InterContinental New Orleans - New Orleans

2nd time staying here for Jazzfest. Decent location, good service. Property is dated and overdue for renovation. Otherwise a good choice.

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We were in New Orleans for Jazz Fest and the hotel was a great option. Not being right in the middle of the French Quarter was nice, as we were able to get away from the crowds while remaining within a 5 minute walk to the neighborhood. We also found that we were well situated for newer and trendier restaurants as well as within walking distance to […] the Smithsonian affiliated WWII museum (well worth a visit) which we visited on a rainy day. We also appreciated the great customer service of the hotel staff. Pročitajte više

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This is an older hotel that has been well cared for and situated in the business district. The rooms aren’t large and the beds were too soft for my taste, but otherwise it was well appointed and clean. The bathrooms were also small. The staff was capable and courteous. Valet parking is expensive and isn’t on site so it was a little slow. If you use […] it call ahead at busy times. Another option is the less expensive public lot right next to the property. Pročitajte više

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..is the disappointing breakfast at the Veranda Room. I don't mind paying a nice chunk for a breakfast buffet if it is executed well, but the choices were VERY slim compared to similar upscale accommodations (namely the Hilton that actually even offered alligator on their breakfast buffet). It also was bothersome that I nearly missed my flight because […] I had to wait 15 minutes for a glass of juice, and another 15 minutes just to receive my check. Other than that the hotel was fantastic, the beds were super comfortable, the staff was attentive, and the rooms were well worth the cost. Pročitajte više

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Old rooms that need to be remodeled.

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We arrived early (11 AM) and were allowed to check in. We were also offered late check out when I inquired about them keeping our bags until we could leave. I was a very nice hotel and within walking distance of all the local sites. 3 blocks from bourbon street ect. Staff was very friendly and helpful.

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The staff are excellent but the hotel rooms are dated for the price although very clean Maybe they jacked the prices up bc is was French Quarter festival. Location is great with a self parking lot next door for 25 a day. Bed is super comfy. AC didn't work so well. I think they control the AC. Good water pressure.

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The Intercontinental was likely at one time a very nice property, but it is in need of upkeep and renovations. We had requested a king room, but when we checked in were told that the only non-smoking rooms available were double bed rooms. Once we got to the room there were stains on the tile and carpet, holes in the bed skirt, a hole in the drywall […] under the window, etc. The location near St. Charles Street and the French Quarter is the best thing about this property, but it needs to spend the money to get the guest rooms up-to-date and clean to live up to its location. Pročitajte više

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Weenjoyed our stay immensely.

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Small Rooms, Room Service Fast, Valet a nightmare Sunday Morning. No Tip !

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The Intercontinental Hotel provides the best in customer comforts. The staff is friendly and knowledgeable and will do anything to make your stay a pleasant one. Located just blocks away from Bourbon Street, it is within walking distance of New Orleans best tourist hotspots. I highly recommend this hotel for your stay in the Big Easy

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The beds are extremely un comfortable. The air conditioner did not work in our room they had to call in maintenance. The pool was under renovations soo ws could not take kids swimming.we were totally dissatisfied for the large amount of money we paid.

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Awesome

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I spent my first night at the W that was located in the French Quarter. The Intercontential surpassed the W hands over fist. The room was cleaner, larger and I felt very safe. I was a single traveler and was pretty nervous at the other hotel. I would recommend this hotel to friends and plan on staying there next year when I return.

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Everything about the hotel was good. We will stay there again. My husband and I went down to New Orleans to run a marathon. The only hiccup we encountered was the morning of the race, the lobby restroom only had one of the four bathrooms in working condition. The hotel was jammed packed full of runners. Runners need restrooms before a long run, so to […] only have one bathroom working was extremely troublesome. Sure, we could have gone back upstairs to our rooms, but that is very time consuming to wait on the elevator and such. I think the hotel staff should have made the restrooms a priority. Pročitajte više

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Best hotel outside the Quarter! Three tiny blocks from Canal St...perfect for couples who want some quiet time after a long day/night of Cajun fun. Staff is incredible!

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I know Carnival/Mardi Gras time has to be hectic for hotels and businesses in New Orleans, but considering the huge economic boost it provides for the local economy, you'd think people could at least attempt to be friendly. Amongst this hotel's staff, I encountered only two pleasant, courteous staff members--the housekeeping worker who agreed to provide […] us with extra towels and the front desk worker during checkout. Everyone else was sour and appeared to be interested in providing only the bare minimum of customer service...and then acted annoyed that you were requesting any basic customer service. This hotel was excellent in terms of its location to the parade route/French Quarter activities, and at least provided a quiet night's sleep. The fitness center was well equipped but the available "complimentary fruit" consisted of only green apples. If I ever return to New Orleans, I'll choose a different hotel. Pročitajte više

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This was a great choice. The hotel was clean, quiet and secure. It was an easy walk to all the main sites and the parades were just steps away. The staff was courteous and the rooms were spacious.

