Hawthorn Suites by Wyndham Holland/Toledo Area - Holland

Nice to have a kitchen to save on meals. Room was clean and tidy though a bit cramped. Looked to be recently refurbished though not to a high standard. Only complaint was a diesel bus idling it's engine in the parking lot behind our room most of the night which made the bed vibrate. Not the hotel's fault. Reasonably priced and acceptable. Didn't have […] the breakfast but it looked okay. Coffee was good. Conveniently located near shopping, restaurants, and the ice arena where my son was playing hockey. Pročitajte više

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The reviews I read all said excellent/outstanding, etc., however I wouldn't say it was any better than any of the other hotels we stayed on while traveling. everything was clean and in working order but I wouldn't go so far as excellent.

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Let me start by saying the property is nice for the most part- clean, private, kitchen equipment was available. When inquiring about location of the room the staff in the morning At the front desk was extremely rude kept emphasizing "no parties". On check in my keys didn't work went back to the front desk And they made me sign a no party policy form […] and threatened to kick me out. Still I was confused didn't know that a family of four was A party. The clerk stated she was told by A staff member/ cleaning girl that I was going to have a party And didn't care what they said. This was hilarious since we were an over an hour away from home. If the cleaning girl would have listened to the whole conversation she could have been fully aware of what was said date and time. MYbe she should stick to her job. The Afternoon front desk clerk was fantastic - kudos to her. Sorry she has to work with such negative people. Pročitajte više

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I needed a get away to finish a school assignment. This was a great choice.

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This place could not have been better. I don't generally fill out surveys but these people deserve praise. Everything was superb! I even had a get well card with no stamp on it & asked the girl at the desk if she sold stamps. She took the envelope from me & said she would mail it along with her other mail. I said but it doesn't have a stamp on it & […] she said that her mail didn't have stamps either. We were just so impressed with our whole experience! Pročitajte više

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This was my first stay at Hawthorne suites i have always stayed in the Quality hotels for years, i will deffinately be back.i think costumer service should be MUCH better. Greet people with people with a smile and less attitude since rhey are the first people we see.

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hotel was a little worn and tired but still comfortable

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Outside needed some work but room was fine had a good breakfast and overall stay.

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Plenty of space in the rooms and a reasonable buffet breakfast. Rooms are looking a little worn however. Last stayed here on a trip about 3 years ago, and sine then, the carpets look worn and the bathroom needs a good update. Not terrible, for the price, but had remembered it looking better.

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Easy enough to find due to the low sign next to the road. However, the hotel web site map doesn't take you to the hotel. It stops in the middle of a nearby busy intersection! Beware. The front desk clerk was very courteous and helpful in directing me to the room and where to park, instructing me on how best to get to the breakfast room, and offering […] help on any future requests I may have. The hotel is divided up into separate buildings, which leaves individual walkways in order to get to your room. These walkways are narrow, lined with large bushes/trees, and dimly lit. This is a bit creepy and leaves one feeling quite vulnerable to a would-be attacker.This situation is the strongest memory I have for this hotel. The room looked clean. The bathroom looked clean but there were cracks all over the linoleum around the bathtub area. I the kitchen, the cabinets look old, outdated, and unlined inside, which seems unclean. Everywhere, the interior is in need of a slight update. The bed is very firm but not worn out. Water drained from the sinks and toilet at a molasses-like pace. The breakfast was a fail. The waffles were OK (you make them yourself, per usual for these chain hotels) and the fruit was barely fresh and the eggs were the same tasteless type found at most hotels. The little sausage patties were awful. Too greasy, overcooked and tough. The food preparation area was postage-stamp sized. For the money paid, the hotel is acceptable but minor improvements would go far. Pročitajte više

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enjoyable

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Interior of the room was clean and comfortable, but, the exterior is very run down.

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We booked a king suite. The frig. didn't work and the first day they did not clean our room. We had to walk through the snow to get towels at 10 PM. They said "they called the room and no one answered so they did not give service"? . What kind of response was that? They upgraded us to a two bedroom suite. It was nice but the second day they forgot the […] coffee bags even though we had previously asked for coffee bags. The final day I went to the common room to print boarding passes. The printer was broken even though they had told me prior to the trip the printer would be fixed. The breakfast was simple but everything was a little cold. We actually went out to get away from the breakfast room one day. All and all the room price was low and compared to the hassles the hotel was tolerable. Pročitajte više

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other than finding socks in a cubboard anda dirty glass on the balcony and the patio door unlocked and slightly open when we got there anddd the telephone not working ........it was a ok nights stay

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It was perfect for a quiet get a way. The room was great. I asked to be placed somewhere away from people and I was. Hotel is across the street from shopping and just minutes away from numerous places to eat. I didn't have to travel more than 2 miles to go anywhere I wanted to. I will certainly go back.

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This was my second stay at the Hawthorn suites in Toledo. The night I stayed it was very cold and rather frigid outside. However, So was my room. The heater was broken and would not work, so I called the front desk and the staff was eager to help and moved me to another room in the same building (about 8 rooms per building that were converted from apartments […] or apartment style). Apparently the entire building had heating issues, and it was as if nobody had stayed in said building, or had a heater on in days it was so cold. I had to turn on the oven to hi and allow the cool air from the heater to circulate for several hours before it was habitable. My other stay was much nicer but during the summer time. I may give them another try because my other stay was quite nice, but I'm rather on the fence about it at this time. Pročitajte više

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Staff was friendly, room was comfortable, price was good.

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We were missing the box of facial tissues in our spacious room. Otherwise this was a great experience--SUPERB is a good word for it. Everything about it (including the breakfast) was great! We were highly pleased with everything at the Hawthorn Suites in Toledo (with the very minor exception of the missing box of tissues).

