Hotel Phoenicia Malta - Valletta

The hotel was very well positioned for using the buses and sightseeing in Valetta. Service in the hotel was friendly and helpful. The pool was kept very clean. The gardens were beautiful. Good access to internet.

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Friendly staff, quality hotel, good location for sightseeing in Valletta.

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The hotel staff were exceptional, very pleasant and helpful, so the overall service was very good. The location of the hotel is superb, walking distance to the beautiful city of Valletta and next to the the bus station, making it very easy to get around the island. The hotel is in a beautiful building, but I felt that it needed a refurbishment. The […] furniture etc is looking a bit tired, especially in the room we stayed, Executive Suite 111. Pročitajte više

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Hotel was fine but the main thing that let it down for me was that the room was too hot. The air-conditioning can't be changed to anything but 25'C - who decided that everyone wants their room at that temperature. OK one other small complaint - there was nowhere to put my bag to open & close so it stayed on the floor for 5 nights.

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The reception staff was very good but we were disappointed with bar staff. They made us feel that we were in their way. Our room was very comfortable with superb view but unfortunately it is not sound proof, the french windows would not shut tight so you could hear the traffic. We didn't mind hearing the traffic which usually died down at night, but […] the noise during New Year's night was awful. There was a concert at the square and very loud club music played till 3 am. Pročitajte više

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The hotel was fine. - conveniently located right outside the old city walls - and right next to bus stops. Great view of the New Years fireworks from the front rooms facing the street.

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Great location for exploring Valletta and Malta. Right next to Valletta's main bus station meaning pretty much anywhere on the island is only one or two bus trips away. Because of this, I'd avoid the taxis. They are expensive and the drivers have a high opinion of themselves. They refuse to use the meters and always try to charge Eu20 however long the […] trip. A two minute walk from the hotel and you're "in" Valletta. From there you are no further than a 20 minute walk from anywhere in Valletta. Impressive bar and public areas and lovely gardens with some great views over to Sliema. Staff were all very friendly, attentive, helpful and welcoming. Room was a good size and well maintained (we had two small balconies with nice rattan furniture), slightly old fashioned in its furnishings, but still comfortable. The bathroom was very poor for a hotel of this type - old fashioned and in serious need of a comprehensive refurbishment. Breakfasts were good and plenty on offer, but soya milk was not available for the dairy intolerant amongst us. A great, well run hotel in a convenient and pleasant location. Pročitajte više

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Easy, friendly hotel with responsive staff and great location.

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The hotel is wonderful and a good location the only downfall is the fact that there is a lot of building work going on, this is on the walkway into Valetta, am sure it will be fabulous when finished.

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We have stayed here many times and have never been disappointed; from the reception staff to the rooms to the restaurant to the beautiful gardens and pool. Well situated at the entrance to Valletta, a minutes walk from the bus terminus and cafes, bars and places of interest, there is so much to do on the doorstep of the hotel you don't need to go far […] to find everything you could want. Definitely a place to return too. Pročitajte više

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the hotel is perfectly situated in order to get the best out of the city of valletta,being literally just outside the city walls.having spent mornings viewing things historical,afternoons were spent lounging around the pool,drinking reasonably priced drinks and enjoying excellent snacks.evening meals were spent in both the pegasus and phoenix restaurants […] as we prefer to stay in house at night.we chose the basic room which was more than adequate and would certainly stay there again. Pročitajte više

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I had always been told this was the best hotel in the world for the last 40 years and so I took my wife for our silver wedding aniversary celebration. We were not disapointed. Upon arrival on Thursday we were invited to a reception in the Palm Court where the free wine flowed and then in for a fabulous buffet. In our room was a bottle of champagne on […] ice and local sweets. The room was spotless and the balcony view of the harbour also looked out on a football training pitch - some players were good! It was a pleasant strool to the pool and bar where the loungers were so comfortable a decent afternoon snooze was had before the very large pot of tea was brought over. Prices were higher than outside the hotel but they are not 5* decadence. We found Valletta restraunt prices to be half the price of others in the tourist towns, and the small cafes and coffee shops for the locals were brilliant, its worth walking out and going local. If you want ultra modern 5* then this is not it. The Phoenica is old school 5*, a place of opulent luxury with superb service. We will certainly be back for a long weekend next year. Pročitajte više

