Sheraton Waikiki - Honolulu

We stayed at the Sheraton Waikiki for our honeymoon in an oceanfront room. The view was great, but the rooms were tiny and in need of renovation (bathroom grout was badly stained and cracking, clearly older), walls in rooms had huge black marks all over them. The pool was nice but tiny compared to the size of the hotel/amount of people it serviced, […] and the food/drinks both at the restaurants, pool bar, and breakfast were all mediocre. For the price paid we expected much better. It is also extremely busy in the lobby area, if you are looking for a relaxing vacation, go elsewhere. Pročitajte više

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Loved the location and happy with the service and amenities. Definitely recommend this hotel to family and friends and happy to stay there again should I visit Honolulu in the future

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Wonderful hotel right on the beach front. The club level is fantastic with the best view. The location is the best!

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Great location in the heart of Waikiki. Downside for us was the lack of space around resort facilities. Pool was small compared to others and very heavy traffic. But if you want to be in the midst of Waikiki, this is the place to be.

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The hotel location and hotel were great, but the resort fee was over $30 a day plus tax. This is a ripoff since the things it covered used to be included in the cost of the room. It included Wi-Fi, use of computers, pool towels, 60 min. of long distance (which we all have our cell phones), cable, free parking, a free bottle water a day. After paying […] over $435 a day for 6 nights, u add it up. We paid over $2500 up front and to add over $30 plus tax a day which came to $188 extra when we got there was ridiculous. Add that up x over 2000 rooms. Pročitajte više

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Our stay was good and the room was okay. We were disappointed that the housekeeping did not do there job very well. They barely cleaned the room not replacing ice bags and glasses and had to be called as they missed cleaning our room on one of the night stay. Not sure if we would use this hotel again as with a high price you expect more. The kids enjoyed […] the pool but it was very cold and I could not even go in it, again for the money the pool should be heated and not expect the sun to heat it for them. It is worth paying the daily resort charge if you do stay at this hotel, as this was a benefit for sure. We would not suggest eating at the Rum Fire restaurant located beside the pool as the service was horrible for the price you were paying. The rules have also change as kids no longer eat for free apparently, no one seemed to know the correct answer so inquire first. Pročitajte više

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This was my fourth trip back to Sheraton Waikiki on what has become an annual trip here with my sister for some relaxation in the sun and some shopping. The resort is perfectly located right on the beach with magnificent sea views. The main draw card is the infinity pool (for adults only) where as an alternative to the sun deck chairs, you can soak […] up the sun floating on a bean bag, drink in hand, being lulled by the waves braking in front and Hawaian music playing. Most afternoons you see turtles frolicking in the water just metres away. The rooms are average but comfortable and well maintained and clean and the balconies are reasonably sized. Having said that, we don't come to Waikiki to spend too much in our hotel room, so it suits us well. The breakfast buffet is very wide in variety and the quality of food is consistently very good. The staff throughout the hotel are curteous and efficient, always greeting you with a smile and 'Aloha'. Every request or enquiry we had was quickly taken care of...on one day bottled water was not supplied to our room but one phone call and it was delivered immediately. Rum Fire bar downstairs is a great place for unwinding and relaxing with cocktails with great music at night. When booking our annual Hawaiian holiday we look at other resorts but our past experience here and that fantastic pool always brings us back to Sheraton Waikiki. Pročitajte više

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Stay we enjoyable but very busy. Good location. Clean rooms, good service

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I thought it was like being in Tokyo. Crazy long lines to check in...very impersonal, then on top of top rate charges they charged me a resort fee....what a joke...a terrible sugar laden "cocktail" and you could never get a chair by the pool unless you got up at 6 and put a towel down on a chair and went back to bed.. I complained I was charged a resort […] fee for an undrinkable cocktail and for a pool (2)i could not even get a seat to two days in a row! Gorgeous view..although I requested a high floor and got floor 11....I Pročitajte više

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Highlights - location, adult infinity pool, bar's and room size. Potential issues - reception and reservations were slow, often incorrect and at least one of our room keys stopped working everyday - annoying as we then stood in the line at reception to have a new card fixed (anything from 10 minutes and on one occasion 1.5 hour!) this was not a good […] way to spend the holiday. Even with the reception issues the hotel is nice, staff are friendly, location and pool fantastic. Pročitajte više

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Great location and pools.

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Hotel was the center of activity a little short on chairs at pools but it was Easter week and probably full Loved that all our excursions had Sheraton as a pick-up very convienent

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Great location, friendly staff. Given the rating of 4.5, I found the floor we stayed on was in need of a paint job on the doors and trim... and our room was the also in need of make over.

