Ramada Conference Center Warner Robins - Warner Robins

Odgovor: Ramada Conference Center Warner Robins Thank you for your review and we always appreciate feedback from our guests. We apologize if you were less than satisfied with your room. I did some research during the month of March for Hotels.com reservations and found that you stayed in one of our deluxe rooms at a very good rate for a 3-day stay. The room is located upstairs in our A building, our deluxe wing and not far from the hotel’s front office. It has an upgraded television, microwave and fridge, (not all of our rooms have this luxury), iron/ironing board, and coffee maker. All our rooms have our distinguished comfortable mattresses. I also checked our “Courtesy Call Log” at the front desk and found no written dissatisfied comments about this room during your stay. Other guests checked in and out of the room since your stay with no complaints or comments. We wished that you would have brought your concerns to us during your stay and that way we could have alleviated any problems immediately! Our hotel is exclusively set off from busy traffic in a safe lighted area with nearby city offices and new Law Enforcement Center located only 7 minutes away. There are many recognized name restaurants within walking and driving distances. Again, we appreciate your valuable feedback. We welcome you back at a very affordable rate for a mid-scale hotel and a pleasant and comfortable guest experience. General Manager Ramada Warner Robins

Odgovor: Ramada Conference Center Warner Robins Thank you for sharing your comments with us. We regret that you found our hotel to be not to the standards expected. This property is one of the largest in Warner Robins with 100 guest rooms and 5 meeting rooms and there may be some rooms that are more “challenged” than others. We always give guests the opportunity to preview their room before check-in and our front desk is trained to exchange the room immediately if not completely satisfied. All we require is that guests inform the front desk during their stay. We have made great strides since opening as the Ramada in 2009 when this property was in total disrepair. The landscaping was enhanced and beautified, the Wireless Internet upgraded with 24/7 hour service, older fitness equipment replaced, ergonometric desk chairs added, worn carpeting replaced in pre-function area, older shower fixtures replaced with newer ones, mattresses replaced, and new pool furniture and picnic tables added. Currently we are refreshing the rooms with cleaning carpets, painting, and fixing wallpaper. There is still more work to be done and we have several more projects on our plate to include replacing older TVs in phases, updating furnishings, and replenishing towels and linens. We regret that you found the breakfast to be less than filling. Our complimentary continental breakfast has a variety of food items including mini-muffins, doughnuts and bagels, toast, instant oatmeal, six assorted cold cereals, cranberry and orange juice, coffee, tea, and fruit. We are continually tweaking our food presentation to ensure it meets the needs of our guests. Again we appreciate you taking much time to address your concerns and it helps us to improve our guest services, amenities, and facility. Best Regards,

Odgovor: Ramada Conference Center Warner Robins Thank you for sharing your comments with us. We are glad you selected us for your lodging needs but sorry you were less than satisfied. Our apologies for the inconvenience of your room door handle not working properly. We fixed it and also could have also offered you another room. Management has a very generous policy of exchanging rooms immediately if the guest is not happy with their room. All we require is that guests inform the front desk during their stay. Our property is an established hotel and contains 100 rooms. We acknowledge that some rooms need more attention than others. For a mid-scale hotel with 5 meeting rooms and a spacious fitness center it is considered to be reasonably priced and comfortable. There is still much work to be done in renovating the hotel and we have several more projects on our plate to include upgrading the door lock system, replacing older TVs in phases, and updating furnishings. Our room directories have been updated with correct TV channels and the housekeeping staff will replace in each room. We regret that you found the breakfast to be less than filling. Our complimentary continental breakfast has a variety of food items including mini-muffins, doughnuts and bagels, toast, instant oatmeal, six assorted cold cereals, cranberry and orange juice, coffee, tea, and fruit. We are continually tweaking our food presentation to ensure it meets the needs of our guests. Again we appreciate you taking much time to address your concerns and it helps us to improve our guest services, amenities, and facility.

