym and swimming pool adequate. Overall, a fair return on comfort for the price paid. Location-wise, good with close reach to Chinatown and shopping centres. I enjoyed the pleasant walks to Federation Square, Victoria Market and Crown Entertainment Centre, which are a few blocks away from the hotel. A a 'foodie' I enjoyed the variety surrounding the hotel. Pročitajte više
"Great location, but a little expensive"
Overall the location of the hotel is the best aspect. It is on one of the main streets of Melbourne, and is close to restaurants, shops, car rentals, trams etc. The room is furnished with a modern feel, but most of the actual building is not. Didn't try any of the restaurants as Melbourne offers so much. Overall the room was quiet and clean but I think […] the hotel is a little overpriced for what it was. I thought for the money they would at least help you with your luggage to your room. Pročitajte više
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"The Swanston Hotel, Grand Mercure - great location"
Lovely hotel, great professional staff, and the location was great. We walked from Flinders St train station without a worry, and its close proximity to Bourke Street Mall is fantastic.
"Close to best shopping in Melbourne"
Location location location For the price paid hotel was great There was noisy neighbors in room next to us and management were very understanding and professional Great girl s weekend for shopping location
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"Swanston Grand Mercure"
We had a great experience close to major shops and dining overall very enjoyable.
"grand mercure swanston st melbourne"
Location, location, location - so close to shopping and because we had our 8 yr old granddaughter with us we were able to go to the zoo, museum, aquarium and movies all within a short distance of the hotel.
"Ok for the price but..."
With a great location and reasonable price, the Swanston is an option for those not wanting to pay top whack for a central hotel in Melbourne. However, the rooms could do with a refurb, with tatty carpets and poor quality wardrobes. There's nothing wrong with the beds though - big and comfortable. Staff on reception were helpful enough, but the concierge […] wasn't especially helpful when we tried to book a rental car. Overall, worthwhile for the location and the price, but don't expect luxurious rooms. Pročitajte više
"Great Melbourne location"
This hotel is in a great location for exploring the city. Second time we have stayed here.
"Swanston Hotel Grand Mercure Melbourne"
Great location. Rooms were a good size, clean & very comfortable.
"The Swanston"
The Swanston Hotel in central Melbourne was exactly what we wanted. It was the perfect location and there was plenty of space in the room. It is difficult finding somewhere central for 3 people when the third is a teenager and a rollaway is not really appropriate. By booking the 2x double bed (which were really queen) room our problems were solved. […] If we exclude the grumpy reception we received when we booked in, it can be said that the staff were polite and friendly. The rate was certainly great value as our stay was during the ACT school holidays which was term time in Victoria. This was a great opportunity for an economic family holiday. Depending on the rate we would certainly stay at the Swanston again Pročitajte više
Great location, staff very helpful, and great cafe and bar
"Swanston Hotel, Grand Mercure"
My wife and I checked in very late one evening and the type of room we reserved was not available. The next day they upgraded our room, sent a bottle of wine and moved our belongings as we toured the city. The staff could not have been more helpful. The location is great for touring Melbourne but area can be noisy on weekends. From our point of view […] it was an outstanding stay at a good hotel. Pročitajte više
"Great location"
This hotel is very well located and does a very comfortable breakfast in the hotel bar. However, when I tried to have an evening drink in the bar it was shut when I arrived just after 10pm. The rooms are very spacious but the bathrooms need a makeover - very old fashioned shower which gives a variable temperature. Overall not a bad place to stay but […] does need upgrading. Pročitajte više
"A good location"
The best thing is the location. The room needed a refurbish but was clean and reasonably comfortable. Decent value for the price paid.
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"The Swanston Hotel, Grand Mercure"
I very much enjoyed my stay, having not stayed in Melbourne before I thought the hotel was in a good location. And the staf that I had conntact with all very pleasant. Thanks.