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Good hotel but out dated in most areas including rooms

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This is beautiful looking hotel however I don't think it has the extras in the rooms that you would expect from a hotel of this standing. There were no slippers or robes in the rooms. No extra pillows or blankets either. There are also no mini bars in the rooms. The infinity pool, whilst beautiful didn't allow our teenage children in. We had lots of […] issues with the wifi. We had to pay for this as part of the resort fee. It dropped out regularly and took forever to reconnect. At times we couldn't connect for hours. We found the restaurant Kai very expensive. Breakfast for 4 was $147!! The bath in our room was stained and looked dirty which stopped us from using it. We found the bar staff at Edge unfriendly. We loved the cocktails at sunset in Rumfire and Edge but thought their was very limited snacks available to have with our drinks. The gym was fabulous. It took nearly half an hour for us to check in which I thought was unacceptable. The staff were on the whole friendly and helpful, the hotel beautiful but it is now quiet dated. Pročitajte više

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Loved it! Had an ocean view with a balcony. Everyone was very accomodating and friendly.

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Place is a zoo. Wish we stayed at the westin. We went to the westin for happy hour and morning coffee everyday instead of the Sheraton. Only real positive: excellent conceierge. Very helpful. But both pools very cold -- especially kids pools!! Why??? Had to sit in hot tubs most times. Food is dreadful at rumfure and ingredients -- stick to very good […] Japanese restaurants like Nobu, doroku and chino. You will see many Japanese tourists at both....Japanese love fresh wholesome food. Americans/Canadian -- usually foods with corn syrup in first few ingredients. Westin is tranquil, beautiful heritage property but not snooty. Pročitajte više

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very welcoming and helpful.Staff were proffessional in their manner.Fantastic views with the resort

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My husband and I stayed at the Sheraton for 7 nights for our honeymoon. It was exactly what I was hoping for. The location was ridiculous - so close to everything and right on the beach - amazing! The resort charge is a bit steep but if you use everything that it covers I think it's worth it. We had a mountain view room which we could also see the ocean […] from. Overall we had a great experience there and would highly recommend to anyone wanting to relax and have everything Waikiki has to offer within walking distance. Pročitajte više

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There are as many opinions about this hotel as there are people visiting Waikiki! Generally, we found the staff to be polite and very helpful. The staff who ran the pool-based Keiki games were FANTASTIC! My five year old son loved the "fun guy" and eagerly awaited his appearance twice daily. Our room was kept spotless, and exceeded our expectation in […] terms of bed sizes (a real king and a double for the kids). Our view from the 6th floor looked out over a roof top, and there was no lanai, but that didn't bother us as we paid for the "cheap seats" and don't have time to drink wine from a balcony anyway. For us, with a five and seven year old, our room is for sleeping only. The only one irritant is the fact that the best pool seats are available only on a $25 per day basis. To get the free good seats, you must be poolside no later than 8:30 a.m.; even earlier if you're looking for chairs by the adults-only infiniti edge pool. Overall, though, it was a lovely hotel with a great pool for kids and great beach access. We'll definitely stay again at the Sheraton Waikiki and would give it a solid recommendation. Pročitajte više

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So centrally located with really helpful and friendly staff !! Can't wait to return next year!

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We found The Sheraton to be a welcoming hospitable place, the staff were wonderful in always being attentive to our needs, nothing was ever a problem. We had a lovely stay there and found it to be extremely relaxing.

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This was our first trip to Hawaii. We had a great time at the hotel. If you are booking a room with a mountain view, it really means a view of the city with mountains in the background. Rooms above the 6th floor on city-view side are considered mountain view. They show a picture of Diamond Head and partial ocean-view, that is not what you get. Need […] to book partial "ocean-view" to get those rooms. We didn't spend much time in the room during the day, so we didn't bother upgrading. Concierge was very helpful for booking attractions and trips. Aloha landing is attached to the hotel for shuttle pickups to different events (really handy). This is definitely one of the best hotel locations in Waikiki. You won't go wrong staying here! Worth the few extra dollars that you pay. Pročitajte više

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Can be noisy if you are on the back side of the hotel from delivery trucks. The hotel and pools are beautiful in a great location!

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it was everything great. they upgraded our rooms (ocean view to diamondhead&ocean view)without any request! other than that, we received perfect services from them. Breakfast is ok but not very attractive for 5days..

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One of my favorite Hotels on Beach in Waikiki.

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Unimpressive interiors though the pool and restaurant area are somewhat nice. Staff is slow to respond and at times seemed deliberately unhelpful. Very small price difference from Moana Surfrider or even Halekulani on nights but huge difference in quality.