Odgovor: Ramada Conference Center Warner Robins Thank you for taking the time to share your experience. I apologize if you found the room to be disappointing we could have offered another room. We always give guests the opportunity to preview their room before check-in and our front desk staff is trained to exchange the room if a guest is not completely satisfied. Granted this is an established and “veteran” hotel in Warner Robins with 100 rooms. There are some rooms that are more “challenged” than others. Since being reflagged as the Ramada in 2009 we have made great strides in upgrading the rooms with new ergonometric desk chairs, comfortable mattresses, shower fixtures, and improved wireless Internet connectivity. We still have much work to be done including replacement of furniture, wallpaper, televisions, and carpeting. Also we have improved the exterior surrounding of the 5 ½ acre property with a professional landscaping company. Picnic tables and a pet walk have been added in the back of the hotel. Our complimentary continental breakfast features a variety of assorted food items including baked items, waffles, instant oatmeal, and six assorted cold cereals. I am sorry that you found the orange juice dispenser to be not working but glad you reported it to the staff. I apologize if they were not receptive in remedying the situation that day. That is not the norm. Please don’t let this one-time episode prevent you from staying at our hotel again. We know that you will discover that our hotel offers affordable rates for comfort, location, complimentary amenities, and friendly service. Again thank you for taking the time to give us some feedback! Sincerely,

Odgovor: Ramada Conference Center Warner Robins *Thank your for sharing your comments with us. We are glad you selected us for your lodging needs but sorry you were less than satisfied. * * * *Yes, we are pleased to be a pet friendly hotel and have an extensive area in the back of the property to walk and exercise dogs. Thank you for the suggestion to have a trash can readily available to dispose waste.* * * *This property is the largest and most established hotel in Warner Robins with 100 guest rooms and 5 meeting rooms. We have made great strides since opening as the Ramada in 2009 when this property was in total disrepair. The landscaping was enhanced and beautified, the Wireless Internet upgraded with 24/7 hour service, older fitness equipment replaced, ergonometric desk chairs added, worn carpeting replaced in pre-function area, older shower fixtures replaced with newer ones, mattresses replaced, and new pool furniture and picnic tables added. * * * *There is still more work to be done and we have several more projects on our plate to include upgrading the keycard lock system, replacing older TVs in phases, and updating furnishings.* * * *Frequently we are commented on our comfortable mattresses so it is surprising to note that your dog found it uncomfortable. He must be very sensitive and discriminating! * * * *Guests are always encouraged to book with us again and let the Front Desk/Management know what further actions can be done to enhance guest experience. Again we apologize for your less than satisfactory experience.* * * *Best Regards,*

Odgovor: Ramada Conference Center Warner Robins Thank your for sharing your comments with us. We are glad you selected us for your lodging needs but sorry you were less than satisfied. It was surprising to hear about the stains on the sheets/ pillowcases as well as the light bulbs flickering. Please feel free to contact us with the room number so we can address this with our maintenance and housekeeping crews. The Ramada Inn, Warner Robins has 100 guest rooms. We are working with our housekeeping staff to ensure that all rooms are maintained and cleaned with the same quality standard. It is always recommended to report room discrepancies to the front desk during your stay as soon as possible and we would offer another room immediately and effortlessly. This is of course predicated on the occupancy at the time. We had a full house these past two weekends so it might have been more challenging. In addition it is our policy to personally contact the guest as soon as they have time to get settled to ensure they are satisfied with their room. I apologize if this was not done. Please don’t let this one-time episode prevent you from staying at our hotel again. Our hotel offers affordability, comfort, location, complimentary amenities, and friendly service that is hard to beat for a mid-scale hotel. We certainly welcome you to not judge us by this one experience but to come back and evaluate us again.

Odgovor: Ramada Conference Center Warner Robins *Thank you for taking the time to share your experience at our hotel. The drug activity was not reported to us but we consider your remarks as most important and vital. * * * *We encourage guests to report any disturbance and that way we can address it quickly and efficiently. Our staff is available on our property at all hours of the day and evening and we are two miles away from city administration and law enforcement offices. They patrol this area and the main corridor of Warner Robins regularly. It is a secure location. * * * *We give guests the opportunity to preview their room before check in. Our front desk staff is trained to exchange the room if guest is not completely satisfied. I apologize if this did not occur. The weekend you stayed was especially challenging with a full house due to the Georgia National Fair attendees and other groups and we had a full house. With 100 rooms on the property there are bound to be some rooms challenging rooms and I apologize if you found your room unsatisfactory. * * * *Our rooms do not have lights over the bed but lamps on furniture stands and a corner lamp stand. I apologize if one of them was not working correctly and hopefully you reported it to the front desk for our maintenance log book. * * * *Guests are always encouraged to book with us again and let the Front Desk/Management know what further actions can be done to enhance guest experience. Again we apologize for the less than stellar experience.* * * *Most Sincerely,*