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Well situated close to the City wall of Valletta. Easy access and good parking facilities. The gardens cover 7 acres and incorporate a good sized open pool area with great views. The hotel dates from the 1940's and is in need of updating. It is described as 5 star but fails to reach this standard. However, it is very comfortable and the staff are anxious […] to please. I would use this hotel again. Pročitajte više

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Pleasant hotel, with good staff, it could do with some refurbishment, some areas a little tatty. Having said that, we enjoyed our stay.

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Greeted enthusiastically; very smooth check in, passport etc. Delightful accommodation. We were helped in all the things we needed including a late check out and help with our luggage. Cannot fault the staff who were smiling and helpful at all times.

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Common parts and externally it's a wow. Get to the rooms and they're shabby I'm afraid. We were aware of this before so only a slight disappointment - especially the severe damp patches in the bathroom. Pool area nice but busy - rarely anyone in pool itself. Jug of cheap sangria was very expensive. Service was good and friendly but not quite there […] from all staff. General Manager, great. Didn't try the food, had breakfast elsewhere and the occasions we wanted room service at 11pm, they were on very limited menu only. Very good value could be had at so many other places too. Really enjoyed our stay here and would consider returning for the location mainly. Pročitajte više

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One of the best hotels we have ever stayed in, and we have visited over 40 countries now. Rooms are spacious, comfortable and clean, food and drinks were excellent in the main and terrace bar, staff were great throughout the hotel. Beautiful Gardens, great location and good value overall. Highly recommended.

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This is a very old fashioned hotel and all the more delightful for it The staff are friendly and all helpful, and lean over backwards to solve any problems. The situation of the hotel is ideal for sightseeing, being next to the bus terminal and just outside the gates of the old city. I would love to get back soonest

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Great 4 star hotel, not quite up to the 5 stars. Very good location in Valletta city, food very good in the hotel, also some very good resturants in the same area. Concierge in the hotel very helpfull in this regard. Swimming pool area has fantastic views down over the old city.

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This hotel has old fashioned standards of service and presentation which were pleasing and very welcome. Prices at their different bars were over the top , mostly twice and sometimes three times the price of other establishments. Staff and management were cheerful and very helpful.

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It seems like you have to deduct at least 2 stars for every star on Maltese hotels. The reception staff was friendly and the breakfast buffee was acceptable. But the hotel is quite run down and the the bathroom was not cleaned completely. But it was the best hotel of the ones I stayed at in Malta.

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3 out of the 4 nights here we were kept awake until the early hours by loud music both from a wedding on 2 occasions and on 3 nights by a fun fair about 100yds away. The dining staff are very sweet and breakfast was good. However this hotel is in serious need of attention. Looking at the info about the hotel on line, it gives the impression of being […] an up market,fashionable 4 star hotel. In reality, it is a tired package holiday 3 star hotel. Pročitajte više

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A lovely getaway with old world charm. Excellent situation near all the buses you'll need to get around. Staff couldn't be more helpful.