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Perfect stay for us. Close to many restaurants, shopping areas and our destination. Loved the accomidations.

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Excellent hotel. Enjoyed my stay.

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Old dusty rooms. Carpet has never been cleaned. Old mattresses. Old furniture.

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Hotel wasn't bad but the maid service was terrible. We stayed 2 nights and between the 1st & 2nd night the maid service didn't show up . Didn't clean the bathroom, make the bed, dump the trash, no clean towels. We had to call down after we came back just to get clean towels. Would give there maid service an "F".

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There were several things wrong with my room. We had two very small pillows for a king size bed. The extra pillow was bigger than the ones on the bed! When I requested extra pillows they told me they could only bring 1. There was a cigarette burn on the sham at the bottom of the bed. The shower curtain rod was pulling away from the wall and made the […] curtain droop downward. There were open/used containers of shampoo and dish soap in the room. That's just being cheap to not replace these items for new guests. There were cobwebs in the light fixtures. The wallpaper in the kitchen was peeling away from the wall. The wooden stairwell and landing was rotted. On the exterior of the building, the stucco was peeling away. There were obvious water stains and damage. This room did not "feel" or look clean and the property did not appear to be well kept. I took several pictures and plan to share with the better business bureau. Pročitajte više

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exactly what we had reserved. We had no issues at check-in, no surprises and the room was perfect. Very large bed, large bath and comfortable. Very nice neighborhood as well

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The hotel was run down from the last time we stayed at this location. The housekeeping services were inconsistent. They left dirty cleaning rags behind and did not clean thoroughly. Very noisy from housekeeping staff accumulating around the area. The linens were limited during the winter months, I had to ask for a blanket for the bed, very cold in the […] room. The door frame did not keep out the cold on a 20 degree night. I will not stay here again, very disappointing. Pročitajte više

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Got a lot of bang for the buck. Kitchen was great. Staff was very accomadating. Location was great. Many restaurants and shopping near by.

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the hotel finally went to the right level of focus to make sure we could all stay near each other. we took over 4-5 rooms and had alot of trouble at first getting the staff to help us stay together. crystal finally intervened and did the right thing that make all of us so happy in our visit to the wyndham.

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Don't be fooled by the exterior of this hotel, as it could use a little bit of love...the rooms are fantastic. My family used to stay in this hotel when visiting me, so I booked the room when I returned to my old hometown. The bathroom had been updated nicely, the room painted and very comfortable. No complaints about the room!

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After being away from home for a couple of weeks, this was to be a one night stay prior to an early appointment on the following day. Checking in was simple, reservation was found promptly and room key ready to go. Upon walking in to the room it was like walking into a mini home. Neat, clean, and quiet. Full hot breakfast the next morning was delightful […] and tasty. Would stay there again if in the area and recommend to all of our family and friends. Pročitajte više

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Very nice hotel, very nice room with the exception that the sofa pullout bed had no sheets provided for it. Otherwise, very good experience staying there!

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While the building is a bit dated you can't beat this place for the price. The room was clean although the mattress of the sleep sofa could be replaced. My son pushed some of his puzzle pieces under a door that was locked in our room and they promptly came and got them out for him. It comes with a full kitchen with clean dishes. We didn't use the complimentary […] breakfast so I can't speak to that. My only complaint was the internet was slow. Pročitajte više

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A very pleasant stay, anytime again. All Hotels should be that way.

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Room was poorly designed. Only offer a king size bed but they had a pull out sofa. Only problem was the sofa was in the middle of an area that was ~ 8 - 10 ft wide. To use the sofa you would need to move the TV, ~ 4 ft from the sofa against one wall then move the sofa to open. Appeared to be an older hotel due to the cracking around the bath. Some […] floor tile also loose. In a location that was dificult to find even with GPS. Poorly marked streets, in back of 2 strip malls. Pročitajte više

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The room is spacious and well-planned. The bed linens appeared fresh and clean; countertops were clean; and the floor was vacuumed. However, the room suffered from poor lighting and a general dinginess that was hard to ignore. The grounds of the hotel complex were not well-kept. Near our room, a pile of lumber and building materials spilled over into […] the parking lot. Leaves and stray garbage swirled near our front door. A room in a nearby building was stuffed full of old furniture, TVs, etc and looked like something out of a crime scene. The staff was generally polite but not overly responsive. Continental breakfast did the job -- just the basics: bagels, toast, cereal, juice, eggs, and a protein. Certainly not an outstanding visit, but you get what you pay for. Pročitajte više

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Nice and clean room. With kitchen and everything you need to cook except food. Will be a good place for a family to have a short vacation.

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We enjoyed our stay and the friendliness of the staff. The room was large and well equipped. Too bad we really didn't use most of the amenities! We did have a few problems (key card didn't work one morning, phone didn't work), but the staff was responsive when informed. Can't beat the location close to expressway exit and all the shopping/restaurants […] you'd ever want. Nice breakfast buffet. Pročitajte više

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Really enjoyed the size of room and kitchenette. The wooded area made it so nice. Would stay again. Lot's of stores and restaurants near by....Great location! They let us have our doggie. He enjoyed his stay too!

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The first room we were given had not seen housekeeping but the staff gave us another room with no problem.

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My stay at the Hotel was great! Great exchange for the money! The Hotel does needs some updates especially in the kitchen area which may need a new or better stove!

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Just off the highway, with a nicely laid out configuration, near restaurants and shops, this was a great location. Staff was very nice and the room had everything that would make a long stay comfortable. The room was immaculate but needs some updating. Wi-fi was free but really slow. We'd stay again.

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Full suite, utensils and dishes provied in kitchen, even a working fireplace. lots of room, quiet - near restaurants and shopping. Good breakfast.

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