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Checked in early (11;00AM) and a room was available, Unfortunately, room service hadn't cleaned yet but they immediately provided another room.

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Not worth price of room. Very little information was given voluntarily at the front desk (where is the elevator, how to utilize you room key to access the 14th floor in the elevator, check out time, etc.). Small room. Woke up with back ache, bed very uncomfortable. Only reason for 2 and 3 rating on location convenience and neighborhood is.... it's down […] town New Orleans. Not a convenient place anywhere to build a hotel! Pročitajte više

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Window leaked in the rain. Toilet cistern overlfowed. I made the adjustment myself to bring in the stop valve at a lower water level and fixed their problem.

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The location is great and a walk into the French Quarter ambience is as natural as lacing up your Nikes. The hotel is lovely and the rooms are nicely done. Personally, I felt the mattress a bit too soft, but not a problem.

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we were to check in on jan. 5th.Unfortunately, they had a fire and had to relocate us. The other hotel was fair but when we finally got to check into the Intercontential it WAS fabulous. They upgraded us to a room with a balcony and the view was spectacular .The hotel itself was great and hope to stay there again. Kathy

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First off, fantastic location close to everything in the city and very convenient public transport, they are fixing the trolley line for super bowel but once that's done it passes right in front of the hotel. We got upgraded when we complained that the window of our original room was facing directly at the balcony of the room next to ours, but here's […] where the problem occured. They never changed the fact that we switched rooms in their hotel system, so the wifi didn't work and no one cleaned our room the next day, obviously the key didn't work, no one walked into our room but it totally could have happened. I was very surprised that this happened since I was under the impression that the Intercontinental was a pretty upscale hotel. Here are some other minor issues: - Person that checked us in was kind of snotty, but later it was him that helped us get another room and he was nicer than before - Shower pressure was horrible, and if you're over 5'11" you had to bend your knees becusae the shower was pretty low - Doors are very loud when they close Over all we had a very plesant stay, everyone from bell boys to concierge was extrememly friendly and helpful, but just the fact they forgot to change our room in their system was a hassel and frankly should not have happened, would stay here again. Pročitajte više

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Had no non-smoking rooms for the first night so we had to suffer through that but they moved us the next day. Location was perfect. Furnishings a little dated but who wants to hang out in their room and look at the furniture?

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The carpeting in the room was soiled, in need of a good shampoo. The beds and pillows are in need of upgrade. It was very difficult to maintain a comfortable temperature in the room. It was either very hot or freezing cold.

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I was disappointed in the cleanliness of the room (could not walk without shoes and the carpet was so dirty). I do not feel the hotel staff did anything "above and beyond" to make me want to stay here again. I brought my pet with me to the hotel- paid the $150 nonrefundable fee - and did not get even a dog biscuit in return! I have traveled with my […] dog to numerous hotels around the country and have received MUCH better service (inc beds, bowls, treats, food, etc). Additionally, the hotel is loud which hindered my sleep and my dog's state of mind. This should be listed as a 3 star hotel.... Pročitajte više

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Reserved 2 rooms for our New Orleans stay for one evening after our cruise ended. Very thankful that we were allowed to check in early. Rooms were nicely furnished. The majority of us did not like the mattress topper. Was wondering if it was used to help extend life of mattresses. Parking was expensive but you do have in and out privileges which was […] a plus for us. Pročitajte više

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Stayed here for New Years, was reasonably priced, short distance from bourbon, nice hotel, big tvs

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hotel service was excellent staff went beyond there job to make us comfortable and were very friendly.

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Room not ready at check in time. Had to sit in lobby with other customers waiting on rooms to be cleaned. Very annoying.

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Love the hotel... Close to everything..The staff was very friendly & accommodating . The room was on the 8th floor & very quite . Enjoyed our stay & would definitely stay again...

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the hotel was awesome/ parking bit pricy ::)))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))

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Everyone was extremely helpful. Especially with directions around the city.

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The hotel is in the perfect location on St. Charles and was easy to get to via taxi from the airport. It is only about a 5 minute walk to Canal St. and a few more blocks from the French Quarter. The staff were all very friendly and always made us feel special from the check in to check out. I forgot my toothbrush and they rushed a dental kit right up […] which included a toothbrush, toothpaste, and floss. The hotel was very clean and beautifully decorated for the holidays. Overall we really enjoyed our stay and would come back here again the next time we are in town. The only two downsides were the pillows (made with feather down so I had to use two at a time) and the elevators (there are four, but sometimes we had a bit of a wait to get one down to the lobby and since we were on the 12th floor, we didn't want to take the stairs). I would also like to recommend Luke's which is right across the street. Great food! Pročitajte više

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The hotel and staff were very pleasant. . We had a minor medical problem and they tried to be helpful. The log on process for the internet connection was a little difficult for our second and third devices.

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