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The hotel is well situated just outside the walls of the old town of Valletta and next to the bus station, which is a convenience - it in no way interferes with the peace of the hotel. The gardens are well kept and the pool area well positioned with an excellent bar and bar service. We found it convenient for our holiday to combine tours on the local […] transport in the mornings,relaxation by the pool in the afternoon, and visits to Valletta in the evening. Pročitajte više

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A great hotel ideally situated for exploring Valetta. Despite its location (right next to the bus station: very handy), it was quiet and felt like a bit of a hidden oasis, actually, with its peaceful gardens and a light and airy lounge area. Some of the reviews I read before booking said it was a bit shabby and not quite up to 5* standard, but I found […] it very pleasant. Probably not the place for you if you're looking for somewhere quirky or distinctive, but I'd definitely stay here again. Possibly not great for young kids either - and certainly the bulk of the guests seemed to be couples or families with older children. Pročitajte više

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Super hotel with friendly and helpful staff. Great location for just walking into Valletta. Echoes back to an old Colonial era, with the odd Art Deco touch here and there. Many rooms have been up-graded, mine was one of them - small room, but adequate as simply a base to venture out. Nice peaceful gardens to sit in with a small, over subscribed pool […] area, with not enough loungers to go round. Very comfortable large lobby bar. Very popular with both young and old. I'd stay again, it was very convenient indeed. Pročitajte više

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We had the most basic twin room and it was still a good size for the two of us, we had a nice view of the harbour. Lovely pool area reached by walking through the pleasant gardens (although the pool is not massive if you have children but it is all the same depth, and there is a small pool for the little ones). Despite visiting the hotel in July at […] the start of the summer holidays it did not feel busy or overcrowded. Great location, right by the bus station and the cit of Valetta. Friendly and helpful staff, we were even be able to check in three hours early as our room happened to be ready when we arrived from the airport. I would definitely stay here again if revisiting Malta. The only fault we could find was our bathroom tap dripped! Pročitajte više

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Perfectly located for a short visit to Valetta - extremely comfortable with very friendly and professional staff. Have now stayed twice and would not stay anywhere else if I need to be n the southern part of Malta

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Unbeatable location, beautiful garden with amazing views, excellent breakfast with champagne included, confortable room, great value for money. This is definitely one of the best hotels in Malta if not the best. Highly recommended.

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Very nice hotel. Staff all pleasant and very helpful. Nice and relaxing atmosphere.

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Had a glorious week in Malta based at the Phoenicia, totally relaxed by the end of it and very reluctant to leave. Have promised a speedy return soon.

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Fantastic old fashioned service, with no expectation of tips! First class building with great ambiance.

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We have been staying at the Phoenicia for ten years now and we have always had a relaxing and pleasant stay. The refurbished rooms we have stayed in, both harbour view and executive, have been most comfortable and very clean. However, the windows are in need of replacement. The range of food and beverages at the buffet breakfast was extensive and frequently […] replenished. We particularly appreciated our eggs being cooked to order. The majority of the waiting staff were efficient and friendly as were the reception staff. Check in and check out were speedy and smooth. The pool area is in a fantastic location, reached by way of a short walk through well tended and pretty gardens. It was picturesque and benefitted from a bar and restaurant service. The area was further enhanced by the spectacular view over Manoel Island and Sliema. I would say however that some of the sunbeds and cushions are in need of replacement. Public areas are very clean and well staffed. Free Wi-fi is available in the public lounge. On this occasion we did not use either the restaurant or the bistro in the hotel but both were fine on previous visits. Pročitajte više

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Lovely art deco hotel, with beautiful reception room and good restaurants. Rooms on the small side (and absolutely take one with a view). Pity there is no (free) wireless in the rooms! Staff very kind and competent.

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There are positives and negatives to staying in the Hotel Phoenicia. It is very well located and handy for people going on bus excursions. The pool looks good and the bar is chic. Our room (the man at the desk proudly informed us we had been 'upgraded' to a suite) was spacious and the bed comfortable. However, the hotel is really tired and outdated. […] All the paintwork is old and the surfaces are chipped. The room itself looked liked it hadn't been renovated in 35 years. The appliances were antiques (and not in a good way) and the bathroom dreadful! When we complained about the worn enamel of the bath, the dirty sink, the grotty kettle and the bacteria infested grouting the management promised they would do something but we feel they should offer more. Not really acceptable and pretty slack generally - especially as we had opted to upgrade rooms beforehand to a supposedly 'superior' room. Pročitajte više

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Value for money hotel in a great location (near the bus station & you always want a bus in Malta)

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The only downside to our stay at the Phoenicia was the very slow service at the evening meals. Although the staff seemed to be hurrying around we had to wait for long periods of time. On one occasion 20 mins before we saw the menu and 1 hour before we got our main course. Breakfast and lunch was very good.