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Pros: great location, if you like lots of shopping and tourist crowd. Good size room (for a King & double bedroom). Cons: the hotel's suposed to have had a recent renovation, but doors and windows were still from the original construction. The exterior window was so old that it kept falling out of its track. It was quite windy while I stayed at the […] hotel and the malfunctioning window created loud howling noise which prevent restful night. The cleanliness was also disappointing, the bathroom shower wall was coated with soap scum, and the underside of toilet edge had heavy urine stain, very unpleasant! Pročitajte više

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Just got back from a week at the Sheraton. The place is huge and was 100% booked so there are always crowds. We ran into windy, chilly weather, so there was never an issue about getting chairs at the pool. Also, last time I stayed here, they closed the pool area twice for private parties, which was very annoying. This time, there seemed to be a wedding […] every day as I always saw brides, but no closure of the public areas, which we appreciated. The food and drinks are expensive, but one would expect. The rooms are date and there are no dressers, although there are shelves in the closet which worked out well for the family. The double beds seemed small and the space on that wall was crowded, while the rest of the room was basically empty. There was only a small chair, which had no lamp near it, so reading was out of the question other than on the beds and those lamps were not great for reading either. Bathroom was small, but adequate. All in all, a good hotel because it is close to everything in Waikiki. If you come for the food and the sunshine, you are all set. If you want a quiet relaxing time, this is not the place for you. FYI, sunsets are spectacular! Pročitajte više

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Beautiful view, expensive, small room, shower in bath.

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Pros - great location, great view of ocean and Diamond Head from lanai, adult only infinity pool, great concierge. Cons - Rum Fire prices much higher than other equivalent and better bars/restaurants.

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Good family hotel with all you need for a central beachside vacation, Restaurants are pricey though and eating out of the hotel is often better. For the brand that it is and the star rating I was disappointed that there wasnt 24 hr room service. Concierge service is fantastic for organising everything including our wedding...

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Best hotel in Waikiki. Pool was spectacular. View of diamond head and beach was breathtaking.

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The hotel is older, so things like the bathrooms are tight compared to more modern hotels, but the room was very clean, and the hotel staff were both friendly and very helpful. If I have any complaint it would be about paying a premium for a "partial ocean view". The only way you could see the ocean was to precariously hang over the railing of the balcony […] - not particularly impressive or safe. Other than that, it was an very good experience, and the hotel was in an excellent location right on the beach at Waikiki. We would certainly go back again, although we would recommend either getting the full ocean view, or none at all. Pročitajte više

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Amazing oceanfront view room well worth the money you can't beat this location.

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The hotel is constantly full so is a very busy place with over 1700 rooms Prior to departing we were very disappointed with expedia advising us that the sheraton waikiki were requiring us to mona surfer due to maintence and there was no choice but to move. In the end I called the Sheraton Wakiki (their world wide toll free number wont put you through […] to honolulu so a direct call) and spoke to a customer service person who advised i had to leave a message for the manager. He call back and confirmed the booking would stay as is. Its a great hotel and we had a good time. Pročitajte više

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Excellent hotel. Could not have been more pleased.

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We had ocean front rooms and waking up to see Waikiki Beach and Diamond Head was breathtaking and seeing turtles swimming in the ocean from our lanai was just amazing. All the staff thoughout the hotel were friendly, courteous and helpful. The location of the hotel was within walking distance to some fabulous shopping and restaurants.

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Very basic room in terms of furnishings. The toiletries provided were very minimal, not even shower cap, cotton buds or sanitary disposal bag.

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Amazing!!! Our deluxe ocean front view room had the best view I have ever seen!!! The hotel was in a great location with a lot happening around there. The pool/playground was a lot of fun and great for kids and the beach was real close by too. The infinity pool was very relaxing.The rooms were always maintained/cleaned and the beds were comfortable […] . Pročitajte više

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THIS HOTEL IS ONE OF THE BEST HOTELS I HAVE EVER STAYED AT. FROM THE MINUTE WE WALKED IN WE WERE TREATED LIKE VIP'S! WE JOINED THE STARWOOD PROGRAM (FREE) AND WERE TREATED TO A ONE OFF VISIT TO THE STARWOOD CLUB LOUNGE LOCATED ON THE 30TH FLOOR. WE HAD FINGER FOOD , WINE AND BEER 4-8PM , WAS AMAZING VIEWS AND SERVICE. RECOMMED TO JOIN . THE INFINITY […] POOL IS PURE LUXURY , FLOATING AROUND IN BEANBAGS WITH A POOL SERVICE COCKTAIL! OVERLOOKING THE BEACH, SPOTTING TURTLES IN THE OCEAN! WE WILL DEFINITELY BE STAYING HERE AGAIN! Pročitajte više

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Our stay was fantastic except for the condition of our room, it was dirty and very tired looking.

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We found the Sheraton to be very clean. The staff at check in were outstanding & offered us a free upgrade to an ocean view room which was fantastic! We had travelled from Tasmania & were very grateful when they found us a room which was ready for us instead of waiting until the normal 3pm check in time. Our shower head broke during our stay but after […] one call to reception the problem was fixed by maintenance with minutes! The pools are amazing not to mention watching turtles from your balcony daily. Overall we found the Sheraton to be very pleasing & would not hesitate to stay there again. Great location! Pročitajte više

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Fantastic Hotel for the family holiday Central location to all activities, helpful staff throughout the hotel The guys at the Beach rental were terrific James the Surf Rental "dude" full of local knowledge

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The hotel was nice and was in a great location. The breakfast buffett was excellent. We did miss having an upscale resturant in the hotel.

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