Odgovor: Ramada Conference Center Warner Robins Thanks for expressing your views freely. We are glad you selected us for your lodging needs but sorry you were less than satisfied. Our hotel is the largest in Warner Robins with 5 ½ acres, 100 guestrooms and 5 meeting rooms. The property is easy to access and nestled in Georgia pines and Magnolia trees. It is about a 10 minute drive depending on traffic from Interstate I-75, and close to city administration offices, Robins AFB, Museum of Aviation, variety of restaurants, and shopping. A city park is only ½ mile away! We apologize if you had a poor TV picture. Televisions, cable reception, and free Wireless Internet are currently being upgraded. There may be a few televisions that need more attention than others. Had you informed our hotel front desk during your visit we would have exchanged rooms for you immediately and effortlessly to your full satisfaction. Our complimentary continental breakfast includes a variety of assorted food items including breads, mini-muffins, waffles, instant oatmeal, six assorted cold cereals, juices, coffee, and fresh fruit. It exceeds that required according to Ramada standards. Perhaps you experienced a busy day when it wasn’t replenished in a timely manner. I have asked our morning front desk agent to monitor more closely to restock as necessary. Please don’t let this one-time episode prevent you from staying at our hotel again. Our hotel offers affordability, comfort, location, complimentary amenities, and friendly service that is hard to beat for a mid-scale hotel. We certainly welcome you to not judge us by this one experience but to come back and evaluate us again.

Odgovor: Ramada Conference Center Warner Robins Thank you for taking the time to share your experience at our hotel. Certainly we did not intend for you buy cleaning supplies to clean your room as that wasn’t necessary. A better solution would have been to contact the front desk and report your dissatisfaction immediately. That way we would have directed our housekeeping team to spot clean, freshen-up and tidy the room. We are very approachable and take time to give personable attention to each guest. Or we could have exchanged your room for another that you found more pleasing. We have a policy of contacting the guest soon after they settle in and ask if they are satisfied with their room--that way we can make immediate corrections if needed. Apparently this was not done and I apologize for this omission. I also conducted an extensive meeting with the entire housekeeping staff to discuss the importance of using the three critical senses of sight, smell, and touch in conjunction with their housekeeping checklists. This will help prevent glaring discrepancies. Ramada Inn is the most established hotel in Warner Robins with 5 ½ acres and 100 guest rooms. With the large quantity of rooms there are bound to be some equipment issues and we apologize if the iron malfunctioned. Hopefully you mentioned it upon checkout so that we could remove the iron. I have addressed our housekeeping manager to inspect irons and other equipment to ensure they are working properly. Please don’t let this experience prevent you from staying at Ramada again. Our hotel offers affordability, comfort, location, complimentary amenities, and friendly service that make it stand-out among mid scale hotels.

Odgovor: Ramada Conference Center Warner Robins Thank you for sharing your candid comments about our property. We always appreciate feedback from our guests and will address your concerns with our entire staff. Yes, we do offer friendly hospitality and have received numerous comments for our amicable guest services. It is true that this hotel is the most established hotel in Warner Robins. Management has injected much time and money to upgrade and improve the property and facility. The hotel is in a good location near city administration and law enforcement offices. City wide patrols are conducted frequently. Regarding your noisy neighbor it is hoped that you called the front desk. It is manned 24 hours and they would not hesitate to contact or personally knock on the door of the offensive guest. We apologize for the guest’s inconsideration. We are sorry for your inconvenience of not getting online. We have taken immediate steps to resolve the sporadic Wireless Internet availability. The cable company and 24-hour wireless Internet support desk have been notified and our property technician is also checking our rooms for reception. There is also a computer in the lobby for our guests and hooked up directly through Internet cable. Again we appreciate you taking time to address your concerns and it helps us to improve our guest services, amenities, and facility. I sincerely hope you will give us another opportunity to demonstrate our personable and friendly guest services, numerous amenities, and very affordable rates. Sincerely