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It was a lovely colonial building which has aged yet retained its original charm. Its a huge step back in time in a nice way. This is not to say that the hotel looks tired. Far from it, it is very well maintained. The staff are extremely friendly and very helpful, I cannot fault any of them. If I was to point a negative, its the noise caused by the […] cleaners early in the morning. I don't think that they realised how sound travels in those old stone buildings. Woke us up every morning which spoilt the whole experience somewhat as we had visited the island for the weekend to re-charge our batteries. Pročitajte više

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hotel was lovely. staff great the bathroom would need some updating with regards to it being a 5 star hotel.

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Excellent hotel, wonderful service. A good variety of food options on site. Comfortable rooms.

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The staff were very friendly and helpful. The food and bars were good and its in a fantastic spot to explore Malta and Valetta.

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Plus: - great location, by bus terminus, and just outside city gates - exceptionally friendly and helpful concierge / reception - pool area is nice with good views - spa prices aren't outrageous - rooms were cleaned regularly to high standard - great club bar Minus: - room a little poky by international standards, although was ample - afternoon tea: […] service was slow All in all I'd recommend it, but you'll probably feel you get acceptable value for money if you go on a deal or some sort of reduced rate. Pročitajte više

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The Hotel is right beside Valetta and far away from the awful Hotel developments in Silema, St Pauls. It is a marvellously luxurious 1930s Hotel reminiscent of Agatha Christie's Inspector Poirot. Gardens that lead to a lovely swimming pool under the ancient walls of Valetta and overlooking the harbour. Many rooms have balconies. Worth getting a room […] with a balcony and going for the breakfast.I prefer rooms facing the back of the hotel, overlooking the gardens. I have been twice and both times there were drinks and canapes on Wednesday night and a musicians most nights in the wonderful cocktail lounge. The minute you enter the hotel after a day exploring Malta, you feel you enter a peaceful oasis and it is very relaxing. Pročitajte više

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great grand old hotel just outside the city walls. great lobby/lounge/bar/restaurant. staff friendly and professional.

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The hotel is very nice but seems to need a little spent on it to bring it up to a full 5* standard. The staff are all very pleasant, but on occasions seem very stretched.

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Perfect place to stay for 4/5 days. A few steps from the City Gate and also the hub of the island's excellent bus service.

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Very good hotel, central location for Valletta and buses to anywhere on the Islands, could not have been more convenient. The hotel and staff were excellent and responded quickly to requests. Good breakfast choice and free Wi-Fi in the main lounge. Also the business Centre was free to use at any time.

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The expression Faded Grandeur springs to mind but overall the convenience of the position of the hotel outweighs any shortcomings. The beds are very comfortable (rooms are a little on the small side for a 5* hotel) and the standard of cleanliness etc is very good. The majority of staff are very friendly and efficient and the quality of the food is generally […] good. I think that the 5* rating is overgenerous and think that a 4* + might be more appropriate as little things like paper napkins rather than linen napkins are little touches that let the standard down. It was impossible to get an English speaking channel on the TV and wi-fi was only available in the Palm Court lounge area, which was frustrating. Overall it was a very pleasant stay and I would certainly stay there again provided I could have a suite (which we paid to upgrade to from the original room we were allocated). Pročitajte više

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Beautifully kept hotel, all the staff were pleasant and were quick to respond to any request, eg check in for our flight home. One evening the manager gave a cocktail reception for guests which was nice. The furniture in the room was slightly dated, but the towels and linen were excellent quality and very fresh. We would happily visit there again.

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