"The Mecure on Swantson"
We have stayed at this hotel several times and as always enjoyed the convenience of the location. The staff are always polite and helpful. The rooms are generous and clean. However we noted this time that our bathroom presented very tired and was in need of restoration. The breakfast venue had also changed and as such was very crowded and one had to […] queue for a seat. The buffet also had less on offer. We enjoyed dining much more in our previous stays. As such we may try another venue next time. Pročitajte više
"good bed, great location"
Smallish room but well appointed with the exception of soft lighting and no mirror. The bathroom was accesssible for a wheelchair which was OK, but there was only one small mirror fairly high above the handbasin, in which I could only see my eyebrows from the wheelchair, and there was very little horizontal surface for toiletries, shaver etc. The shower […] was on a direct view from the entry door. TV was set on the wrong screen format, cutting off the picture. great access to trams & shops, but car parking? - forget it! Pročitajte više
"The Swanston Hotel in Melbourne"
We were very happy at the Swanston. The night before, we stayed at a very expensive hotel, just two blocks up the street, and frankly, I liked the Swanston better. The location was convenient to everywhere. The room was a good size and we didn't have to pay extra for the third person (which we did at the other hotel). The staff was helpful and on the […] last day we were able to store our luggage with them after check out. There were restaurants in all price ranges all around the hotel, however, we did not eat at the hotel's restaurant, so we are unable to give a review of that. The walls were relatively thin, so we could hear the TV playing in the next bedroom. However, this did not bother us, because it was very quiet during sleeping hours. The only thing that bothered us was that we had to purchase Internet time. I think it was 28 dollars for 24 hours, which I thought was expensive. Well, we really enjoyed ourselves at the Swanston. Hope this was of some help. Pročitajte više
"The Swanston Hotel, Grand Mercure, Melbourne"
The only fault I could find with this hotel is that the walls are a bit thin. We had quite loud neighbours and we had to knock on the wall to ask them to quiet down, which they did, luckily. Otherwise, the room was clean, big enough and the service polite and helpful.
"swanston grand mecure melbourne"
ideally situated in the heart of Melbourne.helpful staff on hand.
"Grand Mercure perfect choice for Melbourne"
The Grand Mercure is the perfect choice for a hotel stay in Melbourne, the location could not be more central, rooms are extremely clean, large, all conveniences, staff are extremely kind and friendly, I recommend this hotel very highly, the highest recommendation
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"not a 4 star in the slightest"
this hotel claims to be a 4 and a half star hotel-not a chance.its very old and musty looking and smelling.not worth staying there.very good locatiuon buy there are plenty of well located hotels of a much higher standard.
"The Swanston Hotel"
Avis partagé par rapport aux travaux dans l'environnement immédiat de l'hôtel, petit-déjeuner buffet style cantine et surtout première chambre avec vue imprenable sur la cour et les murs gris !! Heureusement, le personnel de l'accueil nous a aimablement changé de chambre le lendemain, en étage supérieur avec une belle vue car nous restions 4 nuits dans […] cet hôtel. Petite piscine agréable au dernier étage avec belle vue ! Pročitajte više
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"Mkt centralt hotell med trevlig personal"
Hotellet har ett mkt bra läge med entré från huvudgatan Swanston Street som går genom hela centrala Melbourne. Lugnt och tryggt läge (vi bodde på 10:e våningen). Nära till shopping, barer och restauranger. Hotellet ligger inom samma kvarter som de två stora varuhusen David Jones och Myer. Ett prisvärt hotel med mycket trevlig och hjälpsam personal. […] Använd deras concierge för bra tips på vad ni kan göra i stan, det hade vi användning av trots att vi studerat i Melbourne för ett antal år sedan. Pročitajte više
"GRAND MERCURE SWANSTON ROAD"
EXCELLENT PETIT DEJEUNER RAISONNABLE SITUATION HOTEL PARFAITE ET IDEALE POUR SHOPPING
"Good locaton and old room"
That is the first time to book hotel from hotel.com, that's very convenience for me. For this hotel I felt the location is good,but the room and the buliding is old, especially is the aisle of out of room. And when I came the service guard of hotel gave the bad room to me, is the belowest floor and small room,the outside of the room so dirty and noisy,and […] not safity.Then I changed to higher floor,then is better,but same small room,pls pay attention don't live into Room 213 or no. 13.It is smallest room . Pročitajte više
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