Odgovor: Ramada Conference Center Warner Robins I would like to offer my sincerest apologies for your less than stellar experience at our hotel. Since your stay we have brought in our dedicated AC repairman to check and repair the AC units that are not cooling properly. This is an established and respected property and one of the largest in Warner Robins with 100 rooms. Perhaps there are some units that require more attention than others. Our housekeeping manager has been tasked to inspect the appearance of bed skirts and bedding and to ensure rooms have a pleasant fragrance. This has been highlighted on the checklist. Our pool is a very attractive feature for our property--kidney shaped and one of the deepest for a hotel at 9 feet deep. Unfortunately with the hot weather and recent rain we had some clarity challenges and will treat it accordingly to make it crystal clear once again. New pool treatment supplies are on order to rectify this issue. We are sorry and regret the inconvenience it may have caused to you and your family. We take pride in our friendly and personal hospitality and have a flexible exchange policy! If you were not completely satisfied with your room during your stay all that is needed is to contact the front desk and let them know. It is with great appreciation that you chose Ramada for your lodging needs. We recognize you have many choices and we are grateful for your input and suggestions on how we can make your next stay more enjoyable.

Odgovor: Ramada Conference Center Warner Robins Thank you for taking the time to express your concerns about the air conditioning in your room. It is with sincere regret that you found it not to be working. I know with the extreme hot weather lately and with 100 rooms on our property there may have been some cooling problems. We have a dedicated air conditioning maintenance man and also our head housekeeper who is currently checking the AC units in our rooms. I was surprised to hear that our front desk agents advised you to buy a fan! That is surprising to hear as we are very cordial and accommodating to our guests and their requests. We do have fans available to our guests if there are AC inoperable issues and will certainly rooms immediately if it does not meet expectations. I also hope you let our front desk know about the toilet leaking. We have a ticket book for our maintenance man who specializes in plumbing. Nevertheless we have alerted him to leakage in our rooms. Regarding “undesirables” we have many guests from families to business personnel, construction crews, vacationers and extended stays at our property. We are close to the Warner Robins city offices and law enforcement center. So it was not out of the norm for them to be conducting their daily patrols which is a great service to our community. Again, thank you for addressing your concerns which help us improve our property and customer service. Most Sincerely,

Odgovor: Ramada Conference Center Warner Robins Thank you for taking the time to write about your recent stay at the Ramada Inn & Conference Center, Warner Robins. We appreciate your comments and apologize for any inconvenience experienced. We are proud to offer 3 curtain window treatments in our rooms. Perhaps it was not understood how to close the draperies. The first set is for decoration only and does not close. The second set is sheer and has a pull to close; finally the third set is called a blackout curtain and does close completely to provide total darkness for ease in sleeping. The front desk would have easily given instructions if notified, or exchanged the room immediately if desired during your stay. You will be pleased to know that we have very comfortable mattresses, both microwaves AND fridges, new shower fixtures, and cable TV with 2 premium movie cable channels. We also have a Wireless Internet company that is available 24/7 for any Internet connectivity issues. Our 5 ½ acre property includes a 9 foot deep kidney shaped swimming pool set away from busy traffic. There is also a kiddy pool for families. Recently we purchased tables and grills for our picnic area. Please don’t let this one-time episode prevent you from staying at our hotel again. You can be assured that we provide very affordable rooms for the price that is hard to beat for a mid-scale hotel in this area.

Odgovor: Ramada Conference Center Warner Robins Thank you for taking the time to share your experience. Your concerns have been addressed with our housekeeping and maintenance staffs. As a result, we created a more precise checklist to ensure all guestrooms and public areas are checked from top to bottom with more attention to detail. The swimming pool is one of our most attractive features! We are sorry that you found it to be a disappointment. Our maintenance man constantly monitors the clarity of the water so it is surprising that you found it cloudy that day. We take pride in its unique features including its exclusive surroundings set away from traffic and that it is 9 feet deep. New pool furniture has replaced older chairs and tables and we are in the process of buying more. Many improvements have been made since the hotel was flagged with new ownership and management in August 2009. A professional landscaping company comes twice a month, cuts the grass and prunes bushes and trees around the 5 ½ acre motel—the largest in Warner Robins. we were complimented by the city for our excellent landscaping maintenance Our continental breakfast features a variety of assorted food items including baked items, waffles, instant oatmeal, and six assorted cold cereals which is more than the Ramada requirements. Also offered are a variety of juices and fruits. We are glad you enjoyed the sausage patties which we alternate with the egg patties depending on availability. Please don’t let this one-time episode prevent you from staying at our hotel again. We know that you will discover that our hotel offers affordable rates for comfort, location, complimentary amenities, and friendly service. Again thank you for taking the time to give us some feedback.

Odgovor: Ramada Conference Center Warner Robins First of all we appreciate candid comments about our hotel. All reviews help us to remedy negative experiences and enhance positive stays. Secondly we apologize for inconveniences during your stay with us. With 100 rooms on the property it is evident that you had a room that needed more attention than others. Our head housekeeper is currently training newly hired housekeepers on cleanliness standards. Our top priority is to ensure each room is cleaned from top to bottom and lighting fixtures are working properly. The hotel also has a very efficient maintenance man on property and a well established plumber on call. Both could have helped unclog your sink immediately if a call was made to the front desk. We apologize if your Wireless Internet was not working at the time. We do have a 24-hour professional Wi-Fi company/help center that is readily available should you have connection problems. They state there were no complaints raised to them at that time. In case you have ticket # pleased forward to us for our immediate action. Additionally some equipment has been updated to enhance connection in all areas of our 5 1/2 acre property. We are glad that you enjoyed our pool while you were here as it just opened recently for the summer season. It is a deep kidney shaped pool and we take great pride in its features. You will be happy to know that we are receiving new pool furniture to provide more comfort for our guests. We have a fine reputation for our friendly and amicable guest services. In the event that your expectations were not met we will do our utmost to rectify the situation and exchange rooms for comfort if need be. Most Sincerely,

Odgovor: Ramada Conference Center Warner Robins First our thoughts and prayers are with you and your family regarding the passing of your relative. We know it can be a difficult time as you all adjust to the loss. Secondly we appreciate your constructive comments and are pleased that you chose our hotel for convenience-- close to many city businesses and restaurants on this end of town. We have made much improvement since this hotel was flagged with new ownership and management in August 2009. This included purchasing new fitness equipment, washers and dryers, carpeting in the hallway, comfortable new mattresses, TVs, and new security system. We take great pride in our friendly and hospitable front desk agents who go to great lengths to ensure each guest is satisfied with their rooms. We regret that you had some inconveniences during your stay. At the time the hotel was nearing full occupancy due to major events in town. We had a professional plumber on hand to fix some plumbing issues and that is perhaps why you had low water pressure at the time. This was only a one-time occurrence and has since been rectified. Our head housekeeper is currently inspecting all rooms with a new cleaning staff from top to bottom. Major emphasis is on bathroom fixtures and shower curtains to be inspected for cleanliness and replaced if needed. Please don’t let this one-time episode prevent you from staying at our hotel again. We know that you will discover that our hotel offers affordable rates for comfort, location, complimentary amenities, and friendly service. Kind Regards,

Odgovor: Ramada Conference Center Warner Robins You made our day about your stay! Yes, we have a reputation for our friendly, professional and amicable staff that is willing to take extra steps to accommodate our guests. We agree that our rates are very affordable for what we provide. Your comments are highly appreciated and we extend a warm invitation for you to come back and stay with us again! Warmest Regards

Odgovor: Ramada Conference Center Warner Robins Thank you for taking the time to write about your recent stay at the Ramada Inn & Conference Center, Warner Robins. We appreciate your comments and apologize for any inconvenience experienced. We are proud to offer 3 curtain window treatments in our rooms. Perhaps it was not understood how to close the draperies. The first set is for decoration only and does not close. The second set is sheer and has a pull to close; finally the third set is called a blackout curtain and does close completely to provide total darkness for ease in sleeping. The front desk would have easily given instructions if notified, or exchanged the room immediately if desired during your stay. Many improvements have been made since the hotel was flagged with new ownership and management in August 2009. At that time the hotel was in total disrepair but we have injected $580K for renovation—new roof, bathroom fixtures, electronic signage and landscaping. We are still in the process of updating room furnishings but are pleased that we offer both microwaves AND fridges, hair dryers, iron & ironing board and cable TV with 2 premium movie cable channels. We also have a Wireless Internet company that is available 24/7 for any Internet connectivity issues. We certainly welcome you to not judge us by this one experience but to come back and evaluate us again. Sincerely,

Odgovor: Ramada Conference Center Warner Robins We regret that you experienced several inconveniences while staying at our hotel recently. I have reviewed your feedback in detail with our front desk staff and maintenance personnel. With 100 rooms on the property we are determined that each room is maintained and cleaned to the standards of Ramada and beyond. Our property is one of the most established in Warner Robins and we are in the process of upgrading our televisions. Guests will be happy to know that we offer cable with 2 premium movie channels and free Wireless Internet with 24-hour service. Our maintenance crew is trained to repair bathroom fixtures, lighting, and adjust heaters and air conditioning to the guest’s preferences. We also have a dedicated HVAC technician, electrician, and plumber that are on call for more complex issues. All we ask is the guest inform us immediately if not satisfied. We have a very generous policy of exchanging rooms immediately and could have easily done this if the Front Desk was informed during your stay. It is our policy for guests to eat breakfast in the dining area for safety and room sanitation purposes. However, if guests desire to have coffee or juice soon after the breakfast hours are over we certainly can oblige if asked! You can be assured that we provide very affordable rooms for the price that is hard to beat for a mid-scale hotel in this area. Thanks again for taking the time to write about your recent stay! Most Sincerely,

Odgovor: Ramada Conference Center Warner Robins The Ramada Inn & Conference Center, Warner Robins welcomes all positive and constructive comments to better serve the needs of our guests. We are sorry to see the “non-existent” comment about our complementary breakfast. Our continental breakfast is always served in a specific time period every day. After the breakfast hours are over we store food items in our deep freezer and refrigerator. Perhaps you arrived when breakfast hours were over. If so we are sorry for your inconvenience. Here at the Ramada Inn, Warner Robins we offer a variety of assorted food items including mini-muffins, doughnuts, bagels, toast, waffles, instant oatmeal, six assorted cold cereals, cranberry and orange juice, coffee, bananas, oranges and apples. In addition we have now started offering egg and sausage patties. Regarding the incense smell--our rooms are scented only with air freshener from a well known brand on the market. Ever flexible we often change scents to be most pleasing to the guests. It is always recommended that guests come directly to the front desk if displeased with their rooms. We are very approachable and take time to give personable attention to each guest. Please don’t let this one-time episode prevent you from staying at our hotel again. We know that you will discover that our hotel offers affordable rates for comfort, location, complimentary amenities, and friendly service.

Odgovor: Ramada Conference Center Warner Robins Thank you for expressing your concerns for the Ramada Inn, Warner Robins. We regret that you were not entirely satisfied with your accommodations. The Ramada Inn, Warner Robins is an established hotel with excellent one-on-one customer service--attentive to each and every guest that walks through our doors. Management has a very generous policy of exchanging rooms immediately if the guest is not happy with their room. All we require is that guests inform the front desk during their stay. In 2009 management undertook a major renovation with a $580K injection to reflag the hotel as the Ramada Inn & Conference Center. Improvements included new carpeting in pre-function hallway, replacing roof, breakfast area modification, and cabinetry refurbishment. Improvements are ongoing. Rooms contain newly purchased mattresses and ergonometric chairs for our desk tables. Curved shower rods and new adjustable showerheads have replaced older bathroom fixtures for greater ease and comfort. Rooms are equipped with wireless Internet, coffee makers, and both mini microwaves and fridges. We are now replacing older televisions with flat screen cable ready TVs with two premium movie channels. A dedicated staff member is working hand in hand with housekeeping to inspect all 100 rooms and common areas. This aggressive approach to put “eyeballs to walls” and fix discrepancies is a positive step to ensure rooms are the quality expected of our guests. More attention has also been placed on our continental breakfast offerings for quality and freshness. You can rest assured that we provide very affordable rooms for a price that is hard to beat for a mid-scale hotel in this area. As an extra bonus we offer pet-friendly and smoking rooms that are not featured at many other properties down the street. Thanks again for writing about us and sharing your